Costa Coffee in Northampton

Order disappeared n its says enjoy your food so annoying

Had 2 glasses of pink lemonade , thought was flat near on 4quid each glass that weren't no bigger than a sprit mixer glass was disappointing

Best Costa I know. Staff are excellent and efficient. Getting to know them by name is great. Have a chat now and again when they have time. Always have my tea ready often before I ask. Costa chain has had some not so good publicity lately but this Costa from the local prospective would find it difficult to improve as they are already at the top.

I recently visited Costa Coffee and was disappointed with the service I received. The staff member who served me seemed distracted and didn’t provide the level of attention I expected. My order was delayed, and when it arrived, the coffee was not what I ordered thru the app although it clearly said what I wanted. I complained and the black guy severing me seemed to not care as if I had put the order in wrong. Additionally, the overall interaction felt rushed, and there was little effort to make the experience welcoming or pleasant. I would not recommend this costa coffee to anyone due to the staff attitude and attentiveness

Was sent the complete wrong order spent £17 on Costa and received two coffees of £8 just eat are no help with refunding my order and do not have a contact number that works it just goes straight to voice mail , do not order from here !

Nice, large Costa which is light and airy. Unfortunately on this occasion the guy making the drinks didn’t seem to know what he was doing but that is an exception. There’s a nice area to sit outside in the sunshine too which is a bonus. Also if you’re going to stay longer than the 2 hours which is allowed for parking you can input your car reg in and you won’t get a penalty notice.

Extremely poor service. But just look at other negative reviews....they obviously couldn't care less. Why is the manager not doing their job in? The staff prefer to chat to each other rather than help customers. Poor quality mass produced food that looks like it's been run over when it's been toasted. Dirty tables, dirty floor, tatty tables and chairs....but top prices. Shockingly bad. Why do Costa think that this is ok? Avoid this place, the staff don't really like serving you.....

Nice food and a great service thanks

What’s the point of the options under the drinks if they’re just ignored? Caffeine, milk chocolate really fed up of Costa ignoring options selected and printed on the delivery label

Coffee is fine. I just seem to be regularly going to Costa shops that don't serve the pricey coffee in a proper cup due to the fact that the dishwasher is out of order. I can't remember when I had coffee in a standard cup. I appreciate the dishwasher in places like this must get hammered, but surely they have a backup. How long does it take a huge company like this to get one fixed anyway? Poor service to your customers Costa!

My go-to coffee shop on a regular basis, service is always good and the coffee always done how I ask.

Great atmosphere in here, the staff have personality and are a great laugh. I look forward to coming here as often as possible.

Your average Costa. Adequate cleanliness. Staff were very busy. Did is expensive for what it is.... Same at every Costa

A well placed Costa, spacious inside seating with toilets. An outside seating area too.

My local Costa, lovely team in there, always friendly and helpful.

So the food I ordered from this place I received the wrong wraps. They are violent disgusting not not what I ordered. I also previously the day before was in there the same thing happened when I ordered the same thing and it was disgusting.

Came in when it was very busy for a quick snack. Served quickly despite the bustle! The entrance is wheelchair accessible but it's not easy to navigate inside because it is a bit cramped, but it's not impossible.

Strong iced coffee & warm bosh bap! Thanks…though you did forget my straw!

Friendly service. Lovely drinks. Only downside was it was too hot and stuffy inside. Had to go sit outside

Technically on time but when only 10 mins away the delivery guy seemed to get stuck in duston!!🤦‍♀️

Delivered just the coffee no food with a note on receipt sorry. I was charged for delivery and service charges for just a coffee which was not what I ordered

Delivery time good, not the cake I ordered

Didn’t send the correct wrap and you didn’t send the pork sausage bap even tho we paid for them and it was on the receipt

Missing the food components, only the drinks turned up. Bit disappointed to say the least.

Totally wrong order delivered and what was delivered was cold and inedible won’t be using the service again

They serve coffee, which is great as that's what I wanted

Just OK, not brilliant. Food selection is very limited in comparison with other Costa cafés, which is a shame. On top of that, hot food is often removed too early from the oven making it undercooked. Always busy, which means it's hard to find a seating.

It's a Costa.... what's not to like!

My favourite coffee. Perfect for a treat

Very friendly staff and helpful. One of the friendliest costas I’ve been in so I had to leave a review

Always great, can’t fault them

Love this team I’ve been here a few times and they’re always super helpful even when flat out!

Card machine was broken lucky I had a little cash on me. The could be a few more disabled parking bays and I had to go further away with mobility issues it was a struggle

Delivered on time and the coffee has a foil top and didn't spill (it's the little things). Bacon sandwich is good too

This place is overpriced. I got 2 drinks and cost me £6.00 that was just for a bottle of water and a medium hot chocolate. And the hot chocolate was not nice. I only drank half of the drink.

Nice staff, place and coffee ✌🏻👍🏻

The staff member was so lovely and accommodating from the Costa store. They didn’t have my item that I ordered so he informed me and asked me what I would like instead. He even left a sorry note in the bag on delivery. Went over and above for me. 😊

Un estupendo sitio para tomar un café en buena compañía y agradable ambiente

Went through the drive through ordered 2 breakfast wraps when I got them the packaging was hot but the sausages and egg werw stone cold when goin bk I store to return them no apologise or anything from the manager she just took them and laughed what's absolutely shocking service

Overpriced food and coffee. Dirty floors, worktops, tables and glass. General decor looking tired. Rude staff swearing, rolling their eyes and flirting with each other in front of customers. Need to think about the entire customers experienced if you want people to pay inflated prices

Normally have a good experience here, however, it was my friends birthday and I kindly bought her a drink. I asked for the drink to be altered, and understandably it was a fruit cooler, however I wanted to add coconut milk into it as I had tried it before and loved the ‘pina colada’ taste. The woman outrightly refused to add the coconut milk even tho I requested to alter the drink. She could’ve handled this very differently and explained why I couldn’t alter it, or even give me a side of coconut milk to add in once it’s blended. I have previously worked at Starbucks and understand there are dairy/dairy free jugs, however I would absolutely never refuse to customise a customers drink if they ask for it, and if I was to refuse I would explain with a reason why. Very very disappointed. I’ve had other bad experiences here but they don’t need to be spoken about, however this really really pissed me off.

Their Coffee are amazing and Good price food, nice too.

Sometimes when I arrive just after 9am, there is no place to sit, it is so crowded. The service is not always nice, I would like to point out that sometimes it is difficult to know what their mood is. I usually go there to buy takeaway coffee because the atmosphere is not favorable.

I would like to thank each and every one of Costa's staff for their kind service during this period. I will miss you forever and wish you a happy life . ❤

Helpful, empathetic team. Comfortable seating. Tables/seats near main door can be cold locations. Great atmosphere to meet up and enjoy a natter, or just people watch.. Reduced selection of food incl M & S., as well as drinks. CARE - Only 2 hrs parking time, so use book-in system at ordering desk, to extend it! PE give no leeway!!! Coffee prices increased yet again!

Great choice of hot and cold drinks to suit everyone's taste inside and outside seating available along with parking,this site is also a drive through.

It's Costa doing what they do. They had chairs and tables available which is always a bonus. Charge too much but that's what they do so it's ok. Parking always an issue here and two hours limit so leave reg at the counter if you may stay longer.

Good, the staff are very quick at serving which is great

Had a coffee quick to get served and staff were friendly.

Convenient Costa on small shopping retail park on the edge of Northampton

Pass by we never sit in but "Tops" 9 times out of ten !

5 stars service. I always order for my daughter with special needs a.d They never complaints. Thank you.

Who doesn't like a Costa Coffee

Awful, purchased a bubble frappe in drive thru, the cream was running down the sides of the cup and she's telling me not to lift it by the lid but my hand is slipping up the cream on the cup. Then she got all angry and shoved the cup at me. Then there's no straws fir the bubble frappe so they give me a spoon....

Great place to stop off before or after school run

The coffee ☕️ it’s fantastic . Team are very careful and very polite . The girls are so nice . Love to have a coffee to this place . The good thing about this place is that they have a socket and charger ports to charge your mobile phone 📱 . Tablets and floor is clean 🧼. Come and enjoy your coffee ☕️

This branch the coffee needs to be hotter

It's not super clean... tables are not always cleaned up ready for customers... would be nice to be served to the table or called when ready. Communication between colleagues was not great last time I visited.

Unusually the raspberry and almond tray bake I had was dry and tasted a bit stale. I didn't raise it with staff as I had nearly finished it before I really registered it (too busy talking to my friend 😂), and it felt a bit cheeky to complain when I'd nearly finished it! But, otherwise visit fine, with helpful staff.

Just a coffee but a very nice coffee

Good place a bit expensive but coffee is great

This time my coffee was hot, last time my coffee was lukewarm

A bit crowded but managed to find a seat and enjoy my coffee.

A good place to spend over a cup of coffee and a sandwich. I think they need to limit the time at the tables during peak hours of the day. As it is nearly impossible to sit down. During quieter times, makes for a pleasant environment. Lastly, the fabric chairs need to be steam cleaned regularly as they look ghastly, old and dirty and one doesn't want to sit over spotty upholstery.

Pleasant experience efficient staff although sometimes when very busy tables are not cleared quickly and customers over comfortable and remain at their tables way after all their food and drink finished meaning no space or spare tables for new customers which may deter customers when nowhere to sit

A bit pricey for the drinks and the space appeared to be a bit cramped and noisy. Nice place in general

Food was ok, drinks were not as hot as they should have been and the shop is very poorly laid out for a wheelchair user. Best part was the young man, a trainee batista, who was very kind and helpful.

A bit busy time I hit, but service did their best, quick and efficient enough. Food from M&S top quality.

A normal coffee shop offering coffees and cakes as well as sandwiches and rolls and things like that also has a drive through friendly staff. can get busy but the wait is not too bad

Like Costa but mainly use Sixfields Northampton, as not to far from home. The Coffee is good but always find the furniture very grubby and unkept with tables not being cleared and cleaned after Customer's leave. This has been put to the Staff & Manager on a few occasions but just falls on deaf ears. The 3 stars are on presentation only, and doesn’t reflect Staff or Product.

Had a latte to go, using the Costa app I collected my free one!

Staff were excellent the coffee shop has plenty of seating, the furniture looks a little tired but obviously gets lots of use.

Was very busy. Enjoyed the food. Toilet in need of attention. clean but run out of Toilet paper and rubbish on floor. I think just a very busy cafe

After shopping nothing better than coffee at Costa coffee. Very friendly and very nice place

They have now stopped selling filter Coffee so I have to buy the Americano at 300% the price and it does not taste as good

Coffee and service great but it's like having a coffee in a sauna!!! Turn the heating off or down it's unhealthy.

Always nice friendly staff and easy parking

It's a Costa! Toilets were clean, ordering was easy and speed of service was as good as expected. We didn't like the Biscoff rocky road and the millionaire shortbread was too sickly for me. Our 9 year old loved the monkey gingerbread biscuit though.

Nice and cosy coffee shop. Tasty frappe as always. Clean all around and helpful staff. Definitely recommend their coffees and this branch in particular as is nicely placed around plenty of shops and leisure centre.

I visit here regularly. Alway good but one big gripe: CLEAR YOUR TABLES MORE REGULARLY! There are often several table with cups, trays, plates etc. It becomes rather annoying having to move other people dirty trays in order to sit down.

The coffee shop itself might be fine. However, be careful when meeting here for any decent period of time. I met with a friend and then shopped in local shops meaning I parked for 2 hours 20 mins without realising there is a 2 hour limit. The result was a £70 parking fine. If your acquaintance while at the Costa buys your coffee for you, like mine did, you won’t be aware that you can enter your registration for authority to park longer. What’s more, if you simply request help from the staff in appealing the fine, you will simply be told there is nothing they can do. Any loyalty I had to Costa has sadly now been lost.

It's an easy place to go, comfortable and good selection of drinks and food.

Helpful and friendly staff. A lovely place for a drink and cake.

Service always quick and lovely facilities

The customer service inside the restaurant was just terrible, the staff did part of the order and we had to stand there for over ten minutes still waiting for the rest of it while they carried on with other orders and them staring at me like what I'm I still waiting for? I've been to other costas with exceptional customer service but this one I will not be coming back!

Quality food and coffee just a little too busy

Always enjoy the food here although expensive but at least tasty.... Unfortunately on this vist the tables were dirty... Standards definitely slipping. The major flaw with this particular Costa, is the retail park that its on... Private parking company only allows 2 hours maximum... Now you can spend half an hour of that waiting to be served and waiting for them to do your drinks. I meet a friend for a chat and we had to constantly check the time in fear we would go over. I'm also a blue badge holder... I don't use a wheelchair, but for those that do can take another half an hour off putting and getting out of the car.... Due to the parking restrictions can't go shopping and then to Costa its one or the other...

Good atmosphere, impeccable service, especially Clementina thank you !!

Lovely café. The nicest Costa I've been to. Nice layout and a relaxing atmosphere.

Love the cosy atmosphere and coffee.

Decent place, staff are ok. Parking is fine but watch the time, it's a managed car park. There it a tablet on the counter to add your car reg no to, to get you free parking. It's a nice place, clean and a nice atmosphere in

Was very nice with great company at the time

Very big space with huge variety of desserts for coffee. The staff are friendly. Definitely will be coming again

Taste so much better than Starbucks

Went in with my son today, the staff were very pleasent and interacted with him and not just me. So he had a fabulous experience for our mummy and son treat today! Magic moments. Staff were regularly clearing tables between serving. Very clean and friendly environment.

Staff were friendly and polite but there is always a queue at the drive through and parking is a nightmare in this bit of sixfields. Not a great cafe layout if you have a buggy with you.

Comfortable place with nice coffee in the morning. Recommended.❤

Always polite always made quick and easy always nice 10/10 experience

Nice, tidy and quiet when I went to wait for my fit to fly results to come through

Very clean and a lovely atmosphere. Covid rules in place. I love the new festive drinks as well.