Costa Coffee in Ealing

Went with my wife to have a nice coffee after shopping, the lady on the till was giving us orders not taken orders. I asked for couples extra tissues, she said already gave you! Not smiling very very rude. Music loud you can’t hear yourself talking. Very disappointing

Very quick and efficient service and friendly staff.

Just stop for coffee and sweet snack at 10am.. No brown shuger unfortunetly, I have been told that there is non in stock.. Ok, I have accep this, houever I'm in catering buissnes for over 2 decades and know that it is esential to have that kind of stuff in stock when you are focus on selling coffee.. Also I have order a chocolate twist French pastry one of not many freshly bake "in house" unfortunetly the pastry was bake at least 12h earlier, what suggest product was from last day. Bad overal expiriance and unplesent service.

delivery times are much longer than Uber eats.

I have always found this to be an above average branch with some decently made coffee by Costa standards. It's much nicer now too with the recent refurb. EDIT: I visited yesterday and they had the doors wide open constantly in the middle of winter due to them being broken. No sign. No apology after I tried to shut them. Just rudeness from the staff. It was like sitting in a cold unfriendly bus shelter. Rubbish. EDIT: A year on and this place is STILL just as bad. It's an hour and three quarters before closing time and I'm sitting in here in what feels like a bus shelter due to the door being left open in winter and am surrounded by tables from outside that stink of cleaning spray and was hearded into a sketchy area to sit by a staff member who's overall vibe can best be described as 'over it' which I guess explains the lack of common manners. I'm drinking from the takeaway cup that I was forced to have even though I asked to drink in. What is wrong with this branch?! I'm only in here as the queue to get out the car park is horrendous EDIT 14/05/24: STILL terrible! Wouldn't let my 7 year old use the loo even when the doors were open because the staff just want to go home above any kind of customer service. Why are we paying close to £5 a coffee now for this?!!

Staff are very professional and friendly. Nice place to have a coffee checked on Emails, before shopping.

very good service!!the driver arrived quick!!very polite!

Nice and clean. Quiet too so there was a table. Service was excellent, they gave my baby a little milk with a little straw and kept him entertained by smiling and pulling faces. Came over with napkins and were all very sweet.

Meeta was absurdly rude to me because I took tissues without asking her after my toddler son puked and while she’s serving a customer - I am neither going to interrupt another customer nor am I going to wait. She muttered ‘idiot’ when I walked over to grab my bag from a table to which my husband responded and kept instigating an argument with me after I asked for her name. Due to this experience, the store is not child-friendly.

I ordered marshmallows which they did not put on my drink and I left a note on my order and the driver disregarded it completely.

Just perfect the worker ar the best I have seen!!

The atmosphere is brilliant and the staff are very friendly and welcoming. The coffee and food is always great and all the customers seem happy and satisfied. I like the clean calm atmosphere and thank the staff for always looking after everyone.

It’s ok for a coffee needs a better music to make the place a bit different

Popped in for a for a coffee and tuna cheese melt ,plenty of seats .Staff very helpful food very hot coffee's were delicious .

unfriendly staff, especially the old lady with a sleek bun. worse than our librarian. The girl on the till doesn’t even smile. (flavia on my receipt) doesn’t even say thank you. The vibe is so gloomy. Don't come here if you want your day to get ruined. worst customer service ever.

Costa like any other Costa I never tend to sit in and drink because the atmosphere here isn’t that good it’s always packed and crowded which is also a good thing for the business, but as a customer I like my peace and quiet so a takeaway it is.

Hot milkshake. New and different but delicious.

Absolutely disappointed with the staff, came at 6pm to order coffee and sit down, the lady told that only take away available and I can only sit on two tables as they are closing although it was only 6 and they close at 8!!!!

Amazing atmosphere and certainly the best stuff you can find in a coffee shop, food and drinks are fresh and tasty! Will highly recommended!

Got my order messed up. I got my coffee but not my almond croissant. Instead I got an almond raspberry cake and a cupcake which was not so good

Asked for a sticky toffee iced latte instead I got a latte. The quality of food and delivery time perfect just would appreciate it more if they got my order correct

Changed my delivery time twice and had to wait for my order for nearly an hour

Nice shop. Good place to go when shopping. Nice staff

Lovely bit of cake very nice roasted hazelnut coffee

It was very bad service my drink leaked out.

Great location, clean, and with friendly staff. I stopped for a coffee after shopping at SportDirect. Many tables inside and outside.

Full of flies an maggots totally disgusting I have video evidence that I will be sharing on social media also with the hygiene inspectors totally unacceptable

Went and had a coffee with a friend

I ordered latte with coconut milk and received it with oat milk.

Hot chocolate was amazing. Thank you

They seem to struggle with ice machine for few weeks in a row , in hot summer time. They have no ice. How hoard is to get some ice ?

Pity server walked off without asking if we wanted receipt so had to wait for someone to come to till to request receipt.

Aishish, the store manager at Costa in West way London is rude and highly unprofessional. Myself and my sister had just sat down to work on our laptops. A few minutes had passed when he came to tell us to leave unless we ordered something. I told him that we were going to order and that we had just started setting up our laptops. We felt undermined and verbally abused. I suggest you order something as soon as you cross the borders into this Costa!

Sat outside. Enjoyed sun and hot chocolate and coffee.

Customer service very bad and the lady is very rude

My friend bought me a coffee and the coffee was awesome. This place is great!

Worst day off my life as I was just about to loose my life or be a disabled for ever because of Costa as I was sitting enjoying my coffee outside on Sunday lunch time suddenly a big wooden panel fallen from top to my head. No manager no first aider no call back after the accident to check how I am I am out off work with head injuries and getting nightmares. Avoid sitting outside I will never go back I will see you Costa in court

There aren’t enough toilets here for how many customers there are. Whenever you want to go to the toilet you have to queue for at least 5 minutes, sometimes more- there is always a queue of several people outside. Also there are no plug sockets.

Every time I visit costa westcross the service is excellent meera customer care brilliant- thank you Costa you make my day

mozzarella and tomato panini my favourite sandwich all the time and coffee latte with hazelnut , I love their bakery always a fresh

Nice place to have a catch up . Chilled

Nice location, bright and extremly warm inside as the unit is all glass and staff dont switch on ac. Usual bad coffee.

Good friendly staff ✅ & Good services 👍

Good, the toilets were better than last time. Served in no time at all. Overall a good experience.

The female barista behind the till was so patient with me, when i was taking my time to choose my drink and waiting to log into my costa app. She was very smily, making the customer feel very welcome. This has made my experience in this particular costa lovely! Thank you

The best coffee and Carrot Cake

Ashish (manager) was extremely welcoming and professional. On a cold morning he greeted us warmly. Will definitely be returning thanks to this gentleman.

Lovely staff and always look after me, I’ve taken one member of staff as my second wife (Meeta), I took my first wife for coffee and my second and first wife met for the first time, this was a proud moment for me 🥲. Hope to have many years of happiness with both my wife’s 🙏🏻

It's one of the best Costa coffee stores if it's not the best, I love my coffee, especially cortado Caffè,today i had my very best cortado by Ms Flavia perfectly made ,and lastly thanks to all staff and management for their excellent service, many thanks and happy new year 🎉

Me and my grandson visiting costa coffee brunch at West way Greenford few times a week the staff are so grateful specially I would like to thank lovely lady finally I got her name Bita she is wonderful , friendly woman she made a such great felling for my grandson to get his drink and coming out with happy smiling faces. Mona and Artin

Regularly collect coffee here which I ordered on the app, always correct and on time in the collection zone (5-8 mins from when you order)

The place is good but there’s a lady in staff who’s name is Meeta and she is rude like hell. I have never seen such a bad behaviour with their customer untill I saw her. She talks to customer like we are her slaves. I would not recommend this place to anyone. Because they don’t know how to behave with their consumers.

Lovely ladies making the drinks

Nice people, bit chaotic though, no real system for ensuring orders are managed, completely forgot my order, because others were complaining about their's.

Nice place, friendly staff and lots of seating indoor and outdoor.. although can be busy most times...

Think this is the worst costa I visited.

Very pleased with excellent service

Only had a cappuccino and a cup of tea. Sat in. Service was good/fast. Coffee was good. Reasonable amount of seating. Bit slow to clean up tables, but cleanliness of cafe was ok in general. Cakes looked very nice, but we resisted the temptation. Plenty of parking in the shopping car park.

Excelent!O cafea foarte bună!!!Foarte bine!

Always busy. Slow service. Good coffee. I felt unwelcome there.

Convenient, fast, but so much more expensive than it used to be

Great coffee, superb staff, friendly, efficient and clean. Highly recommend. I visit approximately 3 times a week and am never disappointed!

Nothing better than a morning coffee to start a Sunday

Very bad experience The closing time at 7pm and they started to kick us out before an hour three times There were lots of customers but the lady was shouting and making noise with excuse of cleaning the place Very rude staff and uncomfortable place

Drink and food quality wasn't satisfactory. The cinnamon buns were rock hard and the drink we ordered didn't have any taste of coffee or choclate in it was just hot milk.

Blatantly disrespectful manager, yelling orders instead of talking maturely. Also tried charging me more than the price is worth. Save your money.

Staff don’t know what they’re doing, as one person takes orders they stop in the middle to shout (incorrect) instructions to others to make the coffee. This means they barely listen to the rest of your order - I must’ve repeated myself about 6 times purely because he kept stopping to talk to those making the coffee and repeating the order to them as they didn’t seem to understand. Coffee was the wrong size, put in take away cups even though I repeatedly said dine in to the person taking my order. The coffee itself looked nothing like the pictures advertised, was super sweet and lukewarm. Staff need to focus more on actually listening customers and making decent coffee. I asked for clarification on which coffee was which and instead of listening to my question, the lady kept repeating herself louder and more aggressively. Sums up the problem in this branch, the staff don’t listen. Avoid if possible.

Decent. Polite friendly staf. Has a smoking area

Great coffee, great toasties and friendly staff.

One of the best costa’s I’ve ever been to, amazing staff, fantastic coffee and a lovely place to go with family and friends.

Really lovely staff and delicious drinks! Definitely coming back here again :)

Very nice location and convenient shops around. The staff always go above and beyond to ensure your comfort is at a maximum, world-class service. Definitely making this a regular visit.

Premium prices and a budget service. Front door broken, rude staff, 15 minute queue, £4 for a medium coffee. Awful costa, avoid

Had a really good hazelnut latte from this Costa nice and creamy which is unusual for most Costa

I enjoyed the coffee very much thanks to courteous staff though there was a long que and they were very busy.

Coffee and sandwich ready to go

As expected Costa and never an issue always been coming to this one and staff are polite friendly and helpful. An extremely busy store though so seating can be scarce.

Visit this place a few times a month and the service is always impeccable!! Quick service and the staff always pay attention to specific requests for orders and plenty of seating inside and outside with clean tables! Toilet facilities are also in good shape and plenty of parking limited to 4hrs. Only downside is that there are limited PowerPoints for plugs if you might be in need of power for mobile phone or laptop.

Very nice places staff is very friendley ......meeta she is very kind person ....always smile ...she very helpfull girl ........

This visit was 4 stars because one member of staff could have been more polite and spoke a bit clear to me, to understand what she was saying behined the plastic partition.

Toilets should be checked more often

Really good hot skinny flat white and M&S sandwich. Would be good if they had pain aux raisin too.

Very clean toilets and friendly staff. Costa quality coffee

The staff are extremely freindly and serves customers with a smile and makes everyone very welcome especially Mita and the Asian guy behind making the coffee !!! Definitely will be visiting here again.

The price get up but the quality of coffee get down!

Now this Costa at Westway Cross is the best thus far. Meeta, you were so helpful, friendly and made my experience unforgettable. I will drive all the way back here because you were amazing. Excellent customer service received, other branches can learn from you how to treat customers. I enjoyed my Mocha very much, thank you 😊

First visit here. Excellent all round experience: great coffee, friendly staff, easy parking. Can't go wrong.

Had great customer service experience from the gentleman who served me!

Always a pleasent experience when going to costa. Very nice drinks and desserts

Very friendly staff. Quick service and I was so happy to have found some available seats inside. I ordered soya latte and the vegan mince tart was so deliciously yummy 😋😋.

Great coffee place great atmosphere

My First Visit to this particular Costa... and it was a Great Experience... busy..but I see that as a Good sign...Prompt Service...Very Clean... Good Display of Cakes 🎂... Organised Team... 👌👌

Customer service is amazing here, very clean and comfortable seating area..Black forest hot chocolate is heaven ....

Deeply upset about my experience at Costa. The toasted sandwich took a long time and whilst we waited the staff swept around us and this continued when we started eating. To end this nightmare my niece and I have recieved a pcn penalty ticket. Stay away from this place, it's horrendous!!!!!

A quick coffee before a bite to eat.. But the waiting time was a bit long and a bit hectic inside.. The seating area is a bit cramped but I suppose they have to make do with the space they have. They could of made the store smaller to accommodate better outside seating area a lot of wasted space inside.

Today 2nd Nov 2021 at 9:32 am had the worst experience at Costa west way, where I always cherished coming. The staff is rude. It’s freezing inside. My wife requested the staff to turn on heating who replied rudely “The heating system is broken I am not a technician. I have reported to company few days ago and still no one has turned up to fix”. My wife requested if the doors can be put on automatic instead of being fully open. He replied the doors are broken too. Speak to management. Perhaps over worked. Costa should ensure their hearing is working or doors are in order. Requested the staff for HP sauce who did not know what is HP sauce. He kept insisting they only serve tomato ketchup in Costa. Only for someone else to intervene and make him understand. Spoiled tge start of the day.

Great quick service and very helpful staff

Amazing place and friendly staff, highly recommend it for everyone to visit

Always not tablets available and very dirty

Very good place and fast service