Costa Coffee in Hartlepool

Served tea and cake by Joshua today - he was cheering everyone up in the queue with his friendly smiley service. He was so happy in his work - and couldn't do enough to help everyone. The tea/coffee guy was very efficient too but I didn't get his name - they made a great team 😊

Lovely little Costa upstairs in Next. Very busy coffee shop, so be prepared to wait for your order! Stocks everything a big Costa would stock. Has a toilet. Because of the steep steps up to it, it may not be suitable for everyone. Friendly, hard-working staff.

UPDATE: 01.10.24: I visited yesterday and picked up a coffee and two Too Good To Go bags. The service has improved a great deal. The Too Good To Go bags were very generously filled - to the point that each one was heavy - and there was a good selection. The all day breakfast wraps are amazing. It's definitely improved significantly here over the last two years. ORIGINAL REVIEW (2022): After every single item I ordered was out of stock at the Vision Retail Park branch, I went here. I could see they had cakes that I wanted and that the other branch didn't have but they had one yes one barista slowly serving a queue of eight people ahead of me. I just left.

Car parking is unlimited time. Perfect for working on laptop and teams calls and the staff are very friendly always there to help.

Was served by becca absolutely amazing service a real credit to you’re company !

We usually go on Sundays , But have now stopped because we always get very bad measures on my regular Latte , the picture shows a drink that my wife already asked to be Topped up and still very low when u consider price. 1 girl is always the one doesn't seem to care, This has go e on for weeks, All other staff ok But this one girl spoils them all.

Got in here yesterday to the redhead women cleaning. Was unsure where to sit due to this. Sections were closed off, I have autism, so this makes me feel uncomfortable! Especially when she stares.

Very friendly staff, always willing to go that extra mile to make each visit enjoyable

Superb service went for coffee with friends a very kind young lady, sorted a cushion for a friend with a back injury first class service and a credit to company lovely coffee bar in Next.

I love mood light and make me relaxed.

Good coffee and good food and excellent service

Very nice place, super staff...

Very good experience with a great manager, Thomas. I had already noticed he was very nice to the customers. When it was my turn helped me with getting the app and also using it. I returned the next day.

Need to clean the outside tables much more often.

Staff were very rude when we arrived to collect an order. Poor service and very unfriendly staff. Will not be back.

Not as good a selection of food as town centre could be better but staff very nice

Helpful staff. Really cozy place to start ur day with a good feel.

Man serving us didn't have a clue

Love Costa great friendly helpful staff

Wanted coffee and got some coffee. Was a good time.

It's a Costa, what more can you say really. Top coffee, good selection of light bites, clean and tidy, staff were friendly too.

As always, no matter where you go in this country Costa always serve consistently good food and drinks.

Friendly staff and quick service and well maintained health measures in place

Nice. Friendly helpful staff. Tables could be cleaned a bit more often....

I was, so pleased to see Guisborough Costa reopened : it's my go to place for a decent coffee, with friends and family. The "Eat out to help out" initiative is a bonus!

Covid friendly clean environment , friendly staff and good coffee . What's not to like

Amazing coffee lovely staff and a lovely atmosphere.

Staff are always extremely helpful and friendly here. Coffees & Hot chocolate are delicious.

Coffees were bitter and only lukewarm

Staff are always welcoming at h.pool store

Excellent friendly staff. Good service and relaxing atmosphere.

Its cost over priced coffee. And cakes

Love this place and thankyou for the extra points x

Friendly staff and clean premises

Comfortable surroundings, excellent from Craig!

The staff are always friendly and welcoming. Always have a good stock of Costa goodies. Always seems to be busy but they all work as a team and manage efficiently.

Costa may cost a bit more but its worth it! The staff are always really happy and friendly too. It makes me want to work for costa!

Best costa in hartlepool staff are all happy and always welcoming.coffees not bad either.

Getting expensive if you go every day bit dates needs a once over

You can never go wrong with a Costa coffee.

Love th he friendly staff as much as the coffee

Polite friendly and coffee delious

Only complaint is that the staff are literally yelling at each continuously. Really not necessary...

Good location and really friendly staff..recommended

Staff couldn't be more pleasant.

Friendly staff! Lovely drinks and the best brownies ever!

Best coffee shop in Hartlepool, great staff

Nice friendly staff; just a little slow to clear tables we had to clear away dirty pots from table ourselves

Very expensive can get same coffees at McDonalds or asda over the road for half the price

Hartlepool shopping centre, Costa rubbish service he just looks around outside whilst serving you very rude.. no service skills what so ever.

I use this particular Costa on a daily basis and find it great. Staff are lovely at all time and I always have a nice experience.

This is for middleton Grange shopping centre Costa My daughter asked for 2 skinny latte coffees ,cake and toadtie ..he was asked " can you notbjust have normal milk as it'll mean me going down stairs for milk . The staff were all quite young . I couldnt see a manager . the iniform of one of the staff looked as it could do with a good wash . I am a regular at Peterlee for both in and take away as i have offices near but i dont think i would go to the middlestone grange Costa again ...awful service . They should gove the job to someone who wants it or take a look at how peterlee is run