Based on 331 opinions finded in 1 websites
Based on 331 opinions finded in 1 websites
Nº 293 in 987 in Hillingdon
Opinions
Store currently closed. Unsure if permanent or not
Paul P . 2024-05-29
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the best store ever with warm customer service and quality coffee and food, highly recommend
FARCAS TIBERIU . 2024-04-01
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You need to ask for a key to use the toilet.
Jamie M . 2024-03-14
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Lovely place. Very friendly staff. I went there for a coffee with my friend and have been served with a smile and politeness. Nice and clean environment.
Maggie Jarzemska . 2024-03-10
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The Gilr work by name Caji she is too rude not helpful at all I will not come to this Costa Agine
Sarajdeen Safi . 2024-01-31
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Always amazing service from Borgi and Marilena.
Shamail Gulam . 2024-01-17
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Always missing items with online orders
Osa . 2024-01-07
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bianca is the best smile, customer service i have felt in a longtime.
Rebecca Clerkin . 2023-11-10
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I like this place very much for their excellent customer service. They never fail to disappoint me and are always kind. This place makes me feel happy and safe. I would definitely recommend it to coffee or tea drinkers.
Dameer Qadir (Dameer) . 2023-11-06
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Weird - no ice, no WiFi. Pleasant enough staff but with another Costa just along the road opposite the station that has both ice and WiFi I won't be bothering with this one again.
Jolyon Young . 2023-10-28
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Costa is Yiewsley is probably my favourite Costa branch. The branch and its team are consistent and it shows. It’s clean, friendly and efficient. The coffee is lovely too. This branch has also got the classic actual paper menu boards (rather than tv displays as many Costa’s have now) so you can actually read what’s available instead of being presented with a load of advertising, which is nice - maybe I’m just getting old! Anyway, well worth a visit.
Chris Harding . 2023-10-08
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Amazing customer experiences here at all times in Yiewsley; London.! I come here with my family every Friday after prayer. Every single time similar customer service- smile 😊 on their faces! Bianca is exceptionally great ❤️
md nasir uddin . 2023-08-11
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Extremely helpful and polite and friendly members of staff Bravo
Hitesh Parmar . 2023-08-10
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Very helpful and happy staff today, toilets were immaculate clean
Nigel Roome . 2023-08-05
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Well, today morning, I stepped into this Costa Coffee at Yiewsley (next to Wilko). I had a good experience and the service was excellent. Welcomed with a smile ! Kalpita did a GOOD job of explaining me about Costa App and also warming up my croissants and the Chai Latte was good as well.
Ahmad Basha Shaik . 2023-08-03
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A traine try to make my coffee then tbe manager came and took over it was only 3 customers and I waited 10 minutes it did not bother me but what's bother me WHEN SHE MADE MY COFFEE AND LEFTED AT THE COUNTER...."WITH OUT CALLING" I mean come on. I guess I was not that handsome to get a good service 😕
Majd David . 2023-07-31
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Lovely friendly staff Always so clean Bianca and Hortenzia the best 2 ladies. Always smiling and very GOOD at making latte extra hot
tony hollier . 2023-07-02
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Costa Coffee has become my go-to spot for a quick and satisfying caffeine fix during my lunch break. Their flat white is absolutely fantastic, and the staff is friendly and attentive. It's a great place to take a short break and connect with the local community... thanks 😊
vishal vora . 2023-07-02
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The best latte ever , I had a really good experience in costa Yiewsley
Neli Yasar . 2023-07-02
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The staff are amazing and friendly always make the best drinks 😊
Coral Widdows . 2023-07-01
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The perfect Flat White, and wonderful service from Bianca and kalpita Love my visit every Sat & Sun morning, they definitely put a smile on my face 😊😊
Nigel White . 2023-07-01
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The staff at the High Street Costa are lovely especially Hoztemzia, Bianca and Kalpita . Plus fantastic coffee
Anitra Hussain . 2023-07-01
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I visit this costa almost every morning and always find the place spotlessly clean and tidy, im always served by the same 2 girls, Hortenzia and Kalpita who are always smiling and happy which creates a very welcoming atmosphere and the coffee they serve(large caramel cappuccino) is 2nd to none,always very frothy and plenty of chocolate..just how a cappuccino should be...highly recommend this costa coffee shop
Alski “Alski” . 2023-06-29
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The staff was really friendly , i am going there quite often with my son ,we ordered babycino hot chocolate and the barista is always giving to my son the preffered color of marshmello, team members are so kind. shop is really clean all the time and the wiltshire toastie is delicious
Cristina Axuc . 2023-06-28
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5 stars customer service, the team was really friendly , Bianca recommended the ice whipped vanilla latte , it was very tasty. Chill atmosphere dinamic team always smiling .In my opinion costa coffee yiewsley is the cleanest coffee shop from the Uk
Bogdan Jecan . 2023-06-28
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Daily stop before I start work, every morning I am greeted with a smile from Hortenzia and Kalpita and the pro-activeness of the staff to remember my regular order and at times and start preparing soon as they see me walk in, which I highly value as it ensures I'm in and out with my OAT VANILLA LATTE / Extra Hot :)
Nikhil Parbat . 2023-06-28
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Treated my nephew and niece enjoy the coffee, cake and frep
Omar Farooq . 2023-06-14
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Pyszna kawa , ciasteczka bezglutenowe w menu , dziewczyny z obsługi bardzo miłe i sympatyczne 😊 Polecam odwiedzić.
Agnieszka Dawidowska . 2023-04-12
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Nice polite staff always quick.
Paige Davis . 2023-04-06
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Internet is not working from last 3 months and no one bother to do anything even I have requested many times, management or franchisee needs to sort that out asap !!
Zlhr07 . 2023-02-18
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Was feeling a bit down so took myself off to a for lunch nice food gathered my thoughts felt a lot better try costa next time it worked for me
Sonja Cody . 2023-02-11
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I go to this quite regularly, it's by far the best Costa Coffee I have been to purely because the staff especially Bianca and Hortenzia give amazing friendly service and keep this place absolutely clean and spotless. They work super hard and should be rewarded for the work they put in. Keep it up and thank you for always giving top service.
Anon UK . 2023-02-09
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Very kind and polite staff, thank you.
Zsolt Spitzer . 2023-02-02
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Very nice enjoyed the coffee and mega breakfast wrap
Kevin Adams . 2023-02-02
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Great service always friendly staff always make my drink the way I like it
Sharon Sowden . 2023-02-01
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The Costa Coffee shops in West Drayton are really good ones to go to. Great service, environment, food and coffee!
Rouna Ali . 2022-12-01
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Very good and lovely place for dine in
Mian Mehmood . 2022-11-01
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This Costa is looking a bit tired, some of the furniture has seen better days. Having said that, whenever I've been in it's usually been quiet. The service is friendly and smiley. Would recommend for a quick coffee or takeaway but perhaps not for a date.
Nathaniel Hoy . 2022-10-21
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The coffee was not as good as I expected. I had cuppachino with cocoa nut milk ......it's usually very nice. Not this time , was watery and tasteless. Won't go there again. The same drink at Costa in Tesco is delicious
Jeanette Sinclaire . 2022-10-08
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The three staff members that was there were very friendly and helpful staff. There was a big queue as always but they were able to serve customers quickly and not lack anything when it came to good customer service. I made my order and the other staff member made it for me and I left feeling really happy. I'll definitely be coming back to that branch again. Hopefully my next visit will be as positive as this one I had. :-D
Kala Brar . 2022-09-30
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Had an iced coffee with coconut milk - jolted the life back in to me 🤣. Can't complain- the brach is on the high street and nothing spectacular to mention.
Brian Siwela . 2022-07-30
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Always on top 🔝 Friendly staff and great service. Fast service.
Mehedi Hasan . 2022-07-05
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Service was smooth. Straight forward order sot Cross bun latte...or something like that 😊 was very tasty. Thank you ladies.
Marissa . 2022-04-02
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Cosy little coffee shop in the neighborhood. Staff polite n helpful. The Barista Patricia is lovely and makes a great coffee every time,always hits the spot. Place is clean and organized even though they get busy at times. Cheers.!
Carl Desouza . 2022-03-24
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Great service from people who obviously enjoy working for Costa
katie brazier . 2022-03-24
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A great lady who help me with the Costa coffee ap
Philippa Wilson . 2021-12-31
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The new store in Yiewsley is great , always got great service from Bianca , she manage to make me the coffe that I like . 🖒
3ll3 C-G . 2021-12-09
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Very nice place and lovely staff
Kate Grandys . 2021-11-13
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Great service from this Costa coffee shop. Really friendly staff members.
Tom De Montfort . 2021-11-07
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friendly and helpful good service good coffee
David Robert Martin . 2021-10-05
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Ok experience Nice coffee latte Not sure about whether I would visit again Sharply told to scan re Covid track and trace Tables show appropriate social distancing but no ambiance Left swiftly as had time to spare Coffee hot and tasty though
Holly Stirling . 2021-08-26
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Ordered 2 mint chocolate chip frostinos from uber, they came with hardly any mint ( as you can see in the photo the colour should be mint green not white). Was very watery/tasteless and they didn't put chocolate sauce ontop, instead they used cocoa. Very dissapointed and unacceptable.
Stef . 2021-07-15
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Costa West Drayton location. UB7 7BB When I entered with my son to order bebychino, employee named Agnieszka didn’t greet us. She repeated my order three times loudly with anger. She served drink with one marshmallow. I did asked why only one piece???Agnieszka even didn’t apologise, added second piece showing her anger and hate towards to us. She didn’t provide receipt of my payment! My 4 year son asked why this girl was so upset and talked very loud... What a shame, young lady!!!! I would like to recommend Costa HR department do not hire abusive and angry people, because of this employees you will loose a Customers! Kindly asking Costa Management to provide a Customer Service Training for this employee!
alla cirlan . 2021-06-04
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Great atmosphere❤ Amazing coffee and friendly staff Agnieszka and Anastasia were amazing thus morning
Milena Janke . 2021-05-20
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This Costa on Yiewsley High Street is amazing and its all down simply to the staff there!!! I have been a regular at this costa for years and honestly all the staff are always friendly, helpful and cheery!!! My coffee and food has always tasted amazing, the atmospehere was great back when you could sit and eat there. It was ALWAYS packed before covid. The staff there dont get enough praise and out of a choice of all Costas I would ALWAYS pick this one. Keep up the good.work guys
K D . 2021-03-14
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Rubbish Costa. Broken glass door for ages. I turned up there 3 minutes prior to close - and the lady behind the counter had shut the till. Why not have 17:45 as closing time. ps. this place closes at 18:00 on Sunday and not 19:00 as stated on Google - have edited that now. Experience rating: Terrible!
Amster D . 2021-02-28
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Service is okay but not very consistent!
mo fathi . 2020-10-31
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Its tired and difficult to socially distance in store.
Michele Hawdon . 2020-10-29
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Old tired Costa, not helped by the virus issues
Kevin Crane . 2020-09-21
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Usual Costa packet experience , Restricted places due social distancing,
Stuart McEvoy . 2020-09-20
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Lovely staff. Always a pleasure to visit.
T Kaszman . 2020-09-15
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Not much I can say about this store. Its what you would expect.
Mark Curl . 2020-09-08
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No hello when I entered. Was asked to put on my mask so I did. Yet the staff member wasnt wearing a mask herself, regardless of there being a shield she should wear a mask and gloves especially when shes dealing with food and drinks. Just incase she coughs or sneezes on someones food and beverage she should be wearing a mask herself before she asks anyone else too. Very hypocritical to be asked to wear a mask when your not yourself. Please make mandatory.
Nevpreet Amrit . 2020-07-30
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Such friendly staff in this branch. Always clean and tasty coffee!
Kamilla Whatling . 2020-01-08
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Not friendly the one in high STREET yiewsley THE Portuguese CAFE IS FANTASTIC LOVELY FOOD AND THE CAPPICCINO IS DELIOUS AND VERY FRIENDY ME AND MY PARTNER FELL IN LOVE IN THAT CAFE AND GOT ENGAGED 4YEARS AGO
Mary Hider . 2020-01-02
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Kidz and I love going to this Costa, lovely staff and clean place to eat or drink:)
Zarmina bano . 2020-01-01
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Amazing staff!!!! I am a regular here and have till date never been let down!! The staff are always cheerful, friendly and helpful. I even dropped my drink by accident and they got me a new fresh drink without charging 🤗🤗 I think the only reason I keep going there is coz of the staff
Simi Sethi . 2019-12-21
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Very pour clean and very pour coustmer service. Very rude assistant manager. Every week i go to buy. She is moody assistant manager. She need go to training for the coustmers service .how to talk to people politely. She cant not even explained properly .costa need employed people who can able better communication and better service too. SI don't know
sena Velu . 2019-12-10
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Coffe quite expensive but not bad.
Antonio Bruno . 2019-11-22
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I really wish the barista considered the fact that I am paying for the cup of coffee NOT HALF. I've visited 3 times and every single time got half a cup of coffee. Will not visit again. I'd rather buy a full cuppa in another location lol
Year One . 2019-11-20
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Quiet and such lovely friendly staff
Twilightyoshi . 2019-10-19
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The staff goid not understand what I was asking for the staff that worked there also the manager could not speak English so I found it very hard to order my coffee
Colin Mckenzie . 2019-09-27
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Very good quality and good service
MUHANNAD AL-MUHTASEB . 2019-09-02
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Been revising for exams here for almost three months every weekend. Seating is always available
Karan Sheth . 2019-07-13
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Very calming place on a very busy street. Great service and first of all most clean Costa I've ever seen, and I've seen quite few.. :) Highly recommended big 5 star. Thank You guys and see you soon :)
Retro Auto . 2019-07-07
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Great meal deal at the right time.
Pete . 2019-05-06
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Very friendly staff... Great place
Ashton Marques . 2019-05-01
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Great Coffee house. Warm welcoming staff always talking and making your visit pleasant.
Graham Slaytor . 2019-04-11
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I like Costa. I like the layout and the ☕ so they are the positives (along with a polite and friendly barista in this particular branch). Negatives would be no WiFi. A big drawback for those who, for work or pleasure, want to connect over a coffee. The Costa app seems easy enough to use. Scan every time you make a purchase and you get points equivalent to 5% of your purchase. There is no 'buy 8 coffees and get the 9th free' type offer which is the equivalent of over 10% savings in the long run so not such a good deal there. Personally I think Costa need to up their game if this branch is anything to go by. The coffee is OK as is the service but in two big areas they are simply not competitive. Also, no contactless payments here. (They are using a dated system.)
Stephen Johnson . 2019-02-06
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Great coffee but to buy a blue berry muffin at now £1.79 . A couple months back it was £1.99 high way robbery
Paul Aitken . 2019-01-16
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Expensive but so necessary after shopping
Shauna Sinclaire . 2018-12-22
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Back to 5 stars as the staff are excellent and they are making lovely lattes.
Fred Weimer . 2018-09-29
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well run coffee shop with friendly staff. Toilets could be cleaner and better maintained. But overall allways nice experience to have coffee there.
Krystyna Olszewska . 2018-09-27
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Decent service even when busy... Much better than the other branches in the area
Joshua Moore . 2018-09-15
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Very slow service was waiting over 10 minutes to get served and I found one of the girls very rude not friendly at all. Really poor customer service. Doesn't look like they get trained in how to greet and be polite to customers.
Refehana Kauser . 2018-08-27
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Cozy place with several coffee shops and fast foods like Costa and KFS. But 1 simple green tea costed me £2.20 at Costa. While I bought it for £1at other branches.
Фатима . 2018-08-25
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A wonderful place :) excellent coffe and amazing service, amazing staff :)
Grzegorz Kita . 2018-07-17
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Friendly staff, nice clean store
Heather James . 2018-07-06
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Just pop in for a coffee to fill the time, the shop is clean and tidy. Staff is friendly, though could do with greeting the customer even they are busy, I was standing there for few minutes without the staff greeting me as both were busy serving one customer. The coffee and price is as good as any Costa so no complain there. Ambience of the restaurant is good, WIFI available and in good download speed.
Dominique Chiu . 2018-05-27
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Personale gentile, buona varietà di paste. All'orario di colazione è possibile trovare posti a sedere nonostante le contenute dimensioni del locale.
Cristiana Losano . 2018-04-25
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Nice and cosy place to drink a hot coffee ☕
Sultana Mania 369 . 2018-04-01
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Excellent customer service. Nice coffee
Timea Fazakas . 2018-03-13
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A nice cosy Costa located on the high street. You always seem to get a seat at this Costa. The staff are knowledgeable and friendly. If you want to meet with friends or have a small meeting. It’s the best place in West Drayton. 👍🏾
Tony Ukey . 2018-02-09
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Depends which one you go to.....thhe one in yiewsley high street is good. The one in pinner not bad. The tesco one is not the best. The one in hayes is good.
Jeanette Sinclaire . 2018-01-24
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Staff are always friendly in here and coffee soooooo good! 😀
Alison Downes . 2018-01-04
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Costa Coffee Uxbridge is great for getting a drink and company.
Susy M . 2017-12-03
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Staff are very friendly but has horrid ac smell they need to sort this
Hass Mosa . 2017-11-27
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Very nice little coffee shop. Staff very helpful. Good coffee and cake. Nice treat.
Joan Almeida . 2017-10-16
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just another branch of costa coffee what more can I say
Mark Curl . 2017-10-04
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Ok coffee. We were given takeaway cups that started to leak everywhere 😒
Des Smith . 2017-09-29
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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3034 Opinions
This is our 2nd stay here, in short no working heating in the room, inadequate information around use of blue dinner voucher and no mattress for baby cot bed. Expanding further: unfortunately the room heating didn't work during the entirety of our stay. Hospitality didn't pick up the phone on the first few tries (in their defence they had a massive check in queue). We were ultimately able to get through to someone and were given a standalone plug-in heater. This isn't great news when you've got a 10 month old baby with you. Then came the issue with the blue dinner voucher we were offered. We went down to dinner for 8pm, once baby had had her nap, and the lady stated that the buffet dinner had finished. She then made a call which enabled us to have a menu-based dinner restricted to £30 per person with no money allowance for our little baby to eat. We fortunately therefore did have dinner in the end, we paid the difference including the cost of feeding our little one some mashed potatoes. If my husband had not queried things we might have not had dinner at all (the lady at the buffet reception was happy to turn us away, not bothering to signpost us at all to the option from eating from the menu as an alternate) and we would have had to make our own arrangements. There is a clear lack of signposting around use of blue vouchers in the hotel. We were simply told, upon check-in, we could use the Oxbo restaurant which closed at 10pm, we were not signposted to the dinner buffet ending at 8pm until it was too late and we were not aware that we then had the option to eat off the menu after this time until my husband had raised the issue of it being unfair that we were being turned away for dinner, it was only after all this and the buffet reception lady checking with the front desk that we were told to "take a table". Additionally dinner voucher stated that it was for 2 adults and 1 baby but no monetary provision was included for our baby to eat (just the adults). Finally the cot bed supplied in the room had no mattress for our baby. There was a folded sheet placed at the bottom but the cot bed was still too hard. Baby ended up having to sleep between us in the main bed, neither of us had a good night's sleep at all in the end. The room just ended up being far too congested for a couple and a young baby to stay in with far from ideal heating arrangements. We are checking out later today but I thought to leave this review whilst it was fresh in my head. It is a nice enough place to stay but there is a great deal of room for improvement (no pun intended). This is not a hotel that is all that child focused.