Costa Coffee in Hillingdon

The order arrived at time, but it's missing the nuts about maple slice

The driver couldn't find me so I stood outside my block of flats

I am a costa customer for the last 15 yrs, honestly this costa is near my house and every coffee I get taste really bad every time.

Good coffee shop next to train station.

Faiza spontaneous elegant positive best customer service

This costa team are supportive and professional, especially asian girl gagan... she always deal customers with big smile

I like coming to this store because of the team. They are great.

did not like the experience, the soya milk was rubbish me and my home girls did not vibe with it. we ended up going to the station for coffee and that was amazing. plan of action 1. request someone from head office to taste the coffee with soya milk and they would also tell the truth

Just coffee and toast on a rainy day. Great.

Always missing items with online orders

Delivery time was okay only thanks to delivery driver. I understand business and long wait times but missing several items every time I order from this chain. Always disappointing when someone is missing something.

Ordered two bacon rolls. Latte hot chocolate and breakfast rap. Got a call bacon rolls out of stock. Only got sausage and tuna rolls. On app says all in stock. Just eat don’t care. I give up.

Only 2 coffees delivered no cookies but was charged

Roberta was very patient and friendly towards our group and took time to fully understand the needs of her customers. Service was high-quality and the large order was received in a timely manner. 10/10

We were told this Costa was not pet friendly by a staff member when we took our order and sat in one of the tables. Asked how so and they told us that each franchise can make their own rules. Coffee was not great either. I ordered black Americano and it was a washed out version. Will not go again.

Delivery was fast but coffee was bad

Love costa summer iced drinks all the flavours.

I just had breakfast at Costa West Drayton. They prepare a truly lovely and frothy cappuccino (the medium size designation doesn't do it justice), and the pork sausage bap was stodgy. Free WiFi seems to attract laptop workers here, and why not. Very recommendable!

Staff with a disgusting attitude (Costa West Drayton Opposite Train Station) Try to speak to a staff and she was not listing to what I was saying she was so argumentative it was unreal!!! I just had to get up and leave! She 100% needs training on how to deal with costumers! Will NEVER visit Costa Again!

This was my first visit to the Costa Coffee chain near West Drayton Station in West London. Quite a small entrance on arriving, with two members of staff behind the counter. This counter was quite long and displayed all the usual Brand offering. Passing by the counter you come to a small seating area with a mix of options - table and chairs for 2 or 4; armchairs and settees; bench seating along one wall. Service was interesting, my Brother opting for a small cappuccino and me a medium coffee frappe. The server asked me if I wanted mine in a rather small glass or in the more usual plastic domed container. Size wise, the glass was too small. We opted just for drinks. That apart, service was effective and we moved to the back area. Two separate people occupied tables and looked as if they were doing work, using a laptop and going through sheaves of papers. The four of us then comprised the clientele at that time. It did not appear that the staff had been rushed off their feet, yet three or four tables had obviously been used, and had not been cleared or cleaned. My brother headed off to the toilet, which turned out to be two toilets. Once he returned to our table, I went, unknowingly selecting the other one and inside, it was apparent that it had not been cleaned or inspected for a while, with a patchy wet floor and toilet paper discarded away from the toilet. A very interesting feature was the time controlled, am guessing motion sensor about twenty seconds before being in total darkness. Flapping of an arm resulted in the light coming on again for another twenty seconds. Hand washing was achieved with very cool water and a small amount of hand wash. Walls must have got wet as arm flailing was necessary to keep the light on. The hand dryer offered something akin to a jet engine with a blue light, maybe trying to convince you that it had some antibacterial properties. Returning to our table, my Brother enquired how I had found it, then comparing notes it was the same for both of us. Our train back to London Paddington was calling so we gathered our things and left. Would I go back, No and this branch has been added to my 'Avoid at all costs' list.

£4.50 for my coffee . Please try and get it right . Latte with some hazelnut serup. Basic but still manage to make it taste like dish water Some of these places are so hit and miss . Have to learn to taste it before I leave Yuk . But do love myself a costa

The baristas are amazing. They are great at creating on the fly drinks that are amazingly in terms of taste and texture be it coffee or tea. However, the biggest problem still remains the price. £4.80 for a frappe is too expensive. Ending buying a Nespresso with my own very good ingredients and I will probably end up cheaper after two months of coffee.

There was an item missing. Only the drinks were delivered.

Always nice and friendly very good service

Good place with nice staff and delicious coffee

Friendly staff, and close to the station.

Good service despite being slightly pricey.

Very friendly staff. Wonderful atmosphere.

A cosy little Costa, poorly staffed, but just across the road from the station. # Elizabeth line

The young women who work here are very pleasant, well presented and go above - making your morning tea/ coffee or break welcoming. Even with the slight price increase, I'll continue to frequent this Costa Coffee because of their approach.

I went in there today and saw one of the most beautiful woman I’d ever seen in my life working there. So beautiful i wanna come again just to admire her beauty one more time . And the coffee and food was great too. It probably tasted better because it was made by someone so beautiful.

Nice people working there, nice Caramel frappe, nice n quiet back area seats. Only reason it's not 5 star is because Costa coffee itself isn't the best

Perfect no issues and thanks for the puppychino

Very nice and quiet place, staff are so friendly...

The staff are super friendly, nice place to grab a coffee 😁

I got wrong food order got a bacon roll instead of sausage, drinks was lovely and driver to the site

The god damn greatest costa in all history. Elon should spend his twitter money here instead. Wonderful place 🙏

My first time visiting this Costa store. Lovely and quiet with a friendly welcome. Two things I wanted weren't in stock, but with how friendly the ladies were i wasn't disappointed at all. I had a free drink voucher to use and I didnt know what was included. The woman happily explained it was all drinks (usually I get spoken down to when I ask something I don't understand, so this was very refreshing). Because of the lovely service I was happy to purchase something else to consume as I was more than happy to give costs my vustom, thanks to the help and service I recieved. A credit to your store (time of visit approx 11.20am) Thank you. Will love to visit again next time I'm down south

Wonderful staff, great service and pleasant atmosphere. Light and spacious cafe.

Staff is always very friendly and helpful, always smiling 😃 never was disappointed of the service. Thanks

Staff always friendly and helpful, speedy service and great tasting coffee

Currently the seating is limited as the store is being refurbished .

Terrible customer service! Staff too busy having their conversation going on. I had to wait more than 5 minutes just to get my coffee while these 2 ladies were busy chatting to each other.

New Costa coffee shop opposite West Drayton Station. It is a very large coffee shop. Will be much better when they decorate the space at the back

Ordered a to go to go bag completely ripped off with little food in, then charging me £1.90 for a £1 coffee off the Vodafone app, avoid this place terrible customer service

Very friendly and helpful staff for a Costa. ✅

Great store with a large seating area in the back , plenty of comfortable seats and sofas to relax and have a coffee

I asked for 1 shot this didn’t happen I got extra shots 🥲I’m self isolating to driver still knocked on door I was so looking forward to it to unhappy

Lovely place to sit and have a cup of coffee.

Great staff. Delicious COFFEE. Great place.

Wrong syrup in latte, got gingerbread instead of vanilla. Was ruined and chucked down the sink.

Very friendly staff and helpful taking the drinks to the table and clean and tidy place to eat and drink with friends and family members and relatives

The drink tasted awful. It was coldish and it wasn’t been filled up properly. One cup was only half full. Not happy. Paying nearly £5 for a hot chocolate without the cream or the sprinkles or the syrup and it wasn’t even filled up to the top. Not ordering ever again.