Costa Coffee in Harrow

I had to ask your name. I really appreciate your kindness who served coffee for me today.

Maddy and her colleagues are a friendly bunch! Service with a smile is definitely on the menu here!

We went shopping and then we came to this costa coffee had a lovely time.Kumar was kind and friendly had a big smile on his face, I really enjoyed coming to costa

On 11/07/24 at ~12:30, I felt unwell & asked Costa staff for a small cup of water to take medication. Instead of a simple act of kindness, I was met with a patronizing response & told to buy cup & water in Tesco. This dismissive attitude towards a customer in need is deeply disappointing & unacceptable for a reputable establishment.

The waitress Pinky has offered me a regrettable service, she is rudeand arrogant

Fantastic team and great service 😊

Not aimed at specific branch, but my soya latte from there today, good Lord, absolutely horrible. I thought in the past it was due to requesting 'extra hot' and perhaps their new brand of soy milk doesn't take to that very well, but this was a normal soya latte and it tastes like the last couple, dreadful. And, 45p extra if you want oat or coconut milk, how behind the times is that?? Terrible.

Asked for coconut milk and was given cows milk… I’m not a vegan I actually have a mild dairy allergy. At least they made another but I won’t be coming back

The two members of staff that worked on the morning of Friday 21 April were very helpful, knowledgeable and friendly. I received excellent customer service from both the staff and was treated in a way that made me feel a valued customer. It was one of the best experiences that I have had.

I ordered a chocolate fudge brownie frappe and a cheese and tomato toastie on Thursday just gone. He took his care making the drink and I haven’t had a brownie frappe in a long time as no one makes it that well but he really made it taste great. Thank you!

Usually always friendly (but not in an in your face way) and hardworking staff, clean and spacious - much better than some other Costa's imo. What I will say though, and this is probably more of a problem with Costa in general, is there are now absolutely no gluten-free sandwiches etc ! Sometimes I want to pop in and have a sarnie, not just a cake, but everything seems to have vanished gfree wise ! Is any way you/Costa could consider bringing some stuff in for us who need or prefer to have less gluten, guys?

After a bad experience with my last costa visit at another cafe I was hoping for much better service. I needn't have worried. Quick polite staff who worked well together. Coffee as always was very good. I highly recommend this costa coffee franchise.

Best cortado ever. Friendly staff recommend for nice cup of coffee

Best Flat white ever & Flat Mocha

Best coffee in Harrow guys go and enjoy your flat white and cortado you guys love it 😍😍

Friendly staff with a smile. Great double Espresso!

Maria, is always very happy and has a very welcoming manner as have all the staff at this Costa. I look forward to my early morning coffee to kick start my day. Thank you all.

I’m coming here since years as I’m local, but now lot of things had changed. Staff untrained, sitting at the back, waiting for customers to say hello to them, to notice they’re there, no greetings. Place is not the same it used to be.. there’s one girl which I see almost every day, she’s always smiling and cleaning.. very hard working! I don’t know if she’s the manager, but the other members are useless! Get new good staff!

Terrible value. Just bought a ham and cheese toastie that had hardly any filling. The thinnest slice of ham and almost 0 cheese. If you are hungry at lunchtime, go elsewhere.

Had to pop into Costa in Harrow Tesco to ask for an empty cup to pour some coke into as my 85 year old mother was about to have a diabetic hypo - her blood sugars had dropped dangerously low to 2. The lady was cashing up and ignored my request for a cup instead started shouting at me to tell me she was cashing up. I explained this was an emergency and I wasn't interested in her money, i just wanted a cup, she then more or less threw one at me still shouting that I shouldn't have come to the counter as she was cashing up. Whilst I attended to my mother she continued to give me filthy looks; it took approx 20 minutes for my mothers blood sugar levels to rise and we narrowly avoided her collapsing and going into a diabetic coma. No thanks to the member of staff who was incredibly disrespectful, totally unhelpful and showed no interest in helping us in a potentially life threatening situation. Absolutely disgusting behaviour from this member of staff - shame on her.

Stick to getting beverages only. I bought a cheese and ham toastie. When it arrived it was not toasted on one side, see photo, I only realised this when I bit into it , as the toasted side was up. therefore the other side was soggy and totally untoasted! Not what I'd refer to as a toastie. When I complained the reply was it's grilled, no apology, really. If I'd wanted a grilled sandwich I would not have have asked for a toastie as advertised. Their attidute was take it or leave it, we have your money. I'll not be spending any more money in there.