Costa Coffee in North Kesteven

ordered a large latte and they sent a medium

Never brought off my order they only brought my hot drink

Costa as a company, in my opinion, needs to address the cleanliness and hygiene. Flooring needs a good clean along with the disgusting cutlery. Tables need clearing and cleaning regularly, a bit embarrassing to say the least

Friendly attentive staff. Queue was long but went down quickly. Coffee and cake was usual costa good standard. Lots of seating, varied types which was nice. Only negative was some tables were dirty with previous customers stuff still there.

Lovely staff (helped me as i was feeling unwell). Very kind and attentive and the nicest latte I've ever had from a Costa. Will be going there regularly from now on

Never had bad service here, all staff I've encountered have been friendly and polite. No negatives, will use again and again.

Went to this costa and after 5 minutes me and my friend come in, some people had spilled there coffee and I felt like I was gonna through up

Cappuccino ordered, got a latte. Frappuccino had no straw so I had to eat it with a spoon, and as it was filled above the cup I lost half the drink opening it. Toastie was cold and therefore rock solid. Don’t recommend people order from this costa. There isn’t even a way to ring them to raise any issues. I’ve had to ask just eat for a refund every time I’ve ordered from here. And they don’t even seem to care because they never acknowledge the many negative reviews all for the same issues.

i didnt receive my lemon tart and they told me to contact you

Missing cake and coffee half full

I can’t believe I placed order for food to take medicine I ordered a drink to I get call from Costa saying no baps so I told them to put something else in they said order left so why call me I paid £399 for delivery for a drink not happy

Did not receive an item and despite it noted on physical receipt, this was not amended and still charged. Also received regular size drink when ordered large, and when requesting refund from JustEat was declined as 'individual style' - I didn't realise straight up not providing what was ordered boiled down to interpretation

Always quality one of the better Costas in Lincoln

Ordered a mango frappe to take away, it was only whilst drinking it on the way home it had what felt like marbles in it... didn't realise they'd mistaken my order for a bubble one. Had to throw it away, disgusting.

Order turned up within my toastie. Nobody bothered to call me and let me know they didn't have any or offer an alternative but were happy to still charge me for it. Absolutely disgusting customer service, expected better.

Missing half the cappuccino and it was cold

Best Costa by far in our region, outstanding with a culture of friendly service. Don’t like drinking elsewhere even though there is one closer .

I ordered gluten free brownie and received a regular one!

Always grab a coffee here when I go to my storage room just down the road. Always super friendly staff.

ORDER HAS NOT ARRIVED AND SHOWS AS DELIVERED?? COSTA CONTACT NUMBER SAYS PHONE LINE IS UNAVAIABLE...?

Rank. Never going again. White teapot absolutely filthy. Spout looks like never seen been cleaned, around lid area the same and also inside lid and teapot. Gross. When put on tray I could see tea stain from spout to base. When cleaned with napkin proved that no one had even attempted to wipe or clean it. Never again. Am insulted it was even served to me. Embarrassed I suggested to meet a friend there who tea was for. Ham and cheese toastie was not great either.

I love costa, but I have to admit this store is my favourite, I don’t mind driving couple extra miles to have it here, staff are the most friendly ever, the manager is always there to help you and they always welcome you with a smile which is fantastic, I wish all the other costas around lincoln where like this 🥰

My wife and I came in, we ordered 2 flat whites and toast, the toast was amazing, the service was very friendly the man who served us Oliver was quick with our order the flat whites were perfect!, beautiful pattern which I don't normally see with costas and he offered to bring it to our table we were really pleased with this visit and will come again

The estimated delivery time kept jumping up and up. Food arrived about an hour and a half after I ordered it. The app said they had an issue with drivers so it's not Costa's fault. I tried to ask the driver how long the food had been sitting at Costa before she delivered it and she spoke over me saying "I don't know" and just walked off (she's obviously in a rush). Coffee was luke warm. Not very happy.

I've been to this Costa multiple times and I have never had a bad experience. I visited last week and I was served by Owen and his service was very polite and professional. He asked if i wanted coffee and cream on my drink (other stores have not done this in the past) and the speed and quality of the drink was exceptional. Highly recommend this store!

They're a great place with friendly, helpful staff who are consistently engaging and treat everyone with respect.

Great service, great staff, brilliant coffee ☕ ³

For some reason this Costa doesn't allow you to decide for yourself if you should add salt to your food. They have removed the little sachets, and when asked why this is I was greeted with the usual we have come to expect... "I dunno"

Idind in the cafe there staff so well coming you want anything you pay 4 it and got a number of your table and bring it to you

Good coffee but didn't get what I ordered 😔

Stands head and shoulders above other Costa coffee lounges in the area. Clean and comfortable surroundings, friendly and attentive staff, most importantly excellent coffee, sandwiches and cake. My flat white was brewed to perfection. Top notch.

Paid for a chocolate twist but got nothing… Well done…

Woman sat in car outside for ten minutes. Drinks cold food cold

Great drinks and some special touches from the staff that made our day. Thank you 😊

We ordered large drinks they were only half full on arrival. There’s always issues with this Costa. Don’t recommend

Delivery driver was super lovely and everything was perfect :)

the driver was so lovely and bubbly it really made our day. please if you could say a massive thank you too him :)

I’m waiting for a refund due to my order being incorrect and there is no phone number to call to rectify this.

My Iced Coffee was spilt upon delivery and all the driver said was I needed to go on the app to request a refund. When I asked if they were sending another one he just said I would need to order it again. Don’t think this is great service as I am going to have to wait for my refund but expected to pay again for another? I also paid a delivery fee but my coffee was split whilst being delivered?

I love visiting this Costa in person but I just had such a bad delivery experience. The poor delivery woman had to apologise as the coffee cup wasn't secure in the paper bag. She had to pour out the coffee from her delivery bag into the street. Please check your cups, put them in cup holders and secure the lids!

I hate having to give a negative review but in the end I rejected the order, I ordered this almost 2 hours ago. The driver did not know where he was going and called me numerous times, he went to someone's house where I had to speak to the lady and apologise as she was concerned why someone had just turned up at her door. After the 5th phone call I said that I wanted to cancel the order as the coffees would be cold. I don't know why he could not find the address as it was on the online order, he was using Sat Nav and I gave him the post code again and also gave directions.

I only have awesome things to say for this Costa. The team are always friendly and go way above the mark. Had a spillage today they couldn't do enough to help and even replace the drink. Thank you so much!!!! You made my daughter feel so much better. Appreciated

Absolutely amazing manager and staff. Definitely the best Costa Coffee shop iv ever been to.

Brilliant, one of the best Costa shops I have been to. Staff go above and beyond to make sure your coffee and stay is all you would want. Situated within Asda store this means the coffee shop is spacious and always clean, which is a big reassurance with the rise in Covid.

Amazed by the friendliness, generosity and service at asda Costa coffee. My husband and I went in to claim my birthday treat and Adi couldn't have done anymore to make the visit a special time. The young man serving to the tables equally extremely pleasant. We always have good service there but this was over and beyond. Thank you

We called in on Saturday, Very impressed, staff were so efficient Served by Patch who was so polite and good at his job, also the 2 young men on the team were brilliant. Well done guys.

I recommend this Costa as a regular customer. The staff are so friendly and nothing is too much trouble. A great atmosphere and you get the perfect coffee!

Nice big store with plenty of parking

excellent customer service and so friendly. me and son visited today he asked for cream on his hot chocolate so the young gentleman did this and then after sitting down decided he didn't like the cream so the gentleman asked if he would like a new one with no cream. He went off and made this for him. This really made my boy happy. thanks so much to this young gentleman he is a credit to you and the team.

Lovely staff and excellent service 👏