Costa Coffee in South Northamptonshire

Much better offering than the one in town, worth the drive, clean & friendly, plenty of parking.

Who doesn’t like a Cheeky Costa break? I like to have one every now and again. Here at Brackley the staff were lovely and service was great. Only down sides for me and my friend who joined me was they were having their Costa check. Now I don’t mind people watching me work, it happens all the time. But the staff standing there watching the others work out them on so much pressure that there was no chatting “they are not allowed” engagement went down as they are not allowed to hold up the que and after chatting to a few other customers in the que I confirmed how they felt also. Customers felt like they were being watched and judged. One person said to me “I feel like I’m being judged on how I’m asking for my coffee and lemon muffin.” Part from being card only payment I think this Costa outlet if fine. But to the people at Costa who are passing down this robotic and judgemental way of “improving” their staffs standards are actually making the experience for your paying customers a hundred times worse. You really need to rethink how you conduct your self and how you are ruining the experience for your customers. Side note: they ran out of Chai. Oops. I might try again to see what it’s like without the Gestapo there.

Staff very pleasant and helpful.

2 really nice and friendly guys working yesterday in this tucked away Costa. They made us a good coffee too.

I keep coming to this costa and seeing the same young girl on shift by her self. Im pretty sure this is ilegal. Staff are very friendly just very under staffed by the looks of things.

Ok place for a coffee. Plenty of seating available.

Quite slow service wise. No queuing system seemed to be in place.

It's fine. Does what Costa does reasonably well. Nothing amazing but nothing terrible either. Head on in and check it out. There is a (slow) drive through if you really didn't want to commit. Worth a look, especially if you need to charge your car / van nearby.

Costa is Costa but this is one of the best, very friendly and spotless, great service

Staff were nice. 1 star as it doesn’t take cash, card only!!

It wasn't a pleasant visit as there were lots of flies and they kept landing on us and the coffee cups.

Very efficient and friendly service. Clean restaurant and good coffee.

I have to say it's not the first time that we have used the drive thru and I'm sad to say that I'm not impressed with the service at all; today sunday 05/05/24 they got the order wrong. The reason is because they were standing around chatting and being stupid not to mention the lack of concentration; we like the drive thru as it's better than the market place. When it first opened the staff was so efficent and on the ball and pleasant;

Met family here for a drink,service was a bit slow but staff friendly. They could do with a better system after ordering with the order receipts being put on trays,if you get part of your order and take it to your table with the receipt still on the tray the rest of your order won't get done.It would be better to produce 2 of the receipts with the oder on both and kept seperate,one for the staff to fulfil the order and the other for the customer,so mix ups can be prevented like I witnessed while there.

Always good coffee and lovely friendly staff

Reason for 1 star. Supposedly open at 8am on a Saturday. Still closed. No obvious opening times sign. Google has the wrong times. I know it's the weekend, but come on, not open at 8.20am!! Used to be a great place to stop, when charging the car, but not now. Disappointing.

Stopped for lunch, overall service was great if a little slow but the restaurant was clean and tidy. My only gripe was allowing dogs, a family were sat with the dog and had given it a chew. It was sprawled across the floor chewing away. When you’re eating you don’t want this, I’d understand in some country park cafe but not in Costa. Staff should say no dogs in my view unless it’s a guide dog.

Third time in a month I’ve been here and the restaurant has been closed. Usually stop here to charge, get a coffee and use the toilet. Not possible if the toilets are open.

Good Place for a Quick coffee and Sandwich. Drive thru needs more staff

Delicious and Quick and easy stop just off the A43. Recommend Costa employ MORE staff becuase Drive thru not open all hours.

This is s franchise Costa so its run as an independent business so with making money in mind it's always understaffed so can be slow some days

Two of the lovely workers insisted on giving us two of our muffins for free along with our Christmas themed hot chocolates which was very nice. Great customer service!

New drive thru. Plenty of parking Inc disabled spaces. Visited Thursday at 10am, it was very busy inside, although there was no queue. Toilets were clean. Electric car charging bays just around the corner.

It’s been over a month and cash payments are not accepted.Both of my teenage daughters don’t have a card and walked miles to get a drink just to be told they can’t pay .

Don't believe the opening hours. Went 10 mins after they should have opened, and they were still closed, and still weren't open 15 mins after the time on the door said they should have been before we gave up waiting. Several others also came and tried to order.

So hot! They pinned the door open in the middle of a heatwave, so whatever air con they had was completely useless. Really horrible so didn't stay.

Waited what seemed like ages to take my order at the drive through, even though there wasn't a que, the girl who took the order was really not interested and it felt as if I was putting her out. (If you don't want to do the job love, you should have tried harder at school ) Went to pay with cash and she barked in an equally uninterested voice, "card only" !! Not too worry, there's a Wild Bean Cafe at the BP garage just up the road who were happy to take cash and the customer service experience was far better.

really great staff and service!

Caramel drink. Love it, but wish they’d do a salted caramel one

Wait times for drive thru are consistently bad. Coffees always half full of milk. Rude staff.

Went via the drive thru earlier today and the chap that served us was great! Really fantastic customer service :) thank you!

It's a Costa - but as Costa goes, it was spacious and had plenty of parking, and the staff were very friendly.

Nice hot chocolate and brownie. It's a good new Costa

Fast and friendly service - huge car park and a drive thru. Win win!

Fast service and friendly staff. Traditional Costa quality - reliable!