Costa Coffee in Middlesbrough

Went through the drive though to buy the plant based toastie advertised on the menu… was told they don’t do it at this outlet. Why put it on the menu then? Stick something over it at least if head office won’t give you a custom menu.

Nice friendly staff. Coffee made as requested Good parking. Nice clean store with plenty of space inside. Few outside tables aswell.

Visited here a few times now and never had a problem until today. We weren't acknowledged for staff for at least 10 mins, staff looked like they hadn't had a good night's sleep. Walking like snails. Customers queuing up as they were prioritising the Drive-thru customers. Never asked if I'd like sauce with the sausage sandwich. Just seemed like it was plonked on a plate and chucked in the microwave. Sausage luke warm too. Costa is usually pretty good but seems to be slacking at the minute. Tables not cleaned either. More interested in serving their drive thru customers and forgetting the instore customer. A bit more attention to detail definitely wouldn't go a miss.

I've Popped in for breakfast here twice, first time around service was excellent. However when I popped in today (Sun 29th) at around 10am. We had to wait 10mins to be served even though we was front of the que. No acknowledgement from the staff saying we'll be with you shortly (which would of been totally fine, it's more the fact no acknowledgement was made), when my order was taken. I wasn't asked if I would like source with my sausage sandwich it was warmed up and served plain to me. It was also slightly cold. Normally Costa food it fairly good for what it is. However slightly disappointed with today's experience. Only other thing to raise and this seems to be an issue across alot of Costa stores. When you visit a costa store bare in mind you are paying a premium for a quality coffee, so in turn I would expect tables to be cleared and wiped down. Today (and a few times in the past at other stores) I've had to clear the table myself.

Went through drive through ordered one coffee, kept me waiting a long time, but they're very clever they got me to pay first in case I got fed up with waiting and decided to drive away. Very poor.

Great service lovely staff and a really nice place.

Staff are absolutely lovely and friendly

Lovely example of a Costa. Friendly staff and quick service. Took a seat and they brought it over. Excellent Costa coffee. Many thanks.

Visited today - waited a few minutes to be served whilst the staff chatted to each other. Place was an absolute mess, zero cleanliness! Needs a good refurbishment, was served my drink/milk in damged old porcelain. Expected miles better.

Poor service twice now. I drove here on two occasions where I arrived during a weekday around 18:55 and yet have been told they are short staffed so cannot serve you, even though their opening times are until 7pm. The staff are not very polite at this branch and they have lost a customer. I recommend Costa at Cleveland Retail Park as they are helpful and friendly and shut on time, not before their stated opening times.

Entered store at 7.50pm wasn't told were closing earlier until all 5 of us had ordered and paid for drinks when we were informed they would have to be to go as they were shutting at 8pm even though door said 9pm and receipt said 10pm. Service was slow and rude. Very disappointing as visit Stokesley store regularly and always very positive experience

Coffee was rubbish.i can make milky coffee at home for about 20pence.absolute waste of money.retrain them at your stokesley branch.

It's a Costa, same as the others but the staff are friendly so that's good

It was OK, usual service, nothing special

Service and coffee was great. The lack of Wi-Fi is bizarre.

Always friendly & helpful staff, beautiful beverages

First time at this Costa. Friendly staff, quiet and comfortable

Costa Coffee Middle-haven Middlesbrough, is known for its welcoming atmosphere, making it a great family environment. Their cozy and inviting cafes provide a comfortable space for families to relax and enjoy quality time together. The staff is friendly and accommodating, ensuring a pleasant experience for everyone. In terms of drinks, Costa Coffee offers a fantastic selection that caters to different tastes. Whether you prefer a classic cappuccino, a refreshing iced latte, or a creamy hot chocolate, Costa Coffee has you covered. Their drinks are consistently well-made, with attention to detail and a focus on flavor. Overall, Costa Coffee provides a great family-friendly environment and serves delicious drinks, making it a delightful choice for both coffee lovers and families seeking a cozy and enjoyable outing.

Great service (staff really friendly), quality fare and a nice feel to the place.

Always has all of the speciality drinks in , food/cakes always look a little sad and unappealing

Happy staff...was a pleasant experience..

Over priced and cold cheese toastie.

Very helpful staff; usual high standard of coffee and snacks.

Waited ages at drive through for order to be taken. Never any staff in the shop and the ones that are there look as though it’s too much effort to serve. Clearly this is a franchise

Its costa coffee. Its what it says on the tin always open when I want coffee and never too busy

Don't miss the speaker in the drive thru or you have to drive back round. Told by a physical person who could of taken my order at the window

A calm and welcoming atmosphere great for a coffee and chill out

The service at the drive-thru was so poor. We were waiting for over 15 mins in total to get our drinks. Not worth the wait.

Took ages for my order and when it was done all the cups were dirty. The tea cup was returned and the guy checked 4 cups before giving me a clean one. The latte glass had a ring half way up which was clearly from someone else's previous drink. We left both drinks. Not recommended

Coffee was like hot milk took it back and then got the order wrong very poor for a costa wouldn't return

Service was slow due to some customers taking the wrong drinks orders!

Called in for a caramel latte waiting for nearby stores to open.

The worst Costa experience you’ll ever have!

Nice and New just a good place to be !!

This CC has improved a great deal over the last year or so. The newer Staff are friendly and efficient and the eating areas are a lot cleaner. Enjoyable space to spend an hour or so.

Very small car park and an annoying woman on speaker phone so loud all could hear?

This is one of my three go-to local Costa drive-thrus. I do like this drive-thru and intend to keep visiting, but wanted to leave this review to help others. I've given the place 3 stars as it is below the standards of the drive-thrus at Wynyard and Darlington Retail Park. Quality of food and drink is standard and of great quality, but service does let the experience down. On my most recent visit I ordered 2 lattes and purely by picking them up, could tell one was half full (the froth made it look full), on politely asking the server to top it up, I was politely challenged with a "that's how the lattes are made" which is clearly a stock answer to any unhappy customers. So..to other customers, just stay aware of your drinks to see that the cup is full of liquid and not half froth. That said, it is a good place to visit and generally quiet and quick to get through.

Amazing service friendly staff great atmosphere 5🌟

First time I went, we tried the drive through. We waited for 5 mins without being acknowledged then we were told to wait a minute and they didn't come back so we gave up after another 5 minutes. There was not even anyone in the shop to justify the wait. This time, every single outside table and most of the indoor tables were covered in rubbish. Behind the counter was disusting. Two dirty cups of coffee were sat on the coffee machine and were used to make my coffee the reused again. There were flies everywhere as there was dirty dishes and food left out. There was also someone restocking the baked goods who was touching them without gloves then started touching the indide of the toasties boxes with the same hands. The only redeeming quality are the stadd who are nice as always. Overall, it is an absolutely disgusting place and unlike any other costa I've ever been in.

Lovely place for family day out

Coffee good, vegan cake options very limited.

Staff were pleasant and again with coffee shops too expensive

Shocking customer service. Sat waiting at drive through order station for at least 5 mins being the only car there and nobody was there to ask for order. Drove around to the window and called in but no answer. Went in to shop and explained to them what had just happened they laughed and said the headset was dead. Both staff very rude while I was in the shop - one did apologise on the way out. Also order was incorrect. I asked for a biscoff rocky road and got a plain rocky road. Chi latte wasn't up to scratch milky and no taste to it. Very surprised Costa. Never had customer service like it from one of your shops.

Poor service, waiting 15mins for coffee, other customers had waited half hr and toast had been stood 20mins before the coffee was made!!

Great service, friendly and welcoming staff

Great frappes, but just after we were served they started turning all cars away what went wrong???

Good coffee outlet we frequent it as the only one nearby that's open after usual hours. Availability sometimes an issue for popular items(never got my hands on the Mango frappe 😢) however no one to blame for it. Staff friendly and attentive.

Stood for 10 minutes before I was acknowledged then waited another 15 minutes for my order which was wrong. Asked for two strawberry lemonades and a latte, got brought two lemonades and a latte made with coconut milk. Customer care was atrocious. Certainly won’t be going back to this particular Costa

Dreadfully slow and disorganised.

Same as many others great staff in this one

i ordered a mango bubble frappé but they didn’t have it, they said that they would give me the same thing in a different flavour. I ended up getting a whole new thing without bubbles in, i’m shocked. I just got a flavourless milkshake, not even close to the same at all. It was a completely different thing, i don’t recommend going and ordering this as they will probably get it incorrect like they did with mine. I am never going back there and if i ever do i’m not getting this again. my aunty got another flavourless one, we came home and added our own flavour to it, this is absolutely shocking. I’m fuming as i was so excited to have my mango BUBBLE frappé just for it to come without bubbles or flavour. i am never going back to this costa. I know that not all costas are like this but this riverside one is actually so bad and i hope not all are like this!!

A diabolical drive thru experience, measured over multiple visits. You can quite easily wait 5 minutes or more to be spoken to and have your order taken. Your order may well be wrong... so let's check the receipt... someone else's receipt... coffee is a total let down which if it was still good may well have saved this review. Tastes burnt or at times a little sour, bad milk? Are machines being cleaned properly? Used to be an efficient venue; now hopeless.

If I could give less than 1 star I would, by far the worst Costa I have visited. Three times I have come to this Costa and had problems each time, either my order is wrong, they have something out of stock or my order isn't to standard. This current experience has left me no choice but to leave a bad review. I asked for a chocolate fudge frappe, I was told they had no whipped cream which although disappointing I was still happy to purchase. The problem came when I tasted my drink, it tasted like mango it seemed that they haven't cleaned the blender prior to making my drink.

Have been in store and through the drive-thru. Friendly staff and one of the nicest Costa stores I've been to.

Costa Coffee, Middlehaven, Middlesbrough. Grubby in-store, no sanitation of tables. Extremely slow service. Incorrect order produced. Very disappointing experience.

Exceptionally friendly and helpful staff, really nice they remember our faces and have a chat when we drive through. Best Costa I've used

Tables dirty, pots sent back dirty, not good at all. Asked for latte in a cup, dint listen and brought it in the glass .

Another Costa Coffee place. Nothing standing out nothing extremely low.

More areas closed off than actually open the majority of the time, not the most inviting of signs to be forever herded into an area of staffs choosing due to apparently constant cleaning. Why it can't be done prior to closing and not hours before is the question.

Ordered food via uber eats, the restaurant took 30 minutes longer than advertised and didn't even send half of the order. absolute joke.

Lovely and clean. Very comfy seating. Friendly staff and followed Covid 19 rules very well. A lovely place to spend a few hours

Costa with no FREE WIFI. somewhat surprised.

Good for a pop in and a toilet stop great staff .

This place is average for a costa coffee. But the service was much slower than others. Coffee came spilt and missing syrup. L 👎

Free reward which made it even nicer

Dirty cup for my tea asked to change but second was no better !!!!

The only branded Coffee Shop, which does not offer WIFI, not great for business meeting unless you plan to hotspot. Also air conditioning on cold, even when everyone is wearing jackets inside to keep warm. It would be obvious to turn it off.

Asked for Americano with cream on arrival I was given a pot of squirty cream don't think they had a clue what they were doing

Lovely staff. Good food. Caramel latte was on point

Perfect place to chill and specially to study unlike the others their Internet is much better

Very slow service, appear to get a lot of takeaway orders. Took 15 minutes to get served at the counter and was only 1 person in front of me. Staff friendly though

Great cup of coffee and the best Bakewell tarts in town. Service was excellent too.

Incredibly slow service. Service with a smile is an advantage but lacking here. Better trained staff that know about customer service is essential. Avoid!

Staff friendly and proficient but some food options are always sold out even early on

Great service and great coffee thanks

Ohhh, guisbourgh store is the best, great staff great coffee.

Nice friendly staff and very clean.

I was so happy that I popped to Costa on my cycle ride as I had forgotten my drink bottle, but was so shocked to receive my Vanilla Latte free from the young lady who was serving the Drive Thru. The young lady told me that I had surprised her cycling upto her window and that it was the best interaction she had had that day so was pleased to hand me my coffee - thank you from the bottom of my heart ❤

Nice place for a quick coffee, with plenty of seating outside

Excellent staff n excellent service! Never come away without a smile on my face!

Great service with my favourite coffee.

Excellent drive thru experience

Oat milk lattes are the besttttttt shame about the price haha

Used the drive through. I used this shop pre-pandemic also. I like the staff here and they never get my orders wrong. Spot on.

Friendly staff, good choice and nice hot drinks. Will visit again.

Quick service with polite friendly staff

Very good service very nice staff.

Friendly staff! After I dropped my drink in my car they have me plenty cleaning products to sort it and made me a new drink for free....

Very pleasant friendly ,staff. Got our order quickly even though they were busy dealing with a lot of drive through orders - and coffee was lovely. Thanks.

Put the price up of coffee with coconut milk....why?

Staff are amazing. Dave especially our little one was upset over the bunnies been in stock so he gave him some aftereights to cheer him up. Every time we visit this Costa the service is always amazing

Absolutely outstanding staff and service from rebecca Tamara and Jessica on Saturday 6th February

ABSOLUTELY HORRENDOUS. Ordered through Uber Eats, and when the order came all of the coffee was spilled inside of the drivers bag due to NO holders / boxes. On top of this, the one bag that did not look damaged then SPLIT as I took it, spilling all over a brand new carpet which is now costing us more to have professionally cleaned. Oh and you would expect a business that is open to actually ANSWER the phone, right? Well, you thought wrong! I've placed 18 calls to this place this morning, none of which were actually answered. 30 quid down the drain, I will be disputing this with my bank and also going to press. Enjoy your company being shown for what it is, AWFUL.

Terrible ordered gingerbread creamed latte but think the ginger bread man had come alive and done a runner

Good Costa with a big drive-through and eat-in (when we're allowed). The staff are really friendly, efficient and fast! It's also near KFC.

Bit of a wait in the car queue, but coffee hit the spot

Get what you pay for, nothing more, nothing less

Really slow service and abrupt attitude, four empty tables in the shop, all four had the previous customers crockery on for most of the duration of my visit, customers having to clear other customers crockery to be able to sit down is wrong anytime but even more so in the midst of a pandemic

Lovely place and staff. Noisy machines.

Love this Costa. Quick and always get the order right