Costa Coffee in Lichfield

Great visit and friendly welcome

Costa coffee , what more can you say

Come to this costa a few times a week and the staff are always so friendly,always spotless clean which can't be said for all costa I go to,lichfield being probably the worst costa I've ever been to,should get an award in lichfield for the dirtiest untidest costa I've ever seen.but burntwood will always get 10 out of 10 from me,they even bring your order to your table.excellent .

Best costa anywhere and the service is great - they even bring your order to your table - couldnt ask for more. It's always spotless and clean and the people are friendly and happy and always welcome you with a smile.

Nipped in for a coffee. Staff friendly. Lovely clean shop.

we was very happy with the service

Popped in for a coffee. Excellent service, coffee served to our table. Friendly staff & the premises were very clean & tidy

Typical Costa, same as most of the others I have visited, staff polite, pleasant and friendly, good level of cleanliness throughout easily accessible.

when ordered said 9.10 which then whet to 9.25.. ordered food which didn't come... asked the delivery driver where the rest of my order.. his reply not my flaut can only deliver what they give me... now I wouldn't of minded but happens every time I order from here

Good service and quality coffee but that is a personal choice.

Ordered frappe with cream, no cream on it. Was very liquified and not thick like they are usually. Iced coffee was 3/4 just pure water. Not pleasant either really. Had better coffees from a petrol station. For the price it wasn’t worth it at all. £5:00 for a cup of cold milk

Very diissapointed that they have stopped vegan options .plant base milks available .but nil else

No meat n dairy free meal options. Worker gave a speech about budgets as reason. Poor excuse for excluding specific customers. I think it's called discrimination.

Order not complete due to incorrect available status on just east.

Love the Burntwood costa, staff are always so lovely! We usually sit outside with our dog. Ordered the babychino for my little boy, his first one, he absolutely loved it!

This Costa in Burntwood had the best staff I've come across in a Costa. Polite and looked after customers.

Always great place to eat and drink offee

I visit here most mornings and always have a wonderful service from the staff, they're pleasant and always make an effort for the customer. Highly recommend.

Another amazing delivery from Costa Burntwood, the only Costa we will now use in this area as the others are terrible and never get the orders right! Whoever the person is with the lovely hand writing at this Costa deserves a raise! They get it right everytime :) and label the lids clearly!

Brilliant place to meet family and friends for a great coffee ☕️ 😀

Took a little while to be served, but staff were nice

Nice cafe, spoilt by dirty parents using the table by us to change their baby's nappy when there was a baby change facility aprox 10 steps away from their table. No way I d be eating food here.

Absolutely amazing staff Sadie and Phobie are absolutely amazing and a credit to Costa recommend to everyone

Delivery driver was polite, items arrived hot and undamaged

Nice branch very friendly & helpful staff

Always pop in on a Saturday with my dad and we get to relax and have a good chat. The staff are friendly without being in your face, the place is always clean and the coffee is hot and strong and actually delivered to the table which is amazing. Despite it being a chain this one feels more like a great local independent.

Visit here quite regularly. Most staff are very welcoming.

Just so getting too expensive we will not be coming so often due to the price

A great little Costa serving the local community. Ideal to pop in after or before going to the gym (which is located next to it). Hot food is as you would expect, cooked and heated up on request. Cakes are quite pricey but are tasty and not forgiving for the waist line. A place for the opportunity to chill and enjoy their range of beverages.

Excellent and pleasant service from young man and young girl

Costa only coffee I drink, friendly staff

Nice costa coffee friendly staff and can sit outside watch the world go by

Love a Costa this place is good

All the staff are amazing in Costa friendly helpful and always smiling High standard of cleanliness always there

It's always nice to go for a coffee there, friendly staff, but it can get quite busy and noisy. 🙂

Love a cuppa here as its local. Staff are always polite and attentive. Great for a catch up with friends 😊

Nice coffee and food . Standard costa it is what you got a honist coffee

Friendly and efficient staffs,good service 👍

Lovely coffee but the cakes are silly prices and sooo tiny..Thanks

Lovely warm space, friendly staff - nipped in here just before an appointment and it was a nice place to relax beforehand. Would visit again.

The staff here are so friendly and extremely good with kids and patient the only problem i went with my child and my parents for a drink to sit in there was lots of tables free but only to sit 2 people and the only 4 seater was taken by a lady sitting alone for 30 mins without even buying anything

Dirty and disgusting possibly worst costa I have been in - please do not brave the toilets without PPE

Gingerbread Latte with cream was delicious

Costa never disapoints i am so looking forward to the new Costa opening at Reedswood Walsall

Food and drink were great. The two young women that served me were helpful and friendly, and there was a slightly older lady who opened the door for us and cleaned our also very friendly and helpful. We will be coming back. 😀😋

I personally hate Costa as im funny with coffee as well as coffee shops because of my autism but my freind I went with loves Costa coffee so I took her here to cheer her up the women behind the counter was very friendly and didn't get annoyed with me when I messed the order up I had a medium coffee so my mate didn't feel awkward the coffee was surprisingly okay which shocked me. the shop it's self was very welcoming and quite which is good for someone who is autistic and doesn't do loud noise where most coffee shops are always loud and make u feel rushed this place never they never made me feel rushed and everyone was respectful of each other I know full fact when my partner comes down I will be visiting here again as she loves Costa also which is surprising as I don't really like Costa before this I wouldn't go on my own but that's my personal choose it's nothing to do with this place as this place is actually really good and very friendly I would definitely recommend people come here if they like Costa and if u don't like Costa do a me and go with someone who does as u will be surprised this place will make u like Costa as its not full of noise and rude people like so many other Costa places

Typical Costa with friendly staff.

Lovely place to socialise with friends and the drinks are fab! Always count on great service! thank you 😊 x

Friendly helpful staff! Very clean. Yummy food and coffe. Quick service

So lovely had to deal me being an over emotional pregnant woman and they were all lovely great food too 🥰

Lovely friendly staff, nearly always bring your drinks to the table.

Very happy people clean tables smiley people what more do you want

Very friendly staff highly recommend

Clean environment, and friendly staff.

Standard caramel latte was on point as always

Love Costa, do the best coffee...the lady serving was lively, great service and quick, with a smile!

frightening experience, I used this branch for the first time Saturday 22nd January. There was a customer at the counter with 2 pit bull type dogs one of which stared to strain at the leash and rear up at me and bare its teeth, I was terrified and went to the side of the counter, on the way out the same dog lunged at my partner, the owner had difficulty holding back the dog and opening the door with coffee in hand. Staff said he comes in every day with the dogs and they have never behaved like that before. I did nothing to alert the dogs I just walked in as a normal customer, I will not go there again. Staff did nothing about it and allowed this frightening experience to happen. What if the dog did this to a child?

Good place to relax with a coffee while reading my book. They even brought my breakfast to my table.

Popped in to toilet and stopped for coffee, hot choc, latte, bakewell tart and cookie. Relaxed atmosphere and clean.

Clean and tidy, great staff. Good to see smiles!

Nice little Costa with great staff

Any costa is fine by me. There cappucino is the best

Good service, polite staff, and lovely clean restaurant.

Farely priced an staff really helpful would go back again

Very good service and the staff are very help full and polite I would recommend this coffee shop to any one really pleased 😀

Food was lovely customer service was great service with a smile and very very fast. Great team.

Nipped in for a take away. Excellent flat white. Quick and well mannered assistant.

I love this Costa, the staff are super friendly and every order has been spot on.

food and coffee great it was very pleasant chatting with my friend our first sit down in a cafe..

Lovely branch of Costa, great for a coffee in the morning sun with a paper, Friendly staff and as you know, pleasant sound and aromas the second you step in the door, service can be slow from certain staff so avoid Wednesdays.

This makes a bad situation so much better sitting outside with a brew after school run with friends in final throws of lockdown. Staff really nice very clean

Always great service ina prompt and friendly way

Amazing shop really friendly helpful staff, shop really clean and tidy, all round great experience, thanks ladies for being so nice this morning 😊

Kind carein polite warm welcomin

Find a nice quiet corner with my girlfriend & had a nice coffee with beautiful company... Nice way to spend a moment in the afternoon ❤️

Love Costa my first choice for coffee

Staff were very friendly and helpful food and drink was Very good tables were too close together for comfort

Went to get coffee and lunch but extremely disappointed to see staff wearing no face masks of any description or gloves ...staff remember wiped back of hand across nose then proceeded to handle food . ...disgusting even without the covid 19 but extremely unsafe considering the current situation!!! Customers wearing masks under their chins whilst waiting in que one guy sneezed in his hand then pinched his nose and picked up a packaging containing some kind of bar..yet his face mask was keeping his under chin warm! There were too many people inside queuing and outside tables left un-wiped and dirty ....shameful!! Me and my daughter walked out never to return!

I ordered a lemonade and got diluted lemon juice instead

Lovely staff and great food and drink

It was OK but the drink didn't seem to have enough coffee tastes.

I have visited other branches before.

Very clean restaurant, staff are friendly and efficient, great service, so different from how it used to be

Great service, perfect caramel latte, will be returning.

Nice new build and good location for having a coffee and a "lite bite". Price though with all costa's too high for general everyday use.

Great coffee live the flat white. Was a bit cold in the seeing area could do with some heating

Very polite and courteous staff with very quick service

Lovely coffee made by trainee barista, Abi! Comfy seating and quick service with a smile!

Great staff a pleasure to eat and drink

Incredible staff, absolutley kind, respectful and proffesional, the staff make this place one of the best costa's ive been to.

This Costa store is by far my favourite even though I have to travel to it and it’s not my local store. The store itself has plenty of natural light, has a very high standard of cleanliness and a relaxing atmosphere (even when busy). The baristas and manager and assistant manager are all friendly and professional and work well as a team. I really can’t recommend this Costa store enough, I will be a regular here 😃

I recently visited this costa and was absolutely disgusted with the way the area manager (i assume) was speaking to her staff raising her voice infront of all the customers not a very nice atmosphere at all made me very uncomfortable..it was extremely unprofessional! whoever she is really needs to be looked at, the way she was screaming and shouting? before all this started kicking off I was enjoying the calm relaxing atmosphere and happy staff (baristas) the place itself was clean and baristas were friendly.

I was also sitting trying to enjoy my coffee and disgusted with how the area manager spoke to her manager

From today I shall be boycotting this entire franchise. I have enjoyed observing the creation of this new store, watching the manager and his team build up business from scratch. I've become a daily customer, choosing to work from the store instead of my home office for part of the day. The hard work of the manager has seen this store create and cultivate a welcoming atmosphere that many Costa stores lack. The team's efforts were paying off. From my daily visits (sometimes twice daily), I've seen more and more regular customers - the staff learning names and food/beverage choices as well as little titbits of personal information so that exemplar customer service is facilitated. I've watched them work as a team with smiles on their faces in an ever spotless store, introducing customers to new products, making recommendations, steadily growing the business and I, amongst others, have been spreading the word, encouraging locals to give it a whirl. However, witnessing the area manager raising her voice and insulting the store manager in front of customers today has left such a bad taste in my mouth that I can't bring myself to enter the store again. As a customer, I shouldn't have been forced to witness such an unprofessional display from the franchise area manager (I know who she is from when she used to stand smoking right in front of the store before it opened/when it first opened - not a good look, if I'm honest, and I'd have avoided the store if she'd kept that up). She was practically screaming at him and he was understandably mortified - as was I along with other customers. I'm shocked and, after realising just how poorly staff are treated, I'm no longer willing to give this franchise my custom. Such a shame. This store, and its fabulous team, were the best thing to happen to this part of Burntwood in a long time. Seeing what goes on in front of customers makes me wonder what happens behind closed doors. No wonder Costa has such a high staff turnover.

friendly staff and good atmosphere

Venue is really clean and the staff are really helpful and conscientious, which is refreshing to see. All the staff go out of their way to make you feel welcome and ensure you have the best coffee.