Costa Coffee in Brent

I was a first costumer in the morning, having a coffee and a muffin for takeaway, the muffin wasn't fresh was dry at the top which means was exposed for longer than one day. I said that to the girl ... she was telling me has been exposed half an hour ago.

horrible experience willNOT go again! toasties not cooked properly, flat white watery, iced lattes watery, had NO vegan options (and they didn’t even have toast) so bad genuinely save yourselves the journey

Had croissant and sandwich this morning from here and now have food poisoning and loose motion. Certain the food was old. Please do not serve stale food

Just I was to buy 2 coffe, and Indian young gril start to have arguue with me. She always is Ruth and dose't have respect for costumers. Is to slowly and very Ruth. From now on I don't go to buy from Costa kenton.

The barista so Very RUDE and made me feel disappointed and unhappy in this atmosphere, I will never come again

Limited food options compared to other Costa Coffee shops. Mostly good customer service apart from the Indian lady who has no manners and zero customer service skills. Most of the time, she is on her phone when seriving she can be quite rude to customers.

I ordered a black americano. I was asked if I wanted my americano black or white. I confirmed I wanted my black americano black. I payed. The server told the barista I wanted a white americano. I clarified to them both that I wanted my black americano black. They both acknowledged my comment. I got served a white americano.

The Indian girl, who I believe is called Meeta, has the worst customer service I have ever experienced. No manners what so ever and extremely rude. How this person is allowed to be customer facing is beyond me, She belongs in the back where she can't engage with customers.

Very nice and clean place to dine , brunette and blonde lady very nice and good costumer service, on the other hand the indian looking woman kind of rude and poor costumer service as well as lack of manners, training needed or change of career

As I am Barista Maestro I went to have a coffee with my friends but the Indian lady who was serving us on the till was continuously using Mobile phone and she doesn’t know how to charge the costa digital privilage card.. She was giving me outhours staff discount.. So please anybody from the costa team is reviewing the feedbacks please take an action against that Indian lady. She doesn’t have any manners how to talk with customers. Thank you.

Young south Asian man who works here is extremely rude and kept lingering around me, this made me so uncomfortable.

I asked my cappuccino in a cup, she started to talk to her colleague. She served my cappuccino in a takeaway cup and I told her I wanted a proper one. She excused herself saying she couldn’t because they will close soon. I bought at 15:25, I will not come back again. You can see another cup in my table, is not mine. Attention, the blonde lady was very kind!

A member of staff was swearing 🤬 other colleague that’s pathetic at this brunch

Very welcoming and professional staff.

Beautiful interior and excellent customer service in this branch gives a perfect Costa experience.

Gently and politely served. Although "hot" chocolate was warm instead. There's about 8 tables inside.

Lots of seats and great service, good place to chill, outdoors eating as well, well recommended

I was served by Georgina today and was impressed with her customer service skills. Her professionalism and concern for others make her a valuable employee. Costa - Kenton - London

Team is nice good service and amazing coffees

Hot chocolate cold and not enough chocolate added this has happened twice needs improvement

The staff in this branch are always so very friendly. Very pleasant and right by the station 😀

Great coffee,great stuff...definitely will come.again

Friendly staff, nice atmosphere

the staff our very polite and gave a good service but although the staff our good the place needs to be refurbished

Good but could have been better

Very friendly and accommodating! Kids loved the hot chocolate & flat white was amazing

great coffee. I was served by daniel. Really friendly and welcoming guy. Will come here more often before work!

Daniel & Silva made the best flat white. Amazing positive customer service! I’ll be back soon :)

Staff are super friendly, with quick service. Love a good chat whilst my coffee is being made. This is a regular visit for me, so always love going back!

Best coffee, atmosphere is chill and staff are very friendly .

Friendly service. The staff goes out of their way to make sure you leave with a smile. Parking outside allows a quick pickup and go.

Costa coffee is too strong, lacks any subtle flavour. Prefer Café Nero.

Great customer service by Baristas Daniel⭐️ and Letty ⭐️ good ambience. Must try!

Best coffee in town! Thumbs up to Daniel, Silvia and Gio!

Nice environment and very kind staff. Recommend to all who wish to have a drink at a comfort place.

Convenient coffee store next to Kenton Station! Great service! Daniel is always extremely friendly and makes great coffee!

Just recently found my love for coffee! Visit this coffee shop almost everyday. Great service and hospitality! Always an absolute pleasure to be served by the barista, Daniel, who knows my coffee specifications like the back of his hand! Georgina is also very friendly and is always willing to share her expertise on coffee with me. Warm/long double handed handshakes all round !! :)

Really amazing customer service, one of the best Costa's I've been too. Daniel served me and was really welcoming and friendly

Great service from Daniel and Silvia! Lovely Terry's orange hot chocolate! Definetely try it!!

The staff who work here and I see regularly are brilliant attentive and polite.

A bit long queue in the morning but oat coffee delicious

Pleasant staff, even with change in shifts, good coffee and drinks

Over priced and very average. Lovely chairs though

Slow service and staff not trained well

Hard working stuff, really friendly and polite, quick service and top quality drinks! Highly recommend this costa coffee store! Keep up the good work guys! 👏👏👏🎉

Love this coffee shop staff really good and friendly one of my fav place

Lovely staff, always smiling and very helpful especially in the morning when I am in a hurry to get to work! Love it ❤

Lovely staff and comfortable seating. My husband had an M&S sandwich which he said was good I had an almond croissant which didn't taste fresh although I was told it was todays. I will only get something wrapped with a date on it in future. The coffee and hot chocolate were OK.

Not a bad place service is ok The vocal volume of members of staff is what i would call shouting which is not pleasant to listen too.

My girls always drink Costa Hot Chocolate and they said this one was REALLY good!!

Excellent store located next to the Kenton road station, convenient stop to get a coffee . Staff are friendly

Nice and friendly service. Super clean. Good coffee.

The small talks with the cup of coffee always goes good at Costa!!

Very impressed with the staff at there new branch here in kenton. Great manager Georgina!

Had a delivery today 2 toasties which was stone cold and two large cappuccinos that tasted like hot water with a touch of coffee to it I don't think it had much milk in it the coffee was way too dark and tasted bitter couldn't drink it had to throw it away it was disgusting. It did not look like a cappuccino. The whole thing was a waste of money won't be ordering from that branch anymore.

Really nice Costa in an unpromising place. Close to two Tube stations.

Always come here when visiting this side of London. Friendly staff, great atmosphere which is always clean. Fully stocked and accessible disabled toilet. More costs should take a leaf out of this store

This was my first visit and although it's a lovely branch, I was not impressed by the customer service. There was a young man training to be a Barista and the lady who was training him, according to her badge, didn't seem to have any patience and proceeded to snatch a toastie he was placing in its cardboard sleeve, out of his hand without a word. He looked over at me seemingly embarrassed, I had to shake my head. She also didn't seem to have the patience to serve me, more interested in her delivery order. I also observed three women behind the counter, with the young man, standing in a group, whilst the trainer and one other started to talk to each other in their own language. The young man clearly had no idea what they were saying which I thought was incredibly rude of them and totally unprofessional. Not a great first experience at all.

Great serve and costumer service very nice with us,the coffee very taste 😀😀😀

Perfectly standard Costa - pleasant friendly staff and clean toilet. Usual range of drinks and food.