Costa Coffee in Derby

Lovely building inside, quite central. Great service.

Will never forget the workers in this place stole my money out of my purse 😂 left my purse there came back and they said here it is with no money inside I got police to check cctv and they had came together to steal my cash out of it! I mean I know the wage isn’t great but stealing of a single mother? I’m sure karma got each and every one of them since 😘 don’t go here unless you want to get robbed! Don’t recommend

23/09/24 Brilliant customer service from Courtney (BM) and Andrew (SM), our coffee served with professional conduct and perfect 👌🏻 atmosphere.

All very pleasant and clean . Staff are lovely .

Had a meeting with a colleague, nice and quiet. Great oat latte!

Not great at all staff are appalling will not be returning.

This is actually a great costa helpful staff nice and clean

Great location Love the coffee Nice staff. I recommend to keep dogs on the floor and not on the seats as many bring dogs and some keep them on the seats which for some is not favorable for health and safety.

A beautiful place to relax and drink your morning coffee. If you like quiet, come at eight in the morning. Our best days are drinking your favourite coffee.

I was served by a lovely lady called Ellen, she was super sweet and friendly and made my boyfriend and I feel very welcomed. The iced tea was amazing! 💓

Great place to meet in the centre of town and the coffee is excellent. The staff are amazing and look after me and my guide dog.

I went to the bathroom whilst dad's fiancè was ordering at the tills she had 3 big bags with her and asked for some help to open the door amd asked help with the bags and he said no and was just straight up rude and my dad's fiancè said "ill struggle then shall I?" And he offered help at the last second.

This is a very busy costa and quite loud Inside But I enjoyed it still and our drinks where nice and hot as they always are. Was quite the que for the bathroom as the disabled was out of service. Not sure its been fixed by now though.

Very centrally located in the city center. Often crowded and fully packed during the weekends with no seating available. Coffee is decent, not too bad, but not great either. Seating is decent with comfy chairs, couches. They also stock some sandwiches and salads of M&S. They have got some really good flapjacks.

Love this Costa, really nice people who work there and who always do their best. Very good prices for excellent sized portions. Clean, tidy and plenty of seating of varying types: sofa, tables, large chairs and lower chairs. Charging stations along a high table along window.

One of my favourite places in Derby especially in the middle of a busy day at work. I often go to recharge ready for the afternoon.

Day old croissants and unenthusiastic baristas

Great service and drink, place need sp be given a facelift

Great service from a clearly understaffed team.

Lovely staff and really friendly.

In Derby supporting Service User, nipped in to kill a few minutes. Service very good coffee even better

I frequent this this place when in derby often, my main complaint is that almost every time I have visited in the past year there has been something broken..as in a piece of their equipment .I've often overheard staff talking about deliveries not coming or being delayed too whilst in there.the staff are friendly though the coffee is what you'd expect in a Costa consistent . I do feel though that maybe these issues shouldn't be known to the customer visiting , I feel this type of convo should take place in the staff room or out of sight from customers. There's usually quite a few p ople in here and there's a pleasant tone to the cafe.

It is very challenging to access in and out of the double door handle/ key coded toilets with my arthritis tbh. Otherwise, I had an enjoyable coffee with my wife.

Good place to visit in the middle of city centre for a nice paper cuppa??? but it was bit dirty and tables were messy. But overall feeling Good.

the toilets are never open and it is very overpriced!!!! always a long cue to order and takes a while to get your order back.

Really dirty place!!!! A central coffee shop but sooooo dirty!!! Very kind staff!!

Great coffee pity the seats and tables aren't cleaned

Lovely staff very friendly and helpful always making new customers wolcome

The lady serving the costa lovely lady polite and smiley

Si quieres un buen café en UK, para en Costa

Great place for a coffee warm and cozy

I've classed the coffee as food since I only had a take-out drink this visit. However, the cafe was clean, staff were friendly and my drink as always tasted good. Lost a star as it was less than 20% occupied so atmosphere wasn't as lively as other Costa Coffees I have visited.

Went in just as they were closing for drinks. Staff lovely and service quick.

Costa Coffee... Very Cosy environment! The service is Epic 💖💖💖💖💖

Poor service and a manager that just ignored it when issue was raised

Very slow waiting for order but happy with what I got. Just don't go in if your in a rush.

Staff manage to serve without even looking at you, very miserable. Bacon roll with two tiny, miserable rashers of bacon. Tables cluttered, and rubbish everywhere. Servers preparing drinks and putting their fingers inside clean cups. So sorry but a big ‘No’ from me. Is there actually a manager here or don’t they care?

The place has gone downhill. Now go in once a month, whereas it used to be 4-5 a week Hot chocolate? More like cold/luke warm. Cinnamon not offered on a chai, been like this for weeks. New loyalty scheme waste of time.

Good coffee and service. Did prefer their own lemon tart over the M&S version but one can't have everything...

Staff pleasant, coffee tasteful. Not much more to say!

Very friendly staff, great service and lovely cuppa coffee

Good family verity make u s all happy

Only been in 2 times poltergeist staff coffee very nice too will be back there

This place is very dirty, I don't know how to explain what's on the coffee machine and how the bathroom looks like...

Nice place to sit and chill with friends and family

Quick service and friendly service.

I don,t know the place but enjoyed the convy seating and coffee and notted disabled people did too.

Tried the new Strawberry and Mint tea really good, i will be having this again.

It only takes one member of staff your ruin your experience. Lad serving missed our tea order and rather curtly pointed out that the cheese toastie was vegan, "It says it right there..Sir". Wow! (It wasnt that clear), I would expect him to realise that not everyone picks up on every word clearly, especially as we both wore glasses. Rest of staff were very friendly.

Standard costa, idk what else to say

Was nice open few to look out at all the other shops while enjoying my latay

To be honest, not much to say. A coffee shop chain like Costa has pros who figured out the right mix. So I can only say the experience at this location was in line with expectations for a quick stop for a hot drink.

Bit of wait staff busy with delivery orders,, always enjoy my latte and bacon cob.

Love Costa at intu staff always friendly nothing to much trouble

My favourite place to go get a coffee and muffin, sit in one of their tall-backed winged chairs and read a book or watch people go buy through the floor-to-ceiling windows.

I usually go to the Costa inside "derbion". Lately, they keep opening the shop late at 8:15-20 so this doesn't work with my schedule. Today I fancied a change, glad I did. I was served by Karen who was very friendly and pleasant. Top-notch customer service, a much more welcoming and faster Costa. If it wasn't for Karen I think I would have started looking elsewhere for my morning coffee. This however is my new stop before work.

Had a salted caramel frostino but it had to be remade as it was warm and a midgey got in my drink

It's a great place to meet up with friends for a good catch up.

Went to the one in derby city centre, and was genuinely disappointed by the location of where it is, not in the nicest area, so didn't end up sitting outside. Otherwise other costs are excellent.

Friendly staff and good coffee ☕

Just love their hot chocolate lovely

Very nice clean and nice atmosphere

The staff were overworked and struggling. It's not their fault, but overall, my experience wasn't pleasant

Great coffee and customer service! Only down side is that they're always short on staff which means a lot of the times, glasses and cutleries are left on the tables with no one to retrieve them. They can have a tray stand so people can clear their own trays. Everyone would be happy with that

Delicious coffee, quiet place to chill and enjoy a nice time with family or friends. 10/10 perfect

Always great coffee. Service fantastic as always, too many nice things to eat!!!

Perfect coffee and people watching place 😊

My coffee was literally thrown together by a very slap dash barista.

Customer service could be better

Quite a large Costa with plenty of seating and very friendly staff. Great service with lovely food and fantastic drinks

Busy, fast service, however the tables never got cleaned, and the drinks came out tepid. Not the usual standard.

was ok lack of table cleaning an issue coffee was ok Costa is that sort of place it's just ok

Excellent service- always great coffee and kind staff. Slightly overpriced though, you can get cheaper within the shopping centre.

Good service and excellent service

Horrendous service has soon as walked into the Costa coffee Derbion center in Derby.. I asked to why not they did not have the tomato and basil panini, was told by a young lad who was botherd about closing the shop.. instead I ordered a piggs in blankets one instead, but still don't understand why they never had th motzerella one...I also had a red berry cold drink, it was to strong, not like it should have been... The staff were ok taking my... Order time staff kept looking at theîre watches or phones looking at the time.. I often like to come in Derby because I feel safe, I suffer massively from anxiety disorders, this visit was a disgrace. Also dirty tables.... with pots and plates on, and greasy tables.

Friendly staff clean & wheelchair access.

As always great standard, don't forget guys that you can ask for a free refill as not many people know about this.

It's ok staff seem rushed off there feet and feel under pressure, not enough staff and how much you pay for a coffee you need too get looked after better

Always love a costa great for our monthly treat. Recommend the hot chocolates..

Very quiet got a good table coffee hot-ish

Dirty tables and pots clean my own table with my wipes

Expensive but no one makes you go there

Staff was rude towards me and my mate and of course was rushing us. We both suffer from learning disabilities as well and are partly disabled

Lovely coffee, lovely Clementine cake

Cósta coffee is my favourite coffee house of all. This particular shop is a little gem 💎

Friendly, good choice of drinks,

Helpful staff enjoyed the drinks

Visited the Costa inside the centre, all tables full of dirty cups and trays but Not many people inside floor pretty dirty too.

Still the best coffee in the land, even though I've had to swap to decaff and soya. Very versatile.

Queued for 20 mins simply to get 2 coffees, and it wasn't even peak time!

The coffee was still good, but the use of my club card/mobile app is a joke. This is nothing but a con to deprive club members using points and in 3 separate shops none seem to know how the system works, and after 3 discussions I still don't know - it's a joke. Cleanliness seems to be a big problem now, tables not cleared, trays disgusting and even crockery not washed properly. Very poor

Sat outside with the sun out,with my lovely cappuccino

I normally love a Costa, but it's a shame that the branches are so inconsistent. My usual order was not made to the standard that I've experienced at other branches.

First visit to a Costa since last year and oh how I had missed it. The best flat white anywhere

Walked out, 3 staff looking something up in a book and nobody serving. Unacceptable

Staff very friendly & nice to have a chat with. Efficient & not kept waiting too long. I Vist at least 3 times a week. Thank you.

Really good for social meetings and a tea 😁

Beautiful Crush cups and cakes highly recommended

Nice coffee as always .very quiet .felt able to not have my mask on and it was a Saturday .Still getting used to post-covid mask restrictions, but still wary as delta around and normally judge a place on availability to be away from others if they aren't masked so I go to less busy places indoors or just go for outdoors .Saturdays mid afternoon is quieter and a well needed catch up with a friend .Thanks Sarah Smith 😊

Very helpful staff in bringing it over my mother and my coffee despite the restaurant being busy I was very appreciated from the staff from their help