Costa Coffee in Barking and Dagenham

Poor Customer service from Claudia(read her name) she shouted for nothing no manners!!! Very disappointing wouldn’t go back to the place again!!!

This costa branch has free parking up to 90 minutes, however, if you wish to study or work you must register your vehicle. Service is to a good standard as the workers serve with a smile. The atmosphere is clean and peaceful but is busy during peak times. This Costa is located in a quiet area where you will not hear traffic noise.

Yes, it's a Costa. But it's a busy Costa where the staff are friendly.

Slow unenthusiastic service, we had to repeat our order several times, in the end got overcharged, and barely got an apology for it. Drinks we mediocre. This Costa is so done. Could not compete with McDonalds, if it's life depended on it...

It looks busy, but no one looks bothered to serve. Better to segregate drive through from shop service or assign roles to staff.

It's closed early today at 5:30pm

Good quality coffee as coffees go Costa coffee is always the best

Cosy and good for working with laptop )

To all the vegetarians please be aware. I went here one evening and bought a cheese and tomato toastie, the lady who served me took the cooked toastie out of the machine and used a yellow knife and the yellow board to cut the toastie when she should have used the green knife and green board for vegetarian food because the yellow board is used for cooked meat and fish. I asked her straight away why she did that and she ignored me. She was also so grumpy working with an “I can’t be bothered attitude”. Then I asked her again and the response she gave was unbelievable. She said “we have changed the knife system now, we use the yellow knife to cut the vegetarian food now, we always do that now” I was shocked as I know that is a pure lie. Because next to the yellow board was the green board and knife so what is that used for? I did send a formal complaint to Costa so they take urgent action. Due to allergies and religious reasons this is a serious issue. When you go in next please make sure they are using the right things. God knows what they will do behind our backs!

Love this Costa, food and drinks consistently good and what you'd expect from any Costa, and staff are always super friendly. Parking is easy. Only downside is that it can get super busy and a struggle sometimes to get a table!

Thank you for fantastic coffee and smile

Only two of the staff here can make coffee, the other's just give you a latte, regardless of what you order.

Top notch. Friendly staff. Quick service.

Nice coffee, nice panini, good service.

I love Costa coffee and have been a Costa customer for many years. I have found most Costa stores excellent. Unfortunately I have found this one incredibly disappointing due to staff rudeness and unprofessional approach.

Very bad experience I was one day there and I tried to eat the sandwich, but when sandwich come to my table, the sandwich was already expired and very black inside the stuff there. They are not friendly and they are not professional.

First time attending this costa on my daughters recommendation that the staff are so friendly, unfortunately i did not experience this. Upon paying staff member was very rude and argumentative when i tried using my reward voucher. I will not be coming back

Very professional staff and helpful... Always seem on good mood and ready to serve!

Fabulous place to have a morning coffee with a friend

Nice clean , friendly staff, Just some people occupy whole tables just for coffee and still there with books, laptops, like sitting in the office or library and spending hours in there.

40 minute wait and hot sandwich cold

The optimal cafe for remote work.

Nice place to catch up with friends.

Me and my husband always use to go through drive though.never had problem!! The drinks always amazing but lately we decided to sit in.we came in today and lovely lady behind till and a guy was working drive through. A quite night bur clearly love there jobs .jolly friendly took there time with an over excited kid the drinks was amazing!!! There customer service always spot on here this we started to come in and sit down in there clean restaurent.........Sssshhhh won't tell everyone bout the extra marshmellow and chocolates on the side!!

I love popping into the one in the brewery before I start shopping in Romford it's so lovely to prepare my wife + me before shopping.

Only get 90 mins parking or you get a fine. Not a good place to meet someone or do work. Flying visits only 👎🏼

Best Costa I've ever been to. You are probably wondering why if they're all the same, but this one is simply outstanding. Not only the coffee made by all the staff (especially Virginia) is delicious, but all the baristas there are always helpful, patient and welcoming. Thank you for simply being brilliant and special thanks to Virginia for your lovely smile and our chats! Marta

Dagenham East Costa Coffee is my go-to place when I need a change of scenery to get work done. It's a lovely spot where I can't help but feel productive. The staff is incredibly friendly, and the atmosphere is consistently clean and inviting. I can't find a single fault with it. And if you're a coffee enthusiast like me, this place is an absolute gem. You simply can't go wrong with Costa Coffee at Dagenham East.

It was my first time here(recommended by a friend) and I enjoyed it. I was so pleased with the service I received from Claudia very friendly and welcoming. In addition to the great drinks she suggested, the cafe had a comfortable seating area, perfect for enjoying a quiet moment with my friend. Highly recommended.

They are rude, burnt the milk in my latte , I’ve tried multiple times with this costa, it’s my nearest costa but by far the worst, they don’t seem to be able to make a latte that tastes nice, maybe more training is needed for coffee and manners.

Toilets could be cleaner as it was not busy at all and had more than enough staff

It's a Drive through coffee thay do coffee not much you can say apart from it's hot wet and hopefully tastes of coffee

Service quick used alot of Costas over the UK this is 1 of the quickest staff are fab!

I'm a regular here and have always enjoyed the coffee, the food and the atmosphere.

Food is okay and overpriced. It's almost £5 for a sandwich. Service was very slow I had to collect the eating in order at the till rather than being served at the table. Did not even hear that the order is ready for collection announcement. The staff did not call out to say order is ready for collection, but left the food tray next to the till for it to get cold. Very unprofessional staff. I feel the atmosphere is very hostile rather than welcoming. The staff needs to smile more and appear more cheerful.

Very often they are out of medium cups so I am forced to have a small size drinks. It’s disappointing

Nice place for time out and a meal.

The staff here are young and they were quite unorganized getting orders wrong and a long waiting time Clean dining area but very cold due to the AC overall its a decent experience but need to get their orders correct since they seemed stressed and unorganised

Very clean, very well kept, very welcoming. Its peaceful, relaxed and they make great coffee.

Drive thou like the thousand other Costa coffee shops. Hard working staff . Inside and outside seating.

This is my favorite coffee shop in the area by far. The owner has done a great job making this shop very welcoming and friendly. The coffee is very good and reasonably priced. I recommend this place to everyone.

Not the quickest of service's and have always run out of chocolate muffins, but overall OK if you want a coffee. The staff are OK if not that enthusiastic.

A coffee shop in an industrial area. Not much else nearby. Eat in or drive through

BEWARE! Inadequately display of parking requirements to extort customers into paying a £100 fine. Highly disappointing and a bad representation of the Costa franchise.

Pefrect for escaping into a novel its quiet and cosy for sure the afternoon is the best time to go.

Beautiful, not loud and unobtrusive music, polite staff, delicious coffee. There are places to charge gadgets. Free parking.

A milky coffee is made with the milk going in the cup first then the espresso poured on top. This results in a poor coffee experience so I just order iced drinks.

Nice staff - that's what makes the morning coffee from Costa great!

A good "go to" place. It serves Coffee, and the staff are pleasant.

Amazing staff.. even when faced with the rudest smallest people they still serve with a smile. I would of smack someone if I was working there. Very happy with this costa coffee.

First time usage, good atmosphere, pleasant staff, worth another visit.

My usual, very lovely atmosphere and also drive thru

Nice decent place, but due to the crowd, the staff was overwhelmed. Overall, good service. Luckily we found it next to the travelodge we were staying. It's in a very convenient place that as you come out from travelodge to the carpark and its just there. Nice seating place with different layouts. There was a variety of sandwiches for both vegetarian and non veg. Nice collection of deserts 🏜 Helpful and friendly staff 😀

Lovely ,comfortable place to go to to meet up with friends. But one negative thing about it. The table could do with a clean after the last customer. Full of crumbs & we had to clear it with serviettes. Very nice & helpful workers there though. Lovely lunches & coffee.

Terrible.............ordered a regular and a decaf , and 2 banana cakes. Got back to my office and they hadn't marked the decaf coffee. My colleague cannot drink regular coffee because of heart palpitations. Have not got the time or prepared to make the effort to go all the way back to Costa because some dozy git cannot get a coffee order right. It is not a life or death decision making job, you serve coffee..........get it right!! Tried to call Costa because I am sick and tired of the dozy shops and their poor service and no one was available on the phone, well the phone lines weren't even available!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Service and drink is not good 😐

Nice relaxed atmosphere, plenty of parking space. Nice smiling friendly staff.

it's abit out the way but it's friendly and quick service

Went to Dagenham Costa yesterday with a friend. We both had such a lovely experience. The staff were so polite and friendly. The place was warm and cosy. Coffee was brewed perfectly. Thank you for having us yesterday.

It's great to find a good place that is close by and offers good drinks.

Nice, cosy and good coffee. Great to visit in the winter for a hot chocolate.

One of the better Costas lovely for a quite place for meetings most days. Staff are friendly and helpful.

I ordered recently through Ubereats 2 breakfast bundles. Instead of calling to say they didn’t have the sandwiches they just stuck a note on the receipt. They could have rung and I would have cancelled the order because I can make coffee at home. Not impressed.

The food is very much over priced and not really worth it for the money however, the coffee's are absolutely amazing.

Slow, speaker not working and won’t take orders at the window

Good place for a coffees on drive thru or stay a little inside. Taste of coffee is somewhat better than Starbucks but still as bad as in all UK. The coffee taste is a combination of bad smelly socks with herbs. The ingredients like vanilla or caramel should require double amount to feel something, so better ask for more if you pay for it.

I live Iin Dagenham East, and often visit this branch with my family. Staff is very friendly. One of barista Virginia is very friendly and always smiling and does her job well.

Staff are shocking. Never listen, very rude.

Unexpectedly cozy and spacious place

Lovely staff helped us out via the drivethrough! Very friendly

Perfecf coffee as always. Friendly staff and clean location.

The coffee and service is good. What I find utterly disgusting is that almost every time I use this place they fail to honour the £2 breakfast roll promo. It feels like they are doing this on purpose

Relaxed chat with a friend over a great cuppa coffe. Perfect Sunday 🥰

Great coffee and place to park the car as well as drive through good service 😀

My go to coffee shop… amazing place and lovely staff

I bought a latte, and it was spot on as always from Costa! Just what I needed to kick-start my day!

seen better Costa coffee shops but was nice enough.

Our go to place for getting drive thru coffee.

Ordered a Iced Frappe on Sunday 7th August on click and collect. When I went into the store I was told the machine was broken and that they couldn't offer a refund, instead pointing me towards customer service on the app. Filled out the form and it's now been over 4 days without a response. No way of contacting via phone. Still awaiting an update of any kind from the Costa team and am very disappointed by the lack of service from their side. Ill stick with Starbucks going forward. EDIT: Shortly after posting this customer service got in touch via twitter to confirm a refund had been issued and a free drink added to my app. Bumping up from 1 to 3 stars.

Convenient to go to and provides good food and drinks but staff were very monotonous.

Lovely iced cappuccino on a hot day,staff pleasant.

Once every other day I go with my girls

It's a Costa, relatively chilled compared to other locals.

This is our local Costa, I love the atmosphere there

I love this place, staff are very friendly special one lady she is so professional and every time she are making very warm welcome! That's is so amazing!

I have been served by Giedre ( hope I got the name right). Very taught full and attentive. She preemted all of my requests and I have been served extremely quick. Thank you.

We were very happy with our brunch, lots of yummy options. Tea and coffee was very nice & staff were polite.

I love coming here as both a drive through and a sit down chill. The staff are polite and the site is clean.

Great coffee and friendly staff

Good place for a break during my working day!

Place was clean and tidy but lack of choice of vegan food.

Fairly often use this drive thru, never have to wait long to be served and always a friendly service.

Such a private calm never busy lovely coffee place. Can come with your laptop and do all your work. The ladies at the till are very nice. Food and coffees always the best. The location is perfect for a melow discreet outing for you and your partner.

Gives Dagenham east a new edge. Only criticism is that it's hidden behind the pub.

Lots of room nice staff, very relaxing

Staff friendly, approachable and polite

Ferrygood my fever costa coffee tknks

Love costa. This place is the best

Super good service and nice staff

My fiancé went to order us a drink because it was really hot. The door was locked and drive thru was open. We didn’t have a car, it wasn’t busy at all like zero cars there. He asked if he could order drinks and instead he was refused and the lady working started shouting at him saying he can’t order because he was apparently standing on the drive thru when really he was out of the way of cars incoming. Really unprofessional and just a mean person overall. She shouldn’t be working there and she shouldn’t be serving people. Didn’t get her name but it was some rude blonde lady.