Costa Coffee in Cambridge

Was greeted with a smile, very friendly service from the lady serving this morning and a very beautiful coffee

Poor service. Not sure if staff were having a bad day but didn’t clean table when I pointed out it wasn’t clean.

Yummy blueberry muffins and great Coffee

You need a code from your receipt to use the toilet facilities

Usual Costa with good products and friendly service. Only downside is the outdoor seating overlooking a rather unispiring crossroad. Also not dog friendly like all Costa's in UK , I think it's time for Costa to change this policy. Staff is very helpful and WiFi is decent.

ordered a frappe with no coffee recieved one with coffee infact I think it had extra coffee as it was so strong! and as it was for my child it went in the bin.

Nice quiet spot ...better coffee

Nice location, good service ,clean and well kept.

Typical costa, but staff are always good with my disabled mum!

Just been informed that one of your staff members by the name of TAYLOR RENYOLDS has previously been convicted of sexual assault on a boy under 13. I will not be visiting and will not be using Costa chains anymore if you condone this behaviour. Absolutely unacceptable from a huge chain store and you need to be taking more precautions to safeguard your employees and customers.

A very chilled out Costa. For one guy running the shop on a Saturday, he does a great job. Friendly and happy to help.

Thank you ladies for my lovely coffee.

Very friendly staff. It's close to the train station!

I got medium Coffee Latte with coconut milk and paid £4.20. Café was crowded , but lovely staff managed the queue very well!

Great coffee. shame the loo was out of action

Friendly staff, great coffee and great service.

Excellent staff and service. Best flat white from a Costa ever. Thanks

Served quickly,food good,staff Friendly.

I am literally only writing this review to raise awareness as to what I’ve seen today - I’m assuming this was the manager/team leader and another coworker, but they were both ganging up on the male worker and complained that he did not clean the steamer. He even expressed how he feels about the work environment to his colleagues and said that if things do not change he will leave, all the team leader/manager had to say was that he “needs to mature and take criticism because he is an adult”. That’s disregarding, dismissing and belittling the employee/co-worker’s feelings. I work in hospitality too, he was serving customers and only forgot to clean one thing and could do it later? If it dried use a bit of D10 on a cloth to wipe it lol. They were nit-picking everything he did and every-time I’ve come in he has always served me with a smile and was quick. Manager/team leader went “scuse me” while I was waiting to pay just so she could pick up a chocolate bar 💀. She then didn’t move out the way when I had to move to the side to wait for my order and just stood there. Had to squeeze past. When the conversation ended the two girls initiated it again by loudly talking about the male co-worker, causing him to react again. I felt so bad for him, and the fact the two female workers who were attempting to tell him how to work in hospitality totally foiled the atmosphere by shouting loudly about his work rather than speaking to him privately is not only humiliating to him ESPECIALLY infront of other customers, but ruins the atmosphere of how customer service should be. Rule #1 in hospitality mate you should never air your dirty laundry in public. It’s unprofessional and rude. Food and drinks have always been good, just felt I needed to say something here. I felt like I witnessed a bullying session.

Good Costa , normally friendly staff occasionally have a sausage baguette Which is nice , sometimes sit in which is ok

Very near to Cambridge station few yards away from AZ office. I sometimes have my meetings with the clients here. The staff is accommodative and serves good coffee..

Unfortunately 2 items were wrong, not grateful when waiting for lunch!

What an excellent warm, friendly young lady running this Costa all by herself on Saturday pm. It is very clean and tidy. (Unlike one we visited in Cambridge centre last week with maybe 5 staff standing around and mess everywhere). What a contrast!! Thank you for making this a much better experience.

the girl treats customers horribly, looks arrogant and corrects unnecessary details. I came with friends who do not speak English, from the moment she noticed this, she began to treat us arrogantly. I asked for a caramel frappuccino, she corrected that it was salty caramel. I asked for frappuccino popcorn, she said it was frappe popcorn. Also, they didn’t put sugar cubes on whipped cream in caramel frappe. There was little caramel, and the lid was not closed, all the cream flowed on me. Frappe popcorn was also made terrible. The lid is not closed, everything flows out, not much syrup, again, no topping on the cream. We also ordered iced tea, it was without ice and unsweetened. Terrible service, I will not take anyone to this Costa again. I spent £12.50 to completely be disappointed

Very clean and the staff were friendly and chatty. It's a nice place to chill and enjoy a lovely coffee.

Staff member was having a bad day . Forgot some of the order and then seemed unimpressed that we said it wasn't an issue ..

Closed at 8:10 am on 18th June 2023. Don't cheat public with these timings online.

Was okay, but staff not that friendly. Atmosphere was not warm.

Their coffee machine was broken and they told me the order was cancelled but then they send it 3 hours later and give me hassle chasing a refund.

It's a handy location for local visits, and just 8 minutes walk from the station

Friendly staff. Tables could be wiped more often as more inviting for customers.

Came on a Monday just after opening, quite quiet and a lovely spot to chill out for a little while. Great service and drinks and decent food- although very expensive. Get a spot by the windows and you’ll definitely witness some car vs cyclist drama during rush hour

A VERY NICE AND QUAINT LITTLE STOP IF YOU'RE CRUISING AROUND TOWN AND NEED SOME QUIET TIME. I ENJOY SILENCE AND EXPLOSIONS BUT NOT INCLUSIVELY OR IT WOULD BE REDUNDANT.

Friendly staff make this place chap with beard is very good and will direct you to deals and coffees that are of interest without being overpushy. Need more food though every time been in little to nothing to snack on

One of the male workers, was extremely rude and refused us seating, also tried to threaten after not wanting to buy anymore.

Good little Costa. Very nice staff. I which Costa did a gluten free pannini like Starbucks. I know they do GF sandwiches from M&S but would nice to be able to have a toastie

Very good. The only problem is that it closes very early at 4pm so you can't hang out after work

Rather bland interior. Non I spring to be honest. And guys, please for the sake of the normal conversationalist amoung us, turn of the free wifi

I had really bad experience with this one. Not to sound racist or something but I am asian myself would not recommend this branch to anyone. I have never been to Costa before and the first time I visited the asian men on the till started talking in their language (it's Hindi if I'm not wrong) and were laughing. There's nothing wrong with talking in their own language but when the customer is on the other side of the till you can't just laugh and talk in a language that others don't understand. It's totally disrespectful.

Only one person was serving us, it’s a bit too less if there are 10 people queuing.

Amazing Amiella, great drink & great customer services. Very welcoming hard working team, Kwok Store manager of Costa coffee very friendly along with their team. Enjoyed our Ice cold frappe’s thank you so much. Store very clean & I definitely recommend & plenty sit inside & outside to relax.

Clean, tidy and friendly staff. Ideal location, close to car park. Can be very noisy sometimes, but great for remote working otherwise (good internet connection)

I'll give it 4 stars just because I was disappointed by the almond croissant. If you can't do almond flavor croissants, at least give croissants some justice.

See someone with a brown hoodie, then I hide myself. Maybe it’s you, maybe it’s not.

I don't DO chain coffee shops but Costa is still the best of the lot.

Arrived at 4:45pm roughly on a Monday where the sign on the door says 17:30 is the time they close was asked to leave at 17:00 despite still having our beverages. And other customers being in the building

Absolutely lovely tasting coffee along with a truly fabulous cake to fuel me on the homeward bound stretch after a long journey on a bicycle. Wonderful day to be sat outside in the sunshine enjoying it Lovely customer feedback from friendly staff as well

The coffee is good, staff are friendly, location is perfect

going downhill since pandemic. they hired new staff (some teenage girls) who couldnt be less interested in making coffee. Have ordered a latte, half of the double espresso shot went to drain cuz she used wrong (small) cup to catch it as it poured from machine. She saw it but couldn't bother to make another one. As a result, MY LATTE TASKED LIKE DILUTED WATERED DOWN MILK. horrible. You better go to NERO, where they still have staff who cares and knows how to make coffee. Hopefully these so called baristas will be replaced by machines soon

Visited this Costa on a Monday at 1430 for something to eat and a coffee....there was only one item of food left on the fridge shelf and it contained meat so was not even an option for me. Can't they even be bothered to stack the shelves? Costa won't make any money if they continue to operate in this manner. Walked down to the Pret by the station which had plenty of options. Also noticed the Cafe Nero next door had loads of options available. Poor stocktaking and management at this Costa.

Really friendly staff and recently refurbished. Worth the walk out of town.

Typical Costa with their usual staples. Decent service although the staffing numbers seemed inadequate for the number of customers accessing their outlet. Credit cards accepted.

Coffee at the right temperature. Very nice cake

Comfortable Costa with good seating and standard food and drink options.

Very nice coffee and food and good range of cold drinks The staff and customers are friendly as well Lots of good vibes here :)

The waiting time was long because there was only one person behind the counter. She was lovely and efficient, so the service was excellent otherwise.

Upon entering the establishment I sanitised my hands and took a seat while the people I was with went to buy something, I was then rudely approached by a member of staff which demanded my personal information not satisfied with the answer she demanded to see proof, I was then forced to do the stupid track and trace and had to show her my phone. Unacceptable! Expected better from a well established business. Disgraceful!!

Horrible experience today. The waitress (the female one with very heavy makeup) was playing with a dog of another customer the whole time I was waiting. She talked with a condescending attitude to me and clearly had double standard treating customers of minority races. I can't believe someone would openly and blatantly treat customers with discrimination in 2020. I have been a loyal customer to Costa and I have never been treated this way before. Really shocked and disappointed!

Good location, good staff, the peach tea is high quality

I’ve been here many times, & they have interesting drinks like the ruby hot chocolate, but the service is quite bad. Even if you repeat many times, they often mistakes. What’s worse, they argue with customers. I’ve seen dirty tables with spilt coffee left dirty for more than 1 hour, until closing time. Then, they spread the spilt coffee over the table (and floor) with a cloth, and kept cleaning the rest of the tables with the same cloth. Approximately 40 minutes before closing they turn the air conditioning to the max, I presume so customers stop feeling cozy and leave. It was ridiculously cold inside today. When I left, I felt the air outside, 7 degrees, was more or less the same temperature as the air blowing from the air conditioning inside. Instead of using the aircon, they should at least open the door to be a bit more green... Today I also ordered a ruby hot chocolate (I went there for that), I pointed out at the price when asked for size (“the £3.65 one”, which can only be ruby hot chocolate medium), and I got a regular hot chocolate instead. When I said “I don’t mind this, to not waste it, but didn’t I order a ruby hot chocolate?”, the reply was “no, you ordered hot chocolate”. Not coming back to this Costa.

One of the best coffee places and menu here but being honest Costa is my 2nd preference

It is Costa. It is popular, it does vista stuff but some that is fine.

Coffee and service good but not the cosiest of Costas and looks a bit tired.

Amazing staff, very welcoming and always smiling. Service is quick and coffee is always great quality, whether you're in a rush or have time to sit and stay for a while

During my business visit I used this place as my office. You can have all COSTA coffees here along with cakes and sandwiches. It is very near to Cambridge University Press and Cambridge Assessment offices. So, if you are visiting one of these offices then this can be a meeting place.

Serves lots of different coffee and staff were good.

Bad customer service. The fat mmanager was really rude.

A nice quiet scoop at the time. Quick service and clean.

Not only 2 stars because of the shop itself. Just because it was busy for the hour or so I was in there! But I counted 7 tables with sixth form students on who were just doing school work or chatting with laptops out (which is fine, I was also sending some emails etc whilst in there), but none of the "kids" actually bought anything!!!!! Not a small coffee or a crumb of food. It was like sitting in a sixth form common room. Meanwhile actual paying customers were coming in and seeing no tables free and walking out again. Staff were great but they really really need to be kicking out school pupils who are just using it as a common room. Fine if your buying something. If your not then please clear off, it is a business after all. Come on Costa, people wanted to spend money with you. If I go in again, I will time it to be either a school holiday or weekend.

Love Costa coffee, good staff here

Love this place. Great customer service and food.

They are all terrible. But each should be called out.

Only one person serving. Glass terribly dirty!

Cosy place, with friendly staff and good coffee

It's becoming increasingly hard to get chocolate sprinkles, a glass of tap water, or napkins. With napkins, they no longer have them out for customers but they don't tell you that. Getting a glass of tap water with your coffee is near impossible. Nowadays, when I ask for it the person acknowledges it but then just goes onto serving the next person once I've paid. The prices here are the same as the likes of Starbucks and Caffe Nero, so why can't the service be the same too?

Nice staff, I have a coffee here most mornings before going into work.

Depende del día hay buen café o no. Hoy no ha estado mal la cosa, aunque es caro relación calidad-precio.

Busy Costa just off the outer ring road. Useful for a light bite at lunch time.

Very BAD experience just 5 minutes ago, I was rejected to refill my tea pot with hot water, and the barista, with very bad attitude and indifferent expression. Now I am trying to report to some staff in Costa. I modified my comments to one star on 13:20, 24th, March, 2019. A common Costa Cafe, WiFi is not good here. It’s very busy at lunch time every working day .

Absolutely awful customer service, I will never be returning again. A friend and I went here for a coffee and catch up, after having our drinks we then sat together for a total of 15minutes before being asked to leave if we wasn’t intending to buy any more, considering that the shop wasn’t even near full or even close to its closing times. The women was incredibly rude and I am appalled by the service.

Very reasonable Costa, been coming here for years. You can taste the difference between cups made by different barristas, but they are usually all good. This place can get very busy in the mornings and lunchtimes, with commuters and students.

It's a Costa but now they offer lactofree for coffees which is amazing! Shame they don't do toast though.

Great service with a smile. Happy new year!

Service was ok. Nothing outstanding.

Very quiet Costa in late afternoon

A good little Costa coffee. It's as you would expect from a chain shop, nothing amazing, nothing awful. A got place to stop. Only point to mention is the WiFi can be a bit patchy there and was actually pretty slow in comparison to other coffee shops.

Store is clean and the staff is nice enough, but they consistently get my order wrong. Of the six times I've ordered a large vanilla latte I've gotten three with no vanilla and one with hazelnut.

Full of pretentious idiots that like the experience of being seen by Joe public whilst drinking their skinny latte and writing up Britains next hard hitting novel on their laptops. Beverage was good, but I wish these shops would shake off this watch me drink expensive coffee vibe...

Queue 8 people long while one of the 2 Batista's filled up the sandwich shelf (nobody was waiting for sandwiches at 9 a.m.). Never be tempted by Costa!

Low quality espresso tasted burned and not friendly service!

This is a very friendly coffee house with courteous staff and great seating inside and out. Outside the comings and goings of Cambridge life pass by through a busy crossroads. The coffee is good and there are tasty treats cakewise if that appeals.

Low hygiene, Costa's classical low quality sugar-cofee

Simple filter coffee but makes up with the desserts

Majorly over priced food and drinks

So hit and miss here, how long it takes to be served and the quality of the coffee totally depends on which staff are working. (with very slow and poor quality or speedy and good)

It's Costa, not really much more I can say, same old same old. I'm not a coffee lover so not a huge fan...

Food is fine. Could be more relaxing without the thumpy music,

Not a happy chappy really, no croissants on a sunday morning. The staff were not very friendly but i guess thats okay for a sunday. -Scott

Whilst the staff were friendly, service was very slow and disorganised - 10 to 15 minutes for three staff to serve just two people. Behind the counter the workspace is untidy and chaotic which I guess reflects the service. Not what I had expected from Costa.

Costa always a great cup of coffee