Costa Coffee in Liverpool

Great hot chocolate and service

Usually great but a new person on the till was very slow and also said it was too late to scan my costa card so I’ve lost out on a point! Was eating in but given a takeaway cup & toastie in that rubbish takeaway packaging.

We went in for a coffee and we left feeling warm, happy and lifted by the amazing staff. They are not just serving coffee, they are serving happiness ❤️. We were in Alder Hey with our 22 month old daughter after emergency brain surgery. 2 days after surgery, we went for our first walk out of the ward with our daughter in the pram and went to costa. Just to get away from the ward and get a bit of normality for 30 minutes. The lady and gentleman who served us were fantastic, the gentleman was making our daughter smile and treated her to a mini baby hot chocolate for her to try. She has a food allergy and they took so much care to make sure that her dietary needs were taken care of too. This was our babies’ first ever hot chocolate that and it is safe to say that the smile that it brought to her face when she tried it, really helped make the difference to what was one of the most stressful periods of our lives. We went to costa for a coffee and we left feeling happy and lifted by the amazing spirit and generosity of the staff. Costa HQ - if you are seeing this, these staff need recognition. They are not just serving coffee, they are serving happiness ❤️ and you are lucky to have them representing your brand. Having staff that are passionate about their work and about the feelings of their customers is rare these days. Date of visit - Sat 9th Dec 2023 at 12:45.