Costa Coffee in Liverpool

Manager is absolutely rude. She likes to jump to conclusions and act without thinking which is so unproffessional in a job manner of a manager. I think youse should hire a better manager and sort this girls head out because her service is vile

packaged well and hot as expected x

Chai Latte ☕is just amazing. Great friendly and helpful staff. One of my favourite places to chill out,

Food was hot unlike most food orders

First time ordered Costa, the hot chocolate hazelnut was awful ,like warm, flat watery.poured it down sink ..never again, the pigs in blanket toasty looked nothing like photo ,it was a small flattened version,

Got sausages asked for bacon other wise great delivery 👌

Takeaway only more than half an hour before closing time very poor u don't deserve the trade retail is all about service your loss I'll go else were in future

Nothing what I ordered was in the bag didn’t even like a single thing rediculouse

Wrong food item delivered so Just Eat had to issue a refund, the coffee was ok, asked for sugars and wasn’t given anything to stir it with. Not up to scratch for what I’d expect from Costa Coffee.

One coffee size was wrong we ordered 2 large one medium and received 2 medium one large.

Costa is generally not too bad, but the Belle Vale store is atrocious. The staff are possibly the worst in any Costa, constanly get orders wrong and terrible customer service. The store constantly runs out of menu items. There are major issues with the cleanliness, especially during busy times. There are only 2 staff members, and one seems to just do Online/Phone orders. Avoid. Update on 18/7/23 Much improved! New staff who are a million times better, and it shows! Still gets busy, but the quality and service is pretty good now.

Delicious as always great service and delivery

This Costa is placed in the middle of the shopping centre. Greate for taking a breake, nice to relax and you can come here with your kids. It's a big space. Prices are like in every other Costa. Staff is lovely and caring hover, it's a different person almost every time we go there.

Opening times on google for the Gateacre branch says it closes at 6pm, attempted to visit at 5.30pm to be told they close at 5.30, please update your opening hours to save people a wasted journey.

Finally I’ve been trying to speak to someone about this order I was missing the two desserts, One Raspberry Trifle loaf cake and the crispy festive wreath.I’m so annoyed didn’t enjoy the rest of the meal too busy trying to find someone I could complain to. Not a happy customer

Good driver , left on my step as I asked so drama free

on time and everything right :)

3 cakes missing and hot chocolate no flake asked for and it's just warm milk

Food was hot. Drinks refreshing in this heat, driver delivered to back door instead of front

Staff were kind enough to call me when a item was unavailable and offer replacement items. Food was hot, the ice frappes were refreshing

Lovely coffee, nice relaxed atmosphere,

Food arrived nice and hot. Lemonades we’re really refreshing

Great little Costa, but be careful as the car park outside has a maximum stay of 1.5 hours which I didn't realise until leaving and I'm waiting for my parking fine to arrive :(

Hard working staff the company information needs to employ more as they work non stop

Great food qnd coffee and such a relaxing atmosphere

Sitting outside with friends enjoying the drinks. Lovely friendly staff I had 3 different drinks to get they were done very quickly and offered a tray to carry the drinks on

Unfriendly staff always slow and always getting orders wrong, if you order a Large coffee they give you a Medium coffee back.

3 assistants talking to 1 customer. Had to ask them to serve us. Tables left uncleaned in 30 minutes we were there. Over £7 for 2 drinks. Certainly not the best. Coster not my cup of tea or should I say coffee!

Nice place excellent friendly staff.

Missed cookies of first order then croissants of the second not impresse now av not received my order cctv 15th Feb 2022

Was in 11 February for a coffee. Big que, nobody ask u , long time to wait.

Great place to fuel ⛽ oneself up with most beautiful coffee ☕. Amazing staff...( I would mention very friendly)

Friendly staff and good coffee!

I had walked 20 minutes with baby in pram for coffee and toastie to be told sorry “cash only” - not very helpful - had to rely on kindness of strangers - thank you to that young man

Friendly staff but sometimes limited stock

Popped in for a quick takeaway and to use the toilets. Has seats and tables inside and outside if you are walking the dog or just like the fresh air. Handy medium sized Costa near to an Aldi .vets and chemist. Petrol station nearby as well.

Clean and comfortable environment

Great efficient customer service

LOVELY as usual coffee hot food hot x service excellent tables cleared x cleaned as soon as you stand up from your seat. Floor swept. Lovely staff pleasant x always time to ask how you are x carry tray for you over to your table.

I go here with family and its lovely

Quick service but not the tidiest. Completely understandable due to the amount of disposable cups they have to stick due to COVID

My favourite coffee shop, staff are brilliant and shop very clean.

Friendly staff, clean, very good coffee. I will be back soon as possible

It's Costa Coffee, what else can I say?

Friendly staff and safe secure covid surroundings with social distancing in place

Waitress ordered that I take my hood down before she would serve me. Regardless to security "concerns" it made no difference that my face was half covered by a mask. The only reason I had my hood up was due to it raining outside and did not want to get £320 wireless headphones wet. Will not be visiting again anytime soon. Shame as I like Costa but Cafe Nero shall get my custom from now on.

My name is James caveney not cavery please fix this and my loyalty points.

Clean , a slight gripe could do with staff being more proactive, in asking people coming into shop to put masks on.

I love Costa coffee and am always in praise of them but when I visited last Saturday not impressed. Only two staff to serve a massive queue. I actually waited approx 20 mins. Also when gave points card in was told machine wasn't working in a very offhand manner. Good job takeaway coffee made up for the wait

Very excited to be back. We are finally open ☕ Come a long and join us. ☕☕☕

Normally really really great but staff bickering about failures in timetabling and breaks are unacceptable!

Pleasant, quiet cafe for relaxing.Obliging staff and good coffee.

I have not been there before but I will go back soon, the quality of the coffee and snacks are very good, the staff are very helpful and always smiling, 5 stars for this Costa ⭐⭐⭐⭐⭐

Very difficult to get a hot cup of coffee

i visited today along with my Shih Tzu, I did not know if he would be allowed in as with a lot of places do not allow dogs. The staff were fantastic they took my order and offered us a seat outside in the sunshine, upon payment the staff told me they would being my drink and food out to me and when it arrived they had kindly brought a bowl of water out for the dog which was a lovely gesture. Thank you too the two very kind girls who were on shift you made my visit so good x

What a welcoming and friendly cafe

Wouldn't recommend this branch at all. Staff are so rude and couldn't be less helpful. Don't really warrant the one star, but can't get less.

Nice place for food and drinks staff helpful and friendly

Decent coffee (as you'd expect!), food fine but pricey, staff and surroundings pleasant. Also has the only bog in the Gateacre Local Centre!

Normal Costa experience here too.

Like most other Costa's to be honest, lovely coffee in relaxing surroundings.

Nice coffee nice staff good atmosphere.

Good ideally situated when out shopping

I HAVE NOT VISITED. Too expensive for a pensioner.

To expensive .....get down to weatherspoons for coffe

My husband and I enjoy coming here to Gateacre Costa the Manager and Staff are always friendly and obliging.

Nice black forest hot chocolate. Still rather overpriced.

Enjoyed coffee, nice position for shop.

Top place a bit pricee for a pensioner

I go here a lot for meetings and to meet friends and the staff are always really friendly and offer a great service. Love the coolers and goats cheese and chutney panini. The entrance is by the zebra crossing on Gateacre Park Drive and the car park has plenty of spaces with free parking and just next to the Aldi.

Lovely Latte, always have a toasted tea cake. Nice Clean cafe. Always well looked after.

Small cosy place, great staff and of course costa's great coffee.

Great coffee and good atmosphere. Lovely interactive staff.

Excellent coffee great place to relax

carnt beat a costa in the morning

Coffee is nice and some of the staff are lovely buy regularly find myself tiding up after other people. Don't think i've been where I haven't had to move someone else's plates and cups off my table. Can't fault to the food and drinks though.

I recently went to Costa to meet a friend for a catch-up, I found all the staff to be nice especially Chloe, she was very helpful and attentive, looking forward to my next catch-up there.

A lovely young lady quickly came and cleaned our table for us to sit down, very friendly, I think she said her name was Chloe.

Great service very friendly. Chloe especially friendly and great with the children. Thanks x

Great service especially Ro, Magda and Kieron. One of the best Costa's. Very friendly

I go into this costa everyday and there is a assistant manager called Magda she is a very hard worker, she is always cleaning and very friendly, also there is a lad called Kieran who makes the best coffees ,,,,,,,

Regular visitors..make excellent coffee and the staff are very pleasant

There was four staff members on doing nothing at all while I saw at least seven tables that needed clearing and cleaning, there was food all over the floor as well. Pretty much everything is half tidy. For example there were two full trays on a table and the staff member took only one, while he half cleared a table of crumbs with his hand. The toilets were vile and flies were all over the cakes. Generally a poor staff service. Also, there was a badly cracked picture that only had sellotape stopping it falling and causing injury right above the sugar and straw area. There is only one redeeming point there's a young man with dark hair who works there normally and in past experience is a great worker and always gets the drinks right, how they are supposed to be.

We turned up for a drink just then at 6:45pm an it was closed so we're fuminnnn it wasn't supposed to shut til 7pm arrrr