Costa Coffee in Cheshire East

The service at Costa next in handforth dean ] is excellent! The staff is polite and attentive, Also huge respect and thanks to Becky for the great job she’s done today. Becky managed to served so many customers today in calm and respectful way without any help

Very slow on service due to the speed of coffee machines. Staff friendly and chatty amongst themselves. Clean and spacious

What a lovely experience. Louis served us and was so kind. We'd had an animal die in the night and went here to treat my daughter who was upset. Just the nicest team esp Louis hope his manager sees this.

I think this is quite a new Costa. Located next to Pets at Home not to be confused with the one that is inside Next. The staff were friendly and helpful

Always very friendly staff, excellent customer service, very comfortable & clean environment, and tasty food & drinks.

Costa Coffee- the best!! Especially with a slice of chocolate tiffin cake.

Staff here are fantastic. I went in for a brew yesterday and found my card wouldn't work and didn't have cash on me. The lady said not to worry have the brew on me and enjoy....don't get that much in this country these day so thanks to the staff at Costa Handforth Dean for being so kind.....

Lovely place excellent service.

We were refused £20 Scottish note

Visited the new Costa for the first time and staff were so friendly! Lovely new branch highly recommend for families with children, vast amount of space for seating, pushchairs etc.

We ONLY use Costa and this branch excels. Caitlin is a super ambassador for the company - ably assisted by...? ( sorry, don't know name).

Customer in front ordered a caramel hot chocolate, I watched the barista make it and no caramel syrup was put into it. I then ordered maple hazel hot chocolate and it absolutely did not have any maple hazel in it

Served by Ella who was lovely and gave me a good drink recommendation:)

Not a big believer in leaving poor reviews but this place (the newer one next to Next) is poor. Staff incompetent at taking orders, getting the orders right and then rude when you question them. It's all very well opening shop after shop Costa but you need to get a grip on ensuring they can get the basics right and then the staff don't get all Kevin & Perry when you point out they've got it all wrong AGAIN. 3rd time now so never again.

Sophie was absolutely amazing so professional and helpful, such a valuable member of the Costa team

Popped in today for a take away oat flat white and your servers were doing a fantastic job. The store was extremely busy and they were clearly understaffed but managed to maintain excellent service with cheery disposition.

Great place to meet friends for coffee

Just stopped in for quick snack. Thoroughly enjoyed it.

Just terrible service. You get treated like a nuisance by most team members. Always a queue with no speed or awareness of how long people are made to wait. Never open second till or machine.

Lovely coffee just what was needed onacold day and some nibbles,

The food was limited, the staff were excellent, the drinks were good, we used our own cups, so we got a discount. The cafe was very busy when we visited, had to wait a few minutes for a seat, but it was lunchtime.

Staff are always helpful and polite. It was busy and some tables were not cleared. People struggled to find a table that had been cleared and more importantly cleaned.

The food was of low quality compared to recent visits. The Washroom was filthy and there was only two. One was locked out of order. The service was bad as very understaffed I waited an entire 30 minutes in a queu to be served then a further 15 mins waiting on food. Worst experience ever. More staff desperately required. I always go in Costa cafes but I won't frequent this one in a hurry.

It was closed due to maintenance

Lovely staff, big queue, cafe v busy, eating area too congested, needs more space around tables.

Lovely place to eat great staff too

Still very limited provision for gluten free. Nothing savoury other than crisps. The mince pies are delicious and were welcome even though very early. Basically I can't get a lunch or a meal, just a snack. Comfortable seating.

Think they would sell more if was cheaper. Over £7 for a coffee and hot chocolate regular size.

There was a long queue and few free seats when I attempted to visit, so I went elsewhere and cannot offer comments on the service.

Plenty of people here, within Next store- so handy for a break between shopping . But lets itself down with long queue's and long waits for just a coffee- tables left overflowing with trays, waiting to be cleared and customers having to move them elsewhere AND wipe their own tables down-- UNACCEPTABLE!!! Need to get their act together- the paying customers deserve it!!!

Nice, and it's in a shop, coffee for me , and shopping for the wife, win, win 🏆

Top of the range coffee and a good selection of snacks and cakes, recommend

This is by far the nicest Costa I have been to and the staff are always very helpful and pleasant.

Efficient staff. There was a large queue when I went but it was dealt with very quickly and I didn't have to wait either to be served or to get my drink. I've been here a few times and it's always quite busy but never have any problems getting a seat. The customer area always seems clean and the staff are quick to clear any tables that people have left. It's a nice place to either relax with your coffee or take your computer and do a little work. Would recommend

Nice place if you wanted a quick snack or coffee

Just have to say how helpful and friendly staff are especially dealing with allergen questions 😀

Always great snacks and healthy bars etc, lovely coffee

Great coffee, very friendly young staff. A very pleasant experience all round.

Free parking, very friendly and welcoming staff relaxed atmosphere

Exactly what you would expect, excellent coffee, great snacks and cakes. Pleasant atmosphere.

Always a pleasure to visit we go regularly nice relaxing coffee house cheers

Not big on hygiene here tables and floor very dirty

Always good coffee. Pleasant, efficient staff. Relaxing, bright, chilled out area of Next Handforth Dean.

Great coffee and good customer service, but can get very busy; although there plenty of counter staff willing to help!

I love the Costa at Next the staff are so lovely and the atmosphere is always great its perfect after a mooch around Next

As all Costa Coffee places it's not fair that people have to pay extra to eat inside,they should welcome people to visit not charge extra.

Absolutely love Costa in Next at Handford

Bright cheerful costa lovely staff.

Nice food and good seating arrangement

Great service, even with a bit of a queue on a busy Saturday afternoon. APR2022

Usual Costa standards. Lovely coffee and great easter cake too. Staff were friendly and worked hard as it was very busy. Tables were cleared quickly

Bright and clean café inside a Next store. Friendly staff and nice atmosphere.

Good place, very pleasant staff, good range of snacks, and cakes etc

Love going to next at handforth. Love having a coffee in costa at next . They now do gluten free sandwiches

Disgraceful service yesterday.popped in for take away coffee and had a duvet cover I intended to buy in the basket.fair enough there is a sign saying no goods to be brought in but this rude disrespectful girl shouted me out in front of everyone as if she was a prison guard.I have never been spoken to ever so horribly and and was visiting from the west midlands where our C Costa staff are lovely and trained!,She then started talking to the man in front of me about me!! Her colleague then shouted at the man behind me about his children running around he was mortified and understood it was for health and safety but please speak to your customers with respect and be kind...not horribly!.as I approached to make my order I was served by a lovely kind young man,the rude girl who shouted at me then looked at me as she was making coffee to the other rude girl and she then looked at me and started staring! I am a 52 year old manager and have never had such shocking service Your staff must attend mandatory customer service ASAP.i will be taking this matter further.it was shocking.Shame on you

Great little pit stop in between walking around doing abit of shopping in the arndale shopping centre

Staff not bothering to clean or sanitise tables after use, dirty even first thing in the morning. No water available to customers

Flies all over the cakes,the staff did nothing about it,just left for other people to eat,a little bit disappointing.

It has nice seating area, but the staff are rude for some reason, they are just rushing us to order, and this isn't the first time they treat us like that!

Visited this Costa for the 2nd time in this week laziest staff , always running short on basic food items.

Stressed lady serving made me feel like an inconvenience

Visited this Costa at the end of the day Staff were very rude didnt even say Goodbye when we left .

Clean and very comfortable seating area.

Great service and friendly staff.

Busy, but sat down to eat a lovely Pigs in Blankets Mac n Cheese and a Gingerbread Latte.

Nice coffee and surroundings. But very miserable staff not friendly at all.

I did not go in but my partner did

Sunday lunchtime , just wanted a quick coffee, not a particularly long queue, but took ages waiting..

We always go to Costa in Next when we are in Handforth Dean. It is always busy, but yesterday was just awful. I waited in a very long and slow queue for about 15 minutes. The lady who makes the coffee is always there and is very efficient, but if the person taking the money and the orders is slow, then the whole process grinds to a halt. There is a fundamental flaw in the design of the place - not enough coffee machines and no room at the back of the counter for the staff to work efficiently. There were a lot of dirty tables - a lady did come and clean up after quite a long while, but basically, Costa, you need to get your venue sorted out. We said we would not go back and your loss is another coffee place's gain.

Fine if you're in Next shopping and it makes a change from the M&S Cafe

Amazing service from staff this afternoon following an accident with a full tray and another customer. Everything was replaced and the mess cleaned thoroughly within minutes. Thank you so much it was very appreciated!

Great location Great coffee Friendly staff

Always enjoy Costa, I must have a coffee if I am near one of the outlets. I think I am addicted!!

It's a Costa. Not much more to say really. It's one of the busier ones I visit but, the service is always nice.

Very nice coffee shop. Good service, relaxing table.

Stood waiting to be served. 3 staff behind counter not looking For customers

Probably the best Costa in the area. Very efficient and a pleasant sitting area.

coffee good but disappointed that they'd run out of the Millionaire Shortbread.

Comfortable. Good selection of food. Great coffee. Big. Alot of windows and light.

This is a standard Costa in a modern next. Can get busy at peak times and could do with some more seating. However it has a good atmosphere and great parking being inside a next.

Spend a few hours with ma daughter while waiting for da car valeting Nice coffee

Great little hub and lacto free milk

Great staff - but please note it closes at 7.30pm not 8.30pm. Looks like head office haven’t managed to update the website :(

Clean, staff very curtius, beverage very good.

Expensive and not great but I m a tea drinker

Its a coffee shop as it goes its good

Just love Costa especially when it's in a clothes shop. Its heaven

Lovely staff, good to get a coffee while shopping.

Lovely as always. Love a good costa x

Great place great coffee great clothes what's not to like 👍🏻😁

Lovely coffee shop, huge windows provide lots of light and nice views.

Like all the other Costa Coffee stores, the quality shines through.

Always a good coffee served with a smile

Nice, bright, clean environment with panoramic windows. Panini's tasty too.

Was nice but such long queues n nowhere 2sit...very busy..mayb bcs of xmas shopping!

Good toasties and friendly staff

Costa's hot chocolate is The Best

Nice store. Bonus having Costa Coffee upstairs. Lovely having somewhere to chill and take a break from the hussle and bussle. Large restaurant area. Good choice of coffee and food.

Well worth a visit. Great coffee.

Great Service, Selection of Drinks and more , lovely View out to the Sky .. a nice place to stop during shopping .. mix and plenty of seating for all .. thumbs up 👍☕