Costa Coffee in Walsall

So so long to be served, tables are not cleaned. 3 people to do what?

1 customer in front of me. They forgot my order. (One americano with cold milk) and they got that wrong!

I had the absolute pleasure of being served by Lesley the assistant manager at Costa Reedswood Walsall, and I can confidently say her customer service is exceptional! From the moment she served me Leslie made me feel like more than just another customer. She took the time to listen to my preferences, engage in friendly conversation, and made me feel truly valued. It's clear that Leslie is passionate about her work, and her genuine care for each person that walks through the door shines through. She has a rare ability to make you feel like you're the most important person in the room, and that's a quality that’s hard to come by. Her warm, attentive, and personalized service is truly unmatched—she's a real asset to Costa. If you're lucky enough to be served by Leslie, you're in for a delightful experience!

Ordered a delivery. Simple meal. Chicken and Mushroom Toastie and a drink. What arrived was a mess. One barely warm slice of chicken and mushroom. On top, a toasted slice of bread covered with grilled cheese. Again, barely warm. How could they get such a simple order so wrong. It almost felt intentional. Called Customer Services only to be fobbed if with the no call lines message meaning no apology, no chance to give direct feedback unless you (the customer) are willing to go the extra mile digging out their social media profiles or online feedback platform. Terribly disappointed with the service from what used to be a decent brand. Thankfully, the drink was ok taste-wise, but given the way the toastie had been thrown together, I'm not so confident that the drink would have been handled with much more care or attention. Poor poor experience.

Really disappointed. Feel cheated. Came in for the breakfast deal. £6.49 for coffee and breakfast bap x 2. Then asked for 2 cakes which were on offer in the app as 2 for £4. Got charged £20.68! Apparently using an app offer cancels the breakfast deal!!! Overcharged £3.70. If had bought separately then I would have got both deals. Crazy system. Assistant could have pointed this out and it would have been good customer service.

Two lovely staff members Summer and Alicia went above and beyond to make sure my drink was correct. Loverly customer service and drink was very nice too. Thank you.

Service is decidedly slow at this store. Not a welcoming environment at all which is a shame for a Costa.

Felt invisible. Got to the front of a 3 person queue, not acknowledged by any of the 3 staff behind the counter. Just eat came in behind us and was in and out. After 5 minutes of being ignored we walked out.

Nice place to catch up with friends ❤️❤️❤️

Best costa around. Some of the kindest and friendliest staff 😊 manger was excellent. Great franchise of the company

Costa Advertising versus reality

Amazing experience, staff were amazing

Drinks wrong, slow service, won't use again

Normal Costa. Nice as usual. Good service.

I only had coffee and it was great as always.

Lovely cafe, the toasties are delicious, and I highly recommend trying the cappuccino, white hot chocolate, and the new warm milkshakes if you haven't already as they are all lovely.

Friendly staff Nice seating area inside with comfy chairs Free parking

Used the drive through and lady was lovely

Great little place. Usual Costa standards. The Staff at this one are lovely

Love going to this place always welcomed by the staff with a smile and always very helpful

Went in at 09.00 on a Saturday morning was not busy however staff were very welcoming. The toilet was clean 👌🏻. Staff were friendly, and Coffee was amazing, along with a flap jack

One of the nicest costas in the area

We have visited costa at Reedswood Walsall since opening and want to say how amazing Amy one of the managers is. Always a smile on her face, remembers you and just absolutely fantastic customer service. The best coffee and staff! Thank you for making our visits so brilliant.

First visit. Very impressed. Polite staff. Excellent service. Great atmosphere. Good selection of food & coffee. Popped in after visit to nearby Dunelm store. .

I had to review Costa at Reedswood, whenever I go everyone is so polite and cannot help enough and even when ordering through Just Eat they get it right EVERYTIME!!! Well done everyone and the staff here are an asset to the Company!!!

First time in a Costa cafe very surprised how friendly and good they are

Staff are always so nice and accommodating

Sorry it's not got a very good atmosphere it's cold looking just not comfortable very bland.

Drive through is great for a Costa on the go

My Mother and I often have our catch ups at Costa Coffee and the staff are wonderful and polite. The staff are super busy with one on drive through and one on tills they deserve more support during busier times. But they are wonderful. A real credit.

Lovely staff and nice shop...well stocked and clean

Overpriced as always but a little treat never hurt nobody!😄

Cleanest Costa we ever went too.

Ordered via the Costa app. Chose eat in.. every thing was provided as takeaway and it cost more than if I'd just paid at the till.

Always a lovely coffee for a recharge for more shopping

Cannot fault Costa coffee at all service was excellent staff very friendly and helpful great place for a drink and snack.

Food was not as good as normal no toast and no tea cakes they had ordered them but none turned up. No atmosphere as we were the only ones in there.

Possibly the worst Costa ever, and I visit quite a few. Very unhelpful staff, drinks poorly made, cold - too hot, and they always try and sell syrups???? Staff were rude when I asked to use my free drink. Disappointing visits so won’t be using again

Great experience on my first visit to this recently opened site. The staff were excellent. Very friendly and welcoming. Fast and efficient service, too. Drinks and food were spot on, all piping hot and done exactly to my specific request. Plenty of seating available, and the tables were all clean and ready for guests. It's definitely up there as one of the better Costa sites I've been to, and I shall return.

Parking on site no fee to pay for parking, drive through facility available. located within the reeswood retail park. Staff seem pleasant enough,been on site twice now. Premises are fairly large , they have facilities to rinse your own reusable mug. Wheelchair accessible too.

Went through the drive thru &wasnt too happy as we only received half a cup of hot chocolate! However, we went inside &the workers were happy to remake our drinks and even gave us a free slice of cake for the inconvenience! Thanks Jonathan & Jas you were both so lovely! :)