Costa Coffee in Dudley

my panini was not a panini it was a tomato sandwich. I did not know it would be replaced for s different item. advise thanks

Always friendly and helpful staff, nothing is ever too much trouble for them.

Coffee excellent and served by friendly staff. Cool atmosphere and music

Staff very polite and great drinks but be aware that during college hours it gets very busy.

Visited with my partner for a strawberry frappe and a cake, quick service but now quite expensive and the frappe was quite tasteless. Better places around.

Everything was as ordered and great

I ordered via just eat - I ordered 2 pork sausage baps. They sent 2 sausage rolls. If they had run out they should have made contact with me and asked what I want instead. They also shouldn’t be selling them. Not happy

Very nice calm relaxing atmosphere. Went in for a coffee when bike was being moted at SMC. Got a 10% discount

2 items were missing kids crying now

Order from Costa 2 (Stourbridge) all the time. always good service and on time delivery.

Great thanks everything ordered was delivered and to a hot temperature aswell which is a good thing as I've had deliveries in the past and the hot drinks have nearly been cold

Great to have a barista who actually cleaned the steam wand between uses. Not sure if he was a maestro but it took a lot more care over things than most Costa baristas.

Best coffe shop with some absolutely lovely staff. Always clean and tidy when I pop in when I'm passing the area which is quite often.

Never going back here, ended up with a parking fine?...Thats how to lose customers.

After waiting an hour past it's estimated delivery time, I got a notification saying the order has now arrived. Unfortunately this wasn't the case. Now I have to go through a procedure to get my money back. Thanks for the inconvenience.

Cold hot chocolate is not really a nice thing to drink to be honest definitely when you have black forest gateau flavour inside the hot chocolate so what happens then the 2 things of the hot chocolate and flavouring separate not the best way to drink a costa to be honest

I ordered the vegan festive toastie and it turned up with meat in it! Not impressed

Great thanks would buy from again

Did not come! Said delivered and wasn’t not happy at all

Our go to place for my sons vegan treat and frothy coconut milk

Enjoyed coffee and a cake here, it was nice but they had ran out of sandwiches

I got charged by the restaurant for whipped cream and then my order arrived without any on both drinks. I've never had this issue before.

Great coffee, great staff and great atmosphere. Highly recommend.

There was one missing item but the rest of the order was perfect. Thanks.

Walked in brought coffee. Walked out. No drama, friendly staff, not much to review when getting an Americano to takeaway.

First time visiting. Lovely and spacious, plenty of sandwiches/cakes to choose from. Even more of a bargain if you can grab something with a 50% sticker on, like we did! I love that the coffee was HOT 🔥. Having visited the town centre one a few times and the coffee being luke warm - this one is our new favourite spot 👌

The staff that work in this branch are lovely. Apart from the excellent coffee, they make hot chocolate at the right temperature for a child to drink and actually address them to ask them how they want their drink. It is a generally busy place with a nice atmosphere. It is always clean and tidy. I don't often buy cakes here as I always find Costa cakes a rip-off. They are just far too expensive for what they are. At half the price, they would still make a sizeable profit.

Delivery was amazing only issue I have is I didn't receive the right food order and all I got was a note written on the reciet informing me of the wrong order

Quick take out, the service was so fast and friendly, definitely will be back! Subin & Hope are amazing!

First time visiting this Costa Went to get hot chocolate with cream and unfortunately when I went to drink my hot chocolate the cream smelt and tasted off so I got rid of it

Nice coffee, great cakes, fantastic friendly staff. Atmosphere lacking most people in there were using the place to do work on their computers, so a bit dead inside and not that welcoming at all so I took my order out to the car.

Ordered a cheese and tomato toastie and got some sort of panini

Good coffee, can be a bit noisy the manageress could do with smiling

Helpful staff. Coffee was OK. Various mylks offered.

Amazingly bad coffee.. A new low

I asked for 2 mediium hot hot chocolates with coconut milk due to milk intolerance, they gave me 2 normal hot chocolate with cream on top. I wish they would listen to instructions. I then called up the branch but the phone just rang out.

Clean shop, polite and helpful staff. Just what you expect from a Costa. Got what I wanted with no hassle. Nice one. 👍

Delivery DRIVER was lovely, smiley and polite

I like it here. Not too busy or noisy. Friendly staff. Easy to park.

Ok so it's a Costa and it's the same as all Costas which I personally like. BUT beware the car park is limited to 2hrs then you get a nice ticket from the ANPR system so don't organise a meeting here. Hence my low score

Lovely driver would have tipped him if I had change. My mocha was hot and amazing

Fairly quiet when I went (Weekday lunchtime). The usual good standard of coffee and light meals. Clean and well situated on the Stourbridge ring road.

Just your average Costa, but great coffee

Lovely coffee shop. Meg a friend for lunch and we went over the time limit and hit with a £60 fine even though we had orooc wd had been in there.

Typically lovely coffee and friendly staff.

Great for relaxing with a coffee very pleasant 😊

Great place one of my favourite Costa good food and coffee goes without saying but helpful friendly staff highly recommended

Would definitely order again Service was 100%

Two days running, shocking customer service, rude, uninterested, and my drink was wrong .

OK service could be better and get your drinks right apart from that ok.

Very very rude, made my drink three times and it was still poor. Obviously everyone has to train, but shouldn't be unsupervised

Staff members were very friendly as I was unsure what to get they were nice and gave me as much time as I needed to choose, would recommend to others :)

Nice place good coffee and Tcake

Drinks were lovely as always. Driver that delivered was really polite and friendly.

Happy with my order! Delivery driver very polite and professional. Thankyou!

The delivery driver was so friendly, it's nice to see a happy face ❤

Nice coffee and good service,I like the location

Costa is a good place to go for a.........coffee!

Nice and spacious, toilet was not clean

Nice place and staff but cold brew not as good as starbucks

There was some plastic in the frappe which I nearly drank!

Handy place to meet someone for a quick chat

One of my personal favourite coffee shops. Most of the time the drinks are up to high standards and taste delicious.

Fab service & will and Charlotte were so Happy, chatty made gorgeous coffee. Put us in a great mood. Will & Charlotte were brilliant when my little boy spilt my coffee on himself with a burn kit and ice. And coffee was made really quickly. Made our day. Xxxx Thankyou xxxxx

Another polite delivery driver! Thankyou Costa for employing lovely drivers!

Polite delivery driver with lovely manners! Thankyou! Will definitely order again

Just came out 80% of the tables dirty toilets absolutely disgusting Needs a shake up

Bought 2 medium drinks to take out and when I got home, is this how much you give for medium drinks. Not worth the price

Dirty tables, had to ask for cloth to clean my own table . Over occupied with collage students, felt like a school dinner hall

Full of college kids on computers taking up a 4 seat table to set up office . I was in a group of 4 and asked a girl if we could have her table and she have the 2 person table , to be told no sorry . So had to squeeze onto a little table and eat .

Lovely atmosphere. Clean and tidy. Friendly staff. Great customer service. Food topnotch and coffee ... AMAZING!

Great area but hard to get to without a car as had to go through subway...very busy quick service what more can I say

Really clean, nice choice of milks on offer, oat, soya, Almond and Cow. Also, now selling M&S sandwiches and snacks, lovely sunny day, brollies on offer if you want them. Comfy seating, good customer service.

Great Costa but the parking is terrible

Staff very welcoming makes you feel comfortable Great choice of food and drinks Always worth a visit

Nice, quiet. Can sit and watch the world go by! I visited on a colder day and it being open it can be a bit chilly however the sun was shining through the glass roof and it was lovely. Drink was fantastic but cake was cold and hard, almost as though it was yesterday’s that had been stored in the fridge and pulled out again in the morning. But recommend!

Never put me a straw in for the frostino wake up

Girl covered in tats that w4nks of taps for a living had attitude

Decided to give this Costa Coffee a try in Stourbridge as i was takeing my Grandaughter to Boing round the Corner and my Eldest Son lives in stourbridge really nice in there willgo again. x

Poor staff are froze to death! I'm glad I had a take out

Rude staff, don’t have any customer service skills. Too busy out the back to assist customers or listen. Then look at you, roll their eyes and huff and puff when they get the order wrong and blame you! The morning staff are the totally opposite but the afternoon staff need some customer service lessons!!

Costa is consistently good for coffee, quiet and sometimes a piece of carrot cake. Always clean and very quick service with a smile.

Ordered salted caramel frozen drinks and just got plain coffee

Typical Costa really, nice drinks and cakes. Would of given 5 stars but my butter with my tea cake was so cold. It didn't really melt in well. But apart from that good. They almost always forget to give you a napkin. And you can't get one from where the sugars are kept.

Easy to access, limited parking. Friendly staff but no one seemed to be cleaning table's, toilets. Shame these big companies do not employ a cleaner rather than rely on serving staff. Very busy with students.

Driver pulled up in my street, sat for 5 minutes then drove off, never had problems with delivery before, house is clearly marked and good parking outside. He marked the order as delivered but he did not deliver it. 10 mins on the chat to get a simple refund in 7 days and had to re-order, very poor and a waste of my time.

We visit alot of Costas and have noticed a change taking place for the worst, you only get bread toasted on one side unless you ask for both,you only get three butters it used to be four, you don't get serviettes unless you ask, the brown bread is missing from stock more regularly and the cost has gone up for a poor service, I'm afraid it's not good enough

Costa as changed from alpro soya milk to a cheaper brand that as WHEAT in it, its no good for ceillac's such as myself and 10s thousands of others who have this disease and have to stick to a gluton free diet

Everything great with the food and coffee, as always, but every time I order I’m never given the barcode to scan on my app to get my Costa points. Frustrating 😖

Everything was perfect in my order. Thank You.

Popped in whilst wife went around the shops and had Coffee, top marks for the coffee it was spot on, the indoor Market and Costa Coffee was freezing cold, my wife asked if they could put the heater on and was told by staff member at Costa Coffee, "the heaters were broken", no heaters were working. Its a shame because the coffee was brilliant and spot on. Would have given Costa Coffee 5 stars if I had been able to get warm there and the heaters were working.

Certain members of staff need to learn some customer service skills . Especially the girl with the body art . I think I did see her smile but then again she probably had wind .

Never showed up so had to re order

Enjoyed my visit with my friend, had a latte,mince pie with cream

Good, but to near the ring road.

Prompt service, drink well protected against spillage all items in good condition. Fab delivery driver.

Terrible. Like a student drop in centre. Large amounts of people occupying tables eating own food and drink.

When you send 5 coffees, you could at least mark what's in which cup, one is different yet we don't know which one. Useless

Nice and cosy! Staff were friendly! Just remember to check the parking time limit

Enjoyed my free birthday cake 🎂