Costa Coffee in South Derbyshire

Busy Sunday afternoon & the Costa rewards app was playing up but staff still took the time to fix the issue & give me my free drink

I do love the drinks that they serve. Hot or iced. But the food isn't to my choice. I do think it's a little expensive. 2 breakfast baps and 2 large hot chocolate with cream was £17.

Loverly staff and great service it was 7 am so not surprised I was there only but it was quick service and atmosphere was great

No1 i the Derby area, no more no less 👍👍

Very clean, well stocked and well run

27th August 24 7:44am Ordered a macho Member staff poor attitude facial expression looked so miserable to be at work On drinking my macho it looked milky color, runny Taking into account constant problems with same woman we both have Yet despite raising concerns with costa complaints department They failed to take complaints on board let alone address them Many times returned drunk only to find drink do runny take it back yet it’s worst than first order Costa management won’t act but quite happy to take money I don’t expect management to act In future she won’t be servicing us again

Always met with a smile and a greeting

Another great little drive through cista

Hit and miss. 50/50 chance they’ll give me the milk alternative I ask for with my coffee. Usually have to taste it before I even drive off.

Curently sat in the Chellaston site having ordered 2 flat whites and 2 cakes. There were two young men and 1 young girl. I have never met such miserable uncommunicative staff ever. Not a smile not a please or thank you. Just rude. The young guy making the coffee pushed the tray towards me without saying a single word, I said to him how miserable they all were without a please or thank you and he said nothing until I was sat down watching them and he updated his team members who smirked. Can see the by this branch is empty.

Great products and wonderful staff

Best food and the best stuff as well

Welcome addition to Chello. Modern building and comfy seating and, if you like that sort of thing, the usual Costa stuff, which is fine

Can never make drinks correctly. Slow service. Every time drinks are made incorrectly

Staff was helpful and friendly and didn't have anything to eat

Faye gave mint service as usual. Top coffee!

Decent spacious place, a regular haunt

Very busy as always, only issue is staff are slow. Usually use the drive thru which is always quick, but decided to go inside for a change, took about 15mins to make 2 drinks.

Didn't have food, but the place was bright and clean

Craig, Darcie and Mya helped me massively when I was stranded in the car park. They were super kind and saved my sanity! Had a drink while I was waiting and they were made efficiently and to perfection. I’m so grateful for their hospitality and support.

The staff here are brilliant, thank you so much for looking after me whenever I visit. Costa as a chain has dropped standards in their food and coffee over the last few years, which is a shame.

I’ve never been somewhere with such bad customer service. The staff are beyond lazy and always talking about customers between themselves on the headsets. The girl serving us didn’t even look at us and was picking scabs off her fingers!! Safe to say we declined food after that! Needs a good manager in there

Not cheap, £11.50 for a coffee, sandwich and a bakewell tart. Left half the coffee.

Terrible customer service especially by a small female barista with dark hair. They can’t make drinks properly, all the syrup/sauce is lurking at the bottom which on a large drink with cream is quite hard to mix by the customer. Please get more training and learn how to communicate with customers without attitude.

Although a great coffee and chocolate the all male staff spent more time taking the piss out of people through their headsets and quite bad when a female customer came in and they were clearly making comments about her on their headsets and then laughing I found it quite uncomfortable knowing what they were saying . Not very good customer service I’m afraid

Visited this Costa in chellaston. To experience the new maple hazelnut hot chocolate. Was very disappointed to receive a boring looking standard hot chocolate. Didn’t make us aware before our order, that they have ran out of sprinkles etc. Staff made no effort to substitute with the sprinkles. Very bad customer service. I wouldn’t be going there again. Pic below how does that look like a maple hazelnut hot chocolate 😥

Just been through the drive through to be greeted by a gentleman with a horrible attitude. He did not sound as though he wanted to be there and he tutted at me during the order. I drove round to the window to be given a drink that I did not order and when I addressed this with him, he rolled his eyes at me. Its safe to say I will not be returning.

Coffees and teas with warmed up prepacked sausage/bacon baps.

Purchased a coconut milk latte.

Good service and atmosphere , given 4 star's as wish they opened later than 6pm like other competitors

One staff member! Large young dark hair “lady” insisted on being rude and literally arguing with customers at 7am. It was embarrassing to see and to think her job is to serve people!

It's a nice place to sit, relax and a nice cuppa

Really miserable server. Not a great advocate for Costa!

Great customer service very fast 👏

Its a drive thro. Sells coffee.

The atmosphere in there is nice. Great seating area with comfy sofas and chairs. The iced mocha I got was lovely and the service was quick too.

Staff with terrible customer service & need training in hospitality. The lunch time Barista serving drive thru was rude, reluctant to be informative of the cakes available, did not listen, spoke abruptly, did not provide a receipt or confirm the cost until asked 3 times, was unaware of the app reward and provided a cheesecake upside down in a bag. I'm actually disappointed as weekly staff are usually quite efficient.

It's costa what more can I say just good honist coffee.

It's a typical Costa. Nothing more and nothing less

Air conditioning broke, and it was unbearably hot inside and a bit too cold to sit outside. They didn't even prop the door open to let air in.

Interesting to see another comment about a large young lady with loads of tattoos with an uninterested demeanor and cold customer service skills. We spend a lot of money for Costa coffee, I should at least expect a warm welcome and to be able to have my coffee and hot chocolate presented in cups; not 'takeaway' cups! Even then, the chocolate sprinkles 'dumped' on the coffee seemed burnt. The croissant we asked for was shoved in a bag and not on a plate. The tattooed clad young lady waiting at the exit door to throw us out! There was 20mins before closing when we arrived - this was poor lazy service.

I wouldn't normally comment or write reviews, but after having a great experience of customer service at George's chip shop, then having to contrast it with this. We were presented with a large young lady with loads of tattoos with an uninterested demeanor and cold customer service skills. We spend a lot of money for Costa coffee, I should at least expect a warm welcome and to be able to have my coffee and hot chocolate presented in cups; not 'takeaway' cups! Even then, the chocolate sprinkles 'dumped' on the coffee seemed burnt. The croissant we asked for was shoved in a bag and not on a plate. The tattooed clad young lady waiting at the exit door to throw us out! There was 20mins before closing when we arrived - this was poor lazy service.

Love the place , atmosphere and their service. Got a latte and croissant its was really good enjoyed alot with beautiful weather and staff was very nice and friendly love the experience over there 👌🏻

Busy and tables packed together

Grate place to stop for a rest and stretch your legs just foo a50

Lovely Costa, but they seem to close up at random times.

Walked 20 minutes to get down there before close got there 10 minutes before and they already locked the doors I asked are you still open and all the staff just looked at me and walked away absolutely shambles never going again

Love coming here staff are lovely.

Very good service and good prices and brilliant workers will 100 percent be coming back with my family

Only used drive through for drinks but service was good.

Very busy but well staffed. Queue moving nicely. Tables being tidied in good time.

Staff really knew thier stuff two great cofffes and heated a childs pizza just right so she could eat it stright away

At last, a Costa where the tables were cleared quickly. Pleasant service.

Nice break from a long drive and a lovely cappacino to recuperate with.

Absolutely spot on, usual great tasting coffee and good service. Only let down slightly by the cramped seating.

Love my local 💜 You guys rock 🪨🤘

I am , for my sins a daily customer of Costa and I have to admit since I was last here at this branch things have gone downhill The young woman that served me was totally disinterested and and just have cared less Very poor service and atmosphere Needless to say this branch is now off my list Not in the same league as the branch at The Wyvern

Disappointing outlet, like trying to eat in an office with too many tables being held by computer working. Would suggest having a designated number of tables in a designated area for this type of activity. Let more families in to eat rather than one or two people with laptops hogging a 4 seater table.

Friendly staff and quick service

Core staff hugely friendly and helpful every single visit. That makes a difference - no one wants a grumpy or rude coffee experience. It's still mass produced coffee but the coffee here is always good (some other Costa outlets and yes other well known brand coffee outlets are torturing the beans or something as the coffee can taste bitter and foul). These guys get it right. Give them a pay rise.

Expensive as a Costa, good car park

Went in for coffee and noticed that the window ledge was dirty and the back of seats had food crumbs, think hygiene needs to be improved.

You can't hear or see staff behind the grubby perspex barrier's and the place is ready for a deep clean

Costa is Costa ain't it. Same old same old

Absolutely the best coffee I have bought in a long time. Lovely independent coffee shop. Support it - it knocks the chain coffee shops by a country mile.

Good coffee good sausage cobs in the morning, regularly customer and will continue to visit. Thank you

Love this place. I go here nearly every day. Staff are great.

Second time now I used the drive through and have been given the wrong lid on my cup which ended up spilling all over my car, poor service

Very good and the staff were excellent

Friday 13th May 2022 at 12:15pm, I was going through the drive through and was waiting for my food mac and cheese toasty and strawberry frape. A lady shouted “mac and cheese toasty” next thing I hear is a male voice in the back one of the member of staff say “the only best thing about the mac and cheesy toasty is just the bread may as well just get mac and cheese” I felt this comment shouldn’t be spoken by employees especially when I just paid for my food. Making me think am I getting my money worth. I feel that person should be delt with. I didn’t ask for a name but is disgusting how employees can speak like that and that loud about their company should be proud to work where they work. Not happy about this at all making me not enjoy my food!

.... actually one of the better Costas I've been to. Well done Chellaston!

Good quality drinks and kids enjoyed cakes

Great little place to meet up Good staff good coffee great location

Nice clean Costa. Friendly staff. Great coffee. Good selection of cakes on this visit

Over priced for food and coffee is getting very expensive!!

Staff have always been helpful. Once the manager was kind enough to explain the various offers there were on. In doing so, I found great vaule and I returned multiple times. The taste of the coffee depends. I know that sounds odd, but the last time I purchased a drink the bitterness was quite strong in comparison to the previous drinks I have bought in the past.

Relaxed atmosphere enjoyable coffee

Nice place for a coffee and a chat

Have visited this place several times now, usual range of Costa products. Staff always friendly and efficient. Good amount of parking. Nothing really to complain about.

The last 4 times I have been my drink has been absolutely disgusting. I’ve ended up throwing it away and been rushed to hospital. I always have and always have had a soya decaf latte. I’m allergic to cows dairy and nuts but have repeatedly been given nut milk and coconut milk. Thank sweet Jesus for epipens and hospitals. I won’t be using this store ever again.

Well run...good coffee house. Staff very friendly. Often busy, but you can't help that.

Very polite and helpful staff. Usual good quality coffee and cake

I visit maybe once every 2-3 months and always find it clean and comfortable. The coffees are nice, but I find the food prices far too expensive for what they are so I don't eat here.

Good food and coffee, great service.

Polite & freindly staff, lovely atmosphere

Clean and handily located with very friendly, polite and helpful staff. Highly recommend this Costa.

This is by far my favourite costa. The staff are all so happy and nice. My favourite one is Mandy also Simas makes the best flat whites and hot chocolate, a credit to costa.

Fast friendly and lovely and clean

Service with a smile every time, very helpful with any requests, would recommend this location every time!

Hi today was great the staff couldn’t of been any cuter they tried giving me more marshmallows i love the ginger lass lmao

Staff were nice enough, but preoccupied and the food wasn't very exciting

Fast, friendly and great coffee

Out of all the coffee shops I do like Costa the best. Lovely coffee every time

Very good customer service, clean and tidy and great atmosphere! Drive thru was easy as well, very happy people on the head sets

It's a brand new drive through with the same basic lay out inside and outside. Nice seats though, but because of Covid not all could be used. My four stars is because the staff were a bit slow and couldn't make the drink I wanted. Otherwise typical Costa fare.

Popped in for a quick coffee on a long drive east to west. Was usual costa quality but served promptly via drive through and by friendly staff.

Nice happy staff , very welcoming. Good choice of drinks and snacks. Very clean . Highly recommend. Great drive through aswell.

Costa has a good selection of drinks and foods. Iam vegan so I would like to see a larger variety with vegan selections. Pleasant staff a very relaxed clean area and atmosphere. Just me and family in the cafe ~ although near to closing time. Thankyou

Nice and busy, friendly service and an overall good experience. My only criticism is one particular member is a bit 'shouty' and needs to tone it down a little. Other than that, the service was great.

Visited today and observed good customer service from Leah who observed a wheelchair user outside. She opened the door for them, pointed out an appropriate table, removed a chair to accommodate the wheelchair and made sure they were ok