Based on 445 opinions finded in 2 websites
Based on 445 opinions finded in 2 websites
Nº 88 in 227 in Burnley
Opinions
Great for breakfast lunch and afternoon snacks drinks hot and cold set. under a supermarket so can grab some shopping before or afterwards
carol christie . 2024-10-15
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Not enough sockets and the WiFi was terrible
Itse Nanna . 2024-07-03
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This is my local hang-out..reasons? Firstly, this is a place you can relax and let your cares fly by. The staff are extremely helpful, polite and well mannered. Always cheerful and courteous. The tables are always cleaned if not busy and if there are queues and busy, they clean them when it gets less busy. This is not just a place to buy a coffee but it is also a place for some as a social reprieve.
Jonas Jones . 2024-06-04
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Staff always friendly and efficient.
Steve Young . 2024-03-06
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Lovely staff at Burnley within Tesco. I mainly visit on paydays, but if in Burnley will visit. Thank you to all who work here. Clean, professional and welcoming.
D C . 2024-02-10
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I think its a bit pricey for coffee did not get a lot of change out of a tenner for 2 coffees but have to say the coffee was good.
Victor Knapp . 2024-02-10
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Called in to have a meeting, staff were friendly and helpful. Prices are standard Costa prices. I did mark it down one star as I did have to clean our table and move dirty cups and plates away. I noticed other people were doing this it, too.
012* Wilko (Mystery shopper.) . 2024-02-08
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Visit fairly often. Usually have a pretty good service but sometimes getting your drink can be slow die to the amount of staff being on, can be a little wait but drink are very enjoyable. Food is average but think this is down to Costa food rather than the store itself.
Lisa Little . 2024-02-05
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Expensive and no toilet they were locked
Carol Adams . 2023-11-03
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Very friendly staff and always willing to talk and help you.
Christine Fitzpatrick . 2023-09-01
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Lovely girl served me but the lad doing the drinks was so slow, phone in back pocket talking to a friend , no speed ,then went over to their table leaving the poor girl on her own. Really needs addressing
Janet Hall . 2023-06-04
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Clean, friendly service and good croissants. Coffee is very good and nice seating areas. Reasonably priced.
Tony Boden . 2023-05-27
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Asked for an iced mocha got blended ice with milk and chocolate powder, it didn't help the guy making it was on his phone too.
H Javed . 2023-02-13
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Good coffee store is attached to Tesco supermarket
Steve Higgins . 2023-01-05
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A server called "Kirk" has a spider tattoo on his neck shouldn't be on till, a big sigh every time a customer is served. I walked up to the till I didn't get greeted, didn't get asked what I would like, no thanks for paying no goodbye, why is this dude on the till 😭.
Brad That . 2023-01-02
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Atmosphere can feel a bit cramp if busy, service can be a little slow but staff are very polite and friendly
Samantha Jonathan . 2022-12-08
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Quick coffee meet with a friend after work. I ordered the Chaii Latte & my friend had a taste & loved it, especially warming for these Winter month's, spurred her on to buy it next time.
Manjeet Kendrick . 2022-12-01
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Coffee was excellent but very disappointed again ordered toast, two weeks ago sorry; no toast, toaster broken. Today sorry no bread !! (Please it's on the ground floor of Tesco ) no bread !!!!!
jean Marshall . 2022-11-21
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Visited here after shopping in Tesco. This was unplanned but we fancied a treat. Absolutely brilliant, the team worked well together to deliver excellent service and the passion they put in was nice to see. It was very busy despite this the service was quick and prompt despite my fussy order. Lovely store and the book area is a brilliant idea
Katie Holt-Fox . 2022-10-29
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Coffee, creme donut and a tuna pannini with two flat whites.
Pete Smith . 2022-10-01
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Cakes are getting expensive and smaller so just bought a coffee
Peter Mcloughlin . 2022-09-15
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Staff are Friendly and helpful one of my Locals
David Smith . 2022-09-09
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Really helpful staff. Love the coffee and snacks. Clean and comfortable place. Staff always go that extra mile to help customers. It's a place to go to forget the problems of the day. Thanks to the staff.
Joyce Hardy . 2022-08-20
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This place is so friendly and warm. The staff are always polite. Clean tables and when we come here, it's a place where we can socialise and let our troubles go. This is not just a coffee house, it's a place where we can meet other regulars, have a chat and relax. Always friendly, clean and always a good reception from the staff. Love this place. For me, my partner died in December and together we visited here, now she is gone, this is my safe haven and a place I can socialise with others, somewhere I can get out away from missing my partner and remember our times here together. This is not just a Costa coffee, it's my safe place. Keep up the good work guys 🙏👍
Matthew Hardy . 2022-08-20
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No cleaning of tables struggled to find a clean table. Had to ask for serviettes. Didn't even bother to clean tables when there was no customers to serve.
Ann Kenyon . 2022-08-09
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I'm a massive Costa fan and have a Costa between 2& 3 times a day, I don't know what's wrong with one, the staff sometimes look like they don't want to be there, run out of butter, knives, bread, no card payment??????
Paul S Gorman . 2022-07-23
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Friendly place not expensive good coffee ❤️it some ppl say tables not cleared and need cleaning but when I've been in its always been clean . Open now alls good👍
helen . 2022-07-19
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Love Costa I go nearly every week love there's latta
Sarah Parker . 2022-04-05
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Lovely capachino and ginger bun.
Angela . 2022-03-24
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Sat drinking my Costa coffee surrounded by dirty tables. Lazy staff who don't seem to realise that almost every empty table needs clearing up and wiping. I won't be rushing back.
Andrea Sutcliffe . 2022-03-11
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Apart from I had my walking stick stolen. Staff not very in
Gail Charlton . 2022-02-13
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Great coffee and staff. Nice cafe to sit and enjoy a coffee.
Stephen Mills . 2022-01-19
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Good coffee, now doing cortardo so well happy. Just a shame it only has one coffee machine as this morning's wait for drinks was terrible, queues out the door at one end and all around the counter at the other.
Shane Locke . 2022-01-16
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Always my first choice when coffee is required, it’s what I do when I need a brew.
Nigel Brockbank . 2022-01-14
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Great ambience : a ' home from home ' due to the manager Reece ( do Costa appreciate that he is worth his weight in gold to the company ?), and his staff. sfrienhard-w
Earl Page . 2022-01-01
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Good service, shame about the price,
Michael Stansfield . 2021-12-24
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good Christmas toastie & cappuccino
Bernard Kane . 2021-12-21
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OK not overly busy but a lady 4 orders before me was forgotten about until after I was served, the pigs in blanket mac and cheese, was tasteless and over cooked, asked for salt to help none found but a very helpful young man did try his best. One of the servers looked at me as though I was not the brightest bulb in the pack as I miss pronounced the coffee (that might be true sometimes)but even so!!!!!!
melonie harries . 2021-11-29
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Good place to sit and relax after shopping upstairs. Coffee is always the usual great Costa standard. Food, though, is limited - just basic snacks such as toast, Toasted tea cakes, heated up toasties, biscuits etc. Tables are well spaced out and there are some comfy seats and benches. Plenty of room to get a wheelchair round although the entrance can be tricky as it's next to the lift and the corridor to it is narrow. The service area has protective screens. However, although the tables are cleaned after each customer I did notice that any bits were just swept onto the floor. (See attached photo).
John Lancaster . 2021-11-05
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Love this Costa, our favourite place for a really good coffee & a weekly family catch up. Staff always friendly & welcoming, would definitely recommend.
Wendy Goodall . 2021-09-23
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Helpfull ans very friendly always cheerful very clean i have been going there for years love going
Joyce Fletcher . 2021-09-12
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Love the place and the staff are very welcome
Samantha turner . 2021-09-05
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Just love the breakfast bacon rolls.
Margaret Jackson . 2021-08-28
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Our lattes where much improved compared to our Costa experience a couple of years ago in motorway services.
David Sanderson . 2021-08-26
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I was going to give a negative review but my experience changed when the second time I ordered drinks today the person serving was friendly and helpful😀 Point to myself everybody can have a bad day but you must not make it worse by not being patient.
Tariq Khan . 2021-05-28
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Very pleasant staff, always polite and courteous. The premises are always being cleaned even before lockdown. It is a credit to the Manager and his staff.
Geoff Walker . 2021-04-11
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Excellent service. Friendly staff
Ss Khan . 2021-03-19
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Lovely welcoming staff great coffee a very convenient coffee shop and the friendly staff are just amazing
cora howarth . 2020-12-08
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Staff are always friendly. Great coffee with an assortment of cakes.
Bronwen Stockburn . 2020-10-13
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Very well organised, pleasant staff. Always enjoy a coffee with my friends
Carolyne Knight . 2020-10-03
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Fantastic shop and staff! Managed really well. Highly recommend for a nice lunch and brew with family and/or friends.
Natalie Rowe . 2020-09-12
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The diego costa of costa coffee
Zak Gonzalez . 2020-09-12
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Great place to grab a coffee and have a catch up
Luke W . 2020-09-03
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Based in tesco so easily accessible after a shop. Tables spaced out and hand sanitiser available. The best hot chocolate around.
Diane Cleasby . 2020-09-02
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Visit Costa several times a month whilst shopping at adjoining tesco, staff are always lovely and pleasant, super efficient and the coffee is excellent.A very well managed, well run cafe,
Dorie01 . 2020-07-24
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I left a 5 star review simply because I couldn't go any higher. Fantastic staff, good coffee and tasty snacks.
Andrew . 2020-07-24
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Just what I wanted a really good coffee
tony mclaughlin . 2020-07-19
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Great coffee, great chilled atmosphere. Just wish the prices were a little cheaper, but I understand that they do help charities with their profits.
Wayne Holmes . 2020-07-19
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Forgot the syrup last week but charged & forgot the reuse cup discount today ... so far I'm down 75p ....
Diane Hudson . 2020-07-09
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Closed due to CORVID 19 was stood in a queue to get into a Supermarket
Carole Burgess . 2020-05-26
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Good place to meet my friends but really wonder why if I only want 1 piece of toast because slices are good but a bit big for me I have to pay for 2 surely its not hard to ajust the price sometimes the name is right it does cost you to go to costas
June Stables . 2020-03-16
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Arrogant female barista.only one. Trying to tell me how I was having my coffee.,, and not the way I wanted it..
martin grundy . 2020-03-12
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Great service by friendly staff.
Jane Newsome . 2020-02-27
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It's basically a Costa coffee, top Mark's for friendly staff, especially during busy times but for the price of Costa ig doesnlook a bit grubby and is in need of a refurb
Andrew Lund . 2020-02-26
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Good but please turn the music down a little!
Spinathon . 2020-02-21
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Lovely atmosphere, my kids love the babychinos!
Sarah Grant . 2020-02-09
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Love this costa but the reason I gave it 3 stars is because a certain lady who regularly works on Saturday is a sour faced,rude ,impolite and down right ignorant woman... she is letting the side down as the rest of the staff are very polite. My thought is she should retire and this costa would receive 5 stars....
Lesley Mcmullan . 2020-02-08
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good place take some coffe. Stay in or take away
Ruslan Ko . 2020-01-23
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Great coffee, throw a sandwich in the mix and you won't get change out of £10, coffee works though so 5 stars
UnitedFan TV . 2020-01-12
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Bacon roll and tea. Comfortable surroundings.
helen spicer . 2020-01-11
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Always busy but staff are very happy and helpful
amanda chapman . 2019-12-14
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NO customer service, zero customer interaction, just took my money and order, no please or thank you, had to wait at the end of the counter to wait while they made our drinks. Only one person making the drinks and had four orders underway, so I had to wait for ten minutes. Most of the tables were full of dirty dishes and rubbish. £7.00 for two coffees! We would have got better service in a local cafe and at a quarter of the price!
Chris Lane . 2019-12-13
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Nice surroundings. Service very slow
W C . 2019-12-11
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Good service, good product, friendly staff.
J Chang . 2019-12-06
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Good coffee and snacks good service and pleasant staff also non dairy milk alternatives and allergy aware
Judith Stonier . 2019-12-03
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Just had a very nice Turkey Feast Sandwich, Tryells Crisps and a brew with my wife after doing our weekly shop. The service was friendly and polite and the the sandwiches were nice and fresh and very tasty. Enjoy
dewhurst121 . 2019-11-28
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I'm welcomed by lovely staff and a clean shop every visit, which is near enough everyday! Excellent and quick service from all staff every time! Would absolutely recommend to anyone for a brilliant coffee and cake! 😊
Emma Williams . 2019-11-24
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Been into Costa today after arguably one of the worst days I've had in a very long time (work) the staff here were friendly, cheerful and very welcoming and made an enormous effort which in turn cheered me up. As much as I love my Costa (and believe me i do!!) it's not the coffee that makes this place so fab it's the staff. So a big cheer to Reece and all the gang . Thankyou ☕🍰❤
vic c . 2019-10-23
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This outlet, in the Tesco superstore in Burnley is well laid out, staff go above & beyond to be helpful. Fully wheelchair accessible.
Raymond Hutton . 2019-10-14
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Love coffee and love Costa. Friendly staff, always helpful and all ears to special requests.
Ammara Khalid . 2019-09-22
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Coffee not bad but the cleanliness leaves a lot to be desired
Peter Horsfall . 2019-09-12
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Costa always been my favourite for a good catch up with friends! Warm friendly atmosphere with good choice of warm and cold drinks.
Naila Khalid . 2019-09-08
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Very slow .one making the coffee .two taking the orders ? .one wiping around one doing cooked food seems very cramped could do with another coffee making machine speed things up ££.
Wayne Pryor . 2019-08-30
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Really good fast service & nice environment.
phil glister . 2019-08-23
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if your in a rush for a takeaway coffee don.t bother.!!!! staff too busy chatting to each other. 10 am long line of people placed their orders. staff still chatting. I allowed 10 mins to get my coffee and needless to say i was still late for work. Thnx for that. By the sounds of other peoples complaints i got off lightly
jayne cutler . 2019-08-18
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Standard Costa coffee shop.... good coffee and excellent service but please have enough staff to make sure tables are cleared and wiped down .... sticky tables and food on seats is not what customers want
Amanda Frankland . 2019-07-27
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The Costa Coffee Shop in Tesco Extra in Burnley, has had a total refurbishment & it looks great, but I always have loved the Costa Coffee so can't fault a thing about any of it. Well done everyone.
Hazel Leighton . 2019-07-26
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Excellent Service No Problems At All 😁😀
Stephen Lord . 2019-07-25
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Great coffee & great staff! Always friendly and professional. Not only the best Costa shop but the best coffee shop!
Alex Cooling . 2019-07-02
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Always goid staff very hardworking clean and tidy
Peter Whalley . 2019-06-24
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Reasonable prices for drinks but everything else very expensive.
Jason Malone . 2019-06-12
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Not so keen any more on Costa, the drinks are so expensive.
Linda Gallagher . 2019-06-10
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Extremely helpful and exchanged a coffee that a fly decided to swim in. Great coffee with exciting syrups to choose from. Highly recommend here.
Matthew Ryan Hardy . 2019-05-15
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I could move in love costa coffee
Tracey Orton . 2019-05-10
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Coffee was weak and cold this time.
Melanie Rayner . 2019-04-11
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Nothing different, but as ever friendly staff
Sue Butterworth . 2019-04-06
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Very good service, enjoyed the new decor
Marie Whitehurst . 2019-03-22
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Velice kvalitní káva. Perfektní oblsuha. Trochu nestíhají,ale kdo si počká,ten si pochutná.
Peter Mandrik . 2019-03-17
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Friendly staff, great drinks. Definitely recommended.
Tony Hollis . 2019-03-13
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Had a recent refit and is very nice. The staff are great; very friendly and helpful.
ALAN “AL” DAVEY . 2019-03-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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