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4.3

Based on 444 opinions finded in 2 websites

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Nº 88 in 227 in Burnley

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score

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Great for breakfast lunch and afternoon snacks drinks hot and cold set. under a supermarket so can grab some shopping before or afterwards

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carol christie . 2024-10-15

MORE AT Google

Not enough sockets and the WiFi was terrible

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Itse Nanna . 2024-07-03

MORE AT Google

This is my local hang-out..reasons? Firstly, this is a place you can relax and let your cares fly by. The staff are extremely helpful, polite and well mannered. Always cheerful and courteous. The tables are always cleaned if not busy and if there are queues and busy, they clean them when it gets less busy. This is not just a place to buy a coffee but it is also a place for some as a social reprieve.

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Jonas Jones . 2024-06-04

MORE AT Google

Staff always friendly and efficient.

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Steve Young . 2024-03-06

MORE AT Google

I think its a bit pricey for coffee did not get a lot of change out of a tenner for 2 coffees but have to say the coffee was good.

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Victor Knapp . 2024-02-10

MORE AT Google

Lovely staff at Burnley within Tesco. I mainly visit on paydays, but if in Burnley will visit. Thank you to all who work here. Clean, professional and welcoming.

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D C . 2024-02-10

MORE AT Google

Called in to have a meeting, staff were friendly and helpful. Prices are standard Costa prices. I did mark it down one star as I did have to clean our table and move dirty cups and plates away. I noticed other people were doing this it, too.

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012* Wilko (‪Mystery shopper.‬) . 2024-02-08

MORE AT Google

Visit fairly often. Usually have a pretty good service but sometimes getting your drink can be slow die to the amount of staff being on, can be a little wait but drink are very enjoyable. Food is average but think this is down to Costa food rather than the store itself.

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Lisa Little . 2024-02-05

MORE AT Google

Expensive and no toilet they were locked

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Carol Adams . 2023-11-03

MORE AT Google

Very friendly staff and always willing to talk and help you.

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Christine Fitzpatrick . 2023-09-01

MORE AT Google

Lovely girl served me but the lad doing the drinks was so slow, phone in back pocket talking to a friend , no speed ,then went over to their table leaving the poor girl on her own. Really needs addressing

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Janet Hall . 2023-06-04

MORE AT Google

Clean, friendly service and good croissants. Coffee is very good and nice seating areas. Reasonably priced.

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Tony Boden . 2023-05-27

MORE AT Google

Asked for an iced mocha got blended ice with milk and chocolate powder, it didn't help the guy making it was on his phone too.

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H Javed . 2023-02-13

MORE AT Google

Good coffee store is attached to Tesco supermarket

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Steve Higgins . 2023-01-05

MORE AT Google

A server called "Kirk" has a spider tattoo on his neck shouldn't be on till, a big sigh every time a customer is served. I walked up to the till I didn't get greeted, didn't get asked what I would like, no thanks for paying no goodbye, why is this dude on the till 😭.

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Brad That . 2023-01-02

MORE AT Google

Atmosphere can feel a bit cramp if busy, service can be a little slow but staff are very polite and friendly

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Samantha Jonathan . 2022-12-08

MORE AT Google

Quick coffee meet with a friend after work. I ordered the Chaii Latte & my friend had a taste & loved it, especially warming for these Winter month's, spurred her on to buy it next time.

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Manjeet Kendrick . 2022-12-01

MORE AT Google

Coffee was excellent but very disappointed again ordered toast, two weeks ago sorry; no toast, toaster broken. Today sorry no bread !! (Please it's on the ground floor of Tesco ) no bread !!!!!

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jean Marshall . 2022-11-21

MORE AT Google

Visited here after shopping in Tesco. This was unplanned but we fancied a treat. Absolutely brilliant, the team worked well together to deliver excellent service and the passion they put in was nice to see. It was very busy despite this the service was quick and prompt despite my fussy order. Lovely store and the book area is a brilliant idea

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Katie Holt-Fox . 2022-10-29

MORE AT Google

Coffee, creme donut and a tuna pannini with two flat whites.

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Pete Smith . 2022-10-01

MORE AT Google

Cakes are getting expensive and smaller so just bought a coffee

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Peter Mcloughlin . 2022-09-15

MORE AT Google

Staff are Friendly and helpful one of my Locals

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David Smith . 2022-09-09

MORE AT Google

This place is so friendly and warm. The staff are always polite. Clean tables and when we come here, it's a place where we can socialise and let our troubles go. This is not just a coffee house, it's a place where we can meet other regulars, have a chat and relax. Always friendly, clean and always a good reception from the staff. Love this place. For me, my partner died in December and together we visited here, now she is gone, this is my safe haven and a place I can socialise with others, somewhere I can get out away from missing my partner and remember our times here together. This is not just a Costa coffee, it's my safe place. Keep up the good work guys 🙏👍

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Matthew Hardy . 2022-08-20

MORE AT Google

Really helpful staff. Love the coffee and snacks. Clean and comfortable place. Staff always go that extra mile to help customers. It's a place to go to forget the problems of the day. Thanks to the staff.

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Joyce Hardy . 2022-08-20

MORE AT Google

No cleaning of tables struggled to find a clean table. Had to ask for serviettes. Didn't even bother to clean tables when there was no customers to serve.

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Ann Kenyon . 2022-08-09

MORE AT Google

I'm a massive Costa fan and have a Costa between 2& 3 times a day, I don't know what's wrong with one, the staff sometimes look like they don't want to be there, run out of butter, knives, bread, no card payment??????

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Paul S Gorman . 2022-07-23

MORE AT Google

Friendly place not expensive good coffee ❤️it some ppl say tables not cleared and need cleaning but when I've been in its always been clean . Open now alls good👍

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helen . 2022-07-19

MORE AT Google

Love Costa I go nearly every week love there's latta

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Sarah Parker . 2022-04-05

MORE AT Google

Lovely capachino and ginger bun.

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Angela . 2022-03-24

MORE AT Google

Sat drinking my Costa coffee surrounded by dirty tables. Lazy staff who don't seem to realise that almost every empty table needs clearing up and wiping. I won't be rushing back.

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Andrea Sutcliffe . 2022-03-11

MORE AT Google

Apart from I had my walking stick stolen. Staff not very in

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Gail Charlton . 2022-02-13

MORE AT Google

Great coffee and staff. Nice cafe to sit and enjoy a coffee.

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Stephen Mills . 2022-01-19

MORE AT Google

Good coffee, now doing cortardo so well happy. Just a shame it only has one coffee machine as this morning's wait for drinks was terrible, queues out the door at one end and all around the counter at the other.

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Shane Locke . 2022-01-16

MORE AT Google

Always my first choice when coffee is required, it’s what I do when I need a brew.

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Nigel Brockbank . 2022-01-14

MORE AT Google

Great ambience : a ' home from home ' due to the manager Reece ( do Costa appreciate that he is worth his weight in gold to the company ?), and his staff. sfrienhard-w

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Earl Page . 2022-01-01

MORE AT Google

Good service, shame about the price,

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Michael Stansfield . 2021-12-24

MORE AT Google

good Christmas toastie & cappuccino

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Bernard Kane . 2021-12-21

MORE AT Google

OK not overly busy but a lady 4 orders before me was forgotten about until after I was served, the pigs in blanket mac and cheese, was tasteless and over cooked, asked for salt to help none found but a very helpful young man did try his best. One of the servers looked at me as though I was not the brightest bulb in the pack as I miss pronounced the coffee (that might be true sometimes)but even so!!!!!!

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melonie harries . 2021-11-29

MORE AT Google

Good place to sit and relax after shopping upstairs. Coffee is always the usual great Costa standard. Food, though, is limited - just basic snacks such as toast, Toasted tea cakes, heated up toasties, biscuits etc. Tables are well spaced out and there are some comfy seats and benches. Plenty of room to get a wheelchair round although the entrance can be tricky as it's next to the lift and the corridor to it is narrow. The service area has protective screens. However, although the tables are cleaned after each customer I did notice that any bits were just swept onto the floor. (See attached photo).

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John Lancaster . 2021-11-05

MORE AT Google

Love this Costa, our favourite place for a really good coffee & a weekly family catch up. Staff always friendly & welcoming, would definitely recommend.

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Wendy Goodall . 2021-09-23

MORE AT Google

Helpfull ans very friendly always cheerful very clean i have been going there for years love going

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Joyce Fletcher . 2021-09-12

MORE AT Google

Love the place and the staff are very welcome

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Samantha turner . 2021-09-05

MORE AT Google

Just love the breakfast bacon rolls.

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Margaret Jackson . 2021-08-28

MORE AT Google

Our lattes where much improved compared to our Costa experience a couple of years ago in motorway services.

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David Sanderson . 2021-08-26

MORE AT Google

I was going to give a negative review but my experience changed when the second time I ordered drinks today the person serving was friendly and helpful😀 Point to myself everybody can have a bad day but you must not make it worse by not being patient.

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Tariq Khan . 2021-05-28

MORE AT Google

Very pleasant staff, always polite and courteous. The premises are always being cleaned even before lockdown. It is a credit to the Manager and his staff.

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Geoff Walker . 2021-04-11

MORE AT Google

Excellent service. Friendly staff

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Ss Khan . 2021-03-19

MORE AT Google

Lovely welcoming staff great coffee a very convenient coffee shop and the friendly staff are just amazing

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cora howarth . 2020-12-08

MORE AT Google

Staff are always friendly. Great coffee with an assortment of cakes.

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Bronwen Stockburn . 2020-10-13

MORE AT Google

Very well organised, pleasant staff. Always enjoy a coffee with my friends

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Carolyne Knight . 2020-10-03

MORE AT Google

Fantastic shop and staff! Managed really well. Highly recommend for a nice lunch and brew with family and/or friends.

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Natalie Rowe . 2020-09-12

MORE AT Google

The diego costa of costa coffee

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Zak Gonzalez . 2020-09-12

MORE AT Google

Great place to grab a coffee and have a catch up

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Luke W . 2020-09-03

MORE AT Google

Based in tesco so easily accessible after a shop. Tables spaced out and hand sanitiser available. The best hot chocolate around.

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Diane Cleasby . 2020-09-02

MORE AT Google

I left a 5 star review simply because I couldn't go any higher. Fantastic staff, good coffee and tasty snacks.

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Andrew . 2020-07-24

MORE AT Google

Visit Costa several times a month whilst shopping at adjoining tesco, staff are always lovely and pleasant, super efficient and the coffee is excellent.A very well managed, well run cafe,

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Dorie01 . 2020-07-24

MORE AT TripAdvisor

Great coffee, great chilled atmosphere. Just wish the prices were a little cheaper, but I understand that they do help charities with their profits.

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Wayne Holmes . 2020-07-19

MORE AT Google

Just what I wanted a really good coffee

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tony mclaughlin . 2020-07-19

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Forgot the syrup last week but charged & forgot the reuse cup discount today ... so far I'm down 75p ....

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Diane Hudson . 2020-07-09

MORE AT Google

Closed due to CORVID 19 was stood in a queue to get into a Supermarket

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Carole Burgess . 2020-05-26

MORE AT Google

Good place to meet my friends but really wonder why if I only want 1 piece of toast because slices are good but a bit big for me I have to pay for 2 surely its not hard to ajust the price sometimes the name is right it does cost you to go to costas

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June Stables . 2020-03-16

MORE AT Google

Arrogant female barista.only one. Trying to tell me how I was having my coffee.,, and not the way I wanted it..

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martin grundy . 2020-03-12

MORE AT Google

Great service by friendly staff.

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Jane Newsome . 2020-02-27

MORE AT Google

It's basically a Costa coffee, top Mark's for friendly staff, especially during busy times but for the price of Costa ig doesnlook a bit grubby and is in need of a refurb

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Andrew Lund . 2020-02-26

MORE AT Google

Good but please turn the music down a little!

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Spinathon . 2020-02-21

MORE AT Google

Lovely atmosphere, my kids love the babychinos!

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Sarah Grant . 2020-02-09

MORE AT Google

Love this costa but the reason I gave it 3 stars is because a certain lady who regularly works on Saturday is a sour faced,rude ,impolite and down right ignorant woman... she is letting the side down as the rest of the staff are very polite. My thought is she should retire and this costa would receive 5 stars....

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Lesley Mcmullan . 2020-02-08

MORE AT Google

good place take some coffe. Stay in or take away

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Ruslan Ko . 2020-01-23

MORE AT Google

Great coffee, throw a sandwich in the mix and you won't get change out of £10, coffee works though so 5 stars

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UnitedFan TV . 2020-01-12

MORE AT Google

Bacon roll and tea. Comfortable surroundings.

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helen spicer . 2020-01-11

MORE AT Google

Always busy but staff are very happy and helpful

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amanda chapman . 2019-12-14

MORE AT Google

NO customer service, zero customer interaction, just took my money and order, no please or thank you, had to wait at the end of the counter to wait while they made our drinks. Only one person making the drinks and had four orders underway, so I had to wait for ten minutes. Most of the tables were full of dirty dishes and rubbish. £7.00 for two coffees! We would have got better service in a local cafe and at a quarter of the price!

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Chris Lane . 2019-12-13

MORE AT Google

Nice surroundings. Service very slow

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W C . 2019-12-11

MORE AT Google

Good service, good product, friendly staff.

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J Chang . 2019-12-06

MORE AT Google

Good coffee and snacks good service and pleasant staff also non dairy milk alternatives and allergy aware

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Judith Stonier . 2019-12-03

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Just had a very nice Turkey Feast Sandwich, Tryells Crisps and a brew with my wife after doing our weekly shop. The service was friendly and polite and the the sandwiches were nice and fresh and very tasty. Enjoy

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dewhurst121 . 2019-11-28

MORE AT TripAdvisor

I'm welcomed by lovely staff and a clean shop every visit, which is near enough everyday! Excellent and quick service from all staff every time! Would absolutely recommend to anyone for a brilliant coffee and cake! 😊

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Emma Williams . 2019-11-24

MORE AT Google

Been into Costa today after arguably one of the worst days I've had in a very long time (work) the staff here were friendly, cheerful and very welcoming and made an enormous effort which in turn cheered me up. As much as I love my Costa (and believe me i do!!) it's not the coffee that makes this place so fab it's the staff. So a big cheer to Reece and all the gang . Thankyou ☕🍰❤

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vic c . 2019-10-23

MORE AT Google

This outlet, in the Tesco superstore in Burnley is well laid out, staff go above & beyond to be helpful. Fully wheelchair accessible.

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Raymond Hutton . 2019-10-14

MORE AT Google

Love coffee and love Costa. Friendly staff, always helpful and all ears to special requests.

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Ammara Khalid . 2019-09-22

MORE AT Google

Coffee not bad but the cleanliness leaves a lot to be desired

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Peter Horsfall . 2019-09-12

MORE AT Google

Costa always been my favourite for a good catch up with friends! Warm friendly atmosphere with good choice of warm and cold drinks.

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Naila Khalid . 2019-09-08

MORE AT Google

Very slow .one making the coffee .two taking the orders ? .one wiping around one doing cooked food seems very cramped could do with another coffee making machine speed things up ££.

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Wayne Pryor . 2019-08-30

MORE AT Google

Really good fast service & nice environment.

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phil glister . 2019-08-23

MORE AT Google

if your in a rush for a takeaway coffee don.t bother.!!!! staff too busy chatting to each other. 10 am long line of people placed their orders. staff still chatting. I allowed 10 mins to get my coffee and needless to say i was still late for work. Thnx for that. By the sounds of other peoples complaints i got off lightly

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jayne cutler . 2019-08-18

MORE AT Google

Standard Costa coffee shop.... good coffee and excellent service but please have enough staff to make sure tables are cleared and wiped down .... sticky tables and food on seats is not what customers want

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Amanda Frankland . 2019-07-27

MORE AT Google

The Costa Coffee Shop in Tesco Extra in Burnley, has had a total refurbishment & it looks great, but I always have loved the Costa Coffee so can't fault a thing about any of it. Well done everyone.

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Hazel Leighton . 2019-07-26

MORE AT Google

Excellent Service No Problems At All 😁😀

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Stephen Lord . 2019-07-25

MORE AT Google

Great coffee & great staff! Always friendly and professional. Not only the best Costa shop but the best coffee shop!

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Alex Cooling . 2019-07-02

MORE AT Google

Always goid staff very hardworking clean and tidy

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Peter Whalley . 2019-06-24

MORE AT Google

Reasonable prices for drinks but everything else very expensive.

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Jason Malone . 2019-06-12

MORE AT Google

Not so keen any more on Costa, the drinks are so expensive.

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Linda Gallagher . 2019-06-10

MORE AT Google

Extremely helpful and exchanged a coffee that a fly decided to swim in. Great coffee with exciting syrups to choose from. Highly recommend here.

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Matthew Ryan Hardy . 2019-05-15

MORE AT Google

I could move in love costa coffee

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Tracey Orton . 2019-05-10

MORE AT Google

Coffee was weak and cold this time.

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Melanie Rayner . 2019-04-11

MORE AT Google

Nothing different, but as ever friendly staff

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Sue Butterworth . 2019-04-06

MORE AT Google

Very good service, enjoyed the new decor

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Marie Whitehurst . 2019-03-22

MORE AT Google

Velice kvalitní káva. Perfektní oblsuha. Trochu nestíhají,ale kdo si počká,ten si pochutná.

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Peter Mandrik . 2019-03-17

MORE AT Google

Had a recent refit and is very nice. The staff are great; very friendly and helpful.

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ALAN “AL” DAVEY . 2019-03-13

MORE AT Google

Friendly staff, great drinks. Definitely recommended.

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Tony Hollis . 2019-03-13

MORE AT Google

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