Costa in The Vale of Glamorgan

food item missing; no notice of low stock, just didn't arrive

bit stingy with the marshmallow only one in there .really??

The Day I visited they were short staffed so there was a huge queue and the place wasn't looking very tidy because of this. However the drink I ordered was perfect and I was only waiting for someone for a short time so for a quick stop it was fine. Central in Barry town. And offers a lot of choice.

Overpriced coffee, but if you need one, you need one.

no toasties asked for vanilla latte was normal one and was freezing cold couldn't even drink it! Will not be ordering again

Everytime I order one of the bubble frappe it’s missing the bit that makes it a bubble drink the actual bubble/balls very disappointed as that’s everytime I’ve ordered one now that it’s missing the main part of the drink.

Lovely cafe! Good service, friendly staff :) shout out to Tristan for always going above and beyond for customers! Keep up the good work :)

Why does Barry Costa have a high turn over of Staff, today we were served by a new member of staff training a new member of staff !!

Staff has changed, and so has my review Since the last review was typed my coffee order has been wrong multiple times, I have been misgendered, and then today my wheelchair was grabbed which I told the person not to do, and then the manager aggressively shouted at me in the street. The manager. Oh and the door has actually broken. There are better coffee shops in Barry, please support those instead. I'm autistic, vegan, queer and a wheelchair user so will offer multiple non-standard perspectives. This review has been a long time coming. Autism, it's sometimes very loud, there is 2 corners that are usually quiet, I'd love it if one or both could be made an official quiet corner. I prefer the table in the corner next to the window, but so does everyone else, it's rarely free. Accessibility: Though getting around the cafe itself is adequately easy, accessibility is awful. The door to get in has a very steep offlevel ramp that is quite difficult to use. My wheelchair only just fits through the door, the left hand door is always locked, forcing disabled customers to use the more difficult right hand door. Disabled bathroom. My Gods, I have never been in a worse bathroom from a large business. The red pull cord is in an awful place, if you've fallen to the floor you'd have to reach around the toilet to access it. I doubt it would ever actually get used in an emergency by a disabled person because of this. The only time I've used it was when I had run out of paper and had to call a staff member to get more. The Toilet itself is not easy to flush from the wheelchair, you have to reach over the bowl to push the lever, it also feels broken, though I couldn't explain how. There is no shelf to put a colostomy bag or other disability devices, forcing customers who need it to use the baby changing table instead. There is no bathroom mirror just a lot of dry silicone where the mirror should be. The sink is very very small and difficult to use from a sitting position. Door does lock, but could be difficult to turn for some disabled customers. No gluten free options available. Very little for those with a milk allergy, cross contamination could be an issue. Vegan: Very little choice of vegan savoury food and what is available (vegan ham and cheese toastie) isn't very good. I know Costa have other options because other branches are excellent. When I ask why so little options for vegans, I get told it doesn't sell, but there's always a lot of animal flesh that doesn't get sold so this is odd. Vegan cakes are ok sometimes there's only 1 available, other times 3 choices, it's hit and miss, but they are always very good. Vegan drinks, as long as you order off menu they will be able to make you something you like. The choice on the menu itself is abysmal. Staff are always friendly and helpful. So I do feel safe here as an autistic, queer, disabled person, if not actually catered for.

Had a nice mocha there yesterday

Totally not what I ordered. I ordered a cheese and ham toastie and a latte. I received a pack of pom bears. A flat white with coconut milk and a cappuccino with coconut milk.

Paid £11.50 for a bottle of water, coffee and hot sandwich. Watched the guy serving me stop making my order to nag the girl working what she's doing afterwork and didn't even bother to cut my sandwich properly. A1 service, not.

Customer service is hugely better. Food display counter, more refreshing deserts vegan based. Some vegetarian options. Would be great to encourage more! The price range is affordable

Good service and friendly too & a good place to chill out.

Rude store manager served us eventually.. Once he was done chatting to the staff member. No, please, or thank you, very poor customer service from someone who is supposed to be running the store? As someone who has worked in hospitality for almost 17 years.. and as a manager myself, this isn't acceptable. Learn to lead by example and speak to customers with some gratitude and politeness. The coffees were also below par on this visit, which made the experience even worse :/ I would have been a little more forgiving if it tasted good

Cookie missing from order. Coffee cup with broken base, so coffee sprayed across kitchen and only about half if it was drinkable

For not the first time it has been take away only, even though a couple ahead of me was given proper cups and plates. When I asked why the male team member he said there was a reason but did not say any more. When I asked for plates to butter our teacake he slammed the plates on the counter, did not offer a tray, did not offer spoons, had a real bad attitude, also toilets disgraceful, no toilet paper, suffice to say we will not be visiting again, there is plenty of competition and we will be going elsewhere

i was a sent a coffee when i ordered a hot chocolate 😔

Thought we give it another try and I'm afraid from the unhelpful staff member to the dirty tables and chairs which had to clean ourselves this has become very poor standards over the last few weeks. Coffee cups have not been available in over 2 weeks and only available in takeaway needless needs dramatic improvement otherwise will not survive with these standards

Standard Costa Coffee, no complaints, 'does what it says on the tin'. Staff friendly and competent.

Great staff, great coffee as you’d expect however it’s in need of some TLC. Windows damaged for over a year now, needs a total re decoration

Ordered a toastie and received a sandwich.

I ordered a frame with cream and it came without u should do better costa as its now just an ice

Had to place a second order to try and get a tuna pannini but yet again got everything else but the pannini. Disgusting especially as we were charged for them.

This Costa shop is lovely, the atmosphere is so cozy and the service is amazing and very kind, food is great aswell. Totally reccommend!!!!💖

Lovely food and very helpful staff

Staff in coffee shop are lively so friendly but customer service is awful. Phone is unavailable online form is OK till you come to dob and time. Their format is terrible don't make sense. Live chat is not working I've just about given up Starbucks here i come

Love this place and go a couple of times a week to relax. Staff are always happy and friendly. Their coffee is always good ☺

Smells of stale cig. Smoke. Noisy, uncontrolled brats

This is a nice little coffee shop. The coffee was really enjoyable with a nice bite to eat. The staff were friendly and service was good and fast.

This is a nice little coffee shop. The coffee was really enjoyable with a nice bite to eat. The staff were friendly and service was good and fast.

I'm tired of this happening every time I order, the food from Costa is always nice which is why this isn't a 1 star review. But the poor quality of the cappuccino is starting to get on my nerves. Cappuccino is not a cappuccino without froth, and there's rarely any on my coffee by the time is reaches my door. The only remnants of it is on the lid telling my, I was once supposed to be a cappuccino. There's no excuse, it takes 10m most of the time for you to make my order and deliver it. Last time I ordered a morning coffee, the just eat driver took my coffee out of the bag where it was laying on its side. You need to teach your drivers to be more careful with peoples orders. It may just be a coffee to you, but it's a expensive coffee that I would like to enjoy in the morning.

Blueberry muffin was very dry and tasteless.

I ordered 2 cappuccino and got 2 normal coffee

Excellent customer service Really friendly happy place to sit chill chat and enjoy a coffee

Nice coffee. Good service but the shop looks tired and worn and doesn't feel very clean. Furniture is old and worn and surroundings rather dated. In need of a facelift.

Delivery never turned up from just eat says delivered at 12.10

A real treat on a hot day is to have a delicious salted caramel frappe, expertly prepared and served by very friendly staff.

Early for training so popped in for something to drink can't complement the lovely young lady serving highly enough she was chatty friendly and knew her regulars by name and order.

Costa staff are lovely in this location

Always pleasant service and a nice coffee

Awesome Quality & Friendly Staff.

Had a nice pot of tea whilst being warm inside.

I'm very disappointed, whenever I come into the shop I always get amazing service. Twice I've ordered from you now and twice you've messed up my order. The first time you forgot the chocolate on my cappuccino, now you send me a regular caramel coffee with no froth or chocolate on top. Not the service I have come to expect from you, I'm very disappointed.

Plenty of street parking. Friendly team. Good coffee and bacon roll!

Everything was almost perfect except you forgot to add chocolate on top of the cappuccino. The delivery driver was never friendly and polite and I'll definitely be ordering again

A little bit tatty around the edges of the furniture and decor but very friendly and has a real local feel without excluding non-regulars.

Staff very nice. Place needs an upgrade, tired & scruffy

I went on Tuesday 3rd Jan around 4 o'clock. The staff were so kind, and they made sure that they had a chat with what felt like everyone. They put everyone at ease instantly! I love going there to do some work

Nice place to meet for a coffee and a chat

Plenty of room in this town centre coffee house

Very nice food and amazing drinks so flavourfull and affordable.

After making the order I was given a time of delivery but after the time delivery passed by 5 minutes it changed the the delivery time by a further 20 minutes.plus it’s was cold

Absolutely amazing!! Without a doubt my favourite Costa and one of the best Ive ever experienced in the UK. Fantastic staff, atmosphere and customer service. Perfect coffee and what a great new manager in Bekkie too!! 👌

The staff here are just amazing . I have been a regular now for three years . And never had a bad experience there . Its nice to walk in and i don't have to tell them what I want as soon as they see me iam asked latte and I say yes please . The staff are lovely they talk to you and if a problem they sort it as best as they can . Well done guys your the best .

I go here with my friend for coffee

Excellent, good efficient, pleasant staff, clean and tidy cafe. Plenty of room .

I was in at 9:00am Tues 13 Sept 22 a young lady was serving by herself, the queue was at the entrance, and she efficiently and friendly served each customer with a warm smile.

Three items were missing from the order

hot chocolate 😍 drive-thru is smashing it 😋

It's always busy but can always get a seat, toilet is clean.

Nice spot! Friendly staff and strong wi fi

Really nice staff , made to feel so welcome and food and drinks are to die for. Thanks

The food items were all missing

Merely wanted a female staff's number for a date, romantic interest. As a gentleman would. Asked their male colleague, he got offended. Declined to tell her about my interest. She can speak for herself. He spoke to her in very low tones and whispers while perched on the floor tying bins. I am in front of the desk at this time. Didn't find it very appropriate, believe he was speaking ill of me to ensure she wasn't interested. Don't judge a book by its cover. If she had a boyfriend or wasn't interested, please just say. I wouldn't cause more trouble. I would have said cheers anyway and have a good shift. Most woman would like the interest of a man taking interest in her. Chivalry is gone in that place.

Rubbish service absolutely terrible served me on a filthy tray bad attitude the guy with the bald head wasnt the best

Order arrived on time, but it was missing an item.

found my napkin with teeth marks in it???? please find the culprit?

I wasn’t impressed I had to wait 4 10- mins to order a coffee ☕️ then I was informed the woman said she had a ordered too do.. which there was a long queue and still had too wait.. I had no choice to leave as I had too go somewhere else… why do big order when that person not there @ when you’ve a long queue which it doesn’t make sense at all.. I wasn’t happy @ I wasn’t going 2 wait 4 another 10-minutes.. So really it should get a ‘O’ that is what they deserve………

Clean and plenty space. Service bit on slow side

My favourite coffee shop. Love the staff. Always friendly. The cafe is clean and pleasant.

Had valentines special drink from costa which approximately was the most expensive drink out of all. It was as bad as poison that i puked myself.

Nice place relaxing atmosphere and lovely staff and of course the best coffee about

Friendly staff but the syrups are no longer vegan so I won't be using this store in future.

Enjoyed a good cup of coffee with the hubby

Coffee tastes great. Staff are friendly and helpful. You can have good banter with them. They will have a conversation with you if you want them to. Good Covid procedures in place at moment. You have hand sanitiser when needed, wear masks and the tables are cleaned straight after use too.

Nice staff, prices creeping up, but service and taste are good. Issue is the actual cafe. It's very tired and not the cleanest. Needs a good scrub and a makeover.or something. Prices simply do not match the decor

Left toasties packaging open so they went cold.. and a chocolate shortbread in the same bag so that melted all over the bag. Common sense here people!

Shabby and dated. Not a pleasant place. Broken chair, tables needed clearing.

Overpriced. Service was top notch.

Didn't have a problem with the order but delivery driver. I had a notification saying it was close by so went outside waited theor for about 10 mins and he was just sitting in his car until he clocked me and then tried blaming my address when o confronted him even tho I checked and address was correct I stood theor the whole time from when he pulled up and watched until he clicked me them he brought it to me I k ow ge got here in Time limit but its the principle and was ride trying to blame It on me as I said order was fine bit delivery was awful

Order was over half hour later than the latest estimate, no update til it was on it's way and was cold when it arrived

Nice staff but painfully slow.

Just left it outside didn't follow any of my instructions or anything

yet again missing my card to scan for my points on the app.

One or the nicest Costa I've been to,cosey, clean and nice staff

Allways very nice , never had one bad coffee

Nice staff and they serve a lovely caramel latte

coffee was missing the sprinkles, and my points card to scan was missing, which seems to be a regular thing :(

Nice place and friendly staff who do a great job. The place itself is clean, but it's tired. Chips/scuffs/scratches on furniture/walls and just a bit tired. Not staffs fault, and still great representatives for Costa

Fantastic experience, the staff were friendly and extremely helpful! The layout is good and everything is cleaned thoroughly between customers

Saturday 26th June, around 9am...ish 🙂 very welcoming and cheery staff working that morning Seemed to know some of the people coming in and was nice to hear banter and relaxed atmosphere....almost forgettin the outside world for 15 minutes 👍

Goood quality drinks but it's sad to see the prices continuing to sky rocket year on year.

Lovely service everytime friendly staff

Myself and my friend had a christmas drink and really enjoyed it

Wonderful staff wonderful coffee

I have a bacon roll a couple of times a week and it’s been generally ok, however the last few times the bacon has gone from back bacon to 3 tiny pieces of streaky bacon the size of a fifty pence piece. It’s shocking!!!

Amazing staff, always friendly and welcoming and coffee is fabulous x

Dealing with the challenges of COVID really well. Lovely atmosphere here...always relaxed. 👍🏼

Lovely staff, adherence to social distancing all round lovely place!