Costa in Coventry

Parking wasn't clearly sign posted.

I would like to thank your staff for finding my hand bag and keeping it safe for me I was having a panic attack when I found I’d left it behind but they had it and I was able to go back and get it. thanks ever so much xx

Great Coffee which you come to expect 😀

Nice place for a snack and coffee obviously , clean and tidy

Good choice of food and drink with vegetarian/vegan options.

We ordered a coffee and chocolate both were served nice and hot in very good time, I also had a free birthday cake and chose a mince pie which the person behind the counter offered to heat up 5☆

Ordered a medium black Americano to take out. Overfilled and spilt everywhere -- slightly scolded my thumb and finger, no acknowledgement from the server. Wasn't even offered another, decided to go and ask for replacement. Hopefully this doesn't happen to a more vulnerable customer.

In a good location for the cinema, if you've got to wait for for the kids!

Like this Costa. Always quiet and one of the few that have a good seating area outside which is great when it's sunny.

What a discusting place, went in yesterday with my 92 year old father, to be stood waiting in a queue for 20 minutes, When the girl finally came out from god knows where to the till to be asked by another girl who was struggling to make a certain coffee for some help, well the look on her face tells me she had a bad attitude and clearly didn't want to be there. The service was so slow and for that reason we had to leave as we could no longer stand there. These girls certainly need more training and brushing up on their people skills. Im sorry to say we won't be coming back again. Went to the Red Lion down the road and got served with a sausage sandwich and a coffee all within 15 Minutes of being served.

Small car park was nearly full, but there was plenty of overflow parking a few metres away. Ordered a couple of drinks, but noticed one of the cups was chipped after pouring out the tea. Member of staff swiftly took it away, along with the pot of tea and replaced everything. Fairly quiet when we went at 10am. Choice of seating to suit everyone.

Helpful welcoming staff. Good coffee.

As it's not far from where I live been a few times ... But it's simple getting worse always has dirty tables, staff looks like there best friend just died and always out of stock..... NEVER GOT A REPLY TO MY REVIEW, JUST SOMES IT UP THE WORST COSTA I HAVE BEEN TO BY FAR.....

Found the place untidy, every table had stuff on had to ask for a tray to clear my own table and the girl didn't even offer to do it for me, mentioned it to the manager who was very rude, will not be going there again, Costa sort this establishment out.

Worst Costa I've been to. There was only one member of staff working, she was friendly but clearly couldn't cope on her own. Outside where we parked (between Costa and cinema), there was some sort of vent that was leaking and it had frozen over which I slipped on. Coffee was served lukewarm. I stood at the till waiting to ask for a fresh one for over 5 mins with nobody in front of me and nobody came to serve me so I left my coffee and left. Won't be returning to this branch.

Most dirty Costa ever. Cup and plates on every table.

Visited Sunday 11.12.22 at 16.15 and found the staff extremely rude. No sense of customer service. Looked at us but continued cleaning the machines, made us wait a good couple of minutes and didn't bother saying, will be a couple of minutes or anything. Very unpleasant experience. Sulking as though doing us a favour. Hot chocolate tasted like hot milk. No cutlery given because they could not be bothered to wash up. I would receive better service in a local cafe. I would rather stay hungry than visiting this costa ever again. Sort the attitude out!

Everything you'd want in a top rate coffee shop. Ticks all the boxes. Love this Costa Coffee and the staff are so very likeable.

Decent branch of the recognised national chain. Excellent place to work from for a short while.

Specifically relates to the Costa at Showcase Cinema in Coventry (as I've had very positive experiences at other Costa shops). Shop closes at 8pm but as at 7.15pm, unable to toast a panini as the oven had been switched off, drinks served in takeaway cups even though told we were dining in, tables dirty and uncleaned through the entirety of a 30 minute visit, table next to mine was uncleared throughout even though the patron left before I even picked my seat, even though the unit was not busy, our dine-in coffee in takeaway cups only found its way to us by the barista shouting that it was ready to be picked up (if she had brought them over she would have had a chance to see the state of the table and the one next to mine), wanted to buy takeaway smoothies but the ice slushy machine was turned off and "would take a long time to start up". Oh and Amex not accepted at this outlet due it's franchise deal? It could very well be that this is the service you get in the last hour of daily operation, or perhaps the baristas were tired and simply wanted to close for the day but it did not leave a positive impression. I do love the fact that this Costa stays open beyond the typical hours for other Costas so that gets it a plus in my book, service notwithstanding.

Nice clean Costa coffee. Friendly staff, place itself is very spacious with lots of light. Well worth a trip

Lukewarm drinks, poor service, tables not cleared and cleaned

Visited this costa a while ago, and was told due to being short staffed drinks were being served in take away cups and cake in take away boxes, not really happy with this as don’t expect takeaway at coffee shop prices, but gave them the benefit of the doubt. While in Coventry last night decided to stop off for a coffee, placed our order, 3 coffees and 3 pieces of cake (of which there wasn’t much choice) to be told by the not so polite assistant, that these would be served in take away cups and boxes, even though we were eating in. There were 2 assistants and 3 customers in the shop, so not exactly rushed off there feet. We declined and left, we then went to the costa at the Ricoh, where yet again there were 2 assistants and about 12 customers, we placed our order, and the very polite young lady, made our drinks in proper cups and our cake on plates with knives and napkins.

Your standard Costa experience, if you like em you'll like this one

Was served by Jas excellent manners and service friendly staff

Friendly staff, girl working alone when we visited doing a great job

I was not impressed with the service, also the tables could have been cleared it wasn't so that there was rushed off their feet that they couldn't have cleared the tables for the next customer.

Great service and a wonderful iced frappe, but all staff have faces like they got something better to do, except the young lady that served me today her name was mollie shes always happy and polite she is actually the only person who does serve with a smile so im going to campaign #Mollieformanager.

Great service, friendly staff especially mollie who served me a lovely drink. Definitely recommend this cafe :)

Had a lovely ginger latte, sitting in a comfortable seat. Today I had a strawberry frappe which was delicious

Trainee barista who made ordering really annoying, order was wrong, told wrong information, bacon batch nor put straight on to cook. Thankfully coffee was made by another barista and was perfect

Lovely staff Mollie served me and was very helpful

Last two visits awful. Hardly any products and today no decaf! It’s a coffee shop and no decaf wtaf! Staff have slipped a bit too. Not friendly. Not courteous. Not going back

Nice cafe with both indoor and outdoor seating. The indoor seating includes nice deep back chairs and sofas. The summer coffee options include excellent iced Frappes and Coolers

Nice convenient location, always found a seat when we've visited

Omg I normally use the costas in binley but decided to take my son for a iced smoothie as we was going to the cinema up there and we was early. So we enter the building, only a few people in but it's quiet. No member of staff behind the counter, had to wait a couple of minutes before someone appeared. Young girl appeared with all the enthusiasm of a dead fish. Totally nothing up there. The lights were on but nobody was in....you get the jist. So I order my coffee then ask for a ice smoothie for my son. Sorry she replies, the ice maker is broke. That's ok says my son, I will have a hot chocolate instead. Goes to hand over a ten pound note only to be told that they have no change. Totally unacceptable Inadequate Who is running the place? Mickey Mouse? Needless to say we left. Use the other one in binley it's far superior , plus the staff are actually alive.

Very clean and quiet. Enjoyable visit

Place was dirty. Had to wait 20min to get served

Absolutely awful service and cold coffee. Not as ordered. Latte in cup and then it's in a huge tall wobbly glass. If you ask for the order to be corrected it's "u wat".....💩🙈

Fantastic little Costa, usually not too busy meaning there's always a table available if you want to sit in. The staff are really lovely and there is a lovely fun and welcoming atmosphere. Conveniently placed next to the Showcase Cinema and Tesco Extra, which is handy if you want a quick coffee or bite to eat.

Drinks were tasteless and tables were a mess nowhere to sit. Limited selection too for food.

Very good barristers. Poor range and stock levels for sundries. Relatively small difficult car park. Worth going for the quality of the core product

Great Costa. Bright and clean. Friendly service and good atmosphere.

Quality Drink as Always Still Believe Prices need to be more competitive on Drinks

Good coffee but 2nd week running no large takeaway cups

Very nice costa, staff kind and friendly.

The young lady at Costa,at Walsgrave near Tesco was very helpful and it was spotless.

Decent service. Nothing different to a regular Costa. Nice drinks

Over priced coffee but still go alot so yes great place to go too chill for a bit

The staff are sooooo lovely, really friendly. I travel all over England for work and find Costa coffee varies a lot from branch to branch. However, these guys here get it right every single time which is why I will always come back to this branch.

Great team. Always good. Thanks guys see you later 💗🙌🏽

The staff are very friendly. Nice place to relax with a hot drink and a bite to eat.

Great friendly staff, great atmosphere

Very welcoming. Great vibe for meetings.

A good experience, the tiny touch of labelling one of the takeaway cups with an A to denote almond milk was much appreciated 🥛👍

Ordered Christmas drinks taken for when drinks arrived told none of the choc to go with them could have just had a normal coffee

Lovely place for coffee coffee good aswell

Drinks made quickly. Not that busy on arrival. Toast and tea cake arrived 25 minutes after order. Every seated table had used cups/plates.

Coffee was nice, but table could be cleaned better .

Coffee and Cake were really nice. Good atmosphere with pleasant staff.

Was a little burnt-out but I still ate it ha. Overall really good service the young lady who served me was very friendly and professional. Very smiling for so early in the morning which was good 👍 made the visit welcoming the drink was made to perfection thank you..

Great food and drinks, very diligent in regards to food allergies/ intolerances. Despite being a busy lunchtime it was fast, happy service as always.

Comfortable. Sat down with my 3 years old grandson to have coffee and snack. Enjoyed it

Great friendly staff, lovely tasting coffee and really clean. Felt very Covid secure. Only small problem meant 4 rather than 5 star. Have the new app and staff taking payment didn't know what to do for a free coffee. Soon sorted but annoying

Very helpful,polite members of staff,coffee made to it's usual high standard

Nice hot drinks and food and friendly staff

Just popped in for a gingerbread latte

I was very disappointed. They don't take cash.

Good teamwork through the period of opening and got there own personality and understanding of regular customers as with all of the Costa sights in the area.

Best thing they ever opened at Walsgrave. Hope they keep going through this pandemic. Just a shame it's not nearer my home 😁 Thanks Costa

It's OK food not hot slow service,

Latte was " super 👌 " fresh rich taste ..bit expensive was regular though..

Really awful and stressful experience with the asisstant manager who was serving us. He repeatedly kept saying " I DON'T UNDERSTAND" and kept rasing his voice to make the customer seems difficult. When all I ordered was drink without the coffee shot. 6 minutes of explaining a simple drink to him and he just did not want to undersatnd. Made me think if something is actually wrong with him. The lady next to him, bless her even mentioned to him "look it's simple, it's exactly the same drink with a coffee shot" but he just did not want to understand and talk at the top of his lungs to get the attention of people around us. I reallly do not know how he actually got to the asisstant manager position. No customer service skills at all.

Reduced food menu, no indoor seating but if you love your Costa's none of that will bother you iced peach tea sat out on their seating on a sunny afternoon after work. Fantastic.

Nice service, friendly staff, excellent one way system and covid 19 precautions

Busy place , very clean and happy smiling staff

Nice spacious setup with ample seating and parking as well. Standard Costa drinks and food options available. Staff are very friendly and offer swift service.

Food & coffee as expected but long wait for hot food since they only have one warming oven. One free table available to sit and...and 8 that had not been cleared from previous customers

Nice open coffee shop, plenty of space and lots of parking

We visited on a Sunday afternoon for a coffee with friends. Nothing special to write. The coffee shop hadn't long opened as a new venue and it's standard Costa Coffee.

Peaceful, clean with lots of wide windows to get some afternoon sun. Nice :)

Good location, staff are friendly, the place is nice and airy, would be good if they had a drive-thru like the other chain just opened a minutes walk away.

Long wait, staff not welcoming don’t smile ,food not available as advertised , manager doesn’t seem concerned that customers are not happy. Lady making coffees very busy Coffee was good but again no eye contact even when passing drinks onto customers trays. Small changes would make this a nicer Costa to visit .

Pay your taxes & support health & education

Went on sunday evening. Staff were slow Coffee was cold and it was an absolute mess.wont be going back

Awful experience. Myself and 5 friends went yesterday evening. It wasn't busy. Not one single table was clear, empty cups and trays on all of them. Food all over the floor. Service was so slow we didnt drink together and drinks weren't very warm. Staff didnt smile. Not the first time iv seen it in such a state. Wont be goin back

Lovely relaxed atmosphere. Nice to chill out with a coffee. You can also get 10%discount if you your showcase card.

The hot chocolate is the worst I have ever had and when I asked for the ingredients it contains thickener, which is probably modified maize starch, sweetener and E numbers no taste of chocolate. Do not recommend. My friend who had coffee with milk did not like it either. Do they use fresh milk. No.

Ok but nothing special takes a long time to get coffee dispensed when they make one at a time.

Lovley staff and clean thankyou

Went here for Coffee and Toast Friday morning few people in having coffees but 1 Disappointed that Bonfire Spice latte was being Advertised but none available Still nice coffee and no brown bread for toast !!!

The place always serve good coffee and the staff are nice.

Love Costa we haven't got Costa where we live so it is always lovely to enjoy coffee and toast!!!

Very friendly.and warmest greetings.

Great coffee as usual, friendly staff

Lovely, friendly staff, tasty drinks, but it was cold in there due to the air conditioning being on.

Drive through - Quick and easy on the go

Nice and clean. Great coffee and large choice of (bad for you) but yummy cakes.

Great place. Close at 22:00 Saturdays. Very friendly staff.

Very good and friendly service was offering free coffee next day with your receipt which was a nice touch.