COSMO All You Can Eat World Buffet Restaurant | Romford in Havering

Loved the variety in cuisines. The food was fresh and the price was also great. Will certainly go back.

Very disappointing – I will not return. We went to Cosmo in Romford for the first time, and unfortunately, the experience was terrible. We arrived around 8:15 PM and were told that the buffet would close at 8:20 PM. While they were polite in informing us, it immediately put us under pressure. The food was below expectations — the meat, for example, was impossible to chew. We had to rush through our meal while the staff kept watching us, making us feel very uncomfortable. It felt like they wanted us to leave as soon as possible, even though we were told the restaurant only closes at 9:30 PM. We left disappointed, with a lot of food left on our plates because we simply couldn’t enjoy it. It was supposed to be a special moment — my daughter’s birthday — but it was completely ruined. I do not recommend this place and will definitely not be coming back.

Cosmo as a brand is great , I’ve been to other branches many times and I’ve enjoyed myself. This one was good too just a couple of small suggestions: 1. If they could keep the food a little warmer, it’d be great. 2. The toilets are really stinky. They’re not dirty, just need better air filters.

Can't go wrong, children also enjoy as there is a chocolate fountain available. Food have so many flavours ans options. Plus nice to go with friends and family and halal options available

Had my grandsons 18th birthday food was fantastic drinks, great a jug of cocktails 🍸 👌 was good value for money severs 4 people's

Almost Twice the price of Toby Carvery next door, but with at least 5 times the selection of food. The service was efficient and friendly, the food great. I went for dinner, so it was very busy, but not to the point of generating any serving lines. I'd definitely eat here again.

Food quality was very good… service was good but sometime the staff on cleaning duty getting around the guest in rush caused some issue!

Very busy on the day food was nice but not too hot excellent varied choice, staff did great job of keeping up with demand

Decent variety of foods available however that's about it. I went for dinner with my family, although they close at 9:30 PM on Sunday, most of the food including desserts were all packed up and closed around 8:15 PM. Lastly, the food area is quite squished especially during busy periods. Had higher expectations :(

Okay food lots if it plates cleaned away very quickly

There are plethora of dishes to choose from. The staff were pleasant and welcoming.

Really nice food, alot of choice and good prices.

I've been going here for a long time. It really is a world buffet. They give you 1:30hr, but I've never been kicked out. The menu can get a bit boring, over time. The kids absolutely love it. To quote my son, "We're eating like kings"

Nice place to dine with family for a decent buffet. Had a good variety of Chinese food and desserts. Children would specially enjoy as they have unlimited pizza, chicken nuggets and Chinese starters. Indian food is not great , in fact very minimal, there was some chicken tikka but it ran out soon. The ambience is good, spacious. Quiet pricey for around 21 pounds but you don't have much of these buffet options in London for such a price so a good place to eat once in a while and that too within a mall.

The food was absolutely amazing, with a great variety of dishes to choose from, and everything we tried was fresh and full of flavor. The service was also good, with staff being friendly and efficient in clearing tables and assisting when needed. However, when we arrived, we were told that we only had an hour before we needed to leave, which felt a bit unnecessary. I understand if it was extremely busy, but throughout our visit, at least half the restaurant remained empty. This made the time restriction feel a little off-putting and added some pressure to what should have been a relaxed dining experience. That being said, we still really enjoyed the food and the overall atmosphere. If they were a bit more flexible with their time limits, especially when it’s not packed, it would make the experience even better. Despite this, we would still return because the food quality and selection are excellent.

A lovely place but not as many variations of food that ypu normally see on a all u can eat buffe but very clean and nice place

Excellent place for family entertainment and variety of foods

Poor vegetarian selection. Indian curries were terrible. Cleaning trolley in buffet area. Not many starters & dessert selection can be bigger. It's not worth the price & they add 3% service charge to bill though there is no service to table really. Crowded too.

The food is really lovely hear . We got a lot of dishes choices here.also the staff are very nice. Iwe will come back. Thamk you cosmo

The standard in Romford has really dipped, very bad and disappointing , the staff customer service is so poor the named manager Dipesh and George who said I am the only Chinese here. We got told we can only have 1hr for a birthday dinner, queried why it wasn’t advised or in their policy. Rudely stated we make that decision it’s busy. The behaviour and attitude was shocking. I am never ever going back there anymore. A new better competitor need to come on board and take them out of business. Following up with reporting them to trading standard . The two named need to demoted they are not a good representatives of the business.

all the staff were so nice and helpful and quick! especially chidera and chiamaka, i had a lovely time with my family. the drinks and food were very nice too, i recommend this place highly to anyone !!!

Excellent variety, fresh tasty dishes and friendly customer service. Will come again for sure.

Food is ok. Lots to choose from and constantly topped up. Is just too loud with unruly parents with kids who are worse. No management control

Delicious food and a good setup.

I am writing to express my disappointment with the service my group and I received during our visit today. We were a large group and fully aware of the 1 hour and 30-minute dining limit. However, after just 45 minutes, we were asked to leave, which was both unexpected and unacceptable. To make matters worse, the manager, Ivan, was extremely rude and disrespectful in his communication. His approach was unprofessional and made our experience unpleasant. A restaurant's success depends not just on its food but also on how it treats its customers, and unfortunately, our experience tell far below expectations. I hope this feedback is taken seriously, and I would appreciate a response regarding how this will be addressed. I believe every customer deserves to be treated with respect, and I hope no one else has to experience this kind of service.

Nice place, lots of food choices but a little bit manic when busy especially on weekends! But great value

Lovely place,great Ambience and good food

Food was not that hot, I only thing I liked was the pudding . I'm a bit disappointed .

Used to be alot nicer. Shocked that my 11yo niece has been charged adult price. Long wait for fresh seafood and the portions are ridiculously small. The fried prawns recipient is always empty. The same with buffalo wings. Very busy and loud atmosphere. I'm afraid for us it's not worth it anymore.

Excellent parking Good choice of dishes

This is the worst food I have ever eaten anywhere! It’s hard to see how someone could mess up a butter chicken, Well, congratulations, Cosmo, You have. The meat is very low quality. The sushi is dry. The dim sum has hardly any filling and is again dry. Will not be going again. It’s not for me. 😞

Lovely place but please start deveining the salt and pepper shrimp, it’s common practice to properly clean the food your serving I shouldn’t be deveining a meal Im paying for

great food nice people very clean once you try you will come back to this delicious place

Omg the place is disgusted,if u want to eat frozen food fish go geras and sausages ,u are welcome,staff don’t serve drink ,look at each other’s,lounging from us,dosgusting ,guys be careful shocking ,no food no drink and charge us 129 pounds disgusting,I will contact head office to check when they close the food and bar ,if u come 8 a clock,and one more thing I called them and the guy who answered the phone was so rude and I asked him name and told me is Cosmo 😅😅😅😅really mate

Great place as they have a large variety of food.

I had an absolutely brilliant time at this place! The food was spot on—especially the Sweet & Sour Chicken and Beijing Ribs. Everything was super clean and the atmosphere was just right for a relaxed meal. The service was top-notch, making the whole experience even better. I can’t wait to come back again, but I'd love to see some chicken in yellow bean sauce on the menu next time!

I celebrated my birthday here with my kids and my friends. We had a very nice time. Food was delicious and plenty of choices. The customer service was great! Dessert was yummy too. Definitely worth it. Highly recommended.

Food and customer service was excellent.

I DO NOT RECOMMEND THE FOOD IS NOT FRESH SOMETHING IS WRONG EVERY TIME AT COSMO. WHEN I'M GOING AND IT'S ALREADY HAPPENING 3. We feel bad

This cosmos was quite a suprise. The suprise is how small it was. You can see all the available seats. The bar is about the size of a single bedroom. The food area is a large living room area. The main cuisine was Indian and Chinese with both giving a good range of dishes as you would expect. The rest were a ragtag bunch. Sushi and veg was about 3 dishes each. The fried food corner was actually pretty good, I rate the food well there. There was a roast dinner corner, pizza corner and about 3 other single dish per cuisines. They did have the fresh food counter where the chef cooks to order shrimps, oysters, beef etc. that was it. The dessert section was decent, choco fountain, hot and cold desserts. Other than it being small, the service was fast and good. Though if you sit anywhere near the entrance, there is a cold draft every time the entrance door opens. The food is what you'd expect, there are some well cooked food and others bland and cold.

The best food and services ever

The standard has dropped as compared to 2 years back. They intentionally hold back on some food even though they call it buffet. I.e. fried shrimps 🍤

Thank you for taking the time to respond. After considering your thoughtful approach, I’ve decided to retract my comment. I’d like to point out that the issue likely stemmed from staff members fearing the consequences of breaking rules or being flexible, possibly due to pressure from upper management. In some situations, depending on the context, I believe it wouldn’t hurt to adjust the rules to accommodate certain customers. In my case, the staff member who served me appeared hesitant to bend the rules, possibly due to fear of repercussions, which may have led to a strict response, though it could have been unintentional. Rather than reprimanding staff, it might be more beneficial to establish a tone of flexibility/malleablity from the top down. Just my two cents. Thank you again for your response.

This is not a restaurant. It’s a canteen. You’ll be seated next to a family with screaming children and a bunch of people loudly talking on their phone. Ok if you just want to get stuffed. Not ok if you are expecting a restaurant atmosphere

During my holiday in London, I had the delightful experience of dining at Cosmos Buffet, and it was nothing short of extraordinary. The moment I walked in, I was captivated by the inviting atmosphere, vibrant décor, and the tantalizing aroma of freshly prepared dishes. This all-you-can-eat restaurant offers an incredible variety of cuisines from around the world, with a special focus on Asian, Mediterranean, and traditional British dishes. The sheer diversity of food options caters to every taste, making it a paradise for food lovers. The food was absolutely delicious. Every dish was bursting with flavor and prepared with fresh, high-quality ingredients. From expertly seasoned sushi rolls and tender dim sum to mouthwatering roasted meats and perfectly spiced curries, each bite was a treat for the senses. The dessert section was equally impressive, offering an array of sweet indulgences like creamy cheesecakes, delicate pastries, and a flowing chocolate fountain that added a touch of whimsy to the experience. The service was impeccable. The servers were attentive, friendly, and quick to clear plates, ensuring a seamless dining experience. They were always on hand with warm smiles, ready to assist with any request. The overall ambiance, combined with the exceptional food and service, made my visit truly memorable. Cosmos Buffet is a must-visit for anyone seeking a delicious, diverse, and enjoyable dining experience in London.

I like the food is the best service is excellent

It's unlimited food and a wide selection, and reasonably priced. But with all these things, the food is put out and left and is not the best quality. As buffets go, this is a good one.

Excellent food great place for dinner with the family

Worst experience ever had. Grill was not ready, we had to wait 30 minutes for the chef to start cooking , after that he gave as an humiliation smallest portion of beef stake I ever see in my life , literally you can eat it straight away in one go . We couldn’t get any prawns at all, the container been empty for one hour. Very small range to choose food. Never go again, definitely no worth 24£ per person .

Food was very delicious and service was also great we enjoyed alot .we definitely back again 😊

Firstly on arrival as a family of 4 prebooked meal for our daughters 7th birthday we was somewhat greeted by a front of house gentleman called Ivan who is supposedly a Manager,rude welcoming with no eye contact nor no pleasantries.Guided to our table by what i could say as a waiter who had no clue in his whereabouts of the restaurant must of been his first shift needed to say not his fault! Placed ourselves at our table and explained that we have a family voucher after about 10mins of confusion with back and forth regarding payment and prices we settled on a price which was different from the display online booking price. DRINKS= Refilled machines which displays 4 options 3 of them was watered down clearly not been changed and this was dinner service 5.pm prime time dining ! ATMOSPHERE =Terrible worst i have ever seen in a restaurant countless groups of eastern European Men gathering around there tables speaking aggressively slamming there contents on the tables making guests feel anxious. FOOD=Where do I start ? Food felt like it was luke warm particularly cold could probably agree that it was lunch time sittings left overs,the live cooking area where chefs cook steak prawns and scallops was always full of these eastern European men loitering around eatting while standing and ordering on the go this should not be allowed management should place a que in system for this! 3 times I got up to replenish my plate and not once could I get to the live cooking area Terrible ! Overall I will never return to this branch in romford it was probably the worst dining I have ever encountered if I could give a minus 5Stars I would. Terribly Disgusting.

Food is exactly what you'd expect, plenty of choice and a great place to meet with friends

The food quality is not the best. Most dishes are not homemade cooked but frozen food cover in sauce. Not a great selection of salads

Customer service. Ie waiter was rude. Giving drinks to wrong people. And also not receiving their glasses for drinks. Was told by waiter his glass not glasses were a the end of table. Food was great. Paid £71.00 I expected better service

Very good food, drinks and service.staffs were so friendly. Ambiance is good. For the price we pay food is excellent . Variety of cuisines. Must try

I recently dined at this buffet restaurant, and it was an absolutely delightful experience! The staff were incredibly friendly and attentive, ensuring that every guest felt welcomed and comfortable. From the moment we walked in, we were greeted with warm smiles and guided to our table promptly. The variety of food on offer was impressive, with dishes catering to every taste and preference. Each item was fresh, flavorful, and beautifully presented, making it difficult to choose what to try first! The service was seamless, with plates being cleared quickly and drinks refilled without us having to ask. What stood out the most was how inclusive and inviting the atmosphere was—it’s truly a place where everyone feels at home, from families to solo diners. Highly recommended!

This place has change for good. They are so much organised now! You dont have to push or be pushed by people for couple of chips. We went for xmas dinner on xmas eve. Best time ever! We go twice a year (maybe 4 times a year) and this time was really good. Not talking about the food but the experience. We booked in advance and were there 10m earlier. No queue. Place was very clean. Waited 1 minute to be seated (3 kids 2 adults). Every time a table was free, 3 people were coming to clean and sort it out. Every other table was taken which ment that there wad space to walk between tables. Will reccomend this place even more. Foodwise this place is always good but there was people cleaning every drop next to the food stations in no time.

This buffet restaurant is a gem! The staff go above and beyond to make sure your experience is exceptional. They are polite, attentive, and always ready with a smile. The service was fast yet not rushed, creating a perfect dining pace. The food selection was outstanding, offering something for everyone, from fresh salads to hearty mains and decadent desserts. Everything was cooked to perfection, and the flavors were on point. The ambiance was warm and welcoming, making it an ideal spot for families, groups, or even a casual solo meal. It’s rare to find a place that balances great service, excellent food, and a cozy atmosphere so well. I’ll definitely be back soon!

Disgraceful food was cold all 3 of us had cold food we had 2 plates each as we threw the first away and on both occasions had stone cold food we paid £26 pound each could have had better in McDonalds this was a birthday treat for my husbands son and we really were not happy

Visited here for the 1st time today, will never return. Food was lukewarm, when asked our server what was the holding temperature of the food, she said 25c I think....🤔 I was like, well I hope not or we will all have food poisoning as holding temperature should be above 63c Spoke to the front of house man, got a dismissive response. Was told it is a buffet and you have to mix the food with a spoon before you take any. I went straight to the chef and ask h8m to check the temperatures. Which took him 5 minutes to even find the probe (which should be at hand) After waiting until the food was refreshed, he took temperature, it was 63.7c At this point the food was freshly put out so it should of been higher in temperature than that. All the Chinese stations, all the lids were left with their lids lifted up, which will make the food go cold. I was not the only customer that complained that the food was cold. Let's hope my son's and myself do not have a stomach ache later. Avoid Avoid Avoid.........

Just had a great dinner—would definitely recommend this place if you’re ever in Romford. The food is top quality with a huge variety of options, and they also have an amazing drinks menu. Mr. Sawad looked after us so well, making sure everything was perfect and that we had a great experience. Fantastic service to match the great food!

Fantastic buffet with a huge variety of cuisines! Everything was fresh and delicious, and the staff were super friendly. Great value for money!

Cosmo’s pricing is reasonable, especially considering the extensive buffet selection. The all-you-can-eat model offers solid value for those looking to indulge in multiple dishes. It’s particularly great for people with large appetites or for those who enjoy sampling a variety of cuisines in one sitting.

My time here is always amazing! Big thx to Ivan who gave us a great service!

Cosmo is a global buffet chain known for offering a wide variety of dishes from around the world, catering to different tastes and dietary preferences. Typically, the experience at Cosmo is a casual, all-you-can-eat affair, where guests can indulge in everything from Asian stir-fries and sushi to classic British roasts, Italian pizzas, and Mediterranean dishes

I had a wonderful experience last time i go here, the foods are really amazing and especially the chinese and indian section. We got lots of varieties food section here, and the customer service was also very amazing. The reception guy Ivan was really helpful and kindful one of my friend was sick he took care of him and give him good hospitality, Thankyou COSMO we really enjoy it.

As for the food, it was absolutely delicious. I highly recommend trying their signature dishes, which showcase a fusion of flavors and high-quality ingredients. The appetizers were a great start—crispy spring rolls and a flavorful seafood salad that whetted the appetite. For the main course, the grilled steak was perfectly cooked, tender, and paired with a rich, savory sauce that complemented it wonderfully. The dessert menu offered a variety of tempting options, and the chocolate mousse was a sweet end to the meal.

Coustomer service and food was very owesome pleasant atmosphere

Today I'm visit cosmo in romford with my friends and service of the cosmo is very nice expecially the reception staff and waitress of Suhail and wide variety of food are availability in cosmo is awesome expecially the chicken Tikka and the mutton curry and I suggest cosmo for the better experience with your family and friends.

If you're looking for a dining experience that combines quality food with an inviting atmosphere, Cosmo Restaurant is a fantastic choice. The moment you walk in, the ambiance is warm and modern, with stylish decor that makes you feel right at home.

I had a great experience at the restaurant, where the food was fresh, flavorful, and offered a wide variety of options. The availability of halal dishes, clearly marked and well-prepared, made it even more enjoyable. The service was excellent and the staff were attentive.making it a great choice for everyone to enjoy and I highly recommend it to everyone.

The restaurant usually boasts a casual and vibrant atmosphere with a modern design. Bright lighting, large seating areas, and an open-plan buffet layout contribute to a bustling yet welcoming environment. It's a family-friendly spot where you can expect a lively crowd.

Romford's best buffet, awesome food and amazing service!

Best buffet in Romford! Amazing variety, great quality, and a lovely atmosphere. Highly recommend!

Extremely Disappointing Experience – Immediate Action Needed Against Manager Ivan I have been a loyal and regular customer at this restaurant, drawn back time and time again by the exceptional food and mostly great service. However, my most recent visit was an absolute nightmare due to the unprofessional and disrespectful behavior of the manager, Ivan. I feel compelled to write this detailed review in the hope that the owner of this establishment will take serious and immediate action to address Ivan’s unacceptable conduct. What Happened: I visited the restaurant with a group of friends to celebrate and enjoy ourselves. We ordered food and continued to spend over £200 on drinks after finishing our meal. Despite the fact that some of my friends were still eating dessert, we were abruptly told by Ivan that we had to leave within 5 minutes. This came out of nowhere, as no one had informed us of any time restrictions when we entered the restaurant. When I approached Ivan to discuss this, his behavior shocked me. I politely asked for his name, and he outright refused to tell me. I tried to get a closer look at his badge to see his name, and instead of cooperating, he demanded to see my ID—a completely illegal and uncalled-for request. His demeanor was dismissive and confrontational throughout the conversation. I even suggested checking the security cameras to confirm what I was saying, but Ivan brushed me off and told me that I should have read the restaurant's policy. I explained to him that I’ve been a regular customer here for years and have never been told about such policies. As someone who manages over 150 people myself, I know that it’s the responsibility of the staff or management to inform customers about critical rules—not to expect them to read a policy document on their own. This is basic customer service. Unprofessional and Discriminatory Behavior: What made this incident even worse was the clear personal bias Ivan displayed toward me. He made it clear, in no uncertain terms, that he didn’t “like my face.” This is beyond unprofessional—it’s discriminatory. I have never caused trouble at this establishment. I’ve always respected the staff, tipped generously, and been treated kindly in return by everyone—except Ivan. Why Action Is Necessary: As someone in a leadership role, I believe firmly in the principle that “the customer is king,” as long as there is mutual respect. Ivan’s behavior is a stark violation of this principle. His actions not only ruined my experience but also tarnished the reputation of an otherwise excellent establishment. As a manager, Ivan failed to uphold the standards of hospitality. His confrontational and dismissive attitude is damaging to the restaurant’s image. His refusal to provide basic information like his name and illegal demand for my ID are unacceptable. His personal bias and unprofessional comments about my appearance are grounds for serious disciplinary action. Message to the Owner: I am writing this review not only to share my experience but also to urge the owner of this company to take immediate action. As someone who manages a large team myself, I understand the challenges of leadership. However, I would never tolerate such behavior from anyone under my supervision. Ivan’s actions reflect poorly on your business, and without addressing this issue, you risk alienating loyal customers like myself. The food at this restaurant is truly exceptional, and most of the staff have been wonderful in my past visits. However, no level of quality in food can make up for such poor treatment by management. Please take this seriously and ensure that Ivan’s behavior is addressed appropriately. I hope to see changes soon because I genuinely want to continue supporting this establishment. But as long as Ivan remains in his position without consequences, I cannot recommend this place to anyone.

Unacceptable Treatment – Ivan Is the Problem I have been a loyal customer of this restaurant for years and have always praised its food and service. Unfortunately, my recent experience was completely ruined by the behavior of the manager, Ivan. After spending a significant amount on food and drinks—over £200 just on beverages—we were told we had to leave in 5 minutes, even though people at our table were still eating dessert. I approached Ivan to discuss the issue, and his attitude was shockingly rude. When I asked for his name, he refused to tell me and even demanded to see my ID, which is completely illegal and uncalled for. I suggested checking the cameras to prove our point, but Ivan dismissed me by saying I should have read the restaurant's policy. I told him that, as someone in the business world myself, I don’t force my customers to read lengthy policies—I communicate important rules directly. Ivan clearly doesn’t understand this basic principle of hospitality. The food here is excellent, but Ivan’s unprofessional and disrespectful behavior overshadows the entire experience. If management can’t be polite and accommodating, it ruins the atmosphere for everyone.

Terrible Management – Ivan's Behavior Ruined the Experience I’ve been a regular customer at this restaurant, always enjoying the food and tipping the staff generously. The food here is excellent, but the management—specifically Ivan, the manager—completely ruined my experience this time. We spent a significant amount of money, ordering food and later drinks worth over £200, only to be told abruptly that we had to leave in 5 minutes, even though people at our table were still eating dessert. When I approached Ivan to discuss this, his attitude was rude and dismissive from the start. I asked for his name, and he outright refused to tell me. When I tried to read his badge, he escalated the situation by asking for my ID, which is not only unnecessary but also against the law. I even suggested we check the cameras if he doubted my claims, but his response was that I should have read the restaurant’s policy. I explained to him that I hadn’t read the policy because I’ve been dining here for a long time and have never had any issues before. As someone who also works in the business world, I know it’s the responsibility of the staff or management to inform customers about important policies, not to expect them to read everything beforehand. Ivan’s response showed a complete lack of understanding of basic customer service. What made this worse was his apparent personal bias against me. Ivan made it clear that he didn’t like me, which is unprofessional and unacceptable. I’ve always respected everyone at this restaurant and never caused any trouble. Most of the staff know me and have treated me kindly, but Ivan’s behavior was nothing short of discriminatory and rude. While the food at this restaurant is truly exceptional, Ivan’s behavior as a manager is appalling. His lack of professionalism and the way he treated me and my group left a sour taste in what should have been an enjoyable experience. Management like this is unacceptable and reflects poorly on the establishment. If you value respect and good service, I’d think twice before dining here—unless Ivan’s behavior is addressed and corrected.

Rude Manager, Unacceptable Behavior – Avoid This Place! (IVAN MANAGER) I’ve been a loyal customer of this establishment, always respectful to staff, tipping generously, and maintaining a good relationship with the team. However, my recent experience was nothing short of shocking due to the unprofessional and disrespectful behavior of the manager, Ivan (whose name I discovered only after much difficulty). When we arrived, no one mentioned any time limits. We ordered food, enjoyed it, and then spent an additional £200 on drinks. While several people at our table were still eating dessert, we were suddenly told we had to leave in 5 minutes. This is completely unacceptable and unprofessional—especially considering that we were still consuming drinks and contributing significantly to their revenue. I decided to speak with the manager to address the situation and asked for his name. Surprisingly, he refused to tell me, forcing me to try and read his badge. When I attempted to take a closer look, he rudely asked for my ID—something he legally has no right to demand. This escalated the situation unnecessarily and showed his complete disregard for customer service. What’s worse, it became apparent that his behavior wasn’t based on anything I said or did but simply because, in his words, “he didn’t like my face.” This is deeply unprofessional and outright discriminatory. I’ve never caused trouble at this venue, have always respected everyone, and have been respected in return by the staff—except for Ivan. This experience was particularly upsetting because I came to enjoy time with friends, not to deal with a rude and unaccommodating manager. Instead of managing the establishment with professionalism, Ivan seemed more interested in asserting his authority in an inappropriate and confrontational manner. This incident has left a lasting negative impression on me and the others in my group. As someone who has frequented this place and been a good customer, I find this treatment unacceptable. If this is the attitude of the management, I would strongly advise others to avoid this place altogether. Management behavior like this needs to be addressed urgently—perhaps by a disciplinary committee—because it does not reflect well on the establishment or its otherwise excellent staff.

Terrible Experience – Poor Management and Unacceptable Behavior I visited this establishment with a group of seven friends on New Year’s Day, expecting a pleasant time, but instead, we left extremely disappointed and frustrated. To begin with, no one informed us about any time restrictions when we arrived. We ordered food, enjoyed our meal, and continued ordering drinks worth over £200 after finishing our food. However, to our surprise, we were abruptly told we had to leave in five minutes, even though several people at our table were still eating dessert. This is unacceptable! As paying customers, we should not be rushed out, especially while continuing to order and consume drinks. The situation was made worse by the behavior of the manager, Mr. Ivan. It was clear that he was unhappy about having to work on the first day of the year, but that is no excuse for his rude and dismissive attitude. When I approached him to discuss the situation calmly, explaining that I couldn’t take my drinks outside and intended to finish them inside, he bluntly told me that we had to leave within 5–10 minutes. This kind of behavior from a manager is shocking and unprofessional. Instead of trying to accommodate or show understanding for his customers, he chose to act in a way that made us feel unwelcome and rushed. It is highly disrespectful to treat paying customers this way, especially when the establishment benefits from our continued orders. In my opinion, Mr. Ivan’s actions should be reviewed by the disciplinary committee. A manager’s role is to ensure guests have a pleasant experience, not to push them out the door, especially when they’re spending significant amounts of money. I would strongly advise against visiting this place if you’re looking for good service and a welcoming environment. This experience ruined what was supposed to be a joyful start to the year, and I would not recommend it to anyone.

Went to celebrate my nephew's 16th birthday. Was concerned going with a big family as it could get quite pricey. However, I was pleasantly surprised to find that they charged kids differently based on their age which is great news for families. Atmosphere is as good as any buffet can be. Staff were attentive and polite. Food selection is ok (not the best that I've). I think it's a decent spot for an AYCE. Note: The food gets packed up quite early in the evening (8.45 or earlier) so do bear this in mind as we felt quite rushed in the end.

I got food poisoning the next day, the workers were rude and not professional. If you value your health, don’t come here. Way too expensive and not worth it.

Not many options for halal dietary requirements Food wasn’t amazing if I’m honest The dessert selection was also basic The cakes were very stodgy

Man on the door was rude, arrived at 8:25 and was turned away ? Not sure why it says open till 9:30 if you’re not allowed to eat there if you arrive at 8:25. Change the information on the website and get some polite staff please

Brilliant food Was told only 5mins left at end which was a shame

Lots of choice always topped up.. not mind-blowing food but filling. I had 5 plates plus dessert.

Had a great experience in cosmo

I recently visited cosco with my families.The foods are very delicious. Mostly the Hallal food is much than before. I highly recommend all of them much visit cosmo

Looked online price £20 when there as Xmas £25 . Went inside and got seated person in front vaping so got up and complain what should not be for me to do as management standing almost at side worrying about radios and how many there . Gone to get food soup for starters . No bowls so had to find sombody to ask for bowls to be told use the desert ones . So soup out off plastic bowls like a children’s party. . Second serving 3bowls over steam saying dumping all empty and one with wraps for duck . For whole stay no dumplings when asked not long . Gone back to table kids just running around touching all the food and putting it back . Gone to centre most bowls empty or just juice off food in middle . When gone for dessert my don’t have the sweet soft eggs as just seen a little boy lick one and chuck back in bowl . From start to desert no Eaton mess when asked twice was told 5 min . When did decided what to have for dessert yet again 3 bowls with chocolate in as two girls playing with fountain and member staff standing watching . So yet again had to wait for bowls . Got bowl and the only thing that looked like never been picked by kids was frozen ice cream out off freezer . The whole experience was where the hell are these parents when kids go up to eat and why don’t staff step in and stop them . The whole experience was where was poor that I will not return . Even tho I did talk to member off staff on exiting that was dearest £100 spent less drinks

Foods great, if you’re Nigerian, the rice feels like home and them shrimps

Hi its been our 6th or 7th time not sure being here in cosmos, its like an addiction when we come to belfast the food is just more than fantastic especially chef biju is amazing the beef steaks and seafoods like prawns and stuff he made for us was really authentic and super behaviour to customers , hats of to his patience all together he is icing on the cake , we would suggest cosmos to every food lovers…

I have been coming to Cosmo for about 4 or 5 years now, we go there for our Christmas Dinners,to celebrate birthdays or just to have something to eat on a regular day. Food is amazing and their service has never failed us. This place gets very busy but their staff still manages to accommodate us every single time. Waitresses and waiters are always polite and welcoming. If your looking for a place to eat something fresh and cheap at the same time you dont need to look any further.

COSMO Romford, all you can eat restaurant, has improved a lot in recent times(I was here last year and didn't enjoy my visit at that time). However this time it was good as now the halal food is mentioned in written form on the board and there are more options for halal food. But the only concern was that most of the Indian/halal food dishes were made too salty, especially the 'lamb rogan josh' was literally inedible...!!! The naan bread and pilua rice have definitely gotten much better as they were fresh, soft and fluffy this time. The dessert section has also improved with more cake options which includes cookies & cream cheese cake, carrot cake & chocolate fudge cake(all of these were very tasty). The soft drinks are bottomless which is great. Overall very much satisfied with this visit to COSMO Romford. Definitely recommend this place.

We came to Cosmo to celebrate my birthday there and was welcomed and looked after by the host and server and the food as always is fantastic and tasty and it's all you can eat and bottom less refill

Great location, plenty of paid parking. Loads of halal options for anyone looking for halal food. Loved the deserts too.

Drinks were a bit flat but other than that it was great, the food tasted amazing.

I regularly go to all you can eat food places. I found cosmos has the least varieties to pick from. Limited cuisines compared to Jimmy's and JRC. I didn't like the food there much, but the sweets were OK. The vegetarian options are a bit less to pick from.

Great meal and service as always!

Never a quite place for the past years of visit.. only that there's always a struggle to get shrimps

This place is our new spot. first visit last week and food was beautiful we where late and they where so accommodating, selection was still more than we could handle and the staff where professional and courteous in every way. I have never favored world foods restaurants as i find the flavour is a little similar in every dish in London and only liked the one in Cambridge. but this one!!! Beat it hands down and i am daily recommending it to all my friends family, work colleagues and even students. Thank you so much for your amazing service.

Cosmos has been great in the past, I have a sea food allergy, I only could eat chicken curry and some vegetables. They had roast beef but the meat was bland and a bit hard. All the other food had oester sauce and fried ones had been fried with the same oil as see food making it impossible for me to enjoy. Very disappointed. No going there anymore.