Coco Mill in Carlisle

Disappointed that from the moment we sat down, we were told we had a hard stop just over 1hr. Despite this, the food took over 50 minutes to arrive. We were then told once the food had arrived that someone was coming for this table in 20 minutes. We should not have been given a seat if the timing was so tight, nor should we have been reminded four times that we needed to be quick. Unfortunately, the food did not compensate for this issue and was overly salty and overpriced for the quality. I did however appreciate the vegetarian menu.

Place was nice and so was the staff but the food was not the cheapest and not the best sadly

Wonderful atmosphere, amazing high quality food, attentive staff. Highly recommended (especially the yorkies as a starter!)

First time visit, I ordered the steak pie which good but I thought the portions were small for a £17 meal. Mu daughter ordered the Korean chicken wrap which was good.

First time visit and I’d heard good things about the food. My partner and I took our little girl and decided to go for a beef dinner. My daughter is fussy so had plain waffles with syrup. The team were very accommodating to her fussiness and it was no issue for them. The beef dinner was lovely, meat was perfect, mash was seasoned really well and nice and creamy. Plenty of gravy which, I feel, can sometimes be an issue when eating out. We had a side of homemade coleslaw and a garlic flatbread with cheese. This was also really tasty. I’d definitely return and try some of the other dishes on the menu!

Popped in for some cocktails and they were nice and strong, none of this watery nonsense you sometimes get in other places. Nice atmosphere as it was busy.

Great Cumberland Sausage, good beer choice and chilled atmosphere - really enjoying my meal here. The pickled onion rings are to die for! Highly recommended.

Featherblade steak was lovely and very rich. Friendly staff, central location

Went in for a couple of drinks. Had the most amazing non alcoholic cocktails....... Delicious🍸🧡🧡🧡🧡🧡

Good food great beer choice. Good service.

Little pricey (but a lot of these gastropubs are). Food was excellent and service was very good (something that is becoming rarer)

Bonito local, y muy buena atención. Servicio bastante lento. Buena comida a base de pollo con diferentes presentaciones

Love this place. Always a good atmosphere with a great mix of folk. Food and drinks were really tasty. Decor is really up our street too.

Couldn't fault the place,lovely decor, great staff and amazing food .

I have attended the restaurant for an evening meal, the food was over a wait and came unedible and over cooked. When raising the concern to staff that was inexperienced in customer service they said they could not resolve the issue and I had to pay full price for a meal I left. Very disappointed and will not return or recommend.

Booked an evening meal, after eating here previously it has always been ok. However, on this occasion it left a lot to be desired. The wait for the food was ridiculous and it took over an hour to come. When it arrived one o& the meals was average, 2 were ok ish and one was over cooked, so much so that you couldn’t bite into it. After picking at it, we were asked if everything was alright, we said no and that one meal was inedible, the waitress wasn’t interested in the slightest, disappeared for 5 minutes and said there was nothing she could do, no apology, nothing about replacing the meal or anything. Our group will definitely not be returning. Don’t like giving bad reviews because everyone has to make a living. All that as needed was an apology and some decent customer service.

Usually it’s decent but I got a ceasar salad today and I’m really sickly after.. my toddlers pizza was swimming with cheese and it all slid off the top too :( for £30 with a small glass of wine I’m disappointed

Coco Mill….quality well prepared food. Delicious flavours served quickly with no problems. Great interior and friendly staff. Highly recommend.

Comfortable and attractive dining room. Good food. Friendly staff. A great place to eat and enjoy some time with friends.

Went yesterday with my granddaughter who goes there regularly. Food was gorgeous, I will definitely go back and will recommend it to everyone

Meal salty to the point it was not edible . Staff nice to begin with. However as soon as I complained there attitude completely changed. The person said I should have complained sooner. I had only took couple of bites and was drinking water in between . I was so shocked how salty it was My partners was the same . The waitress had asked if every thing was ok . However This was before we had even taken a bite !! And promptly disappeared . I had to go up to the bar to complain . I eventually got most of meal refunded . But there attitude wasn’t nice. In my opinion the coco mill staff needs some training on customer service . Will not be back !!

The food was delicious, I had the Korean fried chicken, which was superb. My partner had the Yorkshire pudding with pulled beef, fantastic. My mother had the chicken Caesar salad, which she thoroughly enjoyed. However, the staff were absolutely terrible. We ordered a side of salt and pepper chips, which never turned up, I did ask the waitress about them, and she said,'they're on the way,' which was a lie. They still tried to charge us for them. But worse than this, was the general attitude of the young staff, all stood by the bar talking and looking at their phones. This wasn't good. Really let's the place down, try harder.

Lovely cleam restaurant. Staff could be more attentive (was standing chatting a lot, and we struggled to get their attention). Food was okay, but we found it very salty.

I have previously written on trip advisor how much I enjoy going to Coco Mills and in particular the Sunday lunches. Today was no exception, with a beautiful lunch of roast chicken and all "the trimmings". One reason for going to Ccs. is the atmosphere in addition to not feeling out of place as an elderly single man. An incident today, however, has got me thinking whether I shall ever go in there again. Having arrived at noon (not having booked a table) I was shown to a table by the manager and having placed my order proceeded to enjoy my lunch. Imagine my surprise , therefore, Circa 13.00 a somewhat enthusiastic waitress came over and asked me to finish my meal as the party who had booked the table previously had arrived. What a pity this waitress has not got the customer skills which, I have to say, the others have. Perhaps she was having an "off day" but having eaten in some of the finest restaurants in the country I do not expect to be treated like that. Why does the name "Bordo Lounge" come to mind?

A fantastic brunch great decor and very good service I wouldn’t hesitate to recommend this restaurant to everybody visiting.

Went in for Sunday lunch, having been here many times previously I was expecting it to be better. Very average and service was poor Disappointed

Disappointing food that promises much on the menu. Asked me how I'd like my steak then produced a couple of sliced bits of obviously precooked flabby grey meat which was possibly microwaved.

Dined here as a family and had an absolutely beautiful meal. Staff were welcoming, friendly and attentive and nothing was too much trouble. The food itself was divine and the Barbacoa Taco that myself and my daughter had was stunning. My husband said the Cumberland Rump steak was cooked to perfection and the best he'd had in a long time and our five year old demolished the kids fish and chips. We will definitely be back when next in Carlisle.

Excellent Restaurant. Ate here following my graduation. Excellent service. Food was delicious and not shabby in portion size either! Everyone was happy with their food. Highly recommend!

Really enjoyed a lovely meal of Chicken katsu and a few pints of real ale, the service was excellent.

So good. Great selection of beer. Chicken burger 10/10

I came here yesterday after having it recommended by a friend, I wasn't disappointed. The staff were brilliant an very friendly. The food was out of this world, I will 100% be back.

Had our works lunch here at end of term. Extensive menu and very nice atmosphere. Great service and excellent cocktail menu. Great setting in the middle of town.

Great place, top food and drink. Good music too! 👍

Lovely pub, very comfortable, we did enjoy the Chesterfields! Decent price point, if you're visiting Carlisle, it's worth popping in

Food very nice, service good cannot fault. We shall be returning.

Service was good but the food was very disappointing, very over priced for what we got. Won't be rushing back

Food was absolutely disgusting got a beef dinner the meat was like rubber i genuinely wouldn’t feed it to a dog in need. poor customer service and I really wouldn’t recommend

Traveling the last 4 weeks around the country, call in to coco mill, and have the best meal for the trip! Sensational roast, along with excellent service. Would recommend highly.

Visited here twice recently - A very comfortable place to visit as a solo female (not everywhere is). Particularly want to mention server FlDemena/Damena (I'm sorry if the spelling is wrong) who is Coco Mill's best asset. Friendly, welcoming, efficient, a great communicator. You are lucky to have her!

Fantastic food and service in a very nice setting. Would highly recommend a visit! Plenty of beer to choose from aswell as a huge array of other drinks. 10 out of 10!

Great service and excellent food

We went on a Sunday after shopping in the town. Decided to have brunch, and it was lovely. The service by all the staff was great, very helpful and attentive. We will definitely be back.

Friendly staff and the food is excellent.

Lovely meal with friends and staff and service was very good. We were seated in the back section, which we loved as it was slightly quieter and we had lots of catching up to do

This is probably an age thing for me really, seems to be more of a younger person's place with loud music playing throughout and I didn't really think the food was value for money with me trying the belly pork to only receive one small portion was a little disappointing. And at over £9 for a cocktail don't think I'll be rushing back....

Always a fave here. Lovely food and atmosphere. Baby friendly too.

Great place to pop in when your out & about shopping or an evening meal with friends. Fab friendly service. Definitely a cool place.Oh yes,the food ? Awesome. 🙂👍

Most of our party left our mains. Never got asked if everything was alright. Charged us full price for burnt chicken and an extra £2 for cheese, we thought was included in burgers. Shame as it has been good in the past.

Good food very pleasant staff. Value for money.

Not a great meal and to top things off left an old man bleeding wouldn’t allow him to borrow a chair to sit on until the ambulance got there. Will not be back, disgraceful customer service.

Ordered a steak from here and it was like trying to chew through dense rubber. I had a few bites and they charged me for the entire meal even though their most expensive steak was clearly the worst one I’ve ever ordered!

This place left a poor old man bleeding after he suffered a terrible fall and guess what they refused him a seat they want to be ashamed of themselves don’t ever eat here again full of scum

Friendly staff,family friendly good evening out

Completely disgusted by the service received. Unable to book a table larger than 8 and when I requested 2 tables was told that was against policy. When they finally decided that they would do this we were told our tables would be at opposite sides of the restaurant. Very unaccommodating and due to this lost £700 bill we paid elsewhere. I will not be recommending this establishment to any of my future trainees.

Lovely meal, waitress was great - really friendly and totally on the ball with questions about allergies. Top notch, thanks again

Just moved to Carlisle and enjoying checking out nice places to go to for a relaxing drink and great atmosphere, we've been back to Coco Mill a few times and it is definitely one of our favourite places, haven't tried the food yet but looks delicious 😋 Have now tried the food and its great, an all round top place to eat out and enjoy cocktails in a great atmosphere X

Went here a couple weeks ago and I was thoroughly impressed by all aspects of this restaurant. The menu is diverse and of high quality and the staff are friendly and attentive. Best restaurant in Carlisle I'd say.

Very nice food. Bur the service was very slow. And the area where I sat was very noisy. It's also a bir expensive.

The food was very nice ⭐️ Service was good ⭐️ Clean toilet facilities (top of stairs) ⭐️ Food was served quickly ⭐️ My wife and i really enjoyed Coco Mill, only a couple of things that need tweaking. It's understandable that such a popular place has a large roll over of customers as the night goes on so i guess this can be looked at as a positive and a negative view point, it's the been told you only have half an hr left at your table and then kinda felt we are being forced out and having a staff member settling your bill on their terms...i get it and see they are thinking about new customers ect..so it feels like ok your done guy's now move on. Maybe ask the customer if they would like to move to a cosy area as they will need our table, and we would have most likely had a couple of extra drinks if this approach was implemented.

We had brunch here, my wife had the baked brie and it was frankly amazing, I had the steak and egg and again it was spectacular. The atmosphere is lovely and the staff are helpful and quick about everything. Cannot recommend enough.

Food was very poor. Service was OK. Seating arrangements we're very uncomfortable.

Loud, young but the food was so much better than I expected

Lovely place, food was great, had a wagyu beef burger which was so good, and a strawberry daiquiri cocktail, would recommend

One of my favourite places to go in Carlisle. Lovely food and great atmosphere as well as quirky decor.

My first time in Coco Mill and I was greeted by our waitress Tess. Her enthusiam and zest for life was second to none. I entered coco mill hungry but left in love. Food was lovely but performance of Tess was priceless. 10/10 would recommend her.

Wonderful service, lovely cocktails

The coco mill what can I say.. The food and service was absolutely outstanding.very clean and good choice for f music for all taste's. Can't wait to return.

Food was georgous and staff brilliant

Possibly my favourite place to eat in carlisle! Menu is really good, plenty of choice. Opted for the roast beef dinner and was beautiful. Nothing to complain about. Staff very attentive, nothing is too much trouble for them. Kids welcome too.

Good high quality food. Very large selection. Will definitely find something you like.

Decent food but if you're in the back bring a torch so you can see the menu. Service isn't in a rush to serve you and you'll find yourself sat with an empty glass, trying to flag down one of the servers.

Has a lovely lunch with a friend and got a festive cocktail called says naughty list. Had the best burger and flatbread and creamy garlic mushrooms

Great bar. !! Very expansive menu. Also a great wee vibe about the place. !!!!

9 of us sat down food was ok apart from one cold and one wrong plate .

Cannot fault this establishment Recommended for all

Nice restaurant with friendly staff. Definitely worth visiting :)

Superb place for food and drink

A group of 9 visited here yesterday to celebrate a birthday. We had a large table and everything looked very nice & clean. We ordered drinks when we were seated which included a mix of pints, juice and cocktails, and we then ordered food. From the time we ordered food to the food arriving it was around 25 minutes - maybe a bit long to some but no issue for us especially as we were a table of 9 who all ordered differently (meals included a wagyu burger, chicken burger, tacos, pulled beef sub and chicken parmos). Every one of us thoroughly enjoyed our food (I had the beef sub and it was delicious, 10/10 would order again) and the cocktails also went down a treat. Not one of us had any problem with their food or drinks. From the time we sat down to us having finished our meals was around an hour - no time at all again considering the table size. Service was great and we were never sat waiting for someone to arrive to be able to order another drink. All in all, a lovely place with fantastic food and drinks and will definitely be visiting here again the next time we’re in Carlisle.

Closure of the Howard prompted a visit to this venue, sadly didn’t live up to Howard standards; food was tasty but warm at best and it took over 45 mins to arrive which was a shame given attentiveness of waiting staff. The search for an alternative continues.

I used to really rate Coco Mill but the Menu is really hard to pick from. No healthy choices, I’m sure I had a Caesar salad earlier in the year. I had the pulled beef with Yorkshire pudding and although the beef was really tender, which you’d expect from pulled beef!, the Yorkshire pudding was so soggy not crispy. Obviously been microwaved and wasn’t that hot. Staff never came back to ask how our meal was otherwise I would have said. Also staff not that attentive.

Perfect time for evening coffe :-) good place for jump in cold outside days to warm. Friendly staff and Quick service. Next time will try the food :-) Thanks

I ordered the cumbrian steak and I was pleased to see that they are one of the few that don't lie about the size of their meat.. This 16oz steak was like something from the flintstones! The peppercorn sauce was perfect and the mac cheese almost defeated me. The moules et frites were quickly being slurped up on the other side of the table too! Great staff and the price was well within expectations for the class of establishment.

Nice place. Food ok. Good variety of meals. Some are excellent some need to modify the recipe as very salty. Great place to meet with friends.

The best Garlic Mushrooms I’ve ever had. They were delicious. Katsu Chicken was lovely too. The tiramisu was delightful. Service was fantastic and the atmosphere was lovely. An all round excellent experience and I’ll be sure to be going back.

Lovely starter, smashing service but the steak was poorly cooked, tough as old boots and for what it was - overpriced.. Value for money - No!!, would I return - No!!

Great place, lovely food, fab cocktails & friendly attentive staff 100%

The food was excellent and the staff were attentive, polite and provided exceptional service. Highly recommend for a lovely meal out.

Greeted by a miserable guy who tried to discriminate our attire while we were in a business meeting finally after him being told he let us sit down only to seat us in the smallest table in the place when no one was in after we asked for a biggest table he still wouldn’t let us. Ordered a lot of food. Asked for nachos with sour cream got mayonnaise instead!! Absolute joke of a place sent it back got a new one no apology. Got a Cheeseburger asked for no sauce came with sauce after letting the guy know I didn’t want it. After £100 all I can say is that we will never be back food was awful. The chef and the guy that greeted us should be ashamed. Poor service The Thai lady who was a waitress was lovely the best worker there by far could work in any job.

Staff was great food was ok not hing to rave about

This is such a lovely place to eat and meet with friends. Great service and atmosphere x

Fantastic service Great options …..we only came for drinks the cocktails were amazing 🍹was nice that we could talk with no loud music like a lot of places Lovely environment with nice decor Would definitely recommend Very friendly door staff…we will definitely be back! ❤️

A great place. Lovely food. Great staff. The beer was amazing. Highly recommended. Will definitely be back.

Came across this bar whilst checking out the local bus station. Looked inviting, so took a chance! Lovely decor, and good ambience with several large groups and families in - though not noisy. Excellent food - sourdough bread with garlic butter, monkfish and prawn kebab (small plate) with Elton mess cheesecake to finish. Excellent service. Would be happy to return.

Super place serving excellent food. Had the chicken parmo which was delicious. Highly recommend

We visited for a family Birthday meal recently, always our first choice for atmosphere and good ambience . The singer that came on later was great too , really enjoyed him . Cocktails excellent especially as I always have margaritas which aren’t on the menu , but they make them for me anyway . Food perfect , rib-eye especially so and service absolutely brilliant, love love love Coco Mill

Never actually went was just trying to book but the website was down so called to make a booking and was abruptly told by the idiot on the end of the phone that I couldn’t and it was my internet that had the problem. Funny that because where I live I have to use the internet to make calls as I said earlier idiot. Coco Mill you need to give your staff some customer care and telephone training. Now GGF

Slow service but otherwise good.

Took my grandson for lunch and the food was lovely

Fab service, lovely cocktails and great food - difficult to choose from such a varied menu