Coalville Grill in North West Leicestershire

Terrible customer service, order a pizza which never turned up. Called and they said it had been delivered then hung up and refused to take my calls. Avoid at all costs!

Placed an order by phone for delivery. The person who took the call was polite and thoughtful, offering to pack the salad separately to keep the hot food hot and the salad fresh. The delivery was quickly and efficiently delivered right to our room in the Travelodge. Food was great. Can't fault it.

Awful food, rude service, dont bother telling them, they will only be rude anyway. we all had a bad stomach after and this has happened more than once. never again.

No sauce on the kebab or burgers ,salad is mouldy and taste awful kebabs was very dry and hard ,like it had warmed up again

This used to be an excellent takeaway but of late the standards have slipped considerably. Over the last several orders things have been incorrect in one way or another, only small things like not adding the requested sauce, which I could tolerate as the errors were intermittent but the food quality has now taken such a nose dive that to prevent any potential illness I will no longer be using Coalville Grill which is a shame as this has been my go to for a number of years. I thought my previous order was of poorer quality than normal but thought it was just a blip but the order I have just received is only fit for the bin!! I wouldn't even give it to my dog! Shame but I guess things change and not everyone is capable of running/maintaining a good takeaway.

We ordered a variety of dishes for a takeaway with friends. Really good. Would deffo order again. Plenty of food and decent prices

THE FOOD WAS COLD. When we rang up their excuse was that they were a 20 minute drive away. I have had food from a take away 30 minutes away and it came warmer. The Customer service was disgusting. Very sarcastic and rude etc. will NOT be eating from here again!! Definitely wouldn’t recommend

Missed my order.. Was waiting nearly 2 hours.. Poor customer service as they put the phone down..we have pizzas from here every week religiously. Care free attitude

placed order though website which I've done a couple of times before. Waited over 30mins after supposed delivery time rang got hung up on 3 times saying I was wrong! Then was told app was playing up I told them I didn't have the app did through website got told to f** off didnt want ny business anyway

If we treat ourselves to a family takeaway, we always choose Coalville Grill. It's easy to order online, the food is always promptly delivered, hot, fresh and tasty. Reasonable prices too.

Wow! Their customer service is awful! We ordered a chicken shishkebab with garlic sauce to go, got home and it had mint sauce on instead. Called them up and they literally argued we were wrong. Being that we order these often and can tell the difference they reluctantly delivered another. For a £6 meal is it even worth arguing over? The customer wasn’t happy! They even demanded the food come back to the shop to be checked before they would send the replacement! Won’t be coming here again. At least they sent both sauces with the replacement so we could make sure lol.

Having had a delivery from here, we discovered one of the items had been made up wrong. Rang up, they were going to deliver another which I declined as the rest of the family would be finished and didn’t want my wife eating alone. Asked for a refund, to which I got told they would give a refund if they got the food back, I then got continually spoke down to and over if I tried to respond and also laughed down the phone at when I said forget about it I’ll leave them a review. We have used here quite a bit as food is reasonable and ok price, but being spoke to and laughed at over a five pound refund, we will not be back.

What a horrible experience I have had with this company I was £1 short of £10 for delivery however it’s a £1.30 delivery charge ????? So why can’t I order and pay delivery???? And last time I ordered pizza from here it was soggy and aweful I will never order from this place again I was only ordering from here as Kasmir don’t accept cards 😢 from now on I’ll always have cash to order from Kasmir as there food is so much better and staff so much more friendly

I have ben using this place for 6 years or more. They use used to be amazing, but in the last week or so the sizes of the kebabs have gotten silly. A triple kebab that has 6 pieces of chicken, 7 of lamb and half a stick of koftie. It used to be 3 times bigger. And to add to that the last burgers we had this weekend were under cooked and pink in the middle. I have complained to the drivers yet no one cares. So if you use them check your stuff and be weary.. Hope they fix it i heard that the best cook got fed up and left..... GUTTED

Having using coalville grill for a couple of years whilst living there could not fault the place. Returning to use it this week and ordering takeaway I was very disappointed at was I'll for a few days later. Nothing tasted the same and when we called to complain it was pretty much tough

Ordered pizza & cheesecake ( my birthday) cheesecake was frozen solid did not look fresh at all looked old rang Coalville grill to complain was told to put in microwave I don't put cream in microwave wasted £ 5.00 will not order from there again I don't want to be ill

This gaff provides the munch of my dreams any time I go this place and get boss man to chef up the meal it’s banging, never disappointed with the service, big man even sometimes chucks me in a free lolly absolute geeza

Omd THE best kebab experience in my life. Family kebab special SIMPLY THE BEST! After a long trip our hotel recommended coalville grill. Fantastic experience from ordering to them delivering to our room. Can't wait to order again Thank you

Having never used Coalville Grill before, a last minute takeaway was ordered inspired from the leaflet through the door. Downloaded their app to my phone, ordering was easy and covered options, like no salad on burgers, etc. Food arrived quickly, no complaints from family. Good experience. My only gripe was being charged delivery despite being inside the 6 mile delivery zone

Hi Coalvile grill thank you for a ABSOLUTELY TOP CLASS MEAL AGAIN very tasty indeed. John Bardon close

The delivery was quicker than usual which I really liked

no sauce put on kebab despite being on order. not impressed with having to eat a dry kebab.

Fantastic food. Brilliant service. 5 star all the way!

Driver turned up twenty minutes late and food was cold. good job I had a microwave. Rang coalville grill and all they said was sorry but we're busy. so because there busy it allows them to deliver cold food late and still get moneh. won't be using these haha. ride customer service and food was horrible.

Very tasty and filling ... I might ask for salad and sauce separate next time to avoid soggy naan after the long journey to my house.... But couldn't fault the quality of food.

Very very pleased with great meal again from Coalvile grill would definitely recommend this takeaway John Bardon close 😁😁😁😁😁😁

pizza wasn’t Cooked properly and everything was cold 👎

Very very pleased with ABSOLUTELY TOP CLASS MEAL AGAIN has usual. JOHN BARDON CLOSE 😀😀😀😀😀😀😀😀😀😀star's

I can't fault the kebabs from Coalville Grill and the delivery time was exactly when required. Chips are nice although fried chicken can be a bit dry.

Absolutely marvellous meal would definitely recommend John Bardon close

the kebabs were cold, one of them stone cold, and the southern fried chicken was inedible

Food from here is always good , but always needs 30 secs in microwave as never very warm

ABSOLUTELY TOP CLASS MEAL really enjoyed it John @Bardon close 😁😁😁😁😁😁😁😁😁😁

very good service food was yummy and still really hot :)

Food cold phone up and they would not even say sorry

very good second time using and will use again.

awesome pizza , awesome service, just the best pizza in Coalville 👍🏻

I am an angry junkie I've got bare munchies G

Food was cold when it arrived and pizza was cremated! Waited 1 and a half hours for rubbish food and rubbish service

the order was obviously not read correctly as my chicken burger contained mayo

Excellent quality & quantity, will deffenetley use again , well worth it & prices are good too

The food was cold and was 30 min late

pizza was ok burger very good but the kebab came with mayo in when it was ordered with no sauce and there was so much you couldn't even taste anything but mayo

been using these for years with family meals never had a bad one . I had the chicken kebab with salad, very tasty and filling couldn't finish it so much chicken will def order again & recommend 😃👍🏻

Very quick delivery. Great food as always, decent prices

Lovely food would highly recommend ,

Good quality, big portions, lot of veriety

We ordered takeaway this evening and after receiving one of the meal orders incorrectly, we rang to try and rectify. Instead of trying to help we were simply told the above resulting in one of us having to cook their own dinner. NOT ACCEPTABLE - WHERE IS THE CUSTOMER SERVICE HERE? Won't be ordering again.

Delivered JUST on time, nice but not very hot unfortunately.

Food tasted great, delivered early.

cold food. cheese hadn't even melted in the first place just sat on top of cold chips. wish I hadn't bothered.

Our particular delivery guy knows how to open gates but sadly doesn't know how to close them. Food was, as always, delicious.

Great meal it was absolutely top class John Bardon close.

Food was ok but portion sizes were very small ordered a large chicken kebab which was barely the size of a small from other takeaways, very bad considering how expensive they are.

Somos asiduos en el legendario Coalville Grill. Es la mejor llevar en Coalville por millas. Las pizzas son geniales. El pollo hamburguesas son geniales. Nunca tuvimos una mala comida. La entrega es siempre más rápido de lo esperado y nunca hemos tenido un problema con nuestro pedido. Un interesante hecho sobre el Grill es que techno Coalville DJ Mauro Picotto una vez escribió una canción llamada Kebab nombradas así porque disfrutó del comiendo un kebab Coalville Grill mucho. Comimos allí ahora.

Donner meat was lovely. Great portion sizes. Delivery came 50 minutes early which was a bonus

fast delivery food bang on as always 154GHR

great pizza's , kebabs etc, regularly use at the weekend , quick delivery as well, reasonable prices .

Top class meal again thank you Coalville grill it was great absolutely lovely. JOHN Bardon close

Wonderful food always get my kebabs and wings from coalville grill

Hi Coalville grill thank you for a great meal it was absolutely top class. JOHN @BARDON CLOSE

Always delivered early and great tasting food as usual.

Very good experience. Food was delivered early and was a good quality

Hi Coalville grill thank you for a absolutely marvellous meal. JOHN Bardon close

Hi Coalville grill absolutely top class meal again thank you John Bardon close

pizza was cut into 20 square shapes . Asked for pitta not naan . Driver charged an extra £2 delivery

food was very poor... kebab wasn't tasty. .not a kebab as it was grilled meat ..sauce didn't taste like anything and not much salad..... chicken strips very hard looked like been from microwave not cooked

The food was 30 minutes late and nothing special, no apology from the resturang either. Probably won't be ordering food from again.

Can't believe how quickly it came and it was so tasty.

top food was earlier than expected which was good for me as was going out highly recommended

excellent delivery time and food is mostly nice, would recommend the chicken wrap meal and the burgers

Fantastic service! Arrived 20 minutes earlier which was amazing! Thankyou!

Ordered from coalville grill for years the food used to be lovely, this time the Food arrived cold, both meals contained chicken. Upon calling the restaurant i was met with rude customer service and a solution of "well i can re send food but that will take half hour so the food will be cold again wont it" will never be ordering from here again.

Thank you Coalville grill for a great meal it was top class again has always. JOHN Bardon close

Hi Coalville grill thank you for a great meal it was absolutely marvellous it is always top class service very plight driver's. JOHN Bardon close

excellent food, very tasty came earlier then expected too would 100% order again!

Absolutely great meal again thank you Coalville grill John Bardon close

Hi Coalville grill thank you for a absolutely marvellous meal John Bardon close

Hi Coalville grill thank you for a absolutely marvellous meal it was top class again has all ways thanks again. JOHN Bardon close

Drink was missing. Food wasn't very hot

Hi Coalville grill thank you for a very very good meal it was absolutely top class John Bardon close

Asked for chicken thigh got chicken leg. Other than that it was delicious! Happy that it was early as we were starving!

Top class meal again thank you Coalville grill John @BARDON CLOSE

Delivery driver extremely rude! After literally belting down out front door and not even to be given a minute to get from the back of our property to the front for him, to create an argument on our doorstep after asking him not be like that we have a small child then get given cold food and told if he has to wait he will just leave weather it's paid for or not(which it was). Unhappy customer never again 👌🏻👌🏻

Wrap was very poorly put together when I first picked it up everything fell out, driver sat out side the house for 5 mins before coming to the house

Absolutely top class meal thank you Coalville grill John @BARDON CLOSE

Marvellous meal the twisted chips where really top class John @BARDON CLOSE

two Kebabs ordered - both small, hardly any salad.. very greasy.. Naan - dry, cold and hard. yuk! yuk! and yuk! Small portions. Chips not the best. Never again! Chooky's all the way!

Absolutely top class meal thank you Coalville grill. JOHN @BARDON CLOSE

Chips and onion rings were cold nann bread was like rubber but the meat was beautiful but overall disappointed

Kebab was really burnt and no salad was on burger. Previous order we had very little salad at all.

We order the same food quite regularly. Normally excellent quality. However today and last time, the hawaian burger had disintegrated, the curpy fries were soggy and we both ended up with very bad stomachs within an hour after eating the food. Since this was now twice in a row it was our last time ordering from here!

Gave me a bad tummy within minutes!

The food delivered was good but there was no salad!

Marvellous meal again it was top class very very tasty thank you Coalville grill. JOHN @BARDON CLOSE

Thank you for a absolutely great meal Coalville grill keep up the good work. JOHN @BARDON CLOSE

If I order mint sauce that is what I expect Not to be told it contains mint when no smell or visual of mint you've just lost a customer that spent over £200 in the last twelve months will never use this take away again

Good delivery, pizza overdone though

Absolutely top class meal again thank you very much Coalville grill John @BARDON CLOSE

Not up to usual high standards chips were cold and soggy the salad looked and tasted old lettuce was brown ect delivery was fast ! Looked like it had been thrown together not happy at all ..