Club Aspire Lounge in Hillingdon

After a disappointing experience initially, I’m pleased to say the lounge team has since taken great steps to address my concerns. I had left my headphones in the lounge before my flight, and they went missing under unclear circumstances. The lounge management reached out, investigated the matter thoroughly, showing their commitment to resolving the issue. Their responsiveness has given me a renewed confidence in the staff’s willingness to assist and amend issues when they arise. I appreciate the efforts they’ve made to turn this situation around.

First use of Aspire at Heathrow. Not very big and quite busy, however everything was very efficient, with excellent customer service by Veronica. The food and drink offer was good and a lot of options.

Terrible attention from the two “ladies” from the entrance today at around 16:00. They would not even give their names when I asked for it so I could make a complaint. Made me and my wife feel like second class clients and were extremely rude for no reason. Did not let us in although we showed them the legal notice from their own website saying booking was NOT required to get in, especially when they did not even have the “full” sign at the entrance. Needless to say we did not want to “beg” anymore and just went to the other lounge from the airport. Everyone was complaining for the bad attitude of these two employees. I hope corrective measures are taken.

Fatima B’s service was so good. We were a big party going to a destination wedding and she set us up all together in the lounge, such nice touch

The Lounge is Accessible via Priority pass , but i will say avoid wasting your priority pass on this lounge , food options are very limited . space is always unavailable and you have to share the congested space with some stranger sitting across the table. and they allow you in lounge for 2 hours only this is un useful if you have a long stay in the airport

The coffee is lovely! Drinks are served for you which is nice but causes queues in the area where the food is. Food is ok but limited. Very busy but Veronica was lovely and got us a great table!

It was like sitting in a corridor. Terrible layout. They didn’t even have their own toilets either you had to go outside into the terminal. Waste of money, nowhere near as good as T3

Terrible service from the waiter with no regard or respect for guests, spoke rudely and condescending

This lounge is very small and it is difficult to find a place to sit. The staff are very rude. There is a bit of food for vegetarians. I would only go to this lounge if you have free access.

Food is good. Service very good, unfortunately no place to sleep or put your feet up

This is a scam. They only allow to enter 3 hours before the departure of the flight, and of the gate closes 1 hour before, so indeed it’s only 2 hours. So, if you have a longer connecting flight, you can’t use it.

Veronica was so friendly and helpful, she made the lounge worth the visit

Joanna was very helpful accomodating all my special dietary requirements. I felt very taken care of.

Unexperienced receptionist who are unable to manage bookings and entrance to lounge

People are rude and they did say online it has showers online, which is the reason we booked the lounge. They do not have showers and apparently they never did. The food is abysmal and the front desk staff doesn’t speak proper English. If you want a quiet area, sure. But besides that, this is a rip off and the carpet is dirty and smelly. Definitely won’t be coming back.

£80 quid for 2 people for 3 meal choices, a couple of alcoholic drinks, dirty settings and crowded. Will be requesting a refund!

Aspire lounge has a lot to aspire to. Crowded, Food very limited and low quality. About 3 alcoholic drinks free, the rest you have to pay. Worst lounge I ever been to. Never again.

Poor food selection both in variety and quality. No nibbles, crisps or pastries Bar service was mixed - seemed one rule for one member of staff and another rule for another. We don’t think this was value for money.

The seating area was smelly and when we raised the concern with the staff they just looked at us like we were mad. The room temperature was uncomfortably warm. There were dirty cups and glasses which were not picked up. Asked the staff, who were talking to each other, and they just said someone will come, and just carried on talking. The staff seem to be doing the minimum and not putting the customer at the centre. Really disappointing start to the holiday.

Excellent lounge. Comfortable seating, good food, great staff. Veronica particularly efficient and friendly, making sure the tables are cleared quickly, and everyone is comfortable. Excellent customr service

Really small and can't comfortably sit. Especially if you have bags/stroller. Small food and beverage station. Staff is rude.

Good lounge. Quiet. Food good. Staff very helpful.

Joanna as well as Sue made the experience delightful.

Very crowded. Staff did a good job managing the number of people and those entitled personalities. Joana kept her cool through it all.

Pre booked for 16h30, very un pleasant welcoming at front desk and still told to wait a couple of hours. Do not recommend

Club Aspire has consistently provided me with an outstanding experience. I’ve visited several times, and each visit I’m met with exceptional customer service and a welcoming sense of humor, even when the lounge is busy. Despite the challenging environment, the staff goes out of their way to ensure you’re well taken care of. The food offerings are plentiful, and the salad bar is always fresh and well-maintained. While it can get crowded at times, it’s clear the team works hard to accommodate everyone. Overall, I’d recommend Club Aspire as a fantastic option that doesn’t often disappoint.

As usual a huge queue even though it is rebook only? I was told on checking in you don't take dragonpass, however my booking was on the list. Food was cold, service poor, overall, unacceptable. You're better off sitting in a restaurant in the hall. Waste of money!

Amazing atmosphere in this lounge! Joana and Veronica help us to find a place to stay and gave us a lot of tips for our three hours stay

I was firstly very impressed by the friendliness of the receptionist on the front desk. She kindly explained that I was a little early to enter the lounge but then was happy to welcome me when I came back a little later. The layout of the lounge is comfortable and spacious and I enjoyed a meal and some wine. All the staff in the lounge were friendly and helpful and also smiled a lot which goes a long way with me. Joanna introduced herself to me and offered any help that I needed. Thank you all!

Over rated and would choose another lounge next time. The bar staff and waiting staff were pleasant but found the reception staff unfriendly

The food was abundant and delicious, as well as the drink and coffee service, Ms. Veronica was very friendly as were the people at the front desk! thank you so much!!!

Food looked ok. Only had cheese and crackers .

The pancake machine is a highlight.

It always holder of visa and master cards to enter 3 hours from departure time. Staff are very friendly specially Ms Lordine very clean

The staff (INACIO) were very helpful and attentive. We were departing from a 7 day London trip with a 3 year old and the lounge was a great way to comfortably rest before our long flight. Staff were interactive and playful with our kid which is a good short distraction for her. Only negative is the bathroom not being in the lounge.

Enjoyed - customer service was great, both from the ladies at the desk (my politeness was reciprocated with kindness and politeness which I think is a good rule in life) and Joanna was very efficiently managing the lounge floor with a good sense of humour which is challenging when the place is so busy.

Veronika on front of house was a ray of shining light in the otherwise murky depths of the slander-ridden, turbulent airport experience with my girlfriend, which has redefined the term ‘bullying’. 10/10

Decent lounge, slightly crowded

Don’t waste your money ! Worst location! No seating! Sun BLARING THROUGH EVERYWHERE! Food was non existent and tasteless. Booked a reservation days prior and then tried to deny entry!!! Wasted $121.00 Just go to a restaurant

Don't go here, especially do NOT pay for this lounge. Overall kinda bad experience. It's totally overbooked, so it's hard to get a seat. We had to wait like 20min to get one. It just feels like a cheap mass tourist hotel breakfast lounge, nothing like any other airport lounges I have experienced so far. Plus the food quality worse than expected. At least drinks are all free.

An excellent start to our trekking holiday in Jordan and Joana was most helpful explaining how she could assist us during our time in the lounge

Service by Joanna behind the bar was friendly and helpful. The Tooma River Shiraz was particular good. There was a good range of food and drink and even though very busy I was able to find a pleasant space to sit.

Be careful about booking in advance. The website allows you to book at your selected time however when you arrive you are told that you can only check in 2 hours before your departure. In addition to this the showers are not working (the main reason we booked) only to be told that the reason why you couldn’t book the showers online because they are not available. Too many surprises for tired travelers. Fly #Emirates or #Qatar any day. Also none of the phone charging ports work at #Heathrow.

Even though you can book for a specific check in time, they don't allow anything other than 3 hours before departure. All the bathroom facilities advertised were not operational and they would not allow cancelling the booking. Once inside, things did not improve. Would definitely not recommend.

Food was great also de service. Balbir was super friendly

I enjoyed the food It was a little busy today

The service, the lady Maria is super kind and very smiley!

The room is small. Seating ok. Price is high for the benefits. I do not recommend. I was there Saturday September 7. Bar service is slow and very stingy pours. Cannot make simple mixed drinks.

Awful experience. Paid £45 for this??? Definitely not a lounge, canteen food, people are piled on at same tables, service employees going around with plastic trolleys banging dishes, awful. Irritating music and no toilet facilities, definitely not the exclusive lounge experience they portray on their website. Avoid

Felt very uncomfortable as bartender very miserable & felt rushed

Was a good a breakfast and the service of Balbir was really good and pleasure every time she come to the table very polite and respectfully

WORST LOUNGE EVER!!! I do NOT recommend this lounge due to the lack of space, poor quality food and its lack of variety. This lounge is extremely cramped and you cannot feel relaxed here. Don’t waste your time and money. Try plaza lounge, it has a much better selection of tasty food and more spacious

The attitude of front desk was pathetic. The person was downright arrogant in clarifing the process for entry stating it needs pre-booking.

Sue O was a courteous and attentive host. I had no complaints and only spoke to her to commend her on my experience of the lounge. From my time there I was able to observe and the efficient and professional manner in which she kept the lounge organised. As and when I fly out of Heathrow again in the future, she will be chief amongst the reasons I will consider booking the Apsire Lounge again.

Booked for 12:00-15:00 for our 15:40 departure in which we have maximum 3 hrs use of the lounge. But they can only get in 12:40. Company paid for more than €50 but they Only served few cheap vegetable curries, noodles and Rice, and not-fresh looking vegetables. I suggest you ask for voucher or reimbursement from your company to spend on a proper restaurant than going into this lounge.

Quite frankly not worth the money spent. Extremely crowded, seems understaffed, mediocre food and not a great overall experience.

Veronica was very cheerful and a hard worker. Excellent service from her.

Very nice. Joana is a credit to the Aspire lounge, very attentive and friendly :)

Don’t waste your money! Huge queue to get in even though we pre booked. Very unhelpful staff being awkward when we asked to sit at a different (quieter) table which they eventually agreed was available and fine for us to use (she was later friendlier in her approach). Breakfast was whisked away before 11am (as that’s lunch time apparently)- there were even customers trying to serve themselves breakfast who had the breakfast items taken away from underneath them! What I did manage to get was poor quality. So disappointing.

Had a lovely hostess Joanna who helped clean up my daughter after she spilt hot chocolate all over herself. Joanna was polite & kind & so polite

Bad food. Worse service. Small and overcrowded. Save the money and spend it on a restaurant in T5.

Don't Bother, the lounge is the worst designed lounge I've seen, there is no space you will hear excuse me constantly you can't walk anywhere, most seats are uncomfortable and the lounge gets full often, the food is sub par, other lounges have all had better food, for example their hummus is goey and there is no good dishes, paste seems dead and there is rice and some chilli's with sauce but it's dry, definitely nothing worth it I recommend sitting on the normal chairs outside and there is no toilets inside either by the way you have to leave and come back, also the design is so bad they put the main staff door where people queue to take food.

Joanna was the best! So kind and helpful during a stressful travel day.

Fell below my expectations for my first experience in a paid for lounge. 2 adults 2 children, from 11am in late August. A table/seats were resevered for us which was great. But food selection at this time was very limited. Chickpea curry, Thai curry, soup, cauliflower cheese, potatoes etc on the hot plate. Processed cheese & yoghurt on the cold plate. Kids ended up having a bit of cheese in a roll as did we. Perhaps some sandwiches or all day breakfast options would've been better. There is house wine & Poretti available for free, but all other alcoholic drinks are an extra charge. Soft drinks available in a fridge. Place was very busy & cramped. Service was good. Contray to other reviews there are toilets in the T5 lounge. Was not a place to unwind before a flight so we wouldn't choose this again.

Excellent place, the attention for Joana is very Good

Extremely busy lounge. Staff is lovely, but overall I found the food to be subpar and the place to be dirty. I don’t blame the staff because I can’t imagine keeping up this place with the traffic it sees and I could tell they were doing their best—it’s not their fault lounge businesses have gotten out of control. I would agree with the other reviewers about people who have reservations being rolled out the red carpet, which I find frustrating because we all clearly have the same access…I tried for days to get a reservation for two and was consistently told there was no availability.

We made reservations two days prior to our arrival. After standing in line for 15 minutes, we were asked to move three times. The showers and restrooms were out of order with no apologies! Very disappointing experience!

I pre-booked with Dragon Pass for 2:30pm paying almost £100 for my family of 5 despite 2 of us having membership. On arrival, staff said I couldn’t enter as I had more than 3 hours until my departure time. So why let the booking system book it earlier? plus boarding time was 45min before departure so realistically we couldn’t be in the lounge for more than 2hrs? The whole point of the lounge is to kill time and we had a 6 hour layover. Not the first time I’ve had a bad experience with Aspire and Dragon pass. Staff at Aspire lounges are often not very helpful bordering on rude to pass holders. It’s almost like Aspire don’t want Dragon pass guests.

I have travelled all over the world and used several lounge from priority pass, Amex to Delta lounge. Unless you pre book they treat you like cattles to seat you. As soon as a table becomes available they stick the " reserved area" sign. One of the worst managed lounge Take limited amount of reserved bookings and let other passengers enjoy the lounge too. Just because they made a reservation doesn't means you have to treat them like royal and others like scum of the earth. Selection of food is very limited and very dirty lounge, seats are worn out and filthy.

They didn't have shower facility and didn't allow 3 hour booking as my flight was 5 hours away. What was I supposed to pay for again?

Don’t bother is my only advice. This place is tatty, outdated & dirty. There is nothing “Premium” about it. Prosecco not included, staff begging for personal reviews. Avoid.

Joanna - lounge host today was very helpful and nice. Thank you

Please don’t waste your money on this Aspire Lounge Heathrow Terminal 5. Basically it’s a corridor, elbow to elbow with the people on next table, seating terrible - more comfortable out in communal concourse, you have to use toilets out in concourse too! So not sure what Aspire is offering here for passengers looking for an airport lounge experience. It feels like I’ve been charged to wait in the doctors surgery which is more comfortable and better value ! I’ve been to Aspire in Terminal 3 which is far superior.

Joanna was super lovely. Very polite and helpful. You are lucky to have her .

I used my Priority Pass account for this - easy to get in, but it was full! I didn’t pre-book but luckily Joanna got me a table. Staff is very attentive, food was replenished regularly at peak lunch, and Vera was always clearing tables so that more people could come in. Yes, the seats might be a bit worn, and no private toilets, but it is a great lounge, with view, if you need a place to collect yourself and work a bit.

The lounge has an odd layout and is cramped during busy times. The food was good and staff are super friendly. Thank you to Joanna who was our hostess, she looked after us and is a credit to the team.

Joanna was a great hostess and made sure we were taken care of.

Joana is the best! She really gave the best service I would return just to visit her

The food was great!! Great selection of drinks and the staff were amazing! Joana and Veronica were absolutely fantastic, great friendly service! 😄🎉 Thank you!

Joana was really helpful and kind. The lounge doesn't offer so much. The space is limited, chairs and couch are not really comfortable, especially if you have to stay for a long time. Food is ok, not so much choice. Bathroom are outside of the lounge, the regular bathroom in the airport.

Joana was extremely polite and helpful everything was spotless and clean

The staff were lovely! Specially Joana who was very helpful and kind and let me use her personal wall adapter so I could charge my device and get to my destination safely.

Joana gave excellent service at the Club Aspire Lounge and made us feel incredibly welcome and at home. She was warm, friendly, helpful and informative. Many thanks Joana!!

The food was AWFUL. The worst I have had ever. Worse than school dinners. Make an effort.

Not enough staff cleaning tables. It's a popular lounge and fills up quick; but when someone leaves, table sits unclean for a little while. Staff is normal friendly. Biggest issue that makes me not like this lounge is that they do not have their own bathrooms. you have to go out to the airport toilets.

By far the worst lounge I’ve been to. The other lounges in T5 are much better and similar price. Everything from the slow & non personal checkin, the crowded seating arrangement, the Holiday Inn Express type food selection , staff are non talkative and miserable looking. We decided to try this lounge as we like the lounge experience before a holiday but the experience was no different to grabbing a bite to eat in the main terminal. So much could be improved to make it value for money at £84 per couple. Such a shame for T5.

Great food and service. Veronica was kind

Food was good, but the lounge itself was a bit cramped, however the service was excellent. Thank you Joana for making our layover so comfortable!

Food was ok although would be great if there was more to choose from.Bar man Ison is fantastic., professional and very welcoming .. Excellent service

Really poor quality food, rice noodles were rock hard, you have to pay for decent drinks. Seating is very cramped and it’s generally a miserable atmosphere, not what you want when you’re excited for a holiday!

Joanna and the team at the reception were kind and helpful. Thanks Joanna

Pre-booked visit. We were shown to a reserved table by Veronica in a less busy section of the lounge, which was excellent. Food was standard but not on a par with airline-operated lounges at Heathrow.

I love to visit there every time

Sue O. was/is a wonderful person and spectacularly attentive to the needs of my family. She was outgoing and conversational. The drinks she made were great. All in all an awesome experience. The lounge was a tad crowded but it eventually thinned out. Our reserved area was ready when we arrived. Food was good and atmosphere was pretty decent too. Overall highly recommend especially if you have the privilege of meeting Sue O.

I enjoyed the food and they had a really cool pancake machine. Our server Veronica was very kind and friendly.

A pathetic lounge I must say. Extensive waiting times & hardly any service of significance. I would strongly suggest to avoid. Plus 15 pounds per hour is charges if u stay for more than 3 hours (For priority pass entry). So I had a 6 hour layover. So for 15 pounds per hour u can have so many options outside of this lounge. Unfortunately I cant give zero stars !!

Was very busy but I booked in advance and got a decent table. Veronica was an excellent host and made the stay very pleasant

This is the worst Aspire lounge I’ve ever been to. Although lounges in the UK mostly serve curry and pasta nowadays, this lounge surprisingly used Chinese rice noodles as a poor substitute for pasta. Do you really think that just because it looks similar, people won't notice the difference? I was also surprised that the cold dishes didn’t even include ham. As for the environment, it’s incredibly crowded with a lot of people, and there’s only one coffee machine, which sometimes leads to long queues for coffee. My suggestion would be to just sit at the boarding gate instead.

Joanna was incredibly welcoming, and the views of the airport were lovely.

Joana the hostess took great care of us. Thank you for making our stay more comfortable.