Clayton Hotel Cardiff in Cardiff

Stayed in the deluxe room. Good bed, it had a double duvet. In deluxe rooms there is no mini fridge, but there is an electric kettle, tea bags and a couple of bottles of water. Streaming on the TV does not work, the hotel said it was a general problem. There is a shower combined with a bathtub, the shower is fixed to the wall. The cleaning is top notch. The breakfast is ok, but not very varied. The location is top notch, all kinds of restaurants and pubs are right outside the hotel. The train station is close, so easy public transport.

We only went here for a drink but the bar and restaurant are very nice and not too pricey. We'll definitely go here again. A nice quiet place with a good view of St. Mary's street.

Large fairly modern hotel in excellent position for Cardiff General Railway Station and the main shopping and entertainment areas. Good seating / bar / restaurant area. The bedroom was ok ... but let down by two things - the very poor lighting. Two light bulbs weren't working (surely these things are regularly checked in a four-star hotel) but even if they had been the lighting would have still been very poor. No doubt having so few lights allows the hotel to boast its 'environmental efforts', but at the expense of guest comfort. I'd say the same thing about the air con/heating ... it automatically turns off at midnight, regardless of guest needs or comfort, which the sign says is to help their environmental stance (nothing to do with simply saving the hotel money). And the maximum you could turn the temperature up to was only 23 degrees. Not sure whether I would stay again.

Room was freezing cold with heating system on constantly at maximum output. Sleep was an issue as a result, waking up freezing cold. Room and decor very basic and a little tired. Toilet surrounded by urine-stained painted walls, disgusting. Had an issue with our key not working. Reported this to reception and asked for 2 keys but only one was given because the system wasn't working. No offer of any kind of solution for this other than we just have to manage with 1 and not the 2 we wanted. Breakfast was the only real plus point of our visit.

Great hotel perfect location rooms lovely

A fabulous example of Cardiff hospitality and customer service, would thoroughly recommend this hotel!

Lovely hotel in great location but absolutely not worth the price tag for me. Staff interaction is nonexistent and there was only one lift working for our whole stay which was very small and kept skipping our floor (9th floor) which was not manageable on foot with 2 young children. Nothing special for me and i will not stay again or recommend.

Lovely place to stay Close to the station, clean and well run and with everything close at hand. I'd will definately stay there again.

Excellent Hotel. Staff very friendly and helpful! Made my stay unforgettable.

Room was too hot . Air conditioning needed attention. May have only been our room though. Two course meal with breakfast and late check out combined with staff location and service , all were exceptional , definitely stay again.

Great for cleanliness, friendly staff and good food

Very good night. The shower pressure was too low, but very good experience overall

Location is great, breakfast lovely and a clean and comfortable room The hotel does not have a car park but gives a promo code for those parking in Westgate St car park. Recommended hotel

Great Hotel. Great location. Easy walk to great shops, restaurants & pubs. Clean. Staff very helpful and friendly. In room food was excellent and quick. Very good breakfast efficiently organised despite being incredibly busy. Would highly recommend and happy to stay there again.

I have stayed at the Clayton in Cardiff many times over the last few years, I have always enjoyed it which is why I come back. This visit was from Friday 21st for 2 nights at a cost of £865.30 When I arrived in the room, the decor looked tired and there was a second bed in the room which I wasn’t expecting. The room was classed as an executive double and to be honest it fell far short on what the room looks like on your website. On the Saturday am at 0930 I went to reception and spoke to a lady saying the chair was almost broken and not fit for purpose, she promised to get it changed, but it never happened. The toilet seat was very noisy when in use which meant if we got up in the night we had to be careful not to wake each other. When the TV is off on the remote there is a blue light on which illuminates the room, and not conducive to a good nights sleep. On Saturday afternoon I was waiting for my wife in the lobby area, one of your receptionists (The shorter and older one ) san a piece of paper on the floor and left it there. The bar staff were brilliant throughout our visit being efficient and courteous at all times.

I'm currently sitting lounging in my room, and it's lovely. Little seating area outside the desk and bed, fridge, pod coffee machine, kettle, staff are lovely, I've not been here for a few years, but it's really worth it. Also, online check-in made everything simple and straightforward. I am staying here in March for Mother's Day as well.

Rooms nice, staff friendly food was overpriced as quality average at best

Stayed for 2 nights as a family of 3 so had a double and a single bed. Can’t fault having a proper 3rd bed rather than a sofa bed although a double is small for us but comfy. The rooms also have Sky tv which is great. That’s pretty much all the positives out of the way. The rooms are old and worn, carpets worn, the fridge didn’t work, the lights above the bathroom mirror didn’t work, shower rail barely hanging on, loose electrical connection in the plug socket making the lamp flicker. All things that could easily be sorted with a little maintenance. If you book through booking.com beware that the rooms look nothing like what’s in the pictures which I based my decision on, this is misleading and shouldn’t be allowed. We ate in the restaurant, not great. Ordered a sour dough bread starter and they gave us a chopped up old baguette and some left over butter packets, I complained and they gave us what I ordered. Just do that in the first place! Beef Burger wasn’t that bad but was annoyed by that time! Location perfect, in the centre. Park in the central station car park which is an 2 min walk and coast £27 for 2 days. All in all not the best I’ve stayed in. I wouldn’t stay in a Clayton hotel again and I would look around first before choosing this hotel.

Lovely hotel right outside Cardiff central station and Cardiff city centre, so great location. Restaurant is decent, gym is good with dumbbells up to 20kg. Rooms have a sky box which I've not seen in a hotel before. Also, complimentary items in the mini fridge.

Decided to stay here on a Sunday, but unfortunately due to a late illness we were unable to stay. Instead of providing alternative dates or a partial refund, we received no communication from them despite messaging multiple times. Obviously they don't value your custom and won't be staying at these chains in future.

Slap bang in the middle of Cardiff. Clean rooms, nice bathroom, lifts, wheelchair access, super helpfull staff, great restaurant, yummy food.

Great location while travelling to Cardiff for business. Room clean but a little compact. The air con unit could not be adjusted, tried turning it down but it kept blowing hot air so had very uncomfortable sleep. The hairdryer bag had the non slip bath matt in which slowed me down getting ready as had to get another one in the morning.

Really friendly staff and nice rooms. Loved the bar too. Great location being right near the train station. We really enjoyed our stay.

We loved our stay at Clayton Hotel Cardiff. The gentleman on reception both mornings was very cheerful and chatty, and asked us about our stay and our plans whilst in Cardiff. All staff we come into contact with were very polite. The room air con was blowing cool air in the morning, but I used the dressing gown provided in the room and I was warm enough. The breakfast was a little disappointing, but it was edible. Overall we had a lovely stay and would book here again.

Reception very helpful window was open could not close bathroom needs a refresh

Room size Tiny Service Poor FOOD Pricy The only good thing was location but you could hear the trains passing by. Not ideal for families with children Showers were a misery. If you have a lot of hair or long hairs hood luck with tacking a shower.

Was here from a Thursday to Sunday in room 604. As you can see from the pictures, it is incredibly spacious and the view out onto Cardiff was particularly stunning and unexpected. We used the conference rooms which are located on the second floor - from what I understand the lunch was pretty pricey and the availability of non-carb foods was pretty low to be honest. There is a gym, also on the second floor which has weights, a couple of treadmills, couple of bikes and some other equipment. To use you need to sign a waiver and then you get a key. The room has a kettle! So many don’t. Which is annoying. The TV is not a screen share or mirroring one but there does seem to be HDMI ports you can access so if you were here a while and brought a cable that may work. The bed was incredibly comfortable and noise from street quite minimal. The location is brilliant. It’s about a 30 min walk down to Cardiff Port and the shops and main town is easily accessible. The rail replacement bus is located at the back entrance of the train station and not at the main bus station. It was a really pleasant stay and there was a high standard all around.

this is no way a 4 star hotel. It should be a 3 start hotel maximum. The telephone in the room was not working. The rooms Air Conditioning also doesn’t work and the room was at a boiling temperature which resulted in me not being able to sleep. The wifi also doesn’t work. There was no water in the room and when we asked for water in the two rooms that we had booked, the staff made a face and then brought all the water bottles to one room and kept it on the floor outside and said we can pick it up ourselves. Overall it was a very disappointing experience. The only good thing is the location. This feels like a cheap motel, however it is not cheap

The staff at reception were friendly and helpful. The cleaners both of them were polite and helpful. The water provided in room was a great touch as I always forget to buy water. I needed a new remote for TV this was provided quickly. I loved how close hotel was to train station and shops.

Stayed for one night as watching a show and didn’t want to rush for last train. Perfect location. Spotless comfortable room. Easy check in and out. Would highly recommend

Very central and ideal for railway travellers. Good value. Friendly and helpful staff.

Good value hotel situated at the bottom end of Cardiff a stones throw from the railway station. Options to dine in on the first floor restaurant where a good value breakfast is also served.

Great location for access to Principality Stadium. Parking suggestion is John Lewis which is 5 minutes walk. Rooms super clean. Bed a bit small for two adults, but it is noted as a double. Room could do with a fridge. Breakfast was good, all the standard buffet available.

Hotel populated by South African Bokke supporters, a huge multitude.

Nicely presented rooms. Good location next to train station. Restaurant is on the first floor and has a nice view of the city centre. Automated check in is a bit impersonal.

I had stayed in this hotel a couple of years before and had a great experience however this time was not so good. We got given room 323 which was a room with no view to the outside- our view was of the foyer and dining area. We had very little to no natural light in the room and we couldn’t even open the window so by the morning the room was incredibly stuffy and felt really disgusting to wake up in, additionally the room had a really nice big TV, but I’m assuming because of the location of the room, the TV couldn’t even connect to any channels properly. It was a really disappointing experience considering the last time I stayed I absolutely loved the room in the hotel. Whereas this time I wanted to get out as soon as possible- not to mention a suspicious looking stain on one of the chairs in the room! However on the upside location is good.

Quite good overall, but it was supposed to be a deluxe room and only had quite a small double bed in it. Not exactly luxury… Otherwise ok and friendly staff

Excellent proximity to train station and main bus station, plenty of restaurants and bars within a minutes walk. Despite proximity to a live railway, disruption through noise etc is minimal

Modern hotel with nice staff. Renovated rooms. Close to the center, I recommend.

Perfect location for train station and central cardiff. Ideal for restaurants

Had a great night's sleep and lovely breakfast. The bed was comfortable with good pillows. It's a good location for shopping and restaurants. No noise despite being next to the railway.

Great hotel great location and staff were brilliant!

my room and the building itself was lovely, no faults. Comfiest hotel bed ive slept on in a long time! Biggest issue was a lack of vegan/plant based food at breakfast. There wasn't even a dairy alternative milk for tea/coffee/cereal. Big let down really. (Otherwise would give 4 stars)

Room needs attention as stained carpet and rust on bath Lift not working so long waiting time Left a small book at reception and didn’t get given back when checking out so they charged me £15 to send it😢 Overall need to address small points before getting 5 stars 🌟🌟🌟🌟

This hotel is very well located, super close to the train station (walking distance) but you cannot hear the trains passing by which is great!! the facilities are good, super friendly staff, very caring and helpful. It was not properly cleaned, you could see bits of rubbish on the carpet which showed the room had not been properly vacuumed before we arrive which was disappointing.

Stayed here about 5 years ago and had several issues at the time. July 2024: stayed for 2 nights because friends gave us a voucher as a gift for our wedding. Upon booking, we were told on top of the voucher alone, we needed to pay £35 more! Upon questioning this, despite leaving messages, no one returned our calls about this - we did all the chasing. Eventually, we were told this £35 extra payment was wrong information. Booked an extra room for our disabled adult son. The day before we were due to arrive, we requested thin sheets to sleep under, NOT duvets. NO thin sheets supplied. Air conditioning (AC) NOT working. The weather was REALLY hot! I have many health conditions, one of which is when I'm too warm, it triggers my migraines. Then the TVs in both rooms kept cutting out. Then the room phone worked intermittently. Was told to allow time for the AC to work. Was given fans. Because the AC didn't work, we were moved to other rooms. No offer to help move our items. Took several trips. Shower is fixed: unable to detach to use. NO bath anti-slip mat. Guests need to request one. Asked for 2 mats: one for our room and one for our son. Was given ONE mat, (which was dirty). Was told there was only one left! (What a way to run a hotel! For health and safety, surely EACH room should have the anti-slip mats in the room. Our son would never be able to request one for himself, due to his difficulties). Once again, we requested thin sheets for both rooms. Again, only one sheet was supplied. Asked for another for our son. Then there was a creepy crawly in the bed. My wife has a phobia with bugs. In the early hours, this needed to be sorted out. At this point, I wanted to leave early but decided to remain because our son was asleep. The communication was bad between the staff. For each request, we stated we needed TWO lots of each item because our son was in a room separate from us. Only one item was delivered. We had to constantly wait for staff to return with the missing items, or for things to be sorted out. This was NOT a comfortable stay. Overall, staff polite - HOWEVER we are VERY disappointed with this 4 star hotel. Really spoiled our wedding gift. Upon checking out, informed reception of our experiences. The lady confirmed our contract number and said she would take a note and someone will contact us. Will management make contact? We doubt it. We have stayed at B&Bs with better experiences. If you do stay at this hotel, the nearest car park is located at the train station. For tickets you need to either download an app or pay at a train ticket machine. At the time of this review, the cost is almost £14 a day. Car parking attendants DO monitor the area! UPDATE: over 2 weeks since I posted this review. Still waiting for management to contact us. What a surprise! Will we return to this 4 star hotel? What do you think?

I stayed in the hotel this July. It's a good place to stay, central for my needs. Reasonable price for a satisfactory service. The room is well kept, but I don't think that some of the staff had enough local knowledge as I would desire.

Extremely pleasant, accommodating, helpful & professional staff. Helpful from first contact/booking in. We booked a mid week break (rest-bite) direct with Clayton Hotel online c/w evening meal + breakfast & later check out. Made use of bar prior to evening meal, very pleasant, extremely enjoyable meal c/w good polite, inattentive, non-intrusive service. Would recommend & stay again.

Awesome experience. Nicely done online Check-In & Check-Out procedure. Superb location. Awesome food.

Brand new decorated rooms, the hotel is now So refreshing and clean, it was our Anniversary, so a Mid week stay, I would suggest that after paying for your room, the breakfast should be No more than £10, it's £15.95, I'd definitely stay again

It is stated that the establishment has air conditioning, however, under the pretense of environmental conservation (cost-saving), they deactivate the air conditioning during the nighttime. Additionally, the windows are sealed, resulting in three consecutive nights of sleeplessness due to excessive heat. We feel deceived by this situation as we specifically verified the availability of air conditioning prior to making the reservation, yet the website fails to mention that it is only operational during the daytime.

The main disadvantage was the dust and air quality in the rooms. The AC is basically a fan there’s no proper ventilation in the rooms and toilets. Also I’ll give very low rating for the cleanliness of the rooms.

I recently stayed at the Clayton Hotel Cardiff for 5 days, booking two rooms for the duration of my visit. Unfortunately, my experience was far from pleasant, primarily due to the substandard cleanliness of the hotel room service. From the moment I entered my room, I was struck by the poor hygiene standards. The floors were visibly dirty, and the beds seemed to have been made without proper cleaning. The worst part was the state of the air conditioning unit. The fan was covered in dust, which was not only unsightly but also posed a health risk. As someone who is sensitive to dust, the uncleanliness of the room significantly affected my health. I developed a persistent cough and throat pain, which made my stay uncomfortable and disappointing. The lack of attention to cleanliness and hygiene in a hotel is unacceptable, especially when it impacts the well-being of the guests. I hope the management takes immediate action to improve their room service standards to prevent future guests from having a similarly unpleasant experience. In its current state, I cannot recommend the Clayton Hotel Cardiff and will be hesitant to book a stay here again.

Whilst my visit coincided with the Foo show, I thought the room rate was absurdly high and definitely not worth the cost. Excellent service, but unfortunately, the background music was chosen for the benefit of the staff and not the guests.

Staff was lovely, from checking in, to breakfast to the checkout. Room very clean and nice little welcome present for my little boy. Breakfast was also really good and well served.

So we booked Clayton the day of our arrival which was quick and easy. The call operator was very helpful. It was a nightmare trying to get to the hotel with all the taxis taken over and blocking the roads. We will probably find that we will have fines due to the inconsideration they have for other road users outside the hotel! We had to park 15mins away from the hotel as the car park closed at a certain time and walk with suitcases. Hotel staff were very pleasant and helpful can’t fault the staff at all. Overall the room was clean tidy but my opinion very cramped. Our room was on 5th floor 512 outside the lift which me and my family kept getting woken up due to drunken people getting out shouting and balling outside the door (that wasn’t pleasant). Unfortunately these people where our neighbours and the walls were like paper and you could hear everything going on keeping the family up to 5am. We was going to re-book another nights stay but decided against it due to having no sleep. Breakfast was nice and check out was easy. Other than the issues we faced with getting to the hotel and people keeping us awake all night i would have genuinely put a better review. I just can’t say we enjoyed our stay at all.

Small rooms, small beds poor furnishings. Rubbish shower. Premier Inn rooms are better than the so called executive room I stayed in. Not enough plug sockets.

Used for day rooms - good service & location.

Perfect location for the Principality Stadium. Breakfast was standard buffet style. No parking onsite but plenty of streets and car parks in the area with spaces. Room was clean although the wall where the aircon blows onto could do with some tlc.

I recently stayed here. The staff were lovely. The breakfast had a lot of variety and I realy enjoyed. Only downside was that our room was too hot. Could not open the window because of health and safety but the air con did not seem to be working that well. That was the only downside to an enjoyable stay.

Great stay at the Clayton hotel. Staff were extremely accommodating when we needed to check in early. Hotel is so close to all the amenities. Will definitely be back to stay in December

Noisy, dusty and in need of a refresh. Prepare to be serenaded by the thumping music from the neighbouring Jacobs Roof Bar, from midday until late at night. Even on the 8th floor, I could not escape the repetitive bass from Jacob's new sound system! Unfortunately, after staying at the Clayton for years, I will not be returning. I would recommend hotels in the North of the town centre if you wish for a peaceful night sleep.

Had a lovely time for an afternoon tea

Our stay was fine. We found the room too warm. I understand the reason behind not being able to open the windows, but some fresh air flow would have been nice. The place of the air con meant we got dried out easily. The breakfast wasn't very exciting and cooked ok. I did book breakfast when I booked the room, but would not pay £15 for it if I hadn't. The shower wasn't very powerful and the TV sometimes didn't load channels. We had to switch it off and on at the wall to get it started. The location is great and all the staff were super lovely and all are a great credit to the hotel. I spoke to reception, restaurant and cleaning staff. They were all approachable and friendly. The room was clean and nicely laid out. And I really liked having the water bottles that were provided. Overall an alright stay.

We really enjoyed our stay at the Clayton Hotel in Cardiff. However we do have a few bug bears. Firstly my youngest has a shower phobia because he is neurodiverse so I was excited to find a bath. However when we returned on the second evening of our stay, we found that the bath had not been cleaned out. Additionally there was some real confusion over the evening meal. My kids hadn't been included in the evening meal, so I had then pay extra and only had one meal, I was happy to pay extra for the meal supplement because I thought it included our entire party. They did give me a slight discount on one of the meals but it did leave me out of pocket as a newlysingle parent and because I needed to pay for the extra meals I hadn't accounted for.

We had an adjoining room which was quite noisy literally could hear anything said in other room towel radiator was leaking we reported on our departure as we only had a one night stay .Nice secure Hotel though and although overlooking the train station we couldn't hear the trains at all,bar was reasonable and Breakfast was decent with a lot of choices . We will return as location wise it's ideal for visiting Cardiff Center .

The check in was easy. Staff were professional and responsive. The hotel looks very nice. The location is great for the city. The breakfast had everything you could want and catered for all dietary requirements. The bedrooms are very basic and the bed was quite small, but overall adequate for our needs. I think if I stayed again I would be tempted to upgrade for a bigger bed, but then it becomes expensive!!

Good central location close to the shops, arcade and restaurants. Rooms are basic corpor fare but require better mod cons. Good selection of buffer breakfast but sadly the food wasn’t hot.

Wonderful welcoming and friendly staff, especially Gina welcoming people at breakfast. She was smiley, friendly, welcoming and passionate. It was such a refreshing change to be welcomed by someone so energetic and friendly.

I took a MENSA test there and everyone was really nice, the only problem was the location.

Nice clean room great location right in City. Shopping centre, bar and restaurants just by door step

From the time you set your feet through the doors the welcome was exceptional and greeted with a smile from the reception staff. The room was very comfortable and clean. Also the staff in the restaurant were very helpful and professional.

We arrived early for check out but the staff were extremely accommodating ( excuse the pun) the rooms were clean and tidy the beds fresh and gave us a lovely nights sleep, my only gripe really was the breakfast (cooked) the bacon was like leather but on the whole edible , not like the last time I stayed there the breakfast was perfect , other than that I will book again as its location is perfect , although the premier inn opposite does cost less at 57.00 per night so maybe a look at your prices is needed that’s why I have awarded you 8/10

Stayed here for a stag do which exceeded expectations, the rooms were lovely and modern, clean and had all facilities we needed. The breakfast was amazing! Perfect cure for a hangover!! Location was perfect, right on the bar strip so access was easy to go to places we needed to get to.

Nice place to stay near cardiff station

Wow. Wow. Wow. Truly an increadible hotel. Great for whort breaks, office meetings, and proffesionals. The security is tight, so you are safe from the moment you get in. The rooms are very clean. The bedroom we stayed in was very cosy. Extremely quiet, and well maintained. The Wifi was quite fast too. This was a big surprise. Just not a memry foam mattress fan. Guess it is great for a small shaped bodies to stay flat on; not great for romantics. We had breakfast on both days we stayed there. Great choices for you to eat. Not a fan of the coffee. I require strong coffee to start the day right; but that was the only negative. Shall definetely go back there as more positives than negatives..

My family and I recently had a afternoon tea which we really enjoyed. The dining area was spacious and light. The food we had was good quality with very good portions. The staff were very friendly and attentive and made it a very pleasurable experience for us.

Enjoyed our stay, room very clean and bed very comfortable, staff very friendly, enjoyed meal at the restaurant and breakfast choice is very good, would stay again

This is a very reasonable priced hotel located in the city center. We parked in the parking lot at the Central Station - it's pretty clean. There were no paying station buy you can easily but parking tickets from the ticket machine that sells train ticket close to the entrance of the train station. The room were modern and nicely furnished. And to my delight there is an ice machine on my floor! Not many people use ice in UK and to find an ice machine is a dream that comes true during travel (what can I say I live for ice) The hotel was just a minute away from all the bars, eatery and a big luxury shopping mall on the road parallel to the main road. Some of the fast food joints opens till 4am. People go there to drink as they are so many pubs and bars in that area. Our highlight is meeting the Wictoria (with a W) - she is super friendly, very helpful and so easy to talk to. I was a bit buzzed from driving long distance so I have been drinking red bull and I get a bit hyper from the caffeine overload. Wictoria was so down to earth that she was laughing with me, joking and carrying conversation with me. She is really a wonderful person. It seems that they have really friendly people working in this hotel. Later I get to meet Lito who was super enthusiastic and funny. I regret that we only stay for two nights as it was really nice to say hi and talk a bit with them when they are not busy. There is a Brazilian Churrascaria serving all you can eat Rodizio (rotation of amazing meat all grilled to your liking) at a very reasonable price especially lunch. I would have hive 4.5 stars but I had to dock some points off because the AC in our room keeps shutting off - i tried to figure out the configurations but to no avail. Because the AC keeps in shutting off and the windows are locked, the room have poor ventilation and it can get pretty muggy sometimes. Aside from that - this is a great hotel to stay while visiting central Cardiff!

These rooms were small. The double bed for two is unacceptable in today's hotel market.

Paddy is an amazing Manager, ( mad as a bag of cats). All staff incredibly friendly. Lovely hotel, fantastic service. Great food, great prices. Will be back.

Good budget hotel in a great location.

Conveniently situated. Friendly and helpful staff. Adequate rooms. Clean and tidy

Room was spacious enough. Staff friendly & helpful. My only issue was lack of shower pressure I prefer one that has more pressure

A nice hotel and very easy to access from the train. However we booked an executive room, but it wasn’t worth the extra money. The bathroom was ok, complimentary shampoo etc was like Handwash, luckily we brought our own. The contents of the fridge were complimentary but there was only a water carton in there. Sky was ok but the remote didn’t work. Therefore I’d say this room was no more special than a premier inn room. Having said that it was clean, breakfast was delicious and the location was great.