Clayton Hotel Cambridge Restaurant in Cambridge

The most appalling breakfast I've ever had anywhere - late, cold, soggy toast and everything literally thrown on a plate with baked beans all over the top of everything.

Overall we enjoyed our stay in this lovely hotel. Bed was very comfy. Only issues were we weren’t able to control the heating from the room, check in took a while as there was only one staff member at the desk and the nearby car park was closed (with no mention of this on their website). Other than this we liked this hotel!

Hotel was very nice , clean and attentive staff. Restaurant beginning to look a bit dated and the NCP car park the hotel advised us to use was closed meaning it cost me 22GBP to park my car for the one night stay.

Everything top, xl bed with scary topper, it felt like sleeping in a cloud, abundant international breakfast, strategic position for buses, trains, etc.

Despite the assurance that we could call reception for any needs, our attempts to do so were met with frustration as no one answered our calls, even after repeated attempts. We even tried reaching out to the restaurant, hoping to get hold of someone, but to no avail. When we decided to go down to reception personally to request bathrobes, we were disappointed by the lack of follow-up despite being assured that room service would be informed. No one contacted us or came to the room, leaving us waiting for nothing. However, the most significant issue was the room temperature. Despite setting the air conditioning to the lowest temperature, the room remained uncomfortably warm throughout our stay. We tried to give it time, hoping it would adjust, but it only worsened. We couldn't even use the duvet because of the heat. Upon informing the receptionist about the temperature issue the next morning, we were told that adjustments would be made "at the back" as the aircon was “temperamental.” However, despite these assurances, there was no improvement. They offered us a FAN, but refused that as we know it’ll just blow off warm air, also very disappointing option for a 4star hotel. Our frustration peaked when, after waking up early out of sheer discomfort, we went down to reception at 5 am, only to receive the same response about adjusting the temperature "at the back." Despite expressing our disappointment during check-out, we received insincere apologies from the reception staff, with no concrete action taken to address our concerns. Overall, while Clayton Cambridge has received positive reviews in the past, our experience was marred by unresponsive staff and inadequate resolution of issues. As such, I cannot recommend this 4-star hotel based on our disappointing stay.

Lovely afternoon tea experience. Delicious food with an excellent variety of sandwiches and cakes. Really atmospheric room where it was served (we were sat upstairs in the library type room). Excellent service from Sarah. Very pleasant afternoon.

This is a wonderful hotel. I stayed for a few nights and I cant explain enough how comfortable the beds were. Honestly, one of the best hotel experiences I had. The room was spotless when I first arrived and that quality of cleanliness had been maintained throughout my stay. The cleaner Karolina had done an amazing job and if she sees this, Thank you.

excellent, beautiful hotel, friendly staff. Nice design in the rooms, furniture, clean snow-white bed and fluffy towels. Special thanks to the staff who clean the rooms, they clean things all day long, it’s so nice to come back to a clean, fresh-smelling room, very friendly and always if you have any requests react quickly. Thank you for the comfort, we will definitely come back and recommend to our friends and family!!!

The best hotel we ever stayed, reception team very nice and friendly, very quick and easy location ( bedroom was so fantastic, bathroom spotlessly clean ) housekeeping staff member was so nice and professional, lady serviced our room during our stay and that was fabulous.

We had a fantastic stay. The whole hotel was spotless and so luxurious. Perfect location and loved the ease of check in and out.

They always say "you get what you pay for" and it certainly applies to Clayton Hotel Cambridge. If you want a little luxury without a huge price tag, then the Clayton delivers. Ideally placed within 1 minute walk from the rail station and just 10 minutes walk to the historic centre / colleges. No Car parking, however the station car park is conveniently located just around the corner with plenty of spaces.

Clean, modern stylish hotel. Spacious rooms with a wonderful comfy bed. We loved our stay here. Our only complaint was breakfast. It was chaotic. Tables weren't being cleared and the self service coffee machine couldn't keep up with demand. Shame as the quality of the food was excellent. I guess the difficulties getting staff may have impacted this. Overall though, id recommend the hotel and would come back.

Staff were smiling and helpful. room was 10/10 clean. in addition, quality was more than enough. Heater was the only problem. It always stops suddenly, after restarting, it initiate automatically on the cold mode. And became unresponsive for a while, and that makes room even colder..

Celebrating our anniversary we throughly enjoyed staying at the Clayton Hotel Cambridge. We were given a lovely message as it was our anniversary when we got to our room. Great buffet help yourself breakfast with the staff being incredibly helpful and very polite. In particular we had (sorry didn’t catch his name) serve us at the bar on Friday 1st March just after 8.30 who couldn’t have been more helpful, definitely an asset to the hotel. Thank you to the team for making our anniversary that little bit more special. Will definitely be back!

Large rooms that are kept in beautiful condition. Great location and the second floor was very quiet with the exception of the odd over zealous door slam from others staying there.

Very clean, very comfortable, great location, would definitely recommend this hotel