Clayton Hotel Cambridge Restaurant in Cambridge

Stylish hotel, spacious room with a huge, comfortable bed, great food and attentive staff. A few steps from the train station, so we could leave our bags after checking out and do some sightseeing. Would definitely stay again!

Lovely hotel but luke warm buffet breakfast ! Really

I came from Istanbul and had the opportunity to stay for 1 night with my family on 10-11 November 2024. I must say that we were very pleased. The rooms were new, large and clean. The breakfast was sufficient and varied. The location of the hotel is central. I recommend it to those who want to stay.

Our room was so hot that it somewhat offset how lovely we found the room originally as I got no sleep - a shame as I loved the place originally

We really enjoyed our stay. The room was amazing, beautiful hotel and easily accessible. Breakfast was great and the drinks we had too. We did not eat dinner at the hotel.

Lovely hotel and the rooms were done to a very high standard.

Very comfortable room - superb shower - good breakfast - very pleasant staff. Thank you. Had a long wait for dinner as restaurant busy - but food freshly cooked and worth the wait!

Thank you, we had a lovely stay. Everyone was polite, helpful and courteous and the hotel was wonderful! It is a central location next to the station and close by to many amenities.

Very friendly supportive staff at reception and in dining room. And the breakfast was amazing, everything you could ask for and run very efficiently.

My husband and I stayed here for our 10 year anniversary. The staff were very welcoming and friendly, they upgraded our room which was a lovely surprise and the room was very nice. Food was lovely and location was ideal- close to the station which you couldn’t hear the trains and a nice walk into the town. We’d definitely come back again and stay here

Had a midweek break at Clayton.The local was ideal for our visit .Walking distance to the botanic garden and the University colleges. We had a Walking tour and finished off with a punt on the river.We had dinner at the hotel on both nights and chilled in our comfy room.

Room 328 was a disaster: -You could not control the temperature from the room (video attached). You had to call downstairs to control it, and even then, was freezing all the time. -The shower water was either too hot or too cold, impossible to regulate. Also even if you managed to, it kept changing the temperature whilst you were in. -There is a rubbing pipes noise coming from the room on the top, which is very annoying at night. -Front desk staff was nice in general but ultimately useless to solve this. There was a young man on 24/10 that was clearly not interested in helping and was quite sassy. Small things but as we are here: -Teas did not got replaced throughout my stay. -Radio did not work, nor is possible to connect to your phone via bluethooth in 2024 -Flat white in the coffee machine is more like a latte. Is a shame as the location was great, the bed was incredibly comfortable and otherwise room was nice.

Great hotel in a great location but it's quite expensive for what it offers.

What a lovely hotel … from the decor to the staff - fantastic ❤️ Nothing negative to say. The room was spacious, the bed was massive and so comfortable. Breakfast was the best buffet breakfast I have had in a long time. Well done to you all. We will definitely return.

Really lovely hotel in a great location. Room was spacious, decorated beautifully and spotlessly clean. Bed so huge and so comfy. Had a great time in Cambridge and a great nights sleep. Just perfect.

We always stay at The Clayton when we're in Cambridge. This stay was made extra special by the thoughtful and attentive service we received from Marta on reception and Marta in the restaurant.

Super close to railway station - literally 3min walk. Cosy rooms, high but comfy beds, a little careless staff at the reception but easily compensated with breakfast. Almost classical English breakfast with black pudding and eggs. Juice glasses are small - but if you take a coffee mug, then it’s ok :)

It's near from the train station but about far from the city like 30min walk

Booked as a Surprise for My Husband's 40th Birthday night and must say it was absolutely Outstanding. The experience to stay in such a fancy 4star hotel was amazing. The room was Pristine, huge super king size bed, balcony, amazing Modern Bathroom, The food and drink was Fancy, Superb. The staff went out of their way to make my Husband's birthday night a special one. Thank you Clayton Hotel for our wonderful evening 😊 😘 The Barbers

Beautiful hotel and very friendly staff. The room was amazing and the bed was so comfortable! Breakfast was a buffet and great! My only criticism was that the air con didn’t work and even at the coolest setting we were uncomfortably hot all night

The pluses, large room and good bedding. The minuses, breakfast worthy of a low-cost youth hostel, small gym with only hot water (technical problem, but there is no bottle of water available), the speakers ( radio in reality) in the room do not have Bluetooth, the bikes are not rentable at the end of the day/evening…overall overpriced for a very limited service.

Tomamos el té de la tarde en el Clayton y fue maravilloso y, pensamos, un valor tremendo. Los sándwiches de dedos, bollos y dulces eran todos maravillosos y bellamente presentados. El servicio también fue genial y apreciamos especialmente que la dirección estuviera dispuesta a tomar nuestro mismo día, Reserva tarde. Y cuando termine, está a solo dos minutos a pie de regreso a la estación de tren después de un hermoso día recorriendo Cambridge.

Excellent spacious room and service! The breakfast was just fine, everything you could expect. Only two minor comments: The small bottle in which they serve the smoothie tasted perfume so worth reviewing whether the kitchen staff wears perfume. It usually passes over to the food and utensils. The hair dryer was pretty old and it had a trick to make it work. So be patient, you figure out quickly. Btw it was stored in the desk drawer. Odd place. I'm not advocating for buying new ones while the old works but it was fun to figure out :) so don't drop a star be sure of this. Definitely worth staying there, loved it. Everyone from the staff are super stars.

My 3rd time staying (with work). Definitely the last. Service is typically but unforgivably poor. The staff are extremely inexperienced and untrained. As a single guest, was put in room with 2 extremely narrow and uncomfortable single beds, and disabled-friendly bathroom. It remains beyond my comprehension why that was deemed appropriate. No toiletries/ amenities in the room. Reception had no spare iPhone charging cable. With the phone battery dying, I asked for a wake up call for the morning. No one called. Predictably at this stage, my room had not been made up by the time I got back in the evening of the 2nd night. NOT what one expects from a supposed 4 star hotel in a posh English town, for typically > £300/ night. Utterly unacceptable. DO NOT book.

This is a lovely hotel, the staff are very friendly, helpful and welcoming. The rooms are spacious and comfortable and the breakfast is amazing with an incredible choice to suit everyone. The location is perfect for travelling by train it's just a couple of minutes walk away. The bus stops are at the station too so very easy to get to the centre of the city in a few minutes. All in all this is the perfect place to stay and I would highly recommend it.

Very clean, stylish and great rooms.. The staff were so helpful and polite. Stones throw from train station and a £1 on the bus to the City centre so a perfect location will definitely return.

I travelled down from Glasgow to spend a weekend with friends in Cambridge. My friend and I decided to stay at the 4 star Clayton hotel as we wanted a bit of luxury and comfort. How wrong were we!! We were extremely disappointed with the service at the Clayton hotel, Cambridge. I checked in online a few days prior to arrival. When we got to the reception at about 1.30pm, the receptionist was friendly, took our luggage and said our room was not ready yet. No indication there was any problems. I had my mobile phone with me all afternoon and evening and there were no missed calls showing from the hotel. We had a lovely time out in Cambridge and returned to the hotel at about 10pm feeling worn out after a lovely day, and we just wanted to get into our room and chill out in the luxurious beds watching tv with a glass of wine. On arrival to reception, the receptionist said the manager wanted to speak to us, the manager informed us in a jovial way (that made us think there was a problem but it wouldn’t affect our stay) he said there was a maintenance issue with the room, he did not say what it was though, he said he had booked us into the 3 star IBIS down the road, ‘although-he said- it was not as nice as this hotel’ so he is not exactly bothered about the guest experience, sending us to a budget hotel stating it was not as good as his, and not offering us a refund on the difference. In fact he said he had had to pay them extra for the room (Like I should care!) and that I had paid about the same for the room at the Clayton when I had in fact paid over £100 more. However, we knew the manager was gaslighting us, but we were too tired to argue, he had not offered us a refund or to pay the difference for the rooms or offer any compensation on the night, Which is very poor customer service especially for a 4star hotel dedicated to customer experience in Cambridge. Oh no tell lie he did say we were welcome to trek back over to eat their breakfast. Actually, the Ibis did a great breakfast so we stayed put. When I got to the ibis I asked how much the room was, they said £125 a night and I had paid £236.70 for the Clayton hotel room. I called the Clayton that night and was assured we would get a refurn of the amount we would have saved had we got a refund and booked directly at the IBIS, but that did not happen. It is disappointing that the Clayton hotel manager did not seem to know how much I had paid for the room when he spoke to us. Rather than showing dedication to experiences all about the guest and that each and every guest is welcomed we were made to feel very unwelcome indeed. And he may have found it funny but it was no joke for us. Luckily the Ibis hotel staff were friendly and welcoming and when I come back to Cambridge that’s where we will go or to the Hilton if we want a bit of luxury in a 4 star hotel. I called and complained when I returned home and exchanged some emails with the manager to try and resolve the matter, I did get £80 refunded (which was all I was offered, not even the difference between the cost of the Clayton and the IBIS), but this still left a £27 deficient (He had only refunded what it had cost him! and not what I would have saved had I booked direct, in fact we could have stayed with friends so a full refund would have been better had he bothered to call me during the day. During the email exchange, I was also offered an upgrade if I chose to stay there again, the upgrade was subject to availability (which is funny really as not even a room I paid for was available!) I have lost trust with this hotel and, would rather stay in a cheaper hotel that has rooms for people that have paid and checked in. I was not reimbursed the amount we agreed on the phone with the manager or the receptionist on the night when I called from the IBIS on the night we were turned away from the hotel which is very disappointing. My advice to anyone even considering staying at this hotel is that if you get turned away after paying for the room and checking in, do not leave the premises until you get a full refund!

This was our first time staying at this hotel in Cambridge and it was a lovely experience. Filip on reception was extremely welcoming, efficient and made you feel like nothing was too much trouble. Lovely comfy bed and nice big shower. A 20 minute walk into Cambridge city centre. The only issue is parking but we found the park and ride the cheapest option and then got the bus into the centre.

A perfect anniversary weekend stay. The concierge staff were incredibly helpful, we stayed in one of the junior suites and it was fantastic with a brilliant balcony area. Nothing was too much trouble for staff throughout our stay and the food at the restaurant was very good. Easy to access the city centre and numerous attractions. Would definitely stay again and recommend to all my friends and family. Thanks for making it special.

The staff were great, breakfast was great, room was great, bed was very comfortable and over all experience was great.

An amazing stay!! Cannot wait to return in future

Location near train station was handy, friendly team and hotel is modern, clean and feels very luxurious.

Stayed the night as a birthday treat with a friend in Cambridge in room 410 Got an email few days before to check-in and an email in the morning to check-out. Reception lady was friendly and gave me all the information I needed. Got key card to activate the lift to your floor, to get into the room and into key holder to activate the electric for the room. The room was very spacious, bright and clean. Bathroom and shower was big and clean. Had towels, hand soap, body wash and shampoo which was nice and even had shower caps. The fridge had to 2 cartons on Irish water which tasted OK. Room had lots of room to store clothes. Bed was just so comfy, didn't want to leave. Had UK plug sockets and USB points either side of the bed. Had large flat screen TV with lots of UK channels and radio stations. Didn't use the restaurant as ate out for dinner and breakfast but had a look in and looked nice enough. The train station is 2 minutes walk away with some places to eat like Greggs. The city centre took 15 to 20 minutes to walk there. It isn't the cheapest hotel I've stated at at £160 a night but the look and feel made up for it. It was for my birthday and would definitely go there again for another special occasion. Definitely would recommend this hotel if staying in Cambridge.

The room and bed are lively buy the breakfast isn't good.

Not good customer service from reception. The receptionist had a strong foreign accent -she didn't' know the local area and said there wasn't any parking so sent me away to the railway station parking in which customer service doesn't exist. It seems we have to only ask for what is convenient. There is a voicemail number which operates via computer which gives the online information no one wants. This is the customer service we encounter in so many modern businesses nowadays. Humans are seemingly not welcome. Thank you for putting up with my ranting and raving.

Only stayed for one night but it was lovely experience. Hotel is beautiful, our bed was extremely comfortable, like being on a cloud! We had dinner and breakfast in the hotel restaurant which was delicious. The waitress that helped us was really pleasant and met all our needs with a smile. Would definitely come back .

Sorprendentemente malo, espero que uno fuera. Visité el restaurante en una noche y disfruté de bebidas muy buenas. Volví para almorzar. Pedí un jugo de naranja fresco y limonada, estaba tan agrio, que no podía beberlo y todavía tenía dolor de estómago ahora. Luego tengo la pizza pepperoni. Hacía frío en el medio. Tal vez la base estaba congelada. El personal era servicial y dijo que sería rehecho. Luego recalentamos el plato y la pizza en el horno y devolvimos la misma pizza. Estaba más caliente y comestible - ish, me comí una pequeña cantidad de ella. No me cobraron por la comida o bebida, dados los problemas, pero el reflujo ácido y el dolor de estómago no son divertidos.

Nice hotel, conveniently located. Restaurant very average and lets the rest of it down a bit.

Fabulous hotel located near to Cambridge railway station with a 15 min walk into the heart of Cambridge. Rooms are spacious and beautifully decorated with super comfy beds. Great breakfast and cocktails and all the staff really friendly and helpful so thank you we will be back 🤩

Modern comfortable hotel. Great location next to the station. Stayed here with work. Would highly recommend.

The room (710) was immaculate, smelled amazing and the balcony was wrap around with great views over the city! The staff were so accommodating, seemed to enjoy their jobs and the breakfast was superb! The only suggestion we have is for the firedoors to be adjusted so that they don't slam. It shook the pictures as well as the whole room. Would give 9.5 score as this was the only thing!

From start to finish this hotel is out standing from reception Valeria was very polite and understanding and professional at all times the room was amazing lovely and clean with a massive balcony the views stunning.the food was very delicious and having a cocktail or two made by the talented Antoine and the amazing bar staff breakfast was outstanding such a variety and the scramble eggs was to die for such a lovely hotel with lovely staff well done Clayton we will be back .

Great location close to the station. The trip was for my partners birthday and our room was upgraded from a Deluxe Double to an Executive which was a really nice unexpected gesture. We also had complimentary soft drinks, water and chocolates which were all much appreciated. All the staff we spoke to were very nice, however what let the trip down was the service in the Restaurant. I had prepaid for a 3 course meal and feel it should be made obvious when booking that you are not getting the A La Carte menu options. We were shown to our table, and given menus, we asked for a wine list and were then forgotten. 15 minutes later we asked a different waitress for a wine list and were given one. After finishing our main course we waited 20 minutes for our plates to be collected and dessert order taken . Considering the restaurant was not busy, we were disappointed with the poor service and lack of attentiveness.

The hotel is ideally located to be close to the train station and bus stops, on a safe street. The staff is particularly nice (especially in the hotel restaurant where the food is very good and the Hugo spritzes are delicious)! I highly recommend this hotel!

Only let down is parking and use of the nearby station carpark. Short distance away but charges are from 04.30, so as most people do, if you leave the hotel on day of departure you pay the full £14.50.

The accommodations were lovely. The breakfast was superb. What a great location near the train station. Thanks so much!!!

The hotel is very pretty, business-like, with clear and huge rooms, and a bad that was truly exceptional. It is a 2-minute walk to the train station, surrounded by stores and places to eat. Only two things I would like to point out I was unhappy with: one, there was no lotion in the bathroom. Two: there was no coffee machine, just a tea kettle. In a 4-star hotel, I expect a Nespresso machine or something like that. Not everyone drinks coffee, and this is not the kind of small, charming English B&B where you expect ONLY British amenities. We asked for one, and they told us they did not have any, even though we saw several Nespresso machines in a storage area where clean linens are kept. That puzzled us.

Exceptional.. And that being from when you arrive at the reception and until you check out. So what can I say..? Well for starters. The layout of the hotel is very eye-catching, from the moment you through the main entrance. Where it boasts a comfortable book lounge vibe. A place to come and relax. And this feel spreads throughout whole establishment. And when entering my room, i couldn't believe what i was seeing. It was simply gorgeous. The bed was just massive. The shower room was of a high standard. And the rest of the room, from the decor and the remaining furnishings, were also of a high standard. You get the feeling that, no expense was spared at all. The focus on making their visitors as comfortable as possible, is evident everywhere you look. And when it came to breakfast.. it was a really pleasurable moment for me. There was a great choice on offer from having a Continental to a full English. And with the of it being a buffet.. You definitely can feel free to fill your boots.. But all of this wouldn't be possible without the hotels very friendly staff. Always willing to help, no matter the issue. Overall exceptional work ethic 10/10. I would definitely use Clayton Hotels again Thanks Guys.

Great location, right next to train station. And only a short walk down into the city centre. Staff were lovely, room was very clean, bed was extremely comfortable and big. Only downsides were about 50% of the sockets in our room didn’t work and the housekeeper was very noisy in the morning, slamming every door she went through. Rendered our late checkout (and hence lie in) a bit null and void.

The beds are enormous and very comfortable

Excellent hotel in good location

Fantastic place, really enjoyed the stay (apart from the radio turning on by itself in the middle of the night). Very comfy bed and a good size room.

Fantastic hotel. Huge bads ands amazing room. More than comfortable and relaxing. I enjoyed lovely food and a good night sleep. Wifi works well and enjoyed the night.

Everything was amazing the room the staff chiefs kiss

Absolutely brilliant hotel. Would highly recommend. The check in was so easy and professional. A lovely surprise with receiving an upgrade for my birthday. The room was lovely, very clean, the bed was so comfortable, the bathroom was brilliant, with rituals shower gel, always nice to have. The balcony was brilliant, it was so peaceful and quiet. The breakfast was tasty, hot and delicious - plenty to choose from. The hotel is located 5 minute walk from the railway station and about a 25 minute walk to the centre of Cambridge Our first visit to Cambridge and would definitely return and would return to Clayton Hotel too. Thank you for all the staff, very polite and helpful

Het was een prettig hotel. Schone kamers, zachte, maar luxe bedden. Ontbijtbuffet was oké, maar had ietsje luxer verwacht voor wat de rest van het hotel uitstraalde.

The most appalling breakfast I've ever had anywhere - late, cold, soggy toast and everything literally thrown on a plate with baked beans all over the top of everything.

Overall we enjoyed our stay in this lovely hotel. Bed was very comfy. Only issues were we weren’t able to control the heating from the room, check in took a while as there was only one staff member at the desk and the nearby car park was closed (with no mention of this on their website). Other than this we liked this hotel!

Hotel was very nice , clean and attentive staff. Restaurant beginning to look a bit dated and the NCP car park the hotel advised us to use was closed meaning it cost me 22GBP to park my car for the one night stay.

Despite the assurance that we could call reception for any needs, our attempts to do so were met with frustration as no one answered our calls, even after repeated attempts. We even tried reaching out to the restaurant, hoping to get hold of someone, but to no avail. When we decided to go down to reception personally to request bathrobes, we were disappointed by the lack of follow-up despite being assured that room service would be informed. No one contacted us or came to the room, leaving us waiting for nothing. However, the most significant issue was the room temperature. Despite setting the air conditioning to the lowest temperature, the room remained uncomfortably warm throughout our stay. We tried to give it time, hoping it would adjust, but it only worsened. We couldn't even use the duvet because of the heat. Upon informing the receptionist about the temperature issue the next morning, we were told that adjustments would be made "at the back" as the aircon was “temperamental.” However, despite these assurances, there was no improvement. They offered us a FAN, but refused that as we know it’ll just blow off warm air, also very disappointing option for a 4star hotel. Our frustration peaked when, after waking up early out of sheer discomfort, we went down to reception at 5 am, only to receive the same response about adjusting the temperature "at the back." Despite expressing our disappointment during check-out, we received insincere apologies from the reception staff, with no concrete action taken to address our concerns. Overall, while Clayton Cambridge has received positive reviews in the past, our experience was marred by unresponsive staff and inadequate resolution of issues. As such, I cannot recommend this 4-star hotel based on our disappointing stay.

Everything top, xl bed with scary topper, it felt like sleeping in a cloud, abundant international breakfast, strategic position for buses, trains, etc.

Lovely afternoon tea experience. Delicious food with an excellent variety of sandwiches and cakes. Really atmospheric room where it was served (we were sat upstairs in the library type room). Excellent service from Sarah. Very pleasant afternoon.

excellent, beautiful hotel, friendly staff. Nice design in the rooms, furniture, clean snow-white bed and fluffy towels. Special thanks to the staff who clean the rooms, they clean things all day long, it’s so nice to come back to a clean, fresh-smelling room, very friendly and always if you have any requests react quickly. Thank you for the comfort, we will definitely come back and recommend to our friends and family!!!

This is a wonderful hotel. I stayed for a few nights and I cant explain enough how comfortable the beds were. Honestly, one of the best hotel experiences I had. The room was spotless when I first arrived and that quality of cleanliness had been maintained throughout my stay. The cleaner Karolina had done an amazing job and if she sees this, Thank you.

The best hotel we ever stayed, reception team very nice and friendly, very quick and easy location ( bedroom was so fantastic, bathroom spotlessly clean ) housekeeping staff member was so nice and professional, lady serviced our room during our stay and that was fabulous.

We had a fantastic stay. The whole hotel was spotless and so luxurious. Perfect location and loved the ease of check in and out.

They always say "you get what you pay for" and it certainly applies to Clayton Hotel Cambridge. If you want a little luxury without a huge price tag, then the Clayton delivers. Ideally placed within 1 minute walk from the rail station and just 10 minutes walk to the historic centre / colleges. No Car parking, however the station car park is conveniently located just around the corner with plenty of spaces.

Clean, modern stylish hotel. Spacious rooms with a wonderful comfy bed. We loved our stay here. Our only complaint was breakfast. It was chaotic. Tables weren't being cleared and the self service coffee machine couldn't keep up with demand. Shame as the quality of the food was excellent. I guess the difficulties getting staff may have impacted this. Overall though, id recommend the hotel and would come back.

Staff were smiling and helpful. room was 10/10 clean. in addition, quality was more than enough. Heater was the only problem. It always stops suddenly, after restarting, it initiate automatically on the cold mode. And became unresponsive for a while, and that makes room even colder..

Celebrating our anniversary we throughly enjoyed staying at the Clayton Hotel Cambridge. We were given a lovely message as it was our anniversary when we got to our room. Great buffet help yourself breakfast with the staff being incredibly helpful and very polite. In particular we had (sorry didn’t catch his name) serve us at the bar on Friday 1st March just after 8.30 who couldn’t have been more helpful, definitely an asset to the hotel. Thank you to the team for making our anniversary that little bit more special. Will definitely be back!

Large rooms that are kept in beautiful condition. Great location and the second floor was very quiet with the exception of the odd over zealous door slam from others staying there.

Very clean, very comfortable, great location, would definitely recommend this hotel

Muy cerca de la estación con un buen menú de almuerzo. Un lugar agradable y accesible para sillas de ruedas. Los pasteles de cangrejo eran excelentes.

Siempre es un placer alojarse en un hotel encantador cuando estás fuera de casa. Las habitaciones están bellamente decoradas y son cómodas. El personal fue increíble, muy amable y servicial. Gracias a María que nos mostró los espacios para un posible evento en el futuro.

Gran hotel, personal encantador. Gran desayuno. Las habitaciones eran fantásticas y cómodas. Reservé a través de Escapes secretos y obtuve una gran oferta. No me puedo quejar.