Clarks in Nottingham

Ordered a pair of shoes online and chose collection from store. The shoes were sent from warehouse, not other stores. When I went to this store and collected my shoes, it was very obvious the box has been opened and the shoes have been tried on. There were dirts on the shoes leather surface and even the paper in the box was broken. I ordered this shoes and I already paid for it, how can they let someone else try my shoes and made it in such terrible condition? Returned immediately in the store and ordered online again, chose home delivery, I received a brand new pair of shoes. For sure it’s not the warehouse sent defective and dirty shoes. This store doesn’t respect customers orders at all.

Nice staff, even though slightly shorthanded on our random Sunday afternoon visit. Managed to find an option to suit even though the original preference had been discontinued.

Fantastic service from Anita who served us. She was very helpful and friendly. The manager however seemed unprofessional talking down to staff in front of customers.

Went here for a good pair of shoes, personally I didn't think the range of shoes was great. The lady who served me was really nice. I picked a pair in my size they wasn't wide enough, she did get a wide fit down they fitted exactly the same, she looked at the box and said they were the right ones, but didn't check the shoes to see if the information was the same. I went to M&S and bought a pair of shoes that fit well.

Not many variety of shoes,dissapointing.Please can you have more variety of Clarks shoes in this shop?

Some members of staff at this shop are not very nice. Despite taking a ticket and waiting for our number we were skipped over and ignored by staff. When then pointing out to one staff member that we were next in the queue. I was told in an aggressive tone to wait my turn and I would be seen to. It was at this point after waiting over half an hour with two children, being passed over and ignored that we walked out. The manner in which the staff member spoke to me was disgraceful.

Bought two pairs of shoes. One pair in store to be collected from store and another pair online delivered to home. The home delivered pair did not fit and returned them to store when I picked up my other pair. I was refunded the cost of the shoes, but not the cost of the outbound delivery. Clarkes claim that they only refund the outbound delivery if the goods were faulty. I was told this by the store manager and Customer Service. When complaining to the CEO's email explaining that they were flouting the law and that there policy was contra to the sales of goods act which clearly states "..after returning the goods, the retailer should refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place", I received an email from customer service stating: "Thank you for taking the time to contact Clarks Customer Care. I am very sorry to hear about what has happened. I have processed a refund of your delivery cost of £5.95...." Clearly they feel they can continue to flout the law, as there was no mention of changing their policy

I've been here with my child and Hannah was amazing in helping us. Five stars for her excellent customer service.

Needed to get my child measured up for new shoes, thought Sunday first thing would be ideal. Walked in to Clark’s Nottingham and there was one other family in the entire store. Went up to a member of staff and asked if we could be measured up and offered shoes and she was not very friendly. She simply walked to a ticket machine (bear in mind there’s only two people in the store it’s 10am) and said “take this ticket and wait” then she proceeded to play on her mobile phone and didn’t help us until the other member of staff was free. This lady that served us was actually great. The woman in this photo who is not very welcoming and plays on her mobile needs a firm word when working in a customer er environment.

Served by a very friendly and helpful member of staff, Hannah. Nothing was too much trouble for her. She had lots of patience and has great customer service skills.

Went to purchase a new pair of boat shoes and the young lady who served me was very helpful and friendly so all good

Lovely lady who helped me choose a pair of shoes for my little boy. Lovely staff 🥰

I always go to Clarks for my footwear. Highly recommended

Wonderful lady helped me find some new dress shoes that matched my clothing for a wedding, great experience.

Amazing helpful staff and very friendly service

I was served by Louise, she was extremely helpful a knowledgeable, thank you 😊

Very helpful staff, and I'm really happy with my purchase.

Sonia was fantastic. Brilliant customer service! Thank you for sorting out my sons’ shoes.

Pop IN yesterday too check out the prices looking for some boots and shoes and the prices are out of my price range so I will stick with shoe world or shoezone has the cost of living rises and Christmas is getting closer I wouldn't recommend unless you really can afford to shop here.

Disappointing range of shoes and a little expensive

Always have to go here for the kids school shoes, trainers and summer sport sandals. The very professional staff will measure your kids feet, one of my kids has a normal width fitting the other one has wide feet. They take the worry out buying shoes that fit correctly and give growing room too. They are expensive when you think you can buy school shoes for £8 from Asda but the fitting service and the quality of the foot wear make it more than worth it. Bad fitting footwear can lead to flat feet which can ultimately lead to hip replacements later in life. Ask any chiropodist.

Friendly service choices in h fit limited to 2 and no leather balm in stock.

Went to Clarks as they can measure your feet. Very attentive female staff member who understood my feet problems and I bought 2 pairs of shoes but this time in a wider fitting

Very busy and could have done with more staff, but when served was very happy.

The staff here are so helpful and honesty has made the process of buying shoes so easy and because of them I was able to recommend to my family members who also went on to purchase pairs of Clarke’s from them. A special thanks to Sonia, Chris, Natalie and all the other staff there who have made shopping here easy!

Really helpful when needing my feet measured and helped me pick shoes that would suit my feet type and my budget aswell

Very helpful friendly staff very patient with our two year old

I visited half an before closing time and 'Nat' was very helpful, friendly and nothing was too much trouble. Great experience, thanks Nat.

Found what I wanted, staff were professional and helpful. Lovely experience, my favourite shoe store.

I went to buy my grandsons first walking shoes, the assistant Kim was brilliant, polite and really knew about the products, she didn't just sell us the first she made sure my Grandson could walk in them. Excellent!.

Visited and was served by an absolutely lovely lady whose name I sadly forget. Got kids’ feet measured, and their shoes purchased was out within 10mins. 5 star experience showed her 18 years of experience.

Kim was amazing with my 11 month old who we had to wake up to have his feet measured before the store closed. She measured his feet and offered a suggestion then double checked the fit once on and got a colleague to check too....sizing was a little large for his chunky feet so she adjusted the sizing and we got a beautiful pair of pre walkers for my boy who is about to let go and start his walking journey! Thank you Kim for all your help 😁

Only doing a recce for boots for granddaughter but staff very heloful

Staff super friendly and helpful.

Lovely staff however it was a bit busy and we had to wait long to be served. Usually I wouldn't mind that but my last visit was a bit stressful. Other than that all good.

Very very good staff they help me a lot to buy and qfirirstst to choose the correct shoes for me and my baby

Nice and very comfortable school shoes for kids

The workers are very bad and not friendly at all I’m waiting in for more the an hour to get a some one to serve me Just they trying to ignore me so far I’ve asked the manager one time And she said sorrrrry I did not see you ???? What ??? It’s shameful 2:29 am 09/05/2021

Helpful and friendly staff. Nice shop.

Went in looking for shoes for a child. Staff were very good with her, from measuring her feet to talking to her about her shoes. She absolutely loved it

Assolutamente un esperienza da non fare, poca scelta , personale lento e poco professionale. Quasi 40 min per entrare perché dentro c'era una persona con un bimbo, su tre commessi una lavorava nel senso che faceva la scena di misurare col magico apparecchio il piede e poi sparire per alri 35 min per portarti la scarpa sbagliata....per farla breve abbiamo provato 3 paia di scarpe in un ora e mezza dentro il negozio perché ogni volta che la commessa andava a prendere un paio di scarpe ( che dall'inizio le erano state indicate) si assentava per più di mezz'ora , all'ultima sparizione ce ne siamo andati! Prezzi elevati. Un consiglio di fianco c'e un altro negozio che da fuori fa meno scena in realtà hanno la stessa scelta, prezzi migliori e personale competente ....in 15 minuti abbiamo risolto...andate lì.

The only place I trust for kids shoes

Queueing system in place that was quick and efficient. Once inside, staff were assigned to help and did so with aplomb. Excellent service from Jayden to sort my 4 year old's school shoes

Very efficient and professional. Good school shoes at a good price. Would definitely recommend

Helpful staff, quick online order deliverd

Very efficient service and friendly staff 🙂

Fantastic shoes and good quality products.

Quality shoes but expect to pay for the privilege

Really friendly and helpful staff. Great quality shoes. I always buy them for work and they last me a good few years

Friendly and helpful staff, good place to get your kids school shoes

Took a long while to get my sons feet measured and felt a little uneasy just stood waiting ended up asking a staff member to get assistance eventually got seen shoes wasn't very good got told they were washable so after my son got messy we washed them and straight after the velcro straps became pretty useless 😭

Staff were not interested in their customers only talking and laughing amongst themselves while putting shoes onto a new display I asked if there was any children's slippers as none on show i said she was a size 3 she said oh they start from a 4 then turned to carry on sorting shoes i thought this was extremely rude and left the shop not even being able to see if any slippers fit my granddaughter

Bought the kids new shoes. The start are nice and friendly and keep ithe kids engaged while trying to get their feet measured.

Very good shop got what I wanted very comfy shoes

Shoe shop offering a large selection of Clarks shoes for sale. Well laid out store. Clean and tidy.

It's been a while since I got my daughter's feet measured at Clarks because our last visit wasn't the best. However, the customer service I received today was fantastic. Madison was brilliant with my two and a half year old little girl. She was patient, friendly, and really went out of her way to make sure we found the right pair of shoes and also gave us options. We now have a brand new pair of shoes for winter! Thanks for all your help! 😊

Need more designs in flat work shoes ,pricey but worth a visit

School shoe shopping, the annual fight-fest between what my daughter wants and what is school appropriate... It was peak time on Saturday in the middle of summer and my daughter has autism so struggles with the challenge of people climbing over each other and loud noises. The trainee fitter who came and worked with us was fantastic. Open, approachable, smiley and generally lovely. She made the experience enjoyable and I can't thank her enough. I can't believe I'm going to write, for the first time ever, that this was an enjoyable school shopping trip. Thank you.

Every year we buy our school shoes there (definitely worth the money) and every year shop assistant measures my son’s feet and brings a pair of shoes that is 3 sizes bigger and tells it’s quite normal to wear it despite I see my son walks in these shoes like in flippers and tries not to fell down. This time was the same situation and I really tired to fight with them every time and explain, that I know what size is more comfy for my son at least because I’m doing it from his birth. Please, stop, it’s very frustrating.

Really poor service. The sales assistant was visibly angry when I asked for a pair of shoes that were not scuffed. She slammed the box on the counter, muttered to colleagues, and was very unpleasant.

Always a good experience. Staff friendly and attentive.

Worth going to this shop. Very good collections for men and women footwear. Nicely arranged in the store and friendly staff. Well connected with bus and tram. Nearest tram is old market square stop. Much close to Victoria centre also. Disable entrance is present in the store and you get discount in this high store.

I got exactly what I wanted. The prices are good too.

Good customer service and polite Staff

Fantastic service. We made an appointment in advance. The lady we were meant to be seeing was with someone else so another person looked after us and our little girl immediately. Feet measured and two pairs of shoes bought. Service matters!!

Very good service from a new recruit.

Very helpfull but alas not what we wanted

Brilliant for toddlers shoes, expert service.

A bit cold inside for a shoe shop. The doors were open all the time. Otherwise the girl that was assisting me was really kind and help me to find the shoes that i need it within a minute. The shoes were really comfortable. If they are good quality i will be able to tell in a couple of months

Sale season...So it was busy. Still with that in mind it was tidy and well presented. Staff were very busy but when free helped very well and friendly. No faults to mention. Shoes that last. :)

Quality shoes not cheap but quality you get what you pay for they last

Great shoes, fab customer service. Returns are rarely an issue.

Great, under pressure, under staffed but still managed to give great service at this mad shopping time of year, and great value.. Highly recommended.. Matt

Very disappointing range of footwear

best place to buy my kids school shoes

Busy due to the sale however was immediately attended to and managed to fit my 5 year old daughter into her perfect shoes

Didn't have what I wanted in the right size, but polite helpful staff.

Not good - shop assistant told us One For All cards werent accepted - apparently they are ? Went elsewhere

Helpful very busy..variety of well made shoes. .decent shop..i like it

Brilliant service and friendly staff good selection of shoes for children

Brilliant service getting my childs shoes

Staff were very friendly and helpful. Excellent shoes!!!

Friday morning 9:30am I was wait 30 min no service, I want it to buy shoes for my kids . I’m really disappointed

Wide range of good quality shoes

Always quality shoes, and it's a bargain when on sale

Fajny sklep,mila profesjonalna obsluga ,czeste obnizki cen,przedewszystkim wygodne buty;)

It's not how it used to be buying shoes off the shelf....All said and done a good customer service provided.

Very helpful staff store clean and tidy.

very helpful and friendly with my young children

Excellent service with a smile when dealing with a problem.

Great shoes, fab customer service, but a little pricey. Returns are rarely an issue, products well made and last well

Number 1 destination for Kids school shoes

Great selection of shoes and free measuring for them to 😀

Helpful staff and efficient. I got wide feet so need more specific shoes and so they provided.

Seemed nice and polite staff on today and willing to help unlike my last visit

Lovely bustling shop, attentive staff although choice for toddlers seems a little lacking. Much better than the outlet shops

Really good shoe brand, and amazingly helpful staff. The pair of business leather shoes I got from there has lasted for more than two years, and I could still wear them but they look quite worn.

Good kids selection. Friendly staff.

Dobry sklep zeby kupić pierwsze buty dla dzieci i ceny przystepne.

Friendly staff, quality shoes shop - don't forget to get your number from machine if you want personal service, this is a place when they find not only proper measurement of your child foot but as well wideness too (in letters, f.e. 10 G or 10 F)