Chuck and Blade Burgers in Medway

Far away from a real and tasty burger! The wait time for the food was 40 minutes. Portions were very small, and the buns looked like they were from Aldi. The burgers had fried tenders instead of proper patties, and the vegetables inside were not fresh. There was something like jarred salad—definitely not fresh. The dips seemed store-bought, and there were fries inside the burger?! Not tasty at all. Compared to the price, it’s not worth it. Service was very average and the 10% is definitely to high 😞

Had a great meal with family and Ashton was our amazing server. Had a great friendly approach and was super helpful and accomodating for our many changes. I had the candy bacon burger, was delicious.

I used to really rate this place but we went on a Wednesday evening at 6pm, it wasn’t busy at all but the service was terrible. It appeared there was only one waitress who was trying her best but the kitchen got the order wrong, the service was slow, basic things like cutlery for all of us and the table water we asked for was forgotten. Some of the extra dishes and additions to our burgers were forgotten and the chicken tenders which used to be the best around were average at best, they were dry and not tender. It’s a real shame we had this experience as I think it’s put me off going back, think I’ll try the dead pigeon down the road instead **update** I emailed James like he asked and I haven’t had a reply so I guess our recent experience isn’t important to him

The food was good although it could have been a bit warmer, it had been a busy day and certain members of staff were clearly tired and came across rude and rushing, however this didn't spoil the meal

Very friendly staff, made for an enjoyable meal. Will be visiting again!

Best burgers and milkshakes I’ve ever had. My son said “these people do burgers better than Salah plays football!”

Had Ashton as a server they were great! She went above and beyond, was energetic and very helpful couldn’t fault her! Food was lovely, 5 star service and food definitely will be back!

The burgers were good -- no question about that. As a Canadian, I had to try their poutine, and unfortunately it's served with cold cheese curds, I believe they can do better! The service was very prompt and quick, it was the Sweeps weekend so very busy, however we were sat immediately despite the crowd. The food came in decent time. The atmosphere is what you'd expect from industial-style decor, quite cold and unwelcoming, but clean and gets the job done.

Great food , great staff , nice burgers 🍔 would be nice if chips was included but yes really nice.

The worst and most expensive burger experience you could imagine, we ate here last year and it was amazing and we all agreed to meet up again, I can't say how disappointing the food was, we ordered the big dippers we received 2 double cheese burgers instead, the waitress had to bring out separately the beef, I am still not sure why I paid so much for these burgers, a double cheese burger and a seperate portion of meat was cheaper. Last year my sister ordered the poutine and we ordered fries which all cwere served in normal size bowls, this time the pouuune and the fries came out in the same size bowl as the cheese dipping sauce. The poutine was a main meal for one of our party at £9.50 a meal served in a sauce dish was an absolute rip off and disappointing with no cheese,, we ordered candied bacon as we did last year as previously it was so nice crisp and delicious, this year we got a slices of congealed fat no crisp and nothing resembling what it was like last year, not sure what I was expecting with the candied jalapeños as I hadn't ordered them before but I paid 3 pounds for 10 slices of jalapeños which seemed to have come straight out of an el paso jar. Coming on to the service and atmosphere, the music was so loud the waitress couldn't take our order and had to get someone to turn the music down when I requested it as we couldn't even talk to each other as it was so loud. Before choosing our food the waitresses kept coming and asking of they could borrow our menus so they could give to others, there were only 2 others table with people, and as a party of 7, 5 adults and 2 kids, we ended up having to share 2 menus. There was an automatic 10% added to our bill. For what, I am not too sure, we had to wait ages for our drinks and got the wrong food and a waitress, who was pushing for us to complete our order as her machine was about to run out of batteries. Over all we paid £160 for 5 burgers, 6 fries, a poutine, a couple of dipsor small sides and 2 milkshakes. Safe to say we will never ever return. And by the looks of things I don't think others will be coming back as last year when we were here it was packed this year we booked a table in anticipation of this ... there was no need it was practically empty. Over all I think it was either the chefs day off or he was sick or the restaurant is being run in to the ground under new ownership, not sure which, i will go to Macdonalds next time or anywhere but here.

Food was cold and not cooked properly

Service very good. They sorted out my cheese allergy. Which was great. My granddaughter was very pleased with it all.

Food is amazing, milkshakes are amazing, staff are okay. Very clean glassware and cutlery. Only downside I could say is, the menu's are in an awful condition, dirty paper menu's are not hygienic at all & I hate being given a paperstraw other than that would be 5 stars.

We had the unfortunate siting of 2 young ladies having an argument and then they both left and a young guy had to do everything by himself. We had to wait over 45 minutes for our food. We have been here before and have never witnessed such unprofessional and unpleasant behaviour

Went last night and I must say it's pretty damn good! The team are really welcoming and we're on the ball (kept apologising for the wait but they weren't even slow) and the food was great and freshly cooked.Also loved the size of the portion of fries! Only didn't give the a 5 star for food as we have a similar style place in the South West called Bare Grills which I think offers slightly more but would still recommend going if you like a good burger.

Popped in for a milkshake to takeaway today, had a biscoff n Oreo mix which was amazing. Friendly and quick service from the waitress Tidé. Would defo recommend!

Leanne was very sweet and took our order straight away. Very yummy burger if you’re in the area you should try one!!

Just ate the best juicest burger ever i would say 10/10 beats five guys was just delicious

Amazing food great Milk shakes and good price range well worth the visit would 100% revist

Random wander into this place with a friend. The place is laid out well with a cool vibe. The burgers are delicious i had the quadzilla honestly the tastiest burger I've had in years. The milkshake being a strawberry cheesecake one was so thick and moreish. The service however was very lacking......seemed understaffed and constantly people chasing either cutlery not being given or just their orders not arriving fully. If the service is sorted out this place would be 5 star. Definitely be back we loved the food.

Unable to get the Trashy Tray which is the reason we went there! On arrival we were told it would be a 45 minute wait for food which we accepted and sat down as we thought we would order drinks while we wait. A waitress came to take our order and we ordered the trashy tray and they said they were unable to do this as they have too many orders going out for delivery and in the restaurant and she had to come back to take my order as I had to change what I wanted. We ordered a burger each and loaded fries and 2 drinks (no draught beer available as they said they recently opened and hadn’t put in their kegs yet). When they brought over the drinks minutes later, the waitress said the kitchen rush had died down now and our food should be out much sooner. I asked if we can now switch over to the trashy tray as we ordered the same thing (except for the extras you get - 3 chicken tenders topped with fresh chillies and sesame seeds drizzled in Korean BBQ sauce. 6 chunky deep-fried halloumi, drizzled with pomegranate molasses & garlic mayo and a large milkshake!) which they said would now be available. She went in the back to ask and came back saying No it’s not possible as the order had been put in already and it cannot be changed. (minutes ago). We ended up paying more and getting less. It’s a shame as the food and service from the waiters/waitresses were really good and they were very nice and pleasant. Seems like better management and customer management is needed. Better to stay at home and order or go somewhere where the customer is appreciated as it should not cost the customer! ————- Update visit (Feb 2025) James from Chuck and Blade burgers apologised for our experience and we went back and revisited. The customer service was really good, we had the Trashy Tray and enjoyed it. Lots of food! A few things on the menu were out of stock unfortunately, but overall a good experience. Thanks

Me and my gf had a very welcoming experience and the food was delicious. Had a nice chat with server James about favourite burgers etc. As well as the food, customer service like this is what keeps us coming back. Thanks.

Came here last night for my birthday and it was fantastic. Genuinely the best burgers around and the boozy shakes are unreal too.

Came in yesterday for a meal with my dad we both had the big Charlie, couldn’t fault this restaurant at all the food came swiftly and the staff were very accommodating and friendly. We both will definitely be coming back soon

Worst restaurant ever, booked a table and the food came raw and awful do not recommend this place!! Awful management! No manager present!

Lovely place to eat! Filthy Fagin fries and burger are easily the best items on the menu. Couldn’t select them on here for some reason! Food always comes hot and fresh. Staff are really friendly and the place looks great on the inside! Milkshakes are to die for and they even have boozy options! Would recommend

The food was ok. Rare to find chicken burger that still use breast meat, rather than cheaper thigh meat. Hard shakes are very nice. Decent size too. Bit of a wait for food. The curse of Deliveroo. Lots of tables looked to be waiting a while. The venue was ok. The toilets need significant work. One of the cubicles was flooded and the toilet looks like it's been ripped from the wall. Not pleasant. Over all. OK. But with plenty of other places to try, I'd give it a while before trying again.

Burgers are amazing, staff are friendly. Would definitely recommend to anyone.

My son got a cut on his finger and there was not a single medkit in sight, place needs to be shut down everyone clueless and there’s no manager present!! Awful place awful food

Saw a rat in the restaurant!! Bad management awful food

Waiters were good but 25-30 minute wait for food was unacceptable. It seemed as though Just Eat/take away orders took priority over in restaurant. Food when it arrived was more style over substance. Overall disappointed

Amazing! I loved the atmosphere, the service was quick, the food was amazing and I was full only with the burger. The fries were amazing too 🤤 I loved every minute of it.

The blonde girl that served me was nice and had good energy with a nice smile I think she would have come over and checked on me more if it wasn't for the owner probably making her feel uncomfortable because I had applied for a job not so long ago. He need to be a little more upbeat like his staff especially if his the manager. You lead by example. Over all the food was nice and I enjoyed my burger that I had.

Went for my mates birthday before we went on to sittingboure for a night out really good burgers and the sauces were really nice would reccomend

Food wad good but menager is extremely rude. She need to learn how.to.treat quest with respect

I ordered the chicken burger, and it was one of the most flavourless meals I’ve had. The chicken itself was completely bland, and the tenders weren’t any better. It was clear they had tried to mask the lack of taste by piling on sauces, coleslaw, and even cucumber, but it didn’t help. Really disappointing.

I ordered online on uber eats they had a buy one get one free deal. The deal stated that it was buy one cheeseburger get one free. When it was delivered I was informed that they swapped the extra burgers for chips leaving us unsatisfied been in person and I was really happy food was stone cold can’t emphasise how disappointed I am …

Great place to chill, the food is great and Alysha (our waitress) was lovely. The Halloumi burgers were really good. 100% recommend.

Love the food, but the the delivery times are off the chart. Last few orders have been delivered 1.5 - 2.5h over the esitmated delivery time slot. Last time I'll be ordering unfortunately.

We really really wanted to like this place as the menu looked great, the venue looked cool and I’m big on supporting local brands vs chains but unfortunately it failed to deliver at every turn. The service was awful, we waited for almost 40 minutes before our drinks turned up, the burgers were over charred and dry, there was one ingredient missing from the sides e.g chilli on the Korean chicken, pomegranate on the haloumi etc. they forgot one of our burgers and it took so long to bring it up that everyone else had finished by the time it arrived. I got the impression that it was too busy for the staff and they just gave up. The only positives were the milkshakes and the poutine (Canadian chips and gravy).

Visited Chuck and Blade Burgers and tried a mix of dishes. The Korean BBQ chicken was packed with flavour, slightly smoky with just the right amount of sweetness. The beef brisket was tender and well-seasoned, though it could have been a bit juicier. The portions were generous, and the service was friendly. A solid spot for a hearty meal, but a few tweaks could make it even better.

Another great meal at Chuck & Blade in Rochester. The 'Trashy Tray' is such good value and so much food we had to take some home! The burgers were excellent, as were the sides. Milkshakes are so thick. The burger scene in Kent is very competitive but I honestly think these are some of the best!

Delicious burgers ,loaded fries and halloumi fries .we ordered trashy tray and it was definitely worth it. Milkshake is also very nice ( could be abit more thicker but again very nice). Service was very good ( thanks to Emily if I'm not mistaken) lovely girl. Would definitely be back & recommend this place ! Keep up the good work team 👏

Ordered via Uber Eats and given 25-minute delivery time. Watched on app as five delivery drivers arrived at restaurant and then cancelled pick-up. After 2-hours, order was cancelled by Uber Ears. Tried calling the restaurant several times but phone just rang and rang.

A very nice place with good music and delicious Burger ! Especially thx to Jan for having a great service to us ! Don’t wait anymore to try :)

It was really good, thank you Jan!

Thanks to Jan, we spent a lovely lunch at Chuck and Blade Burgers! The burgers were amazing and the quantity of fries was huge. Thanks again!

Excellent service and nice place ! The food is delicious and thanks to Jan for his service

Was amazing food. The milkshake was amazing recommend it with a burger they go hand in hand. I will definitely order again. Well worth the money.

Forget older reviews, I visited this restaurant today and had the best burger I've ever tasted. The choice of sauces was good. The place was busy but the food arrived in 20 minutes, there's beer on tap, the staff were very friendly and helpful, a little expensive but well worth the extra. One place I shall certainly be returning to in the very near future.

We had a really lovely lunch here.. food very tasty, staff friendly and a nice atmosphere.. will come back!

A big all American style feast, good value for money and great service!

Food was really good. Service was even better especially Jan who served us who was very friendly and helpful.

The service was brilliant and food was great, Thank you Jan for all the hard work.

Lovely customer service from Jan

customer service was good - Jan was really nice and welcoming. The food was exquisite, but i feel the service by Jan only added to the experience.

Food was amazing and service was quick. Jan especially was great. Very friendly and good customer service.

Booked table for table for 7 on Saturday arrived 18.45 left waiting at the door 20 min before getting a table menu was left Wait around 20 min again had to attract the attention of the waitress when I could see the waitresses standing at the bar talking sat in a draft where the door was being repaired And then CHARGED 10% service charge For the experience NOTHING ON THE DOOR OR MENU ABOUT THE SERVICE CHARGE

Terrible Friday night at Chuck and blade. Booked for half 7, food came out at 8:40. Finished a 20oz milkshake before any food arrived. The food was cold, missing aspects, and generally very bad. 10% service charge added to the bill and denied due to the appalling service. Nothing else offered. Will not be back! Should have stuck to the Greedy Banker!

Outstanding delicious food and drink. Unfortunately I've knocked a star for service as this really lets it down. Waited 40 mins for a milkshake and also about half an hour for the bill. So many delivery drivers that they didn't enough people to see to anyone else. Shame really as it can be the best restaurant in Rochester for sure

I’ve got to say the double patty with beef brisket was delicious but their menu lacks any pictures so it’s hard to know what exactly you’re ordering from just a description , it’s cheaper to do the share tray deal (£35 for any 2 burgers , loaded fries, halloumi fries and 3 chicken tenders ). and you’ll save over ten pounds. Loaded fries were a bit boring and hardly loaded , nacho cheese with some chopped cucumber on top , what you want is cheese ,onions , jalapeños all melted together , will definitely come back , service was quick , meals on the table within 15 minutes , great choice of music but not sure about the cycling videos on the screens maybe videos of the burgers you supply

Went here on New Year's eve and I was pleasantly surprised to see they were ho during their 2 for2 Tuesday deal. Great burgers and pretty good Poultine.

Wow, I have never eaten such a good burger, chives and my wife had the chicken an the whole family had burgers . I have eaten in so many top restaurants, this is far by the best. I hope to see these everywhere, sick of all the rubbishy restaurants and high street chains. .And I will say thank you James for serving and creating this wonderful food .

Amazing foood amazing waiter jan he kept me company while it was busy will be attending

Excellent food - more than we could finish! Top notch as expected!

Food was very nice, but very expensive… 1 chicken burger 2 burgers 3 x fries and 3 milkshakes £70!!😭😭😭😭😭😭😭😭😭😭😭😭

Burgers we're amazing and one bowl of fries was enough for 3 people. The staff were great and really friendly.

Food was great and so was service, highly recommend!!!

Gorgeous atmosphere, had Jan welcome us, the food was delicious and the drinks were superb will be coming back

This is our 4th year visiting Chuck & Blade on Christmas eve (we've been other times too). We love it here. The burgers and shakes are amazing! Never leave feeling unsatiated. Melissa, our server, was great. Very attentive and friendly. Can't wait to come back in 2025.

Shambles! Ordered food from here yesterday for takeaway and it was a disaster. From wrong prices on the menu, luke warm food, getting our order wrong and forgetting our chips! Got told 40min wait for food, it was ready it was 20 which we thought was great but to then arrive home with some of our food missing, burgers not correct and cold food, the whole experience was terrible.

Amazing food with very large portions!

Issue the waitress was very professional and friendly highly recommend. Ramsgate restaurant

Two burgers for the price of one on Tuesday's is great. Beer was nice as well. The toilets do need to be refurbished.

amazing food and perfect service from Tide!!

An absolute gem in Rochester High Street. Amazing burgers, shakes and excellent service. I was hosted by a lady called Tide who had such a bubbly personality making me and my friends feel so welcome x

Great service and the food is incredible, our gorgeous server Tide made the experience even better, a great employee x

Great food in wonderfull location. Great service by Jan.

Alysha gave us the best service So well informed we discussed what we would like and she advised us on our choices she’s just the best

I was welcomed through the door by a man named James he served me and my girlfriend through out the night spectacularly amazing food and experience will most definitely be coming back

Emilee served us, and really went the extra mile to make sure we were served before a concert at the Corn Exchange. She’s a shining star. Food was great too and reasonably priced

Jan was great and the food was delicious. Definitely a little slice of America on a cute Rochester strip.

One of the best burgers I tried in uk just great delicious cant wait to come back again amd the music is very good

Received a warm welcome from Jan, cold beer, great food and excellent surroundings would highly recommend!!

Lovely food as always, Jan looked after us very well would thoroughly recommend

Absolutely amazing food and brilliant table service, came in on a busy Saturday during the Christmas markets. Honestly one of the best burgers ive ever had, had a young waiter making sure we were okay by the name of Jan, the restaurant looked packed and extremely busy but he managed to work calmly and under pressure. Will be returning again.

Buy a burger get one free on Tuesdays ! Fantastic burger very tasty, one of the best I have ever had, better than 5 guys imo

I hadn’t been Rochester before but went down for a work meeting. I asked a local, who recommended chuck and blade and well this did not disappoint!!! The food was incredible, we had the chuck Norris burger which tasted amazing and the food was served very quickly. We went at lunch time so had the £15 lunch deal which was well worth the money. Our waitress was Alysha, she was lovely and when asked about the menu was knowledgable which is helpful when you have an intolerance. Safe to say I will be going back and taking my children as well. Well worth the travel from Greenwich to Rochester. Also forgot to mention the Milkshakes are out of this world!!!!

I collected about 8 different meals (BIG ORDER) at lunchtime for myself and my shift team - Dom the waitress is an absolute legend for helping me carry all of the food to my truck parked about half a mile away - going above and beyond love that Dom, especially in just a t-shirt and jeans in the middle of November, you're the real hero. On a slight downside we were missing two milkshakes but I'll let them off as the restaurant was going through a renovation that day and also it was a company lunch so I didn't lose out. Burgers were banging phenomenal scenes on the triple candy bacon burger would 10/10 recommend. Also restaurant is located right near a dinosaur fossil shop which is very awesome.

Let's me honest, most British burgers aren't great. I say that as an American who's has lots of experience of both. The smash burgers at Chuck and Blade were excellent. Cooked the way we asked, nice amount of heat on mine, plenty of dip for my wife's. Service was on point, beer was great (the BAPA) and it was the kind of experience that is far too infrequent this side of the Atlantic. Good job and kudos on the tater tots!

First time visiting this restaurant. My good friend supplies the buns for this chain. Some items aren't available anymore, which is a shame, but what we had was good, but pricey 4 of us was £110 I may not be a regular but will visit again. I think the menu should have photos, not a clipboard with 2 A4 size paper, not a good look for an expensive burger restaurant.i wished I ordered a milkshake,it looks great, maybe the next time.

came in with my friend today ordered two chips and a side of tenders, it was brilliant. our server melissa was helpful and friendly. Would recommend going.

Some of the best burgers i've had. Good and prompt service. Limited drinks options. Reasonable prices.

I've just went to this restaurant unfortunately wasn't great at all the buns were cold and I know thay call them smash burgers but there was nothing off them for 16.50 you would expect a little more

Great food and amazing service when I went with a friend a few weeks ago... Staff (such as James, Alysha and Tide) who were on the shift were super friendly and helpful (knew the menu well and accomodated to my food preferences- e.g- no sauce)... A fab first experience at Chuck and Blade :))

Awful restaurant. Visited a week ago, experience wasn’t anything to rave about. Left standing at the door for 5 minutes before we were seated, ordered our food and considering how much it cost, shocking quality. I had a chicken burger, chips and gravy - hash brown was practically mush, chicken had no flavour (we’ll get to this) and the gravy was warm at best. Chips were nice though. Left the restaurant after waiting what felt like a lifetime to have our plates taken and get the bill in the most boring atmosphere known to man. Maybe 4 hours after leaving the establishment I started feeling a bit rough (I had eaten nothing else the entire day and the day before was strict diet food). I have been ill since, multiple sleepless nights and so far 2 holiday days and now 3 unpaid sick days at work. No one else has been unwell, but I was the only person who had chicken - I wonder why I was ill? Maybe if they focused on making their burgers taste nice and not ramming them full of disgusting coleslaw I would’ve noticed something about the chicken but I spent most of my time chewing on cabbage and mushy chicken and hash brown. I did contact the restaurant but got no response, clearly they’re not bothered in their future customers and making sure this doesn’t happen again!

Really good addition to Maidenhead! Great burgers, good value and lovely staff - thanks Rayan!

Very good food and good value for money. We went for the £35 sharing platter and were absolutely stuffed and couldn't finish the plate. Drinks were reasonably priced. The service was quite slow though and having a good view to the kitchen it was evident they were back to back with takeaway orders.

I may have put 5 out of 5. But this is a true reflection of C&B. We go here regularly and there is never ever any changes to the food and service. Always great music everytime. We had Jan waiting on us today. Ensured we had information on the kids menu. Always a chilled experience and can enjoy our food and drink without staff hovering to get their tables set for the next customers.

Food was delicious (would highly recommend the big dipper or cluck norris) Waiter was friendly and attentive. Will definitely be returning next week!