Based on 907 opinions finded in 2 websites
Based on 907 opinions finded in 2 websites
Opinions
We were accommodated without a booking even on a busy Thursday night. We were offered the special deal but didn't really think there was a real saving. We had the haggis bonbons (ok but heavy); a delicious prawn dish; lovely albondigas; tasty, but small, smoked salmon and sour cream on breads;
eejayi . 2024-10-13
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This place has closed down! Only found out after booking online. We turned up to a shut down business
Georgina Kelly . 2024-10-08
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Poeats to be closed but no sign up, they're still taking online bookings so I booked and made a trip to visit only to find it closed
Ne Ale . 2024-10-08
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We booked Christie’s for the start of our stag doo! Karen and the team done an outstanding job to cater for the 24 guests. The food was amazing, the service was excellent and everyone loved it! Karen and the team at Christie’s can’t do enough for you, a very nice, welcoming atmosphere. Would 100% recommend
Neil S . 2024-09-29
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Had a meal here with family. Food was really nice but you need to book as the venue is quite small
shazza shaz . 2024-09-29
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Before sitting down, reminded when our table was needed back. Starter first then main course straight after, very rushed. Burger cold, fish and chicken hard and puddings oh dear not presentable or tasty. Will not be back. Expensive to.
Notahappybunnyhere . 2024-09-28
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Did not enjoy. Some of the Food was cold. Portions are shocking for the price. Haggis tatties and Neeps couldn’t taste haggis as it was the smallest amount of haggis A sliver on bottom of tatties. 3 tiny meatballs .!!!!!! Defo will NOT be back
Carol J . 2024-09-28
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Went for midweek deal - 4 tapas and a drink for £22. Superb.
Robbie . 2024-09-26
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My husband and I were walking ins. We were greeted by a blonde female staff member (elder of the two) "I take it you haven't booked" no lovely greeting followed, just a stern look. No have you had tapas before or explaining how it worked. Had I read the reviews I would have understood that the horns were the clue! Obviously we hadn't booked because I would have told her. We were placed on a large table meant for a larger party of say six. Maybe, I thought, she is annoyed that we are sat at a table from which more can be earned. The vibes did not feel good. We perused the menu. I was non plussed, but that is just my take. At this point I felt I wanted to leave because I did not feel welcomed. I should have listened to my inner voice. I chose a mojito from the drinks menu which came surprisingly swiftly with mint which was beyond it's best. I am assuming here the mojito was from a bottle and not skilfully constructed. My inner horned demon was saying ( tell her what you think of the mojito, pay for that and run for the hills but I didn't.) My husband chose pulled pork tacos, haggis bon bons n mash and some lamb meat balls. I chose chicken in sweet pineapple, prawns in chilli sauce, these dishes were ok. The fish n chips were a let down with one small square of breaded fish with about six chips if that! The younger girl with dark hair was the more friendly of the two. The perfunctory "Was everything ok?" was asked. I didn't tell the truth, but you all know what I thought and so do they if they read this. The price for the night was about £70. I am happy, because let's face it we prevented them making more people unwelcome and they didn't. They also might have made 3 X the money. I am so glad they didn't! I also would not have had the fun which I have had in writing this review.
Ann J . 2024-09-25
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Food was excellent, We will be back but I would advise to book your table as its a busy restaurant
Jordan Findlay . 2024-09-23
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We came in pretty late expecting the kitchen to close soon and yet they were friendly, welcoming and served the food fast at an incredible standard. We got a variety of small plates and were blown away at how delicious and authentic the Scottish themed small plates were. On top of that we got cocktails and the bill was very reasonable. Would highly recommend. The owner was incredibly friendly and helpful to the two of us who were from out of town.
Samantha Skelly . 2024-09-21
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Average food, but attentive staff good customer service , clean toilet
Kin Chung Ow . 2024-09-17
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Excellent food and great dietary choice. Attentive staff and great tapas deal.
Shona Penman . 2024-09-17
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Really nice restaurant great food
Stuart Henderson . 2024-09-15
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Lovely lunch.Tasty food and service was very good.
Craig Taylor . 2024-09-14
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Amazing Visited this restaurant as part of a holiday in Scotland. The waitress was really warm and welcoming and explained the menu well. We went for a few different options and it was all delicious. My fave was the pulled pork taco My husbands fave was the smoked salmon. We will be back next time we're in Scotland.
Louise Blackburn . 2024-09-12
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Great food and fantastic staff, a faultless evening out in Falkirk.
chris Spicer . 2024-09-10
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The scran wis awfy braw couldny fault it ataw
david mcdougall . 2024-09-10
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We thought the food was really nice at Christies. I believe there’s offers on Mon-Fri if you order a soft drink, when asked if we were having any offers we were advised the drinks we ordered (soda and lime- soft drink) weren’t in the offer. I think they should inform their customer of this before they order their drinks just to be transparent from the start or have this in the menu. Overall it was a pleasant experience and we would return again
Pamela MacLennan . 2024-09-08
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Excellent service, lovely comfortable atmosphere and the food was fantastic with an array of choice. My first tapas experience and I wasn't disappointed. Will be back 👏👏 great wee place.
Ann McAllister . 2024-09-08
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Thw whole experience is a journey of tasting good food, good company and great service with a smile.
DEREK GRAY . 2024-09-07
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The food was absolutely incredible. Service was professional, friendly and quick. Lovely atmosphere! If we are ever back in the area, will definitely come again. Amazing, amazing food.
charlotte howley . 2024-09-06
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A typical Scottish breakfast was our must-see and it was great to have it here. These are not exactly my culinary tastes, but everything was fresh and tasty. The very nice waiter told us exactly what was on our plate.
Ilona Korzeniowska . 2024-09-06
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My wife and I booked here for her birthday when we were travelling in our motorhome. There were some bad reviews regarding staff but we went ahead anyway as the food reviews were so good. Well….. firstly we were greeted by John, the assistant manager, who showed us to the table and explained the menu. We were a little early so had some cocktails to start the evening which were excellent. We ordered and the food arrived shortly after. Just WOW…. The tapas was amazing. We had 7 dishes between us and we were STUFFED!! The service was second to none and the staff so polite and attentive, especially John who couldn’t do enough for us. As it was my wife’s birthday he even put a candle in her chocolate brownie dessert which was a lovely gesture. We can’t recommend this restaurant enough, it was AMAZING and when we return we will definitely be back. This is a must on your list of places to eat. Well done Christies 👌🏼
Tim Rowe . 2024-09-05
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The food was so good. Every single Plate left us in awe. A must visit when in Falkirk. The Plate Deal is a great way to try your favorites on the menu for a great price.
Anna Stubert . 2024-09-04
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We booked a last minute table, and everything was fantastic. We were welcomed warmly, received great service from Karen and John, and our food was great! The Pineapple Sticky Chicken, and the Scottish loaded chips, unreal! Looking forward to coming back and trying the other things on the menu that we never tried tonight.
Steven Muir . 2024-09-04
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This place was so lovely! We came in as a group of 8 with no reservation (Group of friends just trying to find someplace to eat after a rainy visit to the Kelpies nearby) and we were fine with splitting into two groups of 4 to eat, but they surprised us and managed to get us a table for all 8 of us within 15 minutes of us showing up. The place is small, so we definitely weren't expecting that! The food was absolutely delicious, I got Haggis Bonbons, Pulled pork mac and cheese, and the brownie for desert. It was probably the best Mac and Cheese I've ever had. Incredibly well priced as well, it came out to about £25 per person with their combo deal and nearly everyone ordering an alcoholic beverage. The staff was incredibly friendly and did a great job of making sure our whole party had a good experience. Their menu also did a wonderful job of labeling dairy free, gluten free and vegan dishes. All in all I can completely understand why this place is award winning!
Samantha Davekos . 2024-09-04
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Great food and service, good range of vegetarian and vegan options.
Martin Bell . 2024-09-02
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Found it on Google. Service was excellent - Joe was friendly, prompt and helped us make selections. The portions were perfect for trying several things with the specials. But don’t skip the mac cheese topped with bacon!! A. M. A. Z. I. N. G.
Alisa LaRue . 2024-08-29
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Superb food, especially the Haggis Bonbons. Service excellent
Philip Stocks . 2024-08-27
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Great idea, well presented and delicious food. Good 3 dish plus a large fuzzy drink deals. We enjoyed it immensely, vegetarian haggis neeps and tatties, vegetarian crispy gnocchi, crisp lemon chicken, thee tapas plus drink 18£
Alice Prior . 2024-08-26
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Great food; something a little different and really fun. Lovely service too. Just be aware that there is no bar area and the restaurant is understandably busy, do if you arrive earlier than your booking slot, they may not be able to accommodate you until your actual time. We would definitely recommend a visit.
Sharon Hargreaves . 2024-08-25
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What a brilliant restaurant with great staff. I absolutely love falkirk and the people there are great, this restaurant is just another reason to go there. The food was tasty and fresh and didn't need salt or pepper to add to taste. Get this, even the seating was comfortable and allowed for the right amount of space.
Juan Carlos . 2024-08-25
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We've been to this place multiple times before and it used to be one of our favourite. We even brought family and friends here. They have now adopted a really greedy approach. We booked for 6.30pm (table of 5). We were immediately told they need the table back by 8.15pm - 1hr45minutes for a Saturday evening meal with friends. Completely defeats the whole idea of tapas. The quality of food has certainly gone downhill. Place didn't look very clean either. Our table was roughly cleaned so parts of it were still sticky and dirty. During the meal the waiters kept coming to our table as a way to hurry us up and take away the plates. We were told about our deadline 3 times. At one point we had to stop them because he started to take away plates that still had food we wanted to eat on them. At 7.50pm we asked if we could have deserts. The person who appeared to be in charge, rather rudely, said 'no you can't, you've ran out of time'. Will never be back again and I will actively put people off going there.
Clayton Micallef . 2024-08-25
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We were given the wrong menu and had to pay more only 1 type of bear
Charlie Wright . 2024-08-21
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Delicious food and plenty of amazing choices for vegan, gluten free and veggie - I've never tried Scottish Tapas but what a well thought out concept - well done guys, I'd recommend this place 😀
Matt Brady . 2024-08-19
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My group tried to get a table for 4 which was unavailable when we walked in. As we were walking down the street from the restaurant the very kind waiter/host chased us down and told us a table had just came available and to come back in 5 minutes. We were so excited and so thankful he had done that! Food was absolutely incredible and plenty of gluten free options. Our waitress was so helpful with the menu as well. If you are in town, this place is an absolute must! I’m so glad we were able to dine here.
Allison Hemming . 2024-08-18
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Had a meal here with my wife for our anniversary and it was absolutely stunning, irn bru chicken wings were superb, we both had the steak burger and it was really tasty, the service was excellent we will definitely return next time we are in Falkirk.
Steven Robinson . 2024-08-17
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Really nice food from this Scottish tapas restaurant. Lots of good options Inc lots of veggie and vegan dishes or options. Very accommodating too. Nicely decorated place so felt nice sitting in and great presentation of the dishes. Our server was very helpful in helping select dishes too.
Scott Deas . 2024-08-07
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The server was extremely polite and helpful and just new I'm sure he said. The salt and chilli chips were overly salty and had too much Chinese 5 spice or something similar. Haggis neeps and tatties was cold and not overly flavoursome - not sure it was freshly made. Between 3 adults and 1 child we had 4 soft drinks and 10 small plates, which were really good sized, for just over £70. Good value but a nightmare to park
just for you Gav reid . 2024-08-03
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They do Scottish tapas, which means donner and fajita tacos. Beautiful fish and black pudding. Staff were very helpful and pleasant. Would recommend.
David McSorley . 2024-08-03
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Super tasty, cozy, nice music, great friendly service
Annick Derouf . 2024-08-02
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Food was superb - can't fault it! Would definitely eat here again. Atmosphere was fine until some rude customers were seated behind us and they received equally sharp/unfriendly responses from the lady who was serving them. - That detracted from the enjoyment. Service 4☆ because although our service was excellent I was surprised at how sharp the lady was with the rude customers - but it looked like it was perhaps towards the end of her shift. Bar is beautifully decorated and I was surprised when going to the toilets to find another level upstairs - bigger than we originally thought. £10-£20 per person without drinks. We did the tapas deal for £20.00 Our favorite was the loaded chips, the Mac cheese and haggis bonbons.
Elizabeth Hay . 2024-08-01
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Food is amazing, and love how it is all served. Lovely treat and staff are very friendly
Anne Barrowman . 2024-07-28
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We went for lunch and it was simply ordinary. The service was “leisurely” and the food was cold within 10 minutes. Then one of the staff knocked off leaving one waiter. I’ve recommended this place to friends in the past and hope this was just a one-off.
John Collins . 2024-07-27
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Didn't eat here in the end as it closed at 9pm but stopped serving food at 8:15pm
Michelle Lagar . 2024-07-21
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FANTASTIC service and FOOD was BEAUTIFUL not one bad dish out of 15 tapas. Definitely worth a visit you will not be disappointed. #TeamThirtle
Rebecca Thirtle . 2024-07-18
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Excellent menu and food quality. Slightly slow service, but I’m being picky with that comment.
Michael Corrieri . 2024-07-15
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A tad expensive for what it is - especially in Falkirk. We had 12 tapas - 10 were ok but chicken wings were dry and the mince and tatties were burnt to the bottom of the pot. Had to wait for menus too
Audrey Gray . 2024-07-08
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Enjoyed the food. My fish n chips consisted of a half bite of fish but others who had this had a much larger piece. Evening was somewhat spoiled when we were presented with the bill halfway through the dessert at 8:50. We hadn't asked for it. Apparently they shut at 9 pm which we didn't realise. Had to quickly finish and skip coffee. Disappointing.
Lynn Howitt . 2024-06-28
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Food really nice. Given Bill without asking. Meals not finished before receiving bill. Staff inexperienced and indeed of customer training. No coffee. Ushered out due to closing before 9 pm. Do not wish to return
sandy howitt . 2024-06-27
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Absolutely lovely food and a great cocktail. Good selection for vegetarians too. We had 3 plates each and we were stuffed! Might go for less next time so we can try one of the good looking deserts. Will be back again.
Karen Tease . 2024-06-23
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Fabulous food and great service. Mince and tatties "just like my granny made, soo good". Wonderful haggis bonbons too along with Iron Bru chicken wings! Finished off with a great Creme Brulee with cranachan flapjack. Excellent value at £20 for 3 tapas and dessert.
Jane Scott . 2024-06-11
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Had a lovely evening at Christie's enjoying Scottish tapas with my best friend at the end of our NC trip. The food was innovative and bloody delicious! The staff were friendly, fun and helpful. Definitely worth the drive from Stirling and hopefully won't be my last visit.
Kathryn Allen . 2024-06-03
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We turned up without a reservation but we were swiftly found a table upstairs, which had the added bonus that we could see the food being prepared. Friendly staff were quick to get us drinks and talk us through the menu. We started by having 4 dishes between the two of us (we’d already had a substantial lunch in Glasgow earlier). Not fancying dessert but still with some room left for more food we ordered a second plate of the fabulous haggis bon bons. Top marks all round, including the spotless toilet facilities.
Paul Dunwell . 2024-05-27
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The tapas are absolutely delicious and a great variety. I highly recommend the creamy garlic tatties! The restaurant is gorgeous and the staff were great. 10/10 would come back.
Tasha Martz . 2024-05-14
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This restaurant is a very good choice. We eat tapas from the finest. The waitress are very kind. If you want a special dinner for two or more it's the perfect place. Alas it's too far from my home in bavaria....
U. Bauer . 2024-05-14
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Amazing food! Highly recommend sharing plates!
Chris Hurst . 2024-05-14
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Great food, lovely atmosphere and staff super friendly and very attentive to food intolerances. We had a great night and would defo recommebd
Lorna Walker . 2024-05-11
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Nice Idea. You can try many different scottish dishes. Perfect for sharing.
Leah Müller . 2024-05-07
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1st time going, but we'll definitely be back ☺️ food was great, and the staff were very helpful.
Katreeona Conway . 2024-05-04
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Lovely restaurant The food was really good The staff were really nice Definitely recommend for anyone going to Falkirk 👌
Alison Robertson . 2024-04-30
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Lovely little restaurant, however Tapas selection of Haggis Bon Bon’s were very dry. Fish n Chips bland and dry and the chicken Wings/Drumsticks in Honey were so very dry and over cooked. Disappointed with quality of food however staff very attentive. May give it another go but wouldn’t rush back. No issues booking a table for 8.
Vince Creaney . 2024-04-26
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The food was amazing! I highly recommend the Italian loaded fries, I wish I had ordered more of them. The staff were lovely and on the ball with service. The restaurant was lovely and well decorated. Highly recommend!!
K4073VAchloep . 2024-04-15
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Food is amazingly delicious. Very chill atmosphere.
Andrew Cunningham . 2024-04-15
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We visited here as a family, the location quite central and easy to find. There is car parking about a 5 minute walk during the day, less after 5.30pm. The food was amazing, though we thought to order the three tapas and you get a desert, £20, so good value. The portions are quite big, so arrive hungry!
rfblade . 2024-04-08
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Had a really nice meal with family, loved the irn bru wings & steak pie, service was really good & friendly. My favourite place to eat in Falkirk
GrandTour67354499912 . 2024-04-02
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Another excellent visit to Christie's food was spot on, lovely quiet meal, service was perfect. Would certainly recommend Christie's as a good place to go for a meal.
Steven Edgar . 2024-03-30
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Second time coming here and it was again horrible. All of the food me and my family ordered made us sick and the taste was ever worse. It was clean and the staff were nice but the food was awful. We did not get our money's worth at all. Please do not eat here and don't let the awards fool you.
habihabidoo . 2024-03-29
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This place is a hidden gem!! You must go try it and see and tell all your pals! Food and service are top class
Leeanne Niven . 2024-03-27
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Amazing. Such yummy tasty food. All we had was amazing.the mac.and cheese was by far the best I've had. Scottish loaded chips delicious as well
Loren D . 2024-03-24
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This place was recommended by my husbands work colleague. As soon as we walked in we were welcomed by friendly staff,we dined upstairs.the premises are lovely.everything was explained to us .the food was amazing,no long wait to be served.the staff were so friendly.we both loved it...its defo worth a visit .
elizabeth t . 2024-03-22
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Sent my mother mother and law and fiancé here today for Mother’s Day when greeted by staff the woman first words after asking for my fiancé name were you have to be out by 6.15 . No descent service at all . After only sitting for a few minutes they were approached several times by staff asking are you ready to order when only having there menus for minutes . Moving on after reporting that they had a wobbly table as the drinks were near falling a waiter was on his hands and knees with napkins trying to steady the table . When dinner arrived the food was only look warm when received but as the deserts came my mother received hers with a medium size piece of hard plastic. When staff were notified about this they took it away saying my mother wouldn’t have to pay for it . Also if anyone’s been here before they’ll know it’s a small place and with 6-7 staff 5 standing around watching over you it’s uncomfortable . Somewhere we won’t be back too
Mark Stevenson . 2024-03-10
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Great night out with friends. Great selection of food. Would thoroughly recommend the Irn Bru wings! Everyone loved what they ordered.
andrew peebles . 2024-03-09
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The food is very good staff are friendly
carol Bailey . 2024-03-09
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Hi, I have left this some time before posting a review. I booked a table at short notice for 27th December. Looking at negative reviews, I thought I had to place my comments. I realised that I was booking a table at short notice, so booked for afternoon after recommendations from a number of different people. I was told at time of booking that the table was booked for later. This was not an issue, as I was entertaining family from outside the area,so we were all driving, so not drinking Christies have the tapas share nailed down. I had 3 in my party. For tapas share, portions were large. Service was excellent. I understand that people who want to drink cocktail, etc may have an issue with table being booked for later. However, this is clearly explained when booking
pauloX7308ZZ . 2024-03-09
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Lovely experience at Christie's with a welcoming atmosphere and delicious food. Cocktail menu was had a great selection to go with the food.
Caitlin M . 2024-03-07
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Falkirk day out Using voucher from Xmas gift First time at tapas in Falkirk so not sure what to expect Had tapas for 2 with 6picks All lovely apart from haggis and needs which were cold
law1105 . 2024-03-07
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Visited here last Saturday in a party of 6. Two of the party are celiac and one is also dairy intolerant so it can be a struggle in some restaurants but not here! Staff were well trained, engaged and extremely helpful. The food is always good here but it makes for a great evening for everyone when people can have a great selection of food despite the dietary requirements. Christies is a great example of how to make all their customers happy by the attention to detail and the care they take of their customers. Not our first visit and we'll be back again soon
STEWART B . 2024-03-04
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Just ok, over priced for what you get, (Sunday evening) fish n chips tapas was beyond tiny,the piece of fish was smaller than a chip. Whole meal was soaked in grease,sent the “house chips” back,we’r literaly a puddle of grease in the bowl. Meatballs just ok,garlic potatoes extremely bitter and sauce was split.again never ate them. Mum and sis thought the same, Wouldn’t book again tbh. Cheerz
Skiratch . 2024-03-04
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Excellent food. Friendly service and good value. Would definitely be back again.
Woody Ellis . 2024-02-28
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Honestly. Ok at best. Portion sizes at the full price are a bit small. Chips were soggy with oil pooling at the bottom of the bowl. Was also served wine in a dirty glass. Service is good and the decor is nice. The food was just a bit of a let down really.
Gabriel Jeffery . 2024-02-24
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Wish they had more stars for reviewing as I would definitely give it more than 5, from your first step in the restaurant, the staff are welcoming and friendly, service is top notch and food is amazing, great choice of food and something for everyone
N3192LAannettem . 2024-02-20
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We've been to Christie's a few times now and I'm always hugely impressed by the quality of food and service. Our most recent visit though the food was just out of this world, with the macaroni being a talking point for me with everyone I've seen since we visited! Can't wait to go back again soon.
Clare Campbell . 2024-02-18
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Amazing food and staff are always so helpful, it is our favourite place to eat, Scottish chips are out of this world
kirsteen caddies . 2024-02-18
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I cannot recommend Christies Falkirk highly enough. From the food (top notch, well done Chef) to the choice and prices, to The staff. Even the atmosphere in the restaurant is welcoming and friendly. A must visit place
Connie M . 2024-02-18
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Amazing staff and Food, I go regularly with work colleagues friends and family, Manager is so helpful and knows us so well we even have our drink in the table for arriving, Would highly recommend to anyone,
Kirsteen P . 2024-02-18
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This place has a novel concept and most of the food was basically OK (I’d avoid both the meatballs and the haggis in future, since neither were very pleasant). However, a significant error with the bill followed by a subsequent refusal to do anything whatsoever about it turned an otherwise pleasant enough evening into a horrible service experience. When it came to ordering dessert, we were specifically and explicitly told by the waiter (much to our very openly expressed, visibly obvious surprise) that a special Valentine’s Day sharing dessert we were offered was “included” in a £20 deal we were already doing (comprising three savoury tapas plates and a dessert). That being the case, we went ahead and ordered it. When the bill arrived, it seemed much higher than expected, but I didn’t get much opportunity to try to identify why because I felt extremely rushed due to the fact that the staff was in the process of stacking chairs and tables around us to close the restaurant (the only table we were able to book was late enough that we were there until the end). So, we hurriedly paid with a tip and left. I still felt sure that something was wrong so I double checked what we had ordered against the menu and found that we had indeed seemingly been overcharged by the quite significant amount of £10 (there were only two of us dining), so I emailed the restaurant. My email prompted a phone call in which I was told by someone who appeared to be the proprietor that they had “not overcharged me” and that it was in fact all perfectly OK and correct because they had a £5 per-person uplift for that particular dessert, in direct contradiction to what our waiter told us before we ordered it (we didn’t even know it existed until he brought it up because it wasn’t on the menu). When I insisted that this did not resolve the situation, the person on the phone countered that she “had not even spoken to her staff yet and there are two sides to every story”. I’m not sure how this was expected to help, given that I had already acknowledged that the error had likely happened due to the staff trying to get us out of the door quickly due to the restaurant closing just over an hour later than the time our table was reserved for. In a “he said, she said” scenario where an employee is confronted with the accusation that they made a mistake, they can simply deny that they did since there is nothing apart from customer dissatisfaction to prove otherwise. I’m not going to claim that “the customer is always right” here (they often aren’t), but there were three people present in the moment when the error was made, and two of them very clearly recall what was said. I don’t think the waiter was actively trying to mislead, but he nonetheless gave us incorrect information about the pricing of that item, which increased our total bill by about 20% – I’m not quibbling over pennies here. Even putting the original error aside, I am quite appalled by how readily the proprietor (or possibly manager?) dismissed the issue and heavily insinuated that I was either intentionally or unintentionally being dishonest about what occurred. It was also implied that I was stupid to have thought that there wouldn’t be an uplift for the dessert, which was supposedly “obvious” despite the fact that I had already stated that I only thought so because I was specifically told that it was “included” in a £20 deal we had already accounted for and expressed my surprise to the waiter when he said so. The tone of the other side of the conversation was defensive and insinuative. I won’t support a business so determined not to even attempt to resolve a valid complaint. It’s a real shame. Since the restaurant pointedly refused to resolve things, they’ll now have to deal with a chargeback for a portion of the total and the consequences of creating a terrible experience for a customer (I notice that I am far from the only reviewer who had issues with service here).
Xander Mackenzie . 2024-02-16
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This place has a novel concept and most of the food was basically OK (I’d avoid both the meatballs and the haggis in future, since neither were very pleasant). However, a significant error with the bill followed by a subsequent refusal to do anything whatsoever about it turned an otherwise pleasant enough evening into a horrible service experience. When it came to ordering dessert, we were specifically and explicitly told by the waiter (much to our very openly expressed, visibly obvious surprise) that a special Valentine’s Day sharing dessert we were offered was “included” in a £20 deal we were already doing (comprising three savoury tapas plates and a dessert). That being the case, we went ahead and ordered it. When the bill arrived, it seemed much higher than expected, but I didn’t get much opportunity to try to identify why because I felt extremely rushed due to the fact that the staff was in the process of stacking chairs and tables around us to close the restaurant (the only table we were able to book was late enough that we were there until the end). So, we hurriedly paid with a tip and left. I still felt sure that something was wrong so I double checked what we had ordered against the menu and found that we had indeed seemingly been overcharged by the quite significant amount of £10 (there were only two of us dining), so I emailed the restaurant. My email prompted a phone call in which I was told by someone who appeared to be the proprietor that they had “not overcharged me” and that it was in fact all perfectly OK and correct because they had a £5 per-person uplift for that particular dessert, in direct contradiction to what our waiter told us before we ordered it (we didn’t even know it existed until he brought it up because it wasn’t on the menu). When I insisted that this did not resolve the situation, the person on the phone countered that she “had not even spoken to her staff yet and there are two sides to every story”. I’m not sure how this was expected to help, given that I had already acknowledged that the error had likely happened due to the staff trying to get us out of the door quickly due to the restaurant closing just over an hour later than the time our table was reserved for. In a “he said, she said” scenario where an employee is confronted with the accusation that they made a mistake, they can simply deny that they did since there is nothing apart from customer dissatisfaction to prove otherwise. I’m not going to claim that “the customer is always right” here (they often aren’t), but there were three people present in the moment when the error was made, and two of them very clearly recall what was said. Even putting the error aside, I am quite appalled by how readily the proprietor dismissed the issue and heavily insinuated that I was either intentionally or unintentionally being dishonest about what occurred. It was also implied that I was stupid to have thought that there wouldn’t be an uplift for the dessert, which was supposedly “obvious” despite the fact that I had already stated that I only thought so because I was specifically told that it was “included” in a £20 deal we had already accounted for and expressed my surprise to the waiter when he said so. The tone of the other side of the conversation was defensive and insinuative. I won’t support a business so determined not to even attempt to resolve a valid complaint. It’s a real shame. Since the restaurant pointedly refused to resolve things, they’ll now have to deal with a chargeback for a portion of the total and the consequences of creating a terrible experience for a customer (I notice that I am far from the only reviewer who had issues with service here).
Explorer23108298272 . 2024-02-16
MORE AT TripAdvisor
Great food and choices were amazing. BUT Felt very rushed as we had booked but told table had to be handed back after 1hr 45 mins, we felt this was fine as many places are doing this. Got an abrupt 15 min warning at 6pm...
Mags G . 2024-02-12
MORE AT TripAdvisor
My daughters birthday lunch cost us £140 three adults one child and the food was very cold not happy also told waiter not much response
821olivem . 2024-02-11
MORE AT TripAdvisor
The staff was nice however the food was very cold the bill was £137 for four did expect hot food
Olive Murray . 2024-02-11
MORE AT Google
Once again a brilliant meal and service. Menu never disappoints and everything cooked to a high standard. Have been many times and looking forward to our Valentines meal.
Mark C . 2024-02-08
MORE AT TripAdvisor
We booked this restaurant online for a meal for 4 as a way of getting together with friends. This was not our first visit so we knew what to expect although the menu does change occasionally giving a bit of variety each time. We arrived...
Heather B . 2024-02-03
MORE AT TripAdvisor
Excellent selection of food, we chose a variety of food and all was tasty and served with a smile, all in all a great eating experience
Jim6446 . 2024-02-03
MORE AT TripAdvisor
Called the restaurant to reserve a table as we had a gift voucher for dinner . They gave us a choice of 5.30 or 8.15 so we opted for 8.15. At 7.15 my wife got a call from the restaurant asking if we could come...
960jameso . 2024-02-02
MORE AT TripAdvisor
Great restaurant with its unique way of mixing tapas and Scottish food, plenty to choose from without being overwhelmed by choice and has a range of fantastic drinks.
Philip Mullane . 2024-01-28
MORE AT Google
Great choice of food, lovely setting and very friendly service. Would highly recommend a visit if you are looking for a good restaurant in the Falkirk area. Will certainly be back before too long.
Graham T . 2024-01-25
MORE AT TripAdvisor
Food delicious and just to my taste. Staff are friendly and welcoming. Suggested a few things to try which were really good. Will be back for sure
S TH . 2024-01-19
MORE AT Google
Had a great lunch. We got 6 tapas. All dishes were tasty and presented lovely. The staff were friendly, knowledgeable and attentive. We will definitely return.
Saintchele . 2024-01-13
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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129 Opinions
Was advised by guests at another hotel that Powfoulis Manor did excellent food so we called in on spec. We had a freshly cooked 4 course meal at £35 each, generous portions and very tasty. The restaurant was immaculately clean and staff attentive. Will return.