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Score
OpinionsNoteGoogle123.5

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Ordinary food, closed now anyway.

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R12 C . 2020-03-12

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Absolutely terrible service, I ordered from the website which I’m now told has a fault which they weren’t aware of. Received a call from the shop and then the owner who just tried to brush past everything implying I was at fault and that he would bring a menu for me to read when it was his website that made the mistake. The website boasts an offer 3 in 1 deal including pizza, chips and cheese and chicken pakora, once you select your first pizza it asks what you would like on the second so after looking around I decided this was great value and to place my order. 10mins after I pay for my order I received a call from the shop to explain the deal is ment to be 1 pizza plus 1 of each of the other items rather than any combination of the 3. The guy was reasonable but I said as I had made my decision and paid for my order they should deliver what I ordered rather than me losing out. He said he would contact the owner to get his opinion, the call I received from the owner was completely pointless as he was just calling to tell me it was my fault that his website doesn’t work properly. He said I just needed to pick which of the pizzas I wanted and to forget it. I asked would it not be better customer service to honour the deal which had been paid for and to immediately get the website changed to ensure this doesn’t happen again. I said if they weren’t willing to give me what I had bought and paid for that I wanted to cancel my order and get my money back, the owner didn’t seem to care simply saying I had to deal with the website for any refunds. Absolutely shocking service and I will never use them again not that the owner seemed to care, he would rather lose my customer than a pizza that probably costs him less than £3

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Jordan Fraser . 2019-08-11

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Chips were good but the sauce and vinegar has burnt my mouth and has caused me pain

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Tyler Wilson . 2018-11-25

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Popped in last night for ham and mushroom pizza and some veggie pakora.Probably the tastiest pizza i have ever had and the pakora chilli sauce was so tasty I took remainder back to Balerno today.Staff were friendly and nice big portion.Will look forward to more great food on my next visit to Kinross.😊

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Grant Mcmillan . 2018-09-07

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Great food and outstanding customer service from this little takeaway. Staff really looked after us when we popped in during our holiday!

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Thomas Oates . 2018-08-22

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Food arrived cold, found bones in the chicken tikka bhuna and lamb very fatty in lamb Rogan Josh. Ordered from here a few times and has been ok up to now. Will not be using again though!!

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Jess McHardy . 2014-01-02

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