Chicken.com (West Brom) in Sandwell

Been going here regularly past 9 months it's much better service and management and staff compared to 2017-2020 decided to re do my review and update . Menu and prices are good some good deals/combos on the menu. Nice and clean on the inside , staff are really nice and friendly the ladies are hard workers. Food is good nicely cooked nothing undercooked or burnt , quality is good not had a issue with the food whenever I've been recently can't fault it nothing greasy either or overly oily or stale so would recommend the food here if your not sure where to go and want something freshly cooked that's properly cooked and yes I've seen them cook things Infront of me after I've ordered so you won't be getting some nasty stale burger like some places do. Some nice items on the menu for the price point. Would recommend to others definitely 10/10. Pizza deal is good too

Beware dirty food. Ordered a donner burger meal. Donner was old oily and dry and the bun was breaking apart threw it in the bin never coming back again.

The lady who work at the front was very rude honestly

We been waiting over 2 hours for a food to turn up for them to say it will be here in e few minutes when I first called up the place and then for when I called the second time for them to say the driver has already nocked on the door and been waiting for half an hour for us to open the door when they never came at all and on the phone the woman was really rude and said to us that we wasted there food when when they never came at all never be ordering from them again such bad service and how rude they are on the phone and we asked for a refund and told us to go on to something else pure rudeness and terrible terrible service 😡🤬

Order zinger burger, which is raw food, was bland, unappealing, and left me hungry—total letdown. The manager was clueless, slow, and made the whole experience a mess. Never recommend.

The worst chicken fast food shop in Westbromwich ever .Worst customer service as well

They have increased the price of a meal I used to buy from £5 to £9 .and after spending £13 on food they say that they don’t have the mayonnaise they used to give .0 customer service and 0 worth

Ordered food on just eat at 11:00 it is now 1:00 and still no food phoned the restaurant number of times for updates to be told 4 mins away , we have waited and waited and been patient to be told they do not close at 1 and our food will be here in 4 mins driver is stuck in traffic?!! Lady on phone was awfully rude and kept hanging up as they know they were in the wrong! IM FUMING

Lovely customer service, staff always has a smile on their face, Amazing food. Thank you very much.

Came here on the 6th of March got a chicken fillet box meal for takeaway. Went home to find out the food had gone off and been refried and served to me. I have caught stomach flu after eating here. I am vomiting a lot, avoid eating here, I’ve been rlly sick since early morning.

Too much slow service I wait for more than hour for 20 wings 😡

The wings I received were a joke, smallest chicken wings I have ever seen. These are chicken wings for ants.

What a shame, lovely staff, very friendly and helpful but let down by the food quality. I spent over £50 and feel like they used me to get rid of there old food I arrived and noticed how fresh the food looked, then realised when I got home they gave me the left overs from god knows when. Food was stale and too much salt, the breadimg was peeling off the chicken. (mini fillets and sf chicken) The burger buns were far to thick and the meyo dips provided tasted off. The fries were greasy and floppy. This was my first experience there and last, I will stick to the soho road branch,

BEAUTIFUL PLACE, GREAT FOOD, AMAZING SERVICE, COME HERE

Last time couple times i ate from here was a failure, problems with the quality of the food mainly however my recent order had lead me to believe the necessary changes were made and my expectations deceived me, as i received the freshest, tastiest, and moist batch of fried chicken at a time where other places would let the thoughts of the comfort of their leisure and the excitement of closing up be their main priority, it seemed today they actually showed some pride. The fries were cooked in clean oil and the drink was cold, delivery driver couldnt let us off 98p but hey ho, we managed to locate a 1 pound coin and nothing was spoken of the 2p change from the mild mannered man, I thought nothing of it, merely a tip for the kind gentleman, pleasantries were exchanged, food was paid and i went on the enjoy a quality scran.

This place is normally dire so i don’t bother leaving bad reviews but today absolutely needs to be addressed. We ordered of foodhub and they missed items out so i called the restaurant, their response was “we’ll check the cameras if we put it in then call you back later” to which i said “well what about now, i need food now not a response later”. The illiterate girl just simply said “sorry you can deal with it yourself”. This is the service we receive in 2025. Places like this should no longer exist but they will. They’ll pay lower than minimum wage in cash in hand to newly landed ‘students’ and the end user has to receive this service. Will no longer use.

Good food, clean shop and good prices

waited 40 mins for delivery and hasbrowns were not cooked properly and dry same with chips worst service

Never realley had a problem love food tbh

I come here quite a lot when I want a nice chicken burger that is actually remotely spicy. Staff are always happy to help and the owner is safe

Love the food. Regular customer

Beautiful food cooked fresh Great value

Customer service was very good! The food is also nice too 😋

Great chicken wings and best food in West Bromwich 👍

I’m a regular customer here and I love it. They got great deals here, personally I would recommend people coming here

Great hospitality and amazing food

Juicy chicken clean place and nice workers

Their spicy dipped chicken burger IS AMAZING

Excellent service and tasty food

Best quality food. Excellent service.

New people work here now. I got a chicken burger that was raw and I now fear I have gotten food poisoning 😭

The best fast food restaurant in West Brom. Best prices with pizza as well.

Fast service Good food Definitely recommend

Absolutely disgusting. Was given a battered bone and stone cold chips. Milkshakes were the only decent things I got. What a waste of twenty pound!! SNM I won't be purchasing from there ever again. Don't waste your money folks.

Why did the chicken cross the road because it was just a bone and had no head

Very good service and tasty chicken wings !!! 10/10.

Amazing experience. Always good service when I come into the shop.

Very good food and seasoning. The staff are very nice.

Nice fast food. Very friendly staff. Would recommend

Customer service was fantastic 👍

the best service by cicken . com in west midlands

Very tasty food, amazing service. A definite reccomend.

Love their food and it’s one of the most delicious I ever had

I've been here for years and I've enjoyed it always

Ladies were so welcoming and service and food was brilliant

Great food and customer service

Great tasting food , always come here. Would come again

amazing made me drool like that

Totally worst service.. we ordered a large fries for takeaway but instead of large fries they give very very less portion.. when we complained about they said about credit.. but when my husband gone there for fries the lady who took his order was too rude with himm .. she doesn’t no how to talk with customer..

Exceptional service, nice interior design

Delicious food and excellenct service. The good thing I liked about this place was that we didn’t have to wait much for our order. Highly Recommended

The food is amazing and the place is clean too

The food is amazing and the place is very clean too

We have been here lots of time for having loaded fries with chicken The service provided is very nicee and the staff was very nice.

Always looked after and always high standard food. All fresh

Love the food amazing customer service have been going here over a decade

The lady who serves is so lovely and the service is quick and friendly. Food is good for the price. Will go again.

Free chicken wang deadass really good tho

Staff was good and the food was too good 🤤🤤

I’m a regular customer and my food is always served quickly and with quality. Can’t complain about the portions sizes. It’s also very affordable especially if you have a family.

This has always been my restaurant of choice, since about 10 - 15 years basically since they open a store in West Bromwich. The customer service is outstanding, the food is prepared with quality ingredients and is always served hot and is juicy. I am cautious about chicken breast but theirs is tender and juicy. Everyone please come and enjoy this experience.

Beautiful food, Beautiful people

Very good service fast and efficient

They have the best wings and fries 🍟

I have come to the shop for years. The service has always been top tier and the staff are very friend. Always enjoy the food and the hot wing meals 20 for £6 :)

Food was amaizng and service was excleent

Very nice food. Quick service and nice staff.

Lovely food, always come back here

Good food nice atmosphere good staff

They do the best Donner meat and Donner wraps I've ever tried. Their chicken is amazing too. Nancy and the other staff are always very helpful.

Always friendly. Food is good & wait times are short

Best food in West Brom nice and cheap

Great service and nice and fast

Brilliant staff so kind food great

Amazingggg please come here right now

Service is not bad could do with improvement food all is good but I think abit more improvement on that but over all good

Very nice staff always very accommodating and willing to help.thank you

Excellent sizzler burger meal and good selection of drinks

Amazing food love it! Always come here for the best chicken

DELECIIOUS FOOD…RESPECTFULL STAFF…NICE AND CLEAN…

Served by Nancy great customer service will be coming back !!

This is my go to place. Always had fresh food. Love everything about the place ❤️

Young, slim and extremely polite server girl is brilliant at her job!! Food is always fresh and tasty.

2 of us had chicken all of it was raw .. wish I'd of seen reviews before going in ..been sick all day !!!!

I pacificlly told the ladie about 3 times that im allergic to mayo so no mayonnaise and i get home & there’s mayonnaise on it. I am disgusted with the service here as if i took a bite out of that i would be ill.

Chicken is bad! They're undercooked and the fries are even uncooked, I called the restaurant at home and they said it's too far, this restaurant should go through a 4 month upgrade! Never eat this restaurant for safety

i asked for a chicken fillet meal but they didnt put anything on the burger, the manager threatened to fight me when i complained, he asked if my kids were on a leash and told them to wait outside if they weren’t. The manager told me i smelt and asked me if i had an attraction to men, there was a fat man in underwear in the bins outside eating the rats, overall i wouldnt reccomend if you dont want to get food poisoning

Manager was rude, smelt like BO, chicken was raw as was the atmosphere, my children were told to wait outside and overall 1 star + i found a hair in my chips

This place is a JOKE ordered from them, food didn't arrive on time. The staff don't use gloves or anything, used to order from them nearly every week know i don't bother with them.

Absolutely useless, just ordered and hasn’t been delivered tried calling but user busy will not be using this place again I want a refund

Absolutely vile food was nasty won't recommend anything from there menu's also they have no halal certificate displayed.

Am buying wings feew minutes ago its very hard they fry fresh one infront me i tho thy provide fresh one to me. Bt whn i reach at home i started to eat its very hard I can’t eat bcz thy gave me old one .Wastage of money whn i call at shop girl was so rude nd cut the phn

DISGUSTED with the food and customer service please do not order from this place I don’t know how it’s still open.

i was really heartbroken💔to casually go to my favourite chicken shop to find out my favourite meal had been raised in price this offended me as i was emotionally attached to the steak burger and fries +3 wings.I also was very unhappy with the way i was served by the newly employer, this is just not a good start is it?🤷🏾‍♂️Please seek improvement or im going to have to part ways with your establishment.#sackthenewlady

Horrible service , just tried ordering my favourite meal which i basically eat for Breakfast , lunch AND dinner . Yet one of the Employees had the ability to raise the price of my meal which is insanity. I also till this present moment feel disrespected as i’m now rethinking my options of choosing another store UNLESS after several years and months i receive a decrease in price. However the food wow unmatched . I reckon i spend about £50 on chicken . com per week , please treat me as a loyal customer and never disrespect me with your stupidity again . You could also consider giving me a VIP card which i can use to get points and receive discounts I want my personal Initials on this card 👍🏼

Been here few times food gave extreme stomach pain and was vomiting all day and night the pain was unbearable recommend not to order from here dirty food unhygienic. Chicken is very salty and meat was uncooked red bloody. The owner has a huge chip on his shoulder, clearly on steroids and suffering from rage. His Attitude absolutely stinks seems to look down at everyone. He is Rude and Desperate to take your money but has Zero customer service skills. Avoid him !!!

I go here quite a lot whenever i make stop at west bromwich. however, now im deciding not to go again. I once ordered a small pizza with the toppings chicken, green peppers, cheese and corn. (I don’t like jalapeño) they put exactly that on my pizza. I ignored the first time thinking it can be a communication issue. next time I ordered the same pizza, i was glad they got the toppings right cuz i repeated myself. they burned my chicken!!! the staff (two ladies working there) are very rude. they don’t know how to communicate kindly with the customers. the owner seems to be like a nice guy. im not recommending this shop to anyone! until they change their staff who listen properly and don’t show attitude. the food is alright though

Poor Uber drive had to wait an extra 20mins while the store prepared our order, delaying delivery. When we got the delivery it was cold & the chicken was raw in the middle, we didn’t realise until it was too late. 🤢

I’m a foodie and I do quite a lot of reviews for foods. I give honest opinions but this restaurant needs to grow a pair. I have always ordered food from here and unfortunately I hate to say it but this has been the worst experience in my life with Just eat. I never get refunds for food or anything. If I have my food I pay for what I get. But if I didn’t get it, what do I do then? Imagine you ordering food at 9ish pm and waiting over 3 hours for the food to actually not being received and saying that they delivered it. It seems to be the driver is not reliable and they actually think they delivered the food. Since the change of management, this shop is crippling. I was there since the Russian lady at the front was welcoming but everything has gone down hill since the change of management. You cannot say wait and cut the phone and disengage my phone when I’m trying to call up but when my brother calls, why do you pick up? It’s very strange. And you’re telling me that I’ve given the wrong number when it’s the Just eat number. just eat gives a different number which contacts me. Not the direct number. I suggest you need to retrain your staff because you don’t know it’s actually affecting your image of your business. I never leave bad reviews but honestly you lot deserve it because of the way you treat your customers. Will be spending my money somewhere else better. In the end I never received my food nor eaten it. What a waste of money. Even with the Punjabi woman at the till saying it’s delivered when clearly it isn’t. The driver can’t even recall the door colour or what the person receiving the order looked like. PS: Just do not order from here. It’s better to order from the chicken shop across the road.

My sister recently ordered food from this restaurant and our food was delivered elsewhere - confirmed by the driver himself. we called the restaurant to complain where they then spoke to her extremely condescendingly and were accusatory towards her in regards to not being truthful. they then refused to accept her calls. i (the brother) then called and they spoke to me with an extremely different tone. i was told to go and find the food from the address it was delivered to (the driver had no recollection of where this was) and then they eventually said they would resend my food and call me back to confirm my address. this was over an hour ago and i still haven’t received a phone call. do not order.