Chicken.Com - City Road in Cardiff

Food cold and chicken really dry

On the afternoon of the 22/08/24 my partner and I placed an order to sample the well spoke about delights of thos eating establishment. Once ordered we sat on bated breath in expectation of such succulent poultry perfection. Rumoured to be the best in Cardiff. Alas as the bag arrived and my partner bought the food to the living quarters. My heart sunk as I looked at the food bag in trepidation and my heart began to sink. This bag looked awfully small and light for our orders? Something was wrong Had a can of coke suffered a careless calamity and been left in the shop? Had a box of chips, been lost to the ides of march in some brutes sequence coup? Surely not the burger? Bungled and bruised? Hidden away from us in a cruel twist of bovine retribution? Alas No. A chicken. A WHOLE CHICKEN has been cast aside and left in poultry purgatory. Left to be tomorrow's Nuggets. Alas poor chicken. I knew you not.

Food did not arrive although it says delivered, not happy , please refund myself for this inconvenience and waste of time waiting.

Amazing service…just saw my ribs below my chips…kindly cancel the refund request🙂

Ordered through just eat. They got my order wrong, there were missing items but they charged quite a lot for the quantity given. Tried ringing them many times but kept going to voicemail. No solution reached, just a waste of money

Got my order all wrong. Tried ringing them but keeps going to voicemail. Charged me a lot for such small quantity of food. So much cheaper in the town store. Won’t be ordering sgain

delivery was bang on time and the food was absolutely worth every penny👌

I ordered 10 in pizza but it was too small

Ordered food worth £60 including pizza, burger deals, bbq ribs and wings deal. Was told that it will take 15-20 mins. After 20 mins when I came back, they just started making the bbq ribs which technically should be the last thing because they go hard and chewy quite quickly. At this point there was no sign of the pizza in the oven, when we asked about the pizza, that's when they started preparing the pizza which at the end was burnt at the top and uncooked at the bottom because they were rushing it. The thing which I really hated was that the guy on the grill making the beef burgers was blowing on the burgers because the grill caught fire. The wings were really crispy and burnt. I wouldn't be going there ever again.

Really good to try it...i like the chicken there

Wheres my order ?????? 😡😡😡😡😡😡😡😡

Run by groomers. Dont spend money here unless you want to fund terrorism.

Nicest chicken I've tasted for a long time, but the Coleslaw was missing.

Didn’t receive shows delivered

It haven’t came and I need my refund

This place use to serve really nice chicken. The chicken strips was as hard as car tyres. The fried chicken was not edible as it was soo hard. Very very hard to chew on the chicken. It’s a real shame few years a ago the food was so nice not anymore. Disgusting for what they charge for rubber chicken.

chiken looked like it was rotten....smells bad

Orderd on Just Eat a meal deal for over £30 one chicken pizza hot and spicy and cheese pizza that they messed up and put chicken on that. Part of the meal was 2 chicken burgers that they completely forgot to pack. When I rang up to ask for the missing food they said they not going to deliver it and said that I should come and collect it if I want it. No apology and stinking attitude and also just hung the phone on me. Shocking service.

Apparently food delivered but when shop they said no order placed yet money taken. Absolute joke!

The Pizza was missing it was left in the takeaway by the driver and now I have to go and pick it up, what was the point of ordering from just eat if I have to go and pick it up and what's the point of the service charge of the service is rubbish....... It seems like one thing or another going wrong with my orders with just eat maybe you should conduct thorough checks before hiring rif rafs....

Burger was delicious, chips a little soggy. Missing dips and wrong drink delivered 🙈 but food was tasty

Food atrocious. Maybe put more focus on the quality of food and not making it "halal". This is the west by the way. How about assimilating. Never again. Garbage.

My food was half an hour late and when it came the chips and burger were not fresh. I complained to the restaurant and they would not take any responsibility and said for a FULL refund I would have to contact you. I am expecting a full refund.

Very friendly customer service, Kamal is top guy

I ordered food.and driver didn't knock the door and left the food out side in cold weather.and when I trying to call shop they bzy shop phone.when I go to shop they said talk to uber.honestly really bad food and bad service. If u don't belive me try the food.sacm bag they.forgod sake eat halal.dont make it haram man.

The workers were friendly and they gave large portions. They had great prices and I would suggest eating the beef burger, I could eat that thing for days and because it tasted so good. They also gave a much larger amount of fries than I expected which was great too

The burgers tasted great, they don’t give mini burgers like other restaurants, and the peri peri chips were delicious

Fillet absolutely awful for the price very thin and barely any chicken mainly batter. Prepare the food like they are about to give it to a dog for example they got the fillet burger smacked it in 2 buns that were dry and hard and had no sauce. Wrap was also poorly made barely any filling mainly bread. Overall the food was terrible the service was OK and the prices were horrendous. I recommend you go bennies on Albany Road as they serve excellent Burgers including fillet that are worth their price and also have kind staff.

Ordered a full grilled chicken but received a small burger. Restaurant never responded to phone

Apart from the burger everything else was over cooked!!

The worst service ever got. So shocked. Not at happy with there welcoming neither treating. Made a big mistake. Not recommend not appreciated.

Very Simple and Quick Food, Cheap and Tasty.

Driver left my food on my doorstep and didn't knock, fortunately I went to check as I heard a noise outside, very unprofessional and stupid of the driver.

quite a small meal and was missing the pot sauce but quite nice food

Lovely food and brilliant offers. Always love their cheicken the way they cooked is amazing 😀😀

Super delicious food. Specially the wings

The pizza topping were burnt and it was over 45 minutes late! Probably got left in the oven too long. Very unfortunate as it was too share in hospital.

Chips were squashed on top of the tasteless chicken. The box the food was in was a mess all squashed. Pot of coleslaw was enough for 1 person really disappointed I won't order again

Such a bad Biriyani , we ordered three Biriyani like seeing the pictures . It was just cheap rice and chicken . In each our plates just two small piece of chicken . The rice was cold . Not fresh at all . Not happy about his place definitely not recommend . We had to leave the so called Biriyani not eaten

Late delivery and left my food in the shop then refused delivery only collect

Had a great experience,delivery was also perfect (I wish I could tip). I appreciate selling Halal as well 👍🏾 Thank you!

Food is nice but I ordered 13x water bottles and received 1 wb & a can of Pepsi.... Missed my other 12 :/

Cheesy chips are mediocre at best soggy and unseasoned and grated cheese is just dumped on top after being stuffed into a small cardboard box which then turned the cheese into a rubber consistency

The chicken was dry and tasteless and the garlic bread had a strange taste to it was very disappointed with the whole meal and will not be ordering from them again!

Food didn’t even arrive & the owner couldn’t do anything just “complain to Just Eat” Big Fat L 🤣

I never got my order at all I want a full refund how can u expect my order and say you will deliver it at 2.20 and put u have delivered it 3pm it just said waiting for a driver to be assigned and then no update I didn't get it at all and the store is closed now and it says it's been delivered shame on you how can u do this I didn't get anything delivered at all no delivery attempt was made and yet payment has been taken I am very disappointed especially if it's because of a fellow Muslim how can u do this may Allah have mercy on you

I absolutely love this place it has never failed me in any way , always on time , always good food! This has been my GO TO for over two years now . Im so shocked at these bad reviews i have nothing bad to say about this takeway . 5* is not enough 10/10

You couldn’t even bite the burger it’s so dry and cold chips were uneatable to how cold and dry they were and I got a wing instead of a drumstick for my child never again will I order from this place

Missed out 4x chicken burgers from my order. Unable to get hold of the restaurant. Please read your comments carefully.

Do not order from here they are scammers. I have ordered from here over an hour ago they bring me the wrong order and do not even help me. The items they have brung are worth pennies compared to what i actually ordered. Stay away from here

Worth the wait. Could have done with some dips though

First time ordering and won't be the last, food was hot and delicious

The chips weren’t cooked long enough, floppy and pale! The chicken was tough and flavourless. Absolute waste of money.

I will never be ordering ever again and I won’t recommend this place to anyone.

Sorry but the staff doesn’t care about this place

They have changed my order for the third time without any explanation or call. I will never order again - it’s just poor service and I’ve been old and cold chicken once again.

Driver was very polite and friendly, and came on time!

Really lovely chicken and the pizza was lush, both really hot and fresh will definitely but from chicken dot com again, the delivery driver was also really nice, polite and swift

Absolutely disgusting ordered two meals 3pcs and fries got 3 dried out skin and bone 3 hit wings NOT ORDERED fries like dried our sticks of wood all rammed into one small cardboard box

Thanks didn’t expect it to be quick as it was food was hot will be ordering agin from here second time having food from here and both times food was lovely would recommend ordering from here

Food was not what i ordered. Bland, dry and quality was rubbish.

Food was cold and bland. Refused to deliver to the door. Want my money back.

Some of my order wasn’t delivered and when I rang up to sort it out they just said “sorry about that” and hung up on me.

Horrible service once again. Last time I order with you. They changed my entire order without consulting me and now I’m out 12 pounds.

The driver delivered my food on the floor saying it was because of Covid he was asked to do that. I feel very disrespected and totally disappointed at JustEat. This is disgusting behaviour.

Is very bad food they give old food my daughter she was food poisoning they sell rubbish

Disgustinga and cheap burnt chicken.

Much better today … thanks to the restaurant

Over 45 to deliver from a 15 minute distance

Ordered didn't arrive and then I was repeatedly told on the phone that it had been delivered and after saying it was delivered to wrong place over and over I was then told to call just eat customer service and hung up on. Very disapointing we were waiting for almost 2 hours for nothing.

All I can say is this shop is certi. Have to visit it everytime I'm in Cardiff. Their spicy or BBQ wings are 🔥 . Prices are very good too. Would definitely recommend.

Many people giving it low ratings ordered from there and maybe that didn’t appeal to them but me and my friends absolutely loved it the experience was great and the prices were better there were songs playing so we decided to sing a little karaoke and the whole atmosphere including customer service was great

Really happy with the burgers, myself and a colleague couldn't fault them and will definitely consider ordering them again! However the majority of the rest of food was cold and the chips went straight in the bin as they were awful. The food did arrive on time and the delivery driver was great

The delivery drivers service is exceptional I had made a mistake with the address and he called to check and confirmed correct one. Very professional.

The food was so tasty and nice and warm and the customer service was exceptional.

Food was good, good service. Thanks.

More than two hours waiting for my order and nobody answer my calls. There is no reason for them to ignore my calls. It’s paid order and I haven’t received my food.

Chicken was very over cooked and under portioned. The gravy was thin and tasteless. The burger was very good however

Food wasn't delivered. No one rang doorbell. Phoned up, phone number was incorrect as they tried to ring (but didn't bother trying door). Asked if it was poss. to redeliver, they said no. Asked for a refund, they hung up.

Ordered a pizza and biryani. Didn't get the toppings I ordered on the pizza plus it wasn't cooked. Couldn't pick up a piece without it falling apart. On top the biryani had a thick long hair in it. It wasn't fresh, probably cooked a few days ago. One of the worker had very poor hygiene after cleaning the tables he straight went on to make burgers for other customers, other guy told him to wash his hands first. Food was horrible. Not recommended at all.

Gave the wrong ice cream but delivery was fantastic

Poor communication from the shop, poor people skills and respected for customers never using again and looking for full refund, just eat should take them off their list.

Amazing and lovely food, always fresh service, freshly cooked and very happy staff. Well reccomended. Place to sit down as well.

Food was late , chips were horrible , coleslaw was missing and chicken was not tasty .

Today I ordered what was supposed to be a Saturday treat for myself and my 4 kids. I spent over £52 on the most greasy, tasteless, uninspiring, disappointing food I've probably ever had the misfortune to eat. None of us enjoyed it, most of it ended up in the food bin. For £52 we had, 3 chicken burger meals, greasy and tasteless. 1 tiny greasy pizza. 1 garlic bread with cheese Chicken strips which were very small and cost almost £7 which had they been a decent size was still pricey, however these were miniscule and nothing special whatsoever The fries were absolutely vile. So greasy and limp. I don't know how anyone can mess up cooking fries so badly. Thwy should be crisp on the outside and fluffy inside. These were so unbelievably horrible that they were basically inedible, my kids would ordinarily eat all of their fries, not these ones. Would have been better off cooking myself, just fancied a break from the kitchen. I can cook fried chicken and fries myself from scratch and they actually taste of chicken and fries and are delicious. I was expecting good food especially at the ridiculous price I paid, foolishly believing that the cost was in some way an indication of good quality. How wrong I was!!! I would literally never ever buy anything feom this place again if it was the last fried chicken takeaway in the world. Not happy. Total rip off and 4 very disappointed kids. Diet Pepsi tasted good.

Incredibly disappointed with the food quality received. Had 3 chicken burger meals. 1 very small pizza. Cheese garlic bread. 4 chicken strips, diet Pepsi and some dips. Paid over £52 for greasy fries that were anything but appetising, dome very unremarkable chicken chicken strips and some tasteless chicken burgers that were also greasy. Approx £7 for 4 very skinny and underwhelming chicken strips, same for a tiny pizza. Extortionate for what we had. None of us enjoyed the food and we had been really looking forward to a Saturday takeaway. Would never buy from here ever again. My local fried chicken takeaway is equally unexciting but the difference is about £30!!! Gutted at spending so much on such awful food and at how disappointed my 4 kids were.

The British delivery driver is so so sweet and such a kind man ♥️🙏🏼

Came on time but the food was incredibly bad.

I told the guy to change the order as it was a mistake! and he lied to me and said the delivery driver left so he couldn’t do anything about it! Only to find out he was lying to me and the delivery driver had not actually left and he could of easily changed my order. I even didn’t mind paying extra for them to correct my food i had no issue. But this employee lied to me with no shame. Disgusting service.

Astonishingly bad food. Horrible to every degree. A sticky, greasy mess that repells all the senses. Vile.

The meal deal includes fries x2 which we never received

Food was cold wasn't happy was over a hour late aswel

Chips taste fairly good even with the peri peri salt or any condiments. Wings and burgers are pretty good too however can sometimes be pretty tough

Excellent value for money. Fast delivery, great food. Pleasantly surprised.

The food never came we’re very upset about it

2 Hours late. After numerous calls I was told I would I receive a full refund. I received a text the following day stating I would receive no refund. I will not order through Just Eat or this restaurant again, UberEats it is.

Right now in chicken.com and writing this review...The worse and rude customer service and the fried wings were like burnt..I asked the reason I the guy told me that because we didn't filter the henny penny machine..really??will you serve this to the customers??? Last time in this shop...now understand why they are quite... Becareful guys..don't waste your harden earned money here .

Ordered food took over an hour and half to arrive and was cold when it finally arrived, will never order from this takeaway again

Pizza was Burnt chicken wings was Burnt apple pie Burnt

Burger and chips were pretty nice