Chicken Shack in Cardiff

So DISHONEST! Every Tuesday, there is always chicken promotion - 9 pieces for £9.99, and each time the server will ask whether it is ok they switch some of the pieces to chicken strips which is smaller. In other words, they will still charge me £9.99 for 5 fried chicken and 4 small chicken strips. They will come up with all the excuse like it will take longer to cook the fried chicken.. we need to wait longer blah blah. Same excuses every week. They even charge £10 instead of £9.99 as displayed.

Order from here most Friday nights for myself and kids we absolutely love it always hot(I'm in ely) and well cooked and delivery driver's are always friendly thanks guy's keep up the good work see you next Friday 👍

Amazing tasting food , perfect delivery time and delivery driver was very polite , am 100%%%%% ordering from here again and again ! Delicious !!! Very happy

Food was great. Just the peri peri grilled wings didn’t taste very fresh but the fried chicken and spicy wings tasted great. Chips were massive portions.

Haven’t received the order and it says enjoy your food

Missing items from bag. Wouldn’t replace or refund

Bad customer service ordered over the phone and altogether our food price came to £25 and the chips were not cooked properly the chips needed to be cooked a bit more and it was also cold not worth it for the price they charge, came here yesterday to give it a second chance and it was disappointing the chicken is bland not worth it for the price they charge.

On time as always. Always serve tasty food and generous portions. Can’t fault them. Will order again as usual.

Had the half of chicken meal best chicken ive had so tasty

Thank you for your quick delivery

Had food from here After me eating a first bite I realised my chicken wings were still cold and raw in the centre ( not a blood spot ) I instantly threw it in the rubbish, absolute waste of money!

Very good and reasonable price. I do wish they would make it clearer the rice is very fragrant as it may not be to everyone’s taste

Ordered Fudge Cake but it didn’t arrive. Called the restaurant but they were no help. Won’t be ordering again

absolutely fantastic, super fresh and large pieces of chicken. thank you so much

No lettuce or garlic sauce on any of the burgers and asked for the chicken to be mild came very spicy chips were not cooked usually chips are ok not happy at all I paid a lot of money to get rubbish food like this I’m not happy at all

Lovely food and was flamed to perfection thanks muneb

First time ordering and not disappointed at all. Delivered on time. Lovely food. Nice delivery driver. Would recommend and will definitely order again

Incredible food and quality service, the chicken itself was amazingly cooked and the mild sauce was perfect the flavour was also excellent, the portion of fries is quality and also the price is great I would gladly pay for a meal this good for this price overall would highly recommend. Thanks guys

I have had much better chicken, won’t order from here again

Amazing every time, been ordering from here for years. Faultless 🙂

Order was late , chips were like cardboard - also cold , rice was cold , greasy and the lemon was so overpowering. Chicken had more fat and skin than meat which was also cold and dry. Really disappointing considering the cost. Won’t be using here again.

Normally very good so perhaps on off night? Everything a bit cold and the chicken strips tasted a bit spicy/strange!

Had chicken from here on Friday myself and my daughter have been really unwell all weekend as the chicken was pink and like rubber I feel like this was done on purpose as I left a note for the shop when I ordered to say please can you make sure the chicken is not over cooked and stale as that is what they presented me with months prior to this order on Friday I would strongly suggest that nobody eats from here or even complains about anything I have also reported them to food standards agency as you cannot get away with doing this to others especially when it comes to chicken highly avoid these at all costs!!!

Well I actually thought I had bought from chicken shack Wilson road in Ely which is local to me, but after payment I realised I had bought from chicken shack in corporation road in Grangetown nearly 4 miles away. But delivery was on time and to be fair the meal was very good so will keep these people in mind when ordering next time.

3 dips blew open and soaked a meal. Kinda disappointed with delivery & packaging. However I’ve ordered from this establishment since 2020 and in 4 years this is the first mess up. 👍

Great food, quick delivery would definitely order again. thanks.

The chips we inedible, honestly we order from you because normally the food is hot and good. These chips were rubber, it was like they'd been cooked at 8am and sat on the side, under a heat lamp and you served them to use for 8pm. Actually disgusting and really disappointing. The chicken wings were all dry husks, gross and same for the dry, stale, old chicken fillet burger.

Food came but the wrong thing came but still nice

Delicious as always, arrived promptly hot and good quality and portion sizes

Ordered the half piri piri platter the chicken was cooked perfectly and there rice was beautiful would order again

Ketchup is halal over all amazing

My arthritis ridden dad works faster than the workers here, ordered 30 minutes ahead, came in to collect but the till worker wasn’t feeling it or something and took forever to serve people- waited 15 minutes but apparently my food still wasn’t ready. Thank god I choose the cash option, I wasn’t going to wait any longer for these fools and bailed.

Food was amazing as always, fresh food and one thing that is really awesome about this place, fresh chips, not the soggy ones you get from other takeaways! Thanks for the great tasting food guys.

Best peri peri chicken outside if the big chain, Highly recommend

the peri peri half chicken meal (the mild option) was so good! So much flavour, & NOT dry at all. Plenty of chips. Would definitely order again

Great quality food, fast delivery

Best chicken there is. everything, its perfect.

Nice food quick delivery but salad with meal was not fresh lettuce all brown

lovely chicken pieces much better than KFC not too salty but thick pieces of chicken. chips were a bit cold but that was my fault as it is quite away from my address and weather cold.

I left notes on my order, and clearly didn’t read them, so rang up to ask for a replacement and told me no and that I had to re order. Food was lukewarm as if it had been sitting there for a while waiting to be sent out to us

Very bad service and don't ask about the food Very bad Will never recommend to anyone A totally waste of money and time

Always got us sorted for Saturday night

Second time I ordered from here and I must say my food arrived early it was hot and very delicious. I highly recommend. Thanx

Food was late and very very cold

This has to be the best chicken place in Cardiff juicy chicken and crisp fries and the special dip is to die for

Always enjoy. The garlic sauce has a bit more flavors than just garlic but its not terrible

Late delivery but the food was banging 👍🏽

Nice food but it was bit dry can be it more sauce on it , peri peri chicken but there was no sauce

Just got home to my security camera alert. One of your employees littered in my garden at 12:20pm. He threw a leaflet in my garden. I'm assuming he was trying to promote business, but just chucked the flyer over the fence to float away in the wind. He could of just left a pile in our communal letterboxes, but chose littering instead. I have video footage of this. Please don't do it again or I'll be forced to contact the police.

Second time ordering from here in 2 weeks. Ordered the family combo meal and there was so much food and it was delicious, very hot, arrived quickly and the service was great. Very happy customer!

Was over an hour late I told the delivery driver to take the food back.

you call it a bucket where was the bucket? what was the point of putting 1 thumbnail of coleslaw in for 10 peace of chicken?

the best chicken in the world. ordered the peri peri wings and nearly orgasimed it was sooooo good definitely recommend i would die for it.

AMAZING FOOD! Really friendly staff and delivered hot and on time. The homemade rice is so good, goes well with the peri chicken pitta.

Veryvtasty chicken! This time we had the Peri Peri Chicken (lemon&herbs) and it was delicious! Would really recommend it.

This time we tried the lemon and herb chicken and oh my gosh, it was divine. So so delicious. I cannot wait to get some more.

As usual, it was absolutely delicious. The nuggets were crispy; the wings were spicy, and the strips were delicious. We will definitely order from them again

always order from hereby far our favourite takeaway by far ,but tonight it was really really poor .no sauce on chicken normally can soak my chips on their wonderful sauce.chicken very dry and bland .gutted tonight

The chicken wings and strips are very flavourful and have the right amount of spice on them. Their chicken nuggets are crispy and delicious and my son favourite. We can't get enough of it!

Food was great and still hot and was really sorry about the wait worth it

Food was dry no taste and cold

Food poisoning confirmed by hospital. Be very careful. Severe abdominal pains and diarrhea. Put review on just eat but was removed. There seems to be others complaining. Loyal customers but since new management their service has gone down hill. We are very disappointed and no apology. I urged anyone to come forward with suspected food poisoning and report.

Great tasty food! Arrived really hot too

Good selection of food and day out. Though it was a bit quiet. I enjoyed my lunch.

Gets more delicious every time we order! Keep up the great service ❤️

Ordered the peri peri chicken pitta meal and the homemade rice. It was DELICIOUS as always. Order from here a lot and they’ve never let me down. Great food, great staff!

Simply Delicious Peri Peri Chicken. You will be licking your fingers long after the last bite.

Food was cooked perfectly and generous portions. Was a bit disappointed because I think I received the mild peri peri instead of the lemon and herb that I ordered otherwise still very tasty!

They must have some big chickens around here, the chicken pieces were enormous compared to what I get local to me.

Was in the area! Decided to order food from this place, everything was hot and delicious, payed for delivery but decided to collect. Good customer service thank you for the chicken tenders to make up the delivery I was charged. Would definitely come back again :)

Have been ordering for the last 2-3 years. Always been great price, quality and quantity. All portions have been very generous so far. Very happy that Chicken Shack exists as it tops KFC in my opinion. Keep up the great work.

Extremely disappointed and angry at wasting £20 on my order with chicken shack. Everything tasted like yesterday’s food or had been there all day dry. Wings were completely luminescent pink. Burgers went down like cement and the fried chicken was revoltingly soggy. Only thing that was a positive was the pot of sauce it came with

Absolutely appalling service. Order was late (estimated 22:35-22:55) and I called up to check, guy on the phone sounded like he couldn't be bothered saying that they were closed now and told me that it was coming. Half an hour later there is no response, so I used the Just Eat app to find out what was happening. Someone from the restaurant called up saying that it had been delivered, however I had not received any message to have been told to go outside and collect it. So not only did the delivery driver not tell me that he was there, he gave it to someone else. The person on the phone did not help at all and just told me to go talk to Just Eat. I'm just shocked at how not bothered they were to fix a mistake on their end. Disgraceful.

Very well mannered staff...very nice food...fast service...prices are very reasonable too n they are so clean...I haven't seen a take'away that bizzy n that clean in Wales before...the young lad working at the front...hassaan...made me a full peri-peri chicken n it was cooked perfectly n it tasted next level...I give these guys a all round 10-out of-10...i will most definitely b ordering from here again...

Had food from here before was good, but today I ordered and the order was shocking! Ordered a burger separate salad and chips and 2 pieces of chicken… It came… Salad in burger and chips were french fries and rock hard and 1 piece of chicken… Rang the shop and the bloke didn’t believe me and his attitude was really awful - basically said that I had 2 pieces of chicken! Asked a new one as this wasn’t what I ordered and he said take it up with Uber…no refund - he put the phone down on me …

We always get our peri peri chicken from here! It’s always delicious, falls off the bone and the chips are the best in Cardiff!

Best food and vast variety to choose

Top peri peri diner Excellent customer service Hygienic Worthy of recognition and recommendation!

The food is nice (apart from rice, as it just seems to bland for my liking..again personal opinion) however I have only given 3 stars as they just take forever in this place and it seems they always give top priority to takeaways. Would be nice to actually meet and greet customers who are willing to collect food from a far distance.

Extremely disappointed. They cancelled my order today without any explanation.

An hour and 10minutes of wait time. Had to aid the driver in finding my location thats on a common busy high street for another 10minutes. Contacted them out of frustration and they cut the line on me. Great customer service.

Good honest food at the right price

Best fried chicken in cardiff. Strips are delicious and crispy and I am addicted to the taste of their wings. Worth trying

Very poor service, request cancellation as very late and refund. They wouldn't accommodate. Very disappointed. Avoide delivery from here

We had a take away from here. The wings are nice tasty and cooked fresh. The peri peri chicken was good but not the best. They did not take long to prepare these. One important thing the whole chicken and half chicken did not come with any salad or sauces. It would be great to have salad with chicken. Otherwise a good take away.

Waste of time waited over 3hrs for delivery never came and my friend couldn't get his money back BEWARE

So good! Better than any chicken places in Cardiff. N**do's is absolutely nothing compared to this place, delicious.

Best chicken in Cardiff hope they can deliver to Pentwyn as ive recently moved.

Amazing succulent fried chicken and wings and their burgers and wraps are the best in town! Peri peri taste is amazing 😍 You can choose your own heat level from mild to hot😊 chips are nice and crispy too, can’t fault this place at all! Service is fabulous, food is served quickly and is always fresh and hot! Great team working here, Thanks to Sayaam and Maj for serving us, very polite and friendly. Will defo be back soon. 10/10 for the food quality and service 😋☺️👍🏼

The spicy Wings from chicken shacj peri Peri is possibly one of the best in Cardiff but the service can be quite slow specially if you have a large order. I'm not entirely sure how the place is run as I've only been there once

Can be quite slow when ordering some random items, like the whole chicken but other than that is yummy and always hot.

Non ci ritornerei ,cibo di poca qualità

The peri peri wings are stunning , and you can choose your flavour from mild to hot

It's a takeaway- nothing more and nothing less

Top class food - sometimes a bit hot for my likeing but at these prices wow look out nandos these guys are just as good. they have another branch in newport also Halal

Every time I try my favourite spicy chicken wings at Chicken Shack Peri Peri I'm always happy with what I'm served. The staff are always friendly and I get served really quickly, so no complaints with the service. The wings themselves are nice and spicy and always succulent, all-in-all Chicken Shack Peri Peri are worth the 5 star rating I've given them.

Very nice food and good service

I hate to do such a low review but everytime it's a 2 and 1/2 hour wait and the fries are soggy as hell. Went in store once and the food was delicious if they had those standards all the time this place would be a hit

One of the best chicken shops in my areas

When in Cardiff, I'm lost without a Chicken Shack meal which happens to be weekly now & I can say in total it's been months. I've had chicken from all over but nothing tastes better than this place. I know it's a small place & many of you don't venture into this place of Cardiff - I'm telling you - it's time to do so. I usually go for the offers which is a full grilled peri peri chicken (HOT) + peri salt chips + drinks etc. It's a great deal & keeps all the fam fed & happy on a Saturday night. It's not all about the chicken either, I've had their quarter & half pounder burgers with cheese - has to be cheese - simply delicious. Well cooked & a nice flavour. Rarely do you get the consistency with outlets like this hence why I'm there at least once a week. Order online using the Chicken Shack app where u get discount. How can you fault this? Top all time favourite places for me!!