Chicken Cottage in Hammersmith and Fulham

I have got food poisoning after eating their chicken wraps. I am sorry to have to write a review, but my hope is they can take this as an opportunity to improve, make sure there is no cross-contamination, and all utensils and food are clean

food is really bad i had chicken and it was very dry and bad

The burger took a bit longer to arrive than they said it would but it was still good and worth the wait for me

Sorry to say, tonight I ordered BBQ burger with BBQ chicken wings & chips. The burger along with wings were tough, they must of been cooked hrs ago, sorry I will not be back back. Shame as the service was good, very polite.

I’ve had enough of the constant upselling at The Chicken cottage. Every time I visit, I’m bombarded with questions like, “Do you want to make your regular meal larger?” or “Would you like extra cheese with that?” While some may appreciate the options, it quickly becomes tiresome, especially when you just want a straightforward meal. Additionally, the pricing policies seem to change regularly, making it hard to keep track of what you’ll actually be paying. It feels like the restaurant is more focused on squeezing out every last penny rather than providing a consistent, hassle-free experience. It’s a shame, because the food isn’t bad, but these constant distractions make it hard to enjoy the meal.

YES BOSS! THE BEST EXPERIENCE IN MY ENTIRE LIFE ❤️

Super good and very welcoming staff!

Very bad chicken shop would not recommend, poor quality of food and bad service.

Ordered peri peri wings but instead get regular wings smothered in bbq sauce. Tricky ! But it’s not a good way to run business!

Excellent fast food and varied selection.

I regularly go here and the staff recognise me. It's a great place to get a takeaway and the staff are very friendly.

Worst chicken I have tried, plus the staff just try to over charge you for any reason, and the chicken is just disgusting. I've been trying there like 5 times because I finish to work late and it's one of the only open place, but for real you are going to regret after getting food in here.

I’ve been here quite a few times, but the last time that I bought some chicken wings, they had a bit of a strange flavour, and the day after I was a bit sick of the stomach. I had some leftovers and I ate them two days after, and the same happened, so I am sure it was the chicken. It had never happened before. The time before this one that I went, I ordered chicken wings and I was given chicken pieces instead. I only realised when I was already at home.

The staff keep asking you pay extra money to buy extra food, even they know you don't need.

so bad to avoid no sauce with wings and wrap omg so bad , I marked them as bad on uber hope they read this too

they advertise that they are open when in fact they are shut. I called the number to try and see if they were open before I came here as they are still open on Deliveroo very unhappy that this could have been avoided.

I was yesterday and the wings have more than one day on the counter and the prices expensive.

Decent food, not good value for money as the portion size is small compared to other places. Wings are also small in size. Chicken burgers was decent. An okay place. Nothing to rave about

Chicken Cottage is a less expensive option compared to Kentucky Fried Chicken, although it is considered street food. It is worth trying on a night out.

I ordered peri peri chicken and rice, where they charged £7 for 3 strips , rice, and a drink , even though at other stores we get meal for £6 including fries. I ordered spicy and the rice n strips are very dry and not spicy at all. The quantity of rice is also very less and not tasty at all. When i told them that its not spicy at all, they just gave me the sauce bottle. Not worthy of its price.

Horrible service, long time waiting for the lazy worker to open

When I came my man was laughing at me miss gendered me and said he was going to eat me

The most disrespectful employees at the west kensington branch The most idiot and childish employees behaviour at restaurants i’ve ever dealt with around the world and i’ve ever seen…..

Fast food but a disaster, I ordered grilled chicken with rice, they told me a promotion to add three wings, i was charged £9, when I got home I realized that I paid for something insignificant that was not even worth £3, I will never return there

Peri chips absolutely slap, and BBQ Fried Spicy Wings?!... #GameChanger 😳🤯

Over charged me by £4 because they thought I was drunk, upgraded me to a large meal without asking. Ordered moz sticks £4 on the board - was only offered 6/8/10 by chasier. The £4 Is only for 4 which wasn't mentioned by staff. Good food but avoid If you've had a drink.

Says the shop closes at 3am but I went there around 2:30 and was shus already.

Quick turn around service. Tenders and poppers quite nice. Wings nice bbq flavor but a little more spicy than expected

Cheap and cheerful. A great shot for the end of the night

I don’t think they’re really selling chicken

Ordered a BBQ chicken wrap and they put spicy sauce inside which I didn’t ask for and don’t like. I threw the wrap away, waste of money.

Asked for a fillet burger for my 5 year old child and they gave me spicy and now I’m home and they won’t help me I’m extremely upset and I think this is one of the worst services I have had

I went in to this location craving a chicken sandwich with pickles. I knew that's what I wanted and I wasn't interested in anything less. I asked the guy at the counter if they had pickles and he said yes. I then ordered the sandwich (no mayo) and paid. Only after I paid did he bring over another employee to ask what I wanted on my sandwich. Apparently he hadn't understood me. I told the other employee pickles and he said they didn't have any. I explained that I was frustrated, having been in search of pickles, and the employees just began laughing amongst themselves. I asked if I could cancel the order and get a refund. They did not respond and did not interact with me again except to hand me a sandwich absolutely smothered in mayo and with no pickles. It's bad business, it's rude, and it's ruined my night. If you want to avoid the same treatment, take your chicken craving elsewhere.

Been to this chicken shop a few times and on my most recent visit the food didn't taste fresh at all. The chicken was extremly dry chips refried and it made us seriously sick after eating the food, probably due to how long it was on the hot trays... avoid I won't be going back

Very, very friendly staff who helped us order a taxi at night and thus saved our a**. :) Thanks alot!

Courteous and helpful staff Fast service and low prices The portions are generous Strategic location right in front of the West Kensington tube exit

If I could leave 0 stars I would, wing tasted funky, can still taste the weird aftertaste in my mouth. Shocking!

I used to get wings once per week from this place, until the spice blend changed, and the wings are very spicy, my stomach hurts after eating them. And also the prices went up by a lot. I'm no longer going there. The staff is nice, friendly and quick though.

Food was lovely boss man next time we’ll buy the most expensive meal, cheers guys keep it up 🍗🔥💪

Walked 1.5 miles at 02:00 Friday morning because the opening times said it is open until 03:00. Firmly closed.

Just moved into the area (a flat above the shop). Food was so nice their burgers are lush and I got to choose my own chicken pieces. My husband loved them. Disappointed no gravy but guys offered to make me up a beef one but I declined. Had corn on the cob instead. So fresh and succulent hubby loved it too. Guys were so professional and willing to.please their customers. Lots of regulars coming through the door as on first name terms so that is a testament to the restaurant. Halal too. Thx guys *The Ahmeds*

Paid nearly £10 for a dry burger that wouldn't even be enough for a toddler, mediocre chips and cold, tasteless wings

They put big poster outside showing hot&Spicy chicken. Been there twice, The till lady said they not doing them cos people in london not like them much. This is ridiculous. I used to work for Chicken fast food chain company as management. Thank you for disappointing me . I guess the company or franchise did not know you guys doing like this.

Exactly what you expect from a chicken shop!! Prices are average and food is delicious!!!

The BEST place in London to come when your husband is down with COVID and needs something yummy he can actually taste. And thanks for the extra chips!

I had 2 piece chicken and chips meal it was lovely as expected. Also got a chicken burger. It was literally a chicken burger in a dry bun. No salad or sauce at all. Dry dry dry

RUDE WOMEN! SHE NEEDS TO BE FIRED! Ordered 30£ of foods via Uber. They send me, old, dry and stale chicken. I left notes with each order. Called chicken cottage and the women who works there was very rude and lied about the dirty food she sent me. Do not order. They pass old food via Uber eats. Stupid women. Lucky I did not go to the shop and slap her with the dried chicken she sent! Got all my money back from Uber and will never order from here again! Dirty food

Best Fried wings with chilli sauce if you desire some unhealthy food :) do this rather McDonald’s

Taste: 5* Quality: 5* Quantity: 5* Service: 5*

Not the best one anymore, used to be in my opinion.

Had a large chicken burger and 8 wings Chicken burger didn’t taste good at all.,wasn’t even that big .Very dry ..!!! Tasted like a 2 days old chicken . Chicken wings pretty much the same.. Not worth the money , very disappointing..!!!

Nice and clean but chicken was very dry and overcooked.

Mega porcje, cztery osoby najedzone za 25&.

Burger was burnt a bit. Better than undercooked, though. I ordered 7 up but I got Pepsi (accent issue?)

Great customer service Tasty food and very reasonably priced.

Fast food is alright. Just annoyed that I ordered online to pick up in the restaurant and they gave a time slot of 30 mins but when I arrived my food wasn’t ready and the customers that came in after me ordered and left before me. WTA, Sort your system out KMT.

The atmosphere is what you make it. A decent chicken shop right outside West Kensington station. It's what you would expect from a chicken shop. The food quality was above average so I was happy. It was made fresh. I would always advise going for grilled food as it's fresh. I purchased 3 fried wings too but they were dustier than your mother's DMs. This is what I meant about getting grilled food instead of fried. It's hit or miss as you will either get fried food just fried, or sitting there for 20 mins plus. It's west Kensington, so I believe the prices were higher for this. Usually not an issue but this combined with the dry wings will have to drop a star by 1. The staff were kind and provided a fast service.

Very long service told me 5 minutes and I need to wait 12 minutes and no apologies after . Very bad service

I ordered filat chicken burger with cheese and when I open burger there wasn't any cheese even they charge me. The staff was so much busy chatting with each other specially with lady who's on reception that's why staff behind who make burger they forget which things they have to putt in burger.

Very nice. Good food. Cosy. Good service.

Better than KFC £6.50 for half chicken and chips plus drink grilled not fried.

Love the lemon and herbs chicken from this place!

Still a good chicken shop, but lost a bit of its edge as the area's become gentrified. Not all of its edge, mind.

Not the best wings, dry & overly crispy nor the best customer service.

Employees need to start learn manners and not being rude , also eating in front of customers with bare hands and the same time prepares food for them ? Really they get rating from food hygiene restaurants like this ??

Chicken looked maybe a bit pink but we didn’t get food poisoning, so. My wrap was good, a lot of sauce though. Chicken was good in general.

Very nice, clean takeaway. The store wasn't that busy. The order was taken, and the food was prepared quickly. Ordered the megamix or supreme burger meal (whicheveryou call it). I was a bit disappointed with the size of the bun as it was small and not what I expected. Considering i had chicken peice, hashbrown, cheese, and salad in there; it was all cramped in and more for kids' sizes. Nevertheless, plenty of fries were given. Parking is an issue as the shop is the high street so would suggest to park on side road and walk to the store.

This franchise never fails to impress. Grill chicken beats nandos any day,charred to perfection and cooked just right, Not dry! Good value for money, all shops show consistency throughout which is always a good sign!

Always love the place Manager and staff were very polite and friendly

I just eat uncooked food not worth a penny

Ask for chicken, they gave me fish burger.

After the renovation,this place is really good. Fast service = happy customer Everything was great

fresh chicken fresh fries shouldn't got mixed with ones already been fried only realise once home that couple of portions had stale fries you can see and taste the difference.

Always fills a hole when absolutely leathered and one had forgotten to eat dinner

Best grill chicken I’ve had in a while so delicious

Changing my review... Disappointed at the way they treat customers. They seem to have a habit of "forgetting" to put the whole meal together in the bag... They can't be forgetting fries and drinks especially at the price they sell things. Disgusting.

Still very nice chicken one of my favourite but I have looked in the kitchen and the floor is disaster no place should be allowed to make food in the kitchen in that state. I'm still giving 3 ✨ for flavour.

Grilled Chicken is very nice, but chips are a bit soggy and spicy wings lack a bit of flavour.

Hi, I just place the 15 mins ago for my guest and when we start to eat the food we get three time women hairs and when I complain state way they denied even I take photo as well..

Très propre , bon et accueillant je recommande

Chicken cottage west ken - a local favourite. Grilled selection has really improved but still find it on the pricey side. 10 grilled wings, chips and drink is £9. Since the refurb I have noticed the price rise but still the best chicken shop in the area

Can't get an order right to save their lives. When I called to complain, the guy hung up on me! Despicable. 4 out of 5 orders with missing or wrong items. Only reason I kept ordering is cause my usual places were closed and cause Deliveroo kept giving me refunds each time. After they hung up on me, I am GLAD I screwed them out of so much money. Do NOT waste your time with these ungrateful, rude people.

THIS IS THE BEST CHICKEN SHOP IN WEST LONDON. ALL HAIL BLACK SHIRT CHICKEN KING!

Not bad you don't expect too much it filled a hole

Good food/service and clean place.

My favourite take away place with very kind and welcoming service

Fresh food and good service from staff.

Best chicken cottage on london by far

Great food and friendly staff. Right infront of the tube station exit which is a plus.

Good service and nice upmarket interior compared to other branches. Food was very quick and tasty

Nice staff, decent food, Clean environment

It's a chicken cottage. Reasonably priced for average food that is ready fairly quickly. Can't complain.

Bon mais sale, ça tousse sur les aliments. personnel méprisant.

Really great food for the price and the staff are hard-working, helpful and friendly. You can build a real rapport with them. Best place to go for a quick, hearty meal.

Try the spicy half chicken Peri peri and you will love it

Moderately affordable. Averagely 👍

Excellent quality fresh Chicken

very disappointing service, rude and impatient staffs, no sense of customer service. their service reminds of me Cluckin Bell from GTA San Andreas. Lady at the cashier, no smile and I feel like I am reading her mind, “If you come back, you’re a moron” or “I hope you choke-a-doodle-doo!” (Dialogue from GTA San Andreas) So if you are looking for real life GTA experience, do visit them. Don’t bother ordering on uber eats or deliveroo, their ordering system in store not consistent. Zero communication between the cashier and the kitchen staff.

Please please add more BBQ sauce on the wings, even paper under them was completely clean and I'm comparing to other chicken cottages where you get plenty. Doorknob very sticky 😬

Cheap and good quality of food ,clean and nice people