Chatime Cambridge in Cambridge

4 or 5 people milling around behind the counter. Quietest guy ever takes my offer, I can hardly hear him ask me questions. Order medium matcha tea with tapioca pearls, tasted lovely and can't fault it. However I didnt hear my order being called so a woman yelled "MATCHA" at me which seemed excessive. And after a bad experience of trying to pierce bubble tea and it exploding everywhere on me I always ask places to pierce it for me before I go. I got stared at like I had two heads and they were really awkward like "I cant touch your straw". Lovely bubble tea but awful customer experience. Wish I'd gone to the place down the street.