Charcoal grill in Luton

Absolute disaster! Rubbish service Food to hard and over cooked Informed chef who doesn’t want to know Just chose alternative

It is so good. I have been a loyal customer since 2014. I love many of their dishes however an all time favourite is the grilled chicken with rice. Their sauces are a dream, complementing the dishes to be absolute perfection. All my friends started to love the place as well! Other favourites we tried and love: lamb, chicken shish, chicken shawarma, falafel, the fish is really lovely too! Could not recommend it more! The service is nice and people have always treated us nice. 🥂 Thank you!

Taste is 💯 especially grill chicken 🐔

The food was fresh, delicious, and perfect. Special thanks to that indian guy for their outstanding service ,super friendly and made sure everything was spot on. Highly recommended

Food came quick workers were really nice aswell, Best shawarma I've ever tasted

I went to this restaurant along with my friends , we have ordered 3 portions of quarter chicken with rice and order served intime but the rice served for us is not cooked well it is semi cooked and very dry rice we got in our plates and we have informed to the person who is in the service section but the person behaviour is very rude and he is using very vulgar language and then we went to that person and asked for call the manager but he is not responded for that and he didn’t called the manager and said that if u want to eat u can eat otherwise go, so we went out side with out any discussion with the word eat guy who is in the counter. We faced very worst experience in uk for the first time. In my view I won’t suggest this place for food, very dangerous ! If only single person is there he is going to threat as well , his attitude like that it is showing outside very clearly!😡😡

I have ordered 3 quarter chicken with cupsarice for eat in but the rice and chicken is like dry andthe rice is like frozenso we asked the serving person about this and his behaviour is not at all good and he is using vulgar language then went off from the place without paying . Please make sure that keep the rice fresh one and cooked once

Worst food, Even if its 7 to 8 pound, its noy tasty, chicken is burnt,non flavourless rice

Today I ordered a meal at 12.20pm and after an hour decided to call the store to be told that they did not receive my order due to their machine not being turned on. This order was made directly via their website. He then advised that he has spoken to the delivery guy and that my order is cooking and he will give me a free drink for the inconvenience. Completely frustrated and hangry by this point, I decided to agree as my order had already been paid for. 2 hours later… I call the store again, by this point I am fuming! He told me that he cannot process my order at this time. So when was he going to call me to let me know this, further more he then proceeded to tell me that I myself must contact the delivery company to get my refund. I categorically told him that it is not my job to contact your delivery company for a refund and after back and forth I asked to speak to a manager he then said he was the manager, even more shocking!! He proceeded to state that he will contact the delivery company for my refund. I am waiting 3 days for my refund and if it’s not processed I will personally make my way the shop. This is not the first time they have messed up my order but I give the benefit of the doubt. After my experience today I will never order from them again

Worst food ever, 😌waste of my money 😔

Tall beared guy was very rude. We dont wanna come here again

Loading area blocked by delivery drivers Always...

Absolutely bad rude staff two Asian men’s are very rude also food quality bad orde fish waited 20 minutes and when it’s ready they said sorry fish dropped on the floor very unprofessionally running

2 Asian people standing at the front are very rude and also messed up with the order don’t even speak properly didn’t take order properly very disappointed with the customer service

Iselam he is Good man in service

Very rude staff over charged me

A very welcoming restaurent if you wishing to try something different. The menu contain a decent selection to tempt your taste buds.

Their wrap meals are good value for money.

Really good food, we had the chicken shish wrap and the chicken was cooked really well. The service was also fantastic. Super quick and cheerful at 12am.

Slow and apathetic staff. Food: Tasteless and poorly cooked. Had visited this restaurant a year before it was much better at that time

Very poor quality of food poor service and the meat nearly raw

I bought half chicken and chips now. It didn’t cook well. Always it happens with me. When we order for takeout they give unhealthful and raw piece of half chicken. Please ask your staff about it. We don’t expect it from you and tell them to cook well Thank you

waste of money dont prefer this …..

Grilled food amazing in this place.

Not good quality food . Poor customer service my food was cold not going to waste my money again for this low quality food

Previously only the service was bad now the food is shut the rice is like stones and shish quantity is getting poor not going back again

Tasty food with friendly staff Quick service Amazing atmosphere.

Good food, good service, justified price... Loved it🥰

Lovely T-Bone And Chicken Salad To Compliment With A Side Dish Of Halloumi. Perfectly Cooked T~Bone ( Medium/Rare) And A Touch Of Salt And Pepper . Absolutely Splendid

Ordered food last night. Chips were half full freezing cold and tasted like burnt grill. The chicken was disgusting worst food I've ever ordered in my life. Even the sauces were flavourless and water. Worst kebab place in luton! Avoid!

Best steak in a longtime. Pleasant staff.

Food is only okay the quantity they are giving is not okay and service is not good

The place is amazing, The food is amazing, The service is amazing and we enjoyed it, would recommend coming here.

Lovely food and food came quickly. Nice atmosphere with music and lovely pictures on walls and nice staff. Very friendly staff and food was delicious. Very clean restaurant would 100% advice you to come here!

food was nice, big portions, was gonna pack my food but one of the workers had already taken my plate by mistake so they offered to pack some fresh hot food for me. 10/10

Sometimes stuff is bad but the tall guys are nice with costumers

I've been coming to charcoal for years, I've has relationships blossom then die, I've had family lost, friendships broken tears shed but through it all that beautiful garlic and chilli sauce on the juicy chicken was always there for me, picked me up when I was down and made me feel it was all okay, I love charcoal with my heart and soul.

I’m really like food tk for all staf was. Very great and hopeful and quick service

They are so disgusting sorry to say but they all are illegal immigrants. The staff looks so dirty like they never had shower. I saw the blue tissue was deep in to a sauce and the guy there he took it out with his dirty hand and serve the same sauce to the customer. It’s so disgusting and there are big rats in there kitchen this restaurant needs to shut ASAP

I have been a loyal patron of Charcoal House for several years, but my recent dining experience has left me disheartened. The food quality has taken a noticeable nosedive, deviating significantly from the exceptional standards I once cherished. The dishes, which used to be a symphony of flavors, now lack the depth and richness that initially drew me to this establishment. It's evident that there has been a decline in both the preparation and the quality of ingredients. Regrettably, I've decided that this will be my last visit to Charcoal House. The charm that kept me returning has been overshadowed by a noticeable degradation in the culinary experience. I hope the restaurant can rediscover the excellence it once boasted, but until then, I won't be returning.

The morning stuffs are good but the surian guy Amar doesn't know how to deal with customers and he keeps watching in his phone when the customers waiting and this is not professional

Excellent service. I forgot to add chips to my order and it was already ordered on Uber eats but I called them and they added it on free of charge. Regularly buy from them and it’s always delicious.

Ordered two portions of large chips and some halloumi sticks. The sticks were halved so I got 1.5 sticks with a mediocre (but more flavour) lettuce on the side. Asked for mayo with the chips and I got spunk.

I already know the restaurant and have received very good service, but this is the first time I have ordered delivery and I was very disappointed, I ordered the Deulce Platter,did not come chicken shawarma,the chicken wings were all burnt,Lamb shishi I was burning too, really disappointed with the delivery.

Not too good now, Chicken is always cold and hard its better to go Al Quds

My chicken burger tasted awful- bun was soggy underneath, standard salad chucked in and is not described as the menu indicates e.g, missing tomato, pickles, mayo, mustard and ketchup. I asked for no onion and they added onion with red cabbage which is not on the description either. Overall burger was cold and arrived an hour and a half late! Would not recommend and certainly not worth the price!

Chicken Sharwama had uncooked pieces, lamb shish and chicken shish was dry. Overall very poor

If you want to waste ur money then order the King Platter… Chicken and Lamb was not cooked properly, very disappointed

I had the pleasure of dining at Charcoal recently, and it was truly a delightful experience. The food was exquisite, with a diverse menu that catered to various tastes. The ambiance was cozy and inviting, making it the perfect spot for a casual meal or a special occasion. The staff was attentive and friendly, ensuring that every aspect of our visit was enjoyable. I highly recommend Charcoal to anyone looking for a memorable dining experience.

Food was very good and chicken was over cooked so that we can taste bitter because of pale side

1) Good place to buy food 2)Good and tasty food 3)Good service 4)Good quantity available 5)U can eat from there or take away is available

Horrible. Ordered a simple lamb shish at 12:20 . At 1 am I finally received my order, it was wrong. Was given chicken instead. Dude got it all wrong. I wanted lamb and bread. I got chicken with some foul smelling onions. I have had diarrhea since 2 am now, just an hour after eating. Believe the negative reviews, this place should be inspected by the health inspector. The cashier was smoking his vape WHILE CHARGING ME. Unbelievable.

Taste is not good at all. Service doesnt exist at this place. No ambience. Food was not fresh . Not recomended.

Got the deuces platter to share (£36.99), good portion of meat and really tasty sides, was a big fan of the rice, I would come again

If you are looking for quality food with affordable price Charcoal House is the best option. I tried Half chicken with rice and salad, Really enjoyed food and served

Bought food from here yesterday evening. Within 4 5 hours it's all come back out. Me and my children all vomitting. Don't recommend this place hygiene clearly ain't great at all. Don't know how long they have prepared the food for and left for days to re heat. Very disappointed.will defo be putting a complaint in to hygiene standards and council. Honestly people seriously think twice before purchasing food here. Food poisoning isn't something nice to deal with especially with little children and and pregnant misses

I cannot recommend this place based on our visit today. The mediocre food combined with the rude and unprofessional customer service left a sour taste in our mouths. I hope the management takes note of this feedback and works towards improving their service to create a more enjoyable dining experience for future patrons.

This is the worst eating place in Luton! reason being as follows: the service is totally unacceptable. Servers in front doesn't know how to serve customers , rude behaviour, bad personal hygiene as well . Food was below average , under cooked and tasteless. I think who ever is the owner of this place need to change the way of business ... won't go there again

Good food,good quantity and cheap

Honestly NEVER going to come to this place again! I have had the worst food poisoning, I have ever had in my life. Do not want anyone else to go through what I have just witnessed.

Best place in luton for rice and chicken completely im love with food but service is worst which is a worst side

Charcoal house is just off the pedestrianised area in Luton town centre. We chose a King Platter and Lamb Chops. Our plates were stacked so high I couldn't quite clean it, which is pretty unusual for me. So many flavours and so much choice. It's always nice to find a gem like this it made my day.

Absolutely rubbish! Missing item and rang the place and they just ignored me. Won’t be ordering again

The best food I have ever eaten for cheap

The food was so tasty, quarter chicken plus rice for 7 pounds is worth it

Customer service was very bad and the food was not good for the price won't recommend to anyone

Staff , Food , Service environment every thing Amazing

Where to start… this place used to be amazing from food, customer service the works. But recently they have gone downhill, from hygiene, food quality and especially customer service. This is based on the last two times going back to this restaurant. Let me explain Two weeks ago I visited for an eat in experience with a friend we did arrive 30 mins before closing time. We was told a lot of the meat has sold out and what is left in on show is remaining I asked twice just to make sure with regards to chicken shish, he mentioned it’s sold out and they none left. We placed the order and waited our food, after 15 mins the worker came out with extra meat. When I asked him what is this you mentioned it’s sold out he said this for me and not for you. I was shocked on his statement. Today which will be the last day I set foot in this place I ordered via the phone and arrived at 20 mins as per the worker’s instructions. I arrived and was greeted by the previous worker who had a miserable face and felt very uncomfortable . I asked for the order he said we don’t know what you are talking about. He then came to mention the previous time and said he’s not joking I am coming just to complain. Please can you explain this to me if anyone comes to order food as the food is not ready what does he expect at cost. Unless they change this. Avoid this place they need to learn manners and respect. Management take this serious employe people who want to work not to look like they are forced to work.

Salad rice fries chicken and the sauce all together. Fries were cold, the rice tasting like maionese and the chicken tasking like rotten meat.

Salad rice fries chicken and the sauce all together. Fries were cold, the rice tasting like maionese and the chicken tasking like rotten meat.

One of the worst Place in Failed society Luton To eat kebabs staff is very unprofessional Food is average better to eat subway down the street Chicken portion always small and Always ask for extra sauce fee worst experience

Charcoal House Restaurant is a hidden gem located in the heart of Luton. The food is absolutely delicious, with a wide range of options to choose from. The restaurant's specialty is the charcoal-grilled meats, which are cooked to perfection, juicy, and full of flavor. The lamb chops and chicken wings are especially tasty, and the mixed grill is a must-try for meat lovers. The vegetarian and vegan options are also fantastic, with flavorful curries and grilled vegetables that are bursting with fresh herbs and spices. The service at Charcoal House Restaurant is impeccable, with attentive and knowledgeable staff who are always happy to make recommendations or help with any dietary requirements. The restaurant also offers a takeaway service, making it easy to enjoy their delicious food from the comfort of your own home. In summary, if you're looking for fantastic food, warm and welcoming service, and a cozy atmosphere, then Charcoal House Restaurant is the place to go in Luton. Highly recommended!

Must try kapsa rice and chicken. Real 😋

Delicious food at reasonable prices. Premises is clean and hygienic. Food cooked fresh and very good portion sizes! Will definitely be back.

The best chicken with rice în The town

Great quality Shawarmas, service and value in a small but clean, warm and well maintained seating area.

The food is so delicious, the service is great! Every time I go there the the staff is always so helpful and they serve you just right!

DONT ORDER FROM THERE... TAKE MONEY AND DONT GIVE ORDER STAFF ARE VERY RUDE AND DONT ANSWER THERE CALLS

AVOID NO MATTER WHAT!!! Most of the recent reviews with 5* looks fake. From the bottom of my heart I've had a terrible experience with no customer services. I am extremely disappointed with the food it arrived cold, no taste what so ever. Non of the staff member came to check up on us. Team of 5 - x3 T-bone steak - arrived cold and dry. (No steak knife) X2 discreet platter - meal with rice which were cold. If there was an option to put 0* I would! PLEASE AVOID SPENDING YOUR MONIES THERE!

Food is always on point but the service could be a bit better although I do understand that due to being very busy it's not easy to pay attention to everything and everyone.

The food is amazing and the staff are very friendly.

What a disaster of a place. First of all the food has gone downhill really fast. Second of all the customer service is appalling. It does not matter how busy you are you cannot be rude to the people that are giving you business! Always moody miserable workers and the food no longer tasted fresh. The chicken tastes off and it’s just become a rubbish joint.

The food here is really good especially the Shawarma Rice. There can be delays during rush hours but overall good.

Not bad , I eat biriyani in this restaurant , it is flavor rice not a masala rice

Food is always great, good portions at good prices so I cannot fault that. The massive let down in this place is the service. Just to get acknowledged by any staff in there you have to wait at-least 5-10 minutes, even when it’s quiet & I mean that literally. They can literally look towards your direction and won’t pay you any attention. You actually end up spending more time waiting for someone to take your order or waiting to pay than actually eating your food.

Food is good, service and atmosphere is not great but I guess it's a food shop as long as the good is good

Best place for chicken and rice at affordable price

Above average food. Not a lot of space. Do NOT go downstairs to dine coz the bathroom's there.

I'm a regular here. Value for money Recently cost is increased common due to innfleation. Taste is good it is not diserpointing especialy rice. 4 star to improvent required in cooking of chicken. it is a bit hard.

Friendly hosts and delicious food. I had the regular Sharma and it was delicious food, well prepared and a large portion!

Not the same as it was before the chicken sharwarma was over cooked and dry. Sauces are still amazing,

One of the best Lebanese Food i ever had in my whole life.

Sooo much food. Tasted good. Enjoyed the meal!

Quality place in town. Great takeway

best meals in whole Luton, honestly - chicken Shawarma- I could eat it eveyday over there - no better chicken shawarma - service is nice and fast. Great food, go there often.

Ordered food for the first time and very worst experiences. 1hr 30 mins I didn’t get my food and when try to call restaurant no one responds.

My Honest opinion I'm applauded by the food and service from this place it’s gone beyond down hill first the delivery arrived an hour and half late, I’m shocked at the food portion was small it came so cold the rice was off didn’t even taste fresh & was in clumps of hard rice the chicken was rubbery and the salad smelt completely off it came along with watery sauces I couldn’t even eat it I had to bin it what a waste of money don’t recommend even ordering or eating from here again. .

My family and I had a really nice Lebanese meal for lunch. Seating area is small, we were six people and a few more customers. We ordered the mixed grill platter which came with Lamb Chops, Kebabs, Rice and Salad. We had a really good time. Food was delicious and affordable.

Went to Charcoal House with my family for lunch. We ordered the feast platter. Mixed kebabs. Whole grilled chicken. Rice. Salad and drinks. Kebabs were soft and juicy. Lamb chops were delicious. Chicken was seasoned well. Nice seating area and comfortable chairs. Staff were all friendly and polite.

We loved this shawarma’ch ! 🌯 @charcoalhouseluton . What we ordered: **Chicken shawarma . Food rating: 7/10 Service rating: 4/10 . Mains: You can’t take a trip to Luton and not try out the shawarma at charcoal house. The chicken shawarma there is so juicy and has just the right seasoning. The portion is BIG so it’s very filling and it can get very messy... well, that’s only if you’re a messy eater like me! . Overall, the food was decent. For just £8, the portion size was so considerate! They also didn’t skimp out when it came to wrapping the food and ensuring that we’re eating in our own comfort!