Chans Noodle Bar Newport in Newport

Over 1.30hrs late absolutely rude staff on the phone, hung up on me after mentioning my address! Told on the way there only 14 mins up the road and I’m still waiting!!! Joke of a company!

I order a beef noodle and they send me something else, I tried to call them but they aren’t not answering my calls Very bad service

Disgusting attitude off the person on the phone food is over half an hour late and she was raising her voice saying it's in kitchen didn't really give me an update on the new expected delivery time, the hung up

Great food, always hot and tasty, well priced and lovely staff.

This place is very rude just walked to order some food the lady questions me saying “why are you here”. She later said misunderstood me for her driver. The store smells full of cigarettes and floor is with cigarette buds it dirty. I would never go to that place.

Ordered food said it would arrive in 45 mins waited over an hour and then gave them a ring, they said the food was on its way. Still hadn’t arrived after another 30 mins so I rang back and I was still told it was on its way and would arrive any minute. Waited yet another 20 mins and tried ringing and there was no answer at the place, tried multiple times again and still no answer and still no food after over two hours after the order time

We use to order from here all the time as the food is really nice however the food is getting delivered over 2 hours late with disgusting attitude from the woman who answers the phone and the driver who delivered it. I don’t understand how food can be piping hot when it arrives overs 2 hours late yet we were told on the 2 phone calls we made that the food was out with the driver!. Won’t ever be ordering for this place again!.

Ordered at 10.10 this evening . Just eat said delivering from 10.35 waited till 11.20 no food . Phoned shop woman lied saying she phoned me . She did not. Really bad customer service. Offered to deliver it tomorrow instead. Do not order from hesr . Avoid st all cost . 30cquid i wontvsee again shameful behaviour.

This place needs to be shutdown, went in to collect food last week and there was a smoked cigarette butt on the floor, told the guy behind the counter and said “ er that’s bogging, I ain’t touching that, I’ll wait till the cleaners come in in the morning!” Vile attitude also from all staff, worst place I’ve gone! Kay the owner needs to understand how bad the staff are!

Very very rude service & food was disgusting tasted & felt microwaved, never again lost £50. Syndy is the one who spoke to me really rude when I asked how long for my delivery

abysmal customer service i realised i'd made a mistake with my online order so i rang the restaurant only to be spoken to as if i was 5yrs old and it was up to me to cancel the order online (btw you can't) the woman then said it wasn't her problem then hung up i tried phoning back 4 times...no answer

Ordered and called several times to ask if it was coming and I was told it was. Never arrived

Food is amazing, and it had great service. And they have a large variety for spice lovers and non-spice, ect. But the atmosphere is quite dirty and untidy.

Order via app, food never arrived. I called them and was told they tried delivery (I was in all night), initially offered refund if went via yoyo but when I did they changed their mind that could only resend food, the girl on the phone was horrendous, even the yoyo commented on her demeanour (see picture) and that this approach appears intentional. If you are going to order only pay with cash and Russian roulette if you’ll get your food, a recent review below appears to have an identical experience, or get a refund. Update - after multiple calls and texts few days later they honoured the order which was good as always, so if you are going to order just avoid doing so on a Thursday 🤣

Horrible service. Ordered via their website and after a whole hour I had received no update on my order. Called to ask where my order is and was told they couldn't deliver despite accepting my order? Lady then told me it was my responsibility as a customer to know this and that i need to refund it myself. She then lied and told me she tried to call me multiple times to tell me my order needed a refund yet this was a complete lie. I called the company who I had ordered through and he said he would call them to request the refund. He then calls back to inform me that his calls were ignored and even hung up on when he did get an answer. My friend then attempted to call and was immediately hung up on. My mother then called and the lady once again had a rotten attitude over the phone and essentially gave zero help towards us. Horrible service overall rude women over the phone and I haven't received my refund or food. Highly recommend you do not order.

Lady is so rude she should work on her behaviour.

My 1st time ordering from this place to try the 3 in 1 box meal as it’s very good value, I didn’t want to order full size as it was just for myself. Very surprised, the food tasted nice and fresh ( just what everyone wants) with 3 different things under a 10£ , recommend and will came back !! Thank you guys

Since we've discovered chans, it's our go-to. My other half gets the 3 in 1 tray, which is great value. I get the vegan tofu box, the tofu is delicious, the rice is fluffy, and the broccoli is still vibrant and not overcooked. Huge portion also. Also, i ask for it spicy, and they don't disappoint. Would love another vegan option, but this is fab!

I normally love chans, I always get chicken noodle soup with veggie spring rolls but just got my order today and the chicken noodle soup is totally different and I’m devastated coz I love it but now I can’t order it coz it’s never gonna be the same. It used to be filled with this really yummy broth with chicken, noodles n lettuce I think, and now it’s filled to the brim with noodles n chicken n that’s it n hardly any broth it’s so lame now am gutted

Ordered on just eat, was just over 2 hours late, rang after 20 mins of expected delivery time and they was very rude saying driver on the way. After 20 mins rang again and the woman hung up on me and she was very rude n gave me so much attitude. First time ordering from here and it will most definitely be the last. When food did arrive it was called n bland. I would stay clear of this place.

Over 2 hours to deliver. Food arrived cold. Awful

Food is lovely, but when it was a hour and a half late and when I phoned them was really rude

Well I don't like change I've ordered from honor Garden for over 10 years but this place wad highly recommended by a friend and WOW second time ordering now and it's so fresh cooked to perfection .my new place 10/10

Have had a take away last week and food was delicious. Fast delivery too, I think it arrived within 30min.

There was no crab in the crab and corn soup. It was made from broken up fish sticks and was horrible. Also had crispy duck with duck soy sauce. The duck wasn’t crispy at/

Awful service. Ordered on Über eats after waiting hours I rang them to be told their drivers car is in the shop so no deliveries and if I want a refund I have to contact Über. Do not order here!

Visiting my daughter today decided to have Chinese from this Noodle Bar ordered at 7.09 food still not here at 9.16 three phone calls later food still not cooked and the person from the Noddle Bar just hung up worst service I have had in a long time maybe ever AVOID ANd still bloody hungry !!

Ordered via Uber eats. Phoned after it was over 30 minutes past expected delivery. Told it was cooking and they had limited drivers. Rang again after another hour and a half to be told it was still cooking and then the lady on the phone hung up on me rather than help. Very very rude very unhappy. Avoid.

There was no crab in the crab and corn soup. It was made from broken up fish sticks and was horrible. Also had crispy duck with duck soy sauce. The duck wasn’t crispy at all, and mostly fat. Mostly cabbage and onions, with a thin watery sauce. I have been a customer of this take away for many years, but since they changed hands, the prices have gone up and the quality has gone down. I definitely won’t be buying from them again.

DO NOT USE THIS RESTAURANT!!! Two hours late and owner kept saying it will be 5mins? That was at 7:50pm food arrived two hours later??

I ordered and food had not arrived, called them to be told their driver had broken down.. called them again to be told food was on the way.. 3hrs later still no food... but showing as delivered on just eat.. avoid this take away at all costs!! Terrible service and no food

Great place food is ace always get it delivered to me when I'm in Newport waiting to get loaded and you can pay by cash

Ordered directly by phone and then waited over an hour before ringing them to find out where it was to be told that they don't have my order and that was it!!absolutely appalling .food then turned up with the wrong address on it!don't think I'll be ordering here ever again

Wouldn’t recommend abso bogging 🤢🤮

Ordered via just eat. Meal cost £13.95, I recieved a small tray of sliced chicken covered with cling film. No veg, no rice. Was assured on the phone it would come with rice and broccoli as I assumed £13.95 would include it. Was extremely disappointed and felt ripped-off.

Delivery took over 2 hours. Had to call 3 times for an update on delivery. Food arrived with missing items and uncooked chips underneath omelette which made them soggy. Food was greasy and packing was broken due to this. Appalling service. Would not order from here again

Mom and son went to get me noodles today and the staff here were so unfriendly! I'm gluten intolerant and they didn't seem to have a clue saying that the vegetables had gluten in. They ended up going to a more friendly noodle place round the corner

Ordered food and after 2 hours of waiting it finally arrived cold and soggy when I rang to ask where food was 3 times they just kept saying it was 10 minutes away

Amazing!! The 3 in 1 trays are an absolute banger for your money. I had the chow mein, beef curry and ribs for 8.95. It was absolutely lush and will defo be back. Pancake rolls were best ive ever had - not greasy and thick full of veg and meat!!

Delivered quickly and food was stunning . Really enjoyed the meal . Tender Chicken & Beef and very tasty . 😋 defo Thumbs 👍 up .

Really good noodles, cooked in just over 10 minutes. Large portion and tastey. (Collected in store)

Food didn’t come kept on blaming the delivery person NO communication!! Had to ring Three times and it was still the same “we only have two delivery drivers!” It does not take over an hour and half to drop food off!!

Food is actually nice, but every single time we order here we have to call them to remind them of the order because there is some kind of issue. The deliveries are consistently late, if you're lucky it'll be 20/30 minutes, if you're unlucky is hours. We've put an order through JustEat at 5:30pm with expected delivery at 6pm. At 6:30pm still no updates on the app. We called 3 times and no one picked up. We have now cancelled the order and got a refund through JustEat. We were regular clients but this is officially the last time we order food from there. Enough is enough.

Meal arrived cold. Chips looked like they were from the day before. Disappointed

Slow delivery time. Average food.

Order received after 1 hour and 30 mins ,the food was cold I would not recommend ordering from here.

Ordered food, paid and it didn’t turn up at all despite the restaurant telling me it was out for delivery - avoid.

Spicy squid is overcooked - hard, rubberized. Yang chow fried rice is re heated. Not freshly cooked. Will never order again.

Terrible! I’m shocked with this place. I placed my order at 7:45pm and received my food at 9:10pm. The person at the phone can’t understand what you’re saying or is just being plain difficult. The vegetarian food is bad and the service is even horrible. Would never order from here again. Wouldn’t recommend either. 😤

Top notch food, delivered on time. Very happy.

I had suppose to have chicken curry didn't taste like chicken tasted like I.was eating fat it was descusing won't be ordering from there again

I like the food here very much, the taste is authentic, the taste is very good, it is the taste I like, I am very satisfied, it is worth recommending

Terrible service, dishonest. We made an order, paid, and when we brought it home and opened the boxes, it turned out that half of the order was missing. When we called them about this, the noodle bar worker pretended not to understand what was at stake, although no more than 10 minutes had passed since we took the order.

Awful service been waiting nearly 2/12 hours for food after being told 45 mins appalling customer service the manage to mess up the order every time we have ever ordered no star left as it’s not worth it food always cold and the curry is always lumpy and cold when it comes to us do not order

Lovely food nice big portions and pretty cheap 😋

Avoid ordering takeaway when it’s busy as food has turned up over 1.5hours late and cold on 2 occasions and the standard has slipped. Rang up asking where the order was 3 times 30 minutes apart and was told around there corner but turned up very late and cold. Phoned to complain over the phone and was told will get a call back but never received a call back after leaving name number.

Absolutely delicious food and delivered bang on time....highly recommended 👌

A splendid Chinese with good tasting food. Lemon chicken is one of my favourite dishes and this one came with the sauce separately. Lots of chicken in the container and i enjoyed very much. House special fried rice is another one of my favourites and again I was not disappointed. Food came super quick and the delivery driver was super smiley which is always a good start. I will be ordering again soon as I have no complaints with the food. Keep up the good work and thanks you f for a great meal. x x

I think they are worth more than 3 star if reviewed independently and the 3 star above has nothing to do with customer service. Wondering why I gave them 3-star? Well that is because I have had better tasting Chinese meals in the UK, maybe because I leave in china town… so if you are used to really nice 5-star china foods, you might find this a 3-star but if you are just trying out china food then it might be a 4 or even more

Food is delicious and amazing, definitely recommend.

They are very clean and hygiene is impeccable. Love their food so many favourites but if I had to pick would be their salt and chilli dishes and their 3 in 1 tray meals

What can I say but thank you to Chans, the food and staff are amazing I order every week and I’m never disappointed. The best Chinese in Newport 😊😊

Good Prices if you collect and good tasting food. Would recommend!

Nice salt and pepper ribs, although the portion is quite small. Singapore noodles were tasty too. Better than the Cwmbran branch.

They accept orders on foodhub just to cancel them after 30m. Timewasters.

Preordered food for delivery at 7.30pm, had to call the restaurant at 8pm to be told the food was on its way, finally arrived 8.15 and the food was only slightly warm. Warmed it up in the microwave and some of the food was fine but some food is never the same when rewarmed in a microwave.

Ordered for first time tonight, and what an absolute gorgeous chinese it was, everything tasted so good and the meat wow just melted in your mouth. Will definitely be ordering again soon. Thank you so much

Absolutely awful. We preordered delivery (on a Tuesday) at 6pm for arrival between 7-7:30pm via UberEats. The food never arrived. We called the restaurant 3 times to be told it was on its way and they would call us back. But they didn’t. Rubbish service. Don’t order from here!