Chaii Master® Hayes in Hillingdon

Very bad experience…service is very poor ..not customer oriented service…

Pros: Nice shop and appearance Nice chai Lots of food and dessert

The chicken club sandwich has been made a lot smaller in recent weeks. Definitely by like 30%+ vs before. Disappointing.

Absolutely horrible. Guy at till was nice just when I turned rude. Until then no one doing nothing. baking team was slow as any thing. Just one takeaway wrap took like half an hour. If someone has half an hour there isn’t any point ordering takeout.

Wow, just wow. I have to hand it to Chai Master—they’ve really outdone themselves. The raspberries they serve with their dessert? Absolutely stunning. Probably the best I’ve ever seen in my life. I mean, who wouldn’t be impressed by that perfect texture and the special little detail they added in the middle? But the real surprise? It wasn’t just a delicious treat—it came with a side of fungus! That’s right, a delightful little bonus I almost didn’t notice before taking a bite. Imagine if I had! Talk about taking the experience to the next level. Bravo, Chai Master, bravo. Disgusting never again be aware

Food was delicious. Thank you.

Your milkshake is waste of money. £6 pound for what!!!! That’s very awful milkshake I had so far. No more milkshake from you. It is like water and I am wondering if I ordered water with flavor or milkshake.

Nice place but bad milkshake you guys need to work on the milkshake other than that good service

Except chana everything was 1st class. I loved the food and tea. Thank you.

Tried chana batora (includes halwa)and club chicken sandwich loved both of these.

Would you like some chai with your sugar? Very nice rich tasting, creamy chai but despite various options on the menu, no option to have without sugar. Tasted about 4 teaspoons equivalent of sugar in each cup. Sugar can be added to taste so I don't understand why that choice is taken away from customers. Nice place, though. Oh, just seemed a bit pricey, also; West End prices.

Had sandwich, burger, chana & Puri and Aloo parathas. Sandwich, burger were ok. Chana puri and aloo paratha werent that tastey. Service is ok but not that engaging.

Bad service took 1 hour for 3 drinks and still got 1 wrong Very arrogant and

We experience good quality of food

Nice Place, good service by girls, Good Food. Did’nt tey chaii, but club sandwiches and Chicken Tikka sandwich was great, and nice cakes too. Cant wait to try different foods next time we visit southall, and off course their Chaii.

The food didn’t taste fresh, the chicken in the sandwich tasted like it was cooked day before and kept in the fridge and they just added mayo it had a old tasting smell. I didnt like any of it to be honest it could of been much better. The oil needs to be changed regularly for the chips. The behari kebab bites tasted weird. I think the business will go down fast if they dont soend money on ingredients and maje the items fresh. I dont normally write reviews but I felt I could of made better at home. Disappointing!

I was there on chand raat. First they don’t care that the customer is waiting for order the food Anyhow one old man can uncle type and he took my order as a takeaway . after long wait when the food came and when we open the package it was unavailable Every was totally rubbish and tasteless. To be honest it was just waste of money and wast of time. They don’t know what is customer service Rude behaviour and rubbish staff . Will not recommend at all.

The food was good. Nice and clean store, however I think they could have cleaned the tea dispenser a little bit more. I was VERY dissapointed withthe service. I walked in on 17/06/24 morning time and both colleagues saw me walk in. They did not even think to acknlowedge me at first but when they did, they continued working. I waited for almost 5-6 minutes before being served. One was prepping food while the other was stiring a large pot. When a customer walks in, its best to acknowledge them and let them know that you will be a few moments. I had no problems in waiting but the fact that I was not acknowledged, its poor customer service. Then, when collecting my food when it was ready - the person behind the till did not even say "you're food is ready" - all I heard was "here" and the order was put on the counter for me to collect. After asking him kindly if they would cover the tea with cling film, they did so. However, he didn't acknowledge my request or say "Yes" or anything. Seems like he wasn't too happy with a SIMPLY request. However, the food was really nice. But I will not be returning as a customer. I'm really sorry.

Was looking forward to trying this new place out but was rather disappointed. Very cramped and people hovering around tables. The tea tasted overcooked and had a bitter aftertaste. The coffee cake also had a bitter aftertaste.

It is a pity that the Karak coffee and chai tea are overly sweet, with no options for no sugar or even just a normal coffee if the Karak or chai tea without sugar isn't possible. Otherwise, the food is nice, and the staff and premises are welcoming.

When coming into the shop there was no helpful service, we had to get up and get the menu ourselves, no communication from the staff, the food took ages to arrive. Only good thing about this place is the music so I would definitely not recommend

The all staff is very good .the special thanks for Jasmeet

Food is good and also staff is friendly

The person on the service desk was highly rude, I have asked for the fresh cake and he said what’s infront of you is fresh but I could see it was not covered behind the glass it was open,and it’s unhygienic. instead of helping me with my request he was giving me an example of other cafes in central London that their cakes are in open place as well.i would never recommend to anyone to go there.im disappointed.and finally he said some people have problem.thats what you don’t expect when you’re in service industry.

The chicken club sandwich is really good!

Fantastic. Good toilet facilities also

I tried their chicken tikka sandwich and it’s really good. Gonna try more food items

What is going on with this place? We just found another foreign object in our food. This time, what appears to be a piece of plastic wrapping paper, likely from the cheese used in the breakfast muffin. Unbelievable.

fantastic item tried first time❣️

Zarish is service is excellent. She was very attractive. The food was lovely and tea is delicious. We will definitely comeback

Excellent service. Many many thanks to Poonam. She welcomed us in a very friendly manner with a smile and that literally made my evening. Thank you for the great service Poonam. Will be looking forward to come regularly. Keep it up guys. Highly recommend.

This place is amazing, staff is very friendly and cooperative. Ambience 100/100

I didn't have a chance to try Chaimaster. When I went there today, I noticed three staff members, but none of them seemed to be in the mood to serve. One of them was occupied with filling up on straws between 5-5:30 PM.

Mohit was a helpful staff and made a very nice tea very polite guy

I always order from you guys but this time you forgot to put the chai please make sure in future to check your orders

The panner tikka wrap was mouthwatering and it's was nicely cooked smoky flavoured . Then the wrap was freshly mad, I recommend all guys visit southall branch and taste district food items

Came to the Hayes branch for the first time today as I found out it was open the other day I was actually quite surprised , i was served by this girl with black hair make up on beautiful face and she gave me really amazing customer service she was smiley , made sure i got my customised food order made correctly. I didnt have to wait too long although the store was really busy. I was struggling with my toddler she even helped me put my push chair next to the table. I will post the pictures of the girl im sorry because i dont know her name but need more people like her

Food was really tasty, friendly staff and you can find parking nearby easily. Worth trying club sandwitch, behari kebab bites, dynamite fries and masala tea.

Quality and portion size has definitely changed, for the worst. We also found (and bit into) three whole cardamom pods within the chickpea curry.

I got take away for breakfast - paratha, cholay and omelette. It was really good. I then went to eat it. That was really great. The Street chips, club sandwich and chicken bun kebab were amazing. The servers were helpful and friendly. Kids options were good too, including Nutella paratha. Toilets are really clean and wheelchair/pushchair friendly and accessible. Overall I'll certainly be a regular.

We visited the Southall branch today which looked good and clean. We were short on time so decided on a cold drink with a slice of cake. Unfortunately we waited 40mins for 2 slices of cake which the lady behind the till was not displayed in the window but they infact were & tbh I think the one I had had gone off under the strong lights and direct sunlight in the window. Not only very disappointing but also unwell from this visit

I was extremely disappointed with the service that I received in the Southall branch as a paying customer from one of your staff members. I came into the store on the 20/04/24 in the afternoon for some tea and snacks with my family. My 4 yr old daughter who has Type 1 Diabetes was refused to use the toilet( basic human right) by a young lady who would not give her name. She said the floor was wet but the customer who had been sitting there for half an hour said no one had cleaned the toilets while he's been there. The girl who had light eyes, hair tied back with an strong Indian accent not only was rude, agrumentitive with terrible mannerisms and customer service but lied to me. She opened the toilet room door to show me one drop of water on the side of the floor to which I have photos/proof that the floor was not wet, in fact very safe for customers to use. There was no wet floor signs up either! This member of staff will definitely effect your business in the future as customers will simply stop visiting your store and go elsewhere unfortunately.

Thought I would give this place a try, and I was pleasantly surprised. I ordered alloo paratas, which were tasty. They came with a mint sauce. Karak chai and pink chai. Both were nice, and my mum, who us fussy, ate her paratas and drank the tea without complaining once.

Popped into London for the weekend and decided on a desi breakfast on the way back.. to say I was impressed is an understatement, everything was AMAZING

We Met Onwer Unfortunately He was sitting next to the till side, He explained the vision of the chai master Nice karak chai, the most important is the do fresh varieties of Cakes like Milk pistachios, Saffron, n Chocolate n Vanilla n many more. Nice sitting arrangements & beautiful interior design n good quality products.

Great kashmiri tea (nuts are an extra 40p). The samosa chaat was also delicious - great channa that didn't require much chutney for flavoring and crispy samosa that stayed crunchy while eating

They have the best club sandwich in town.

It's really a nice experience here ....I enjoyed environment and staff dealing ...Best of luck a head

I was ask "breakfast english" tea and he did wrong give me cha india. Because they ready before make cha india inside very sweet. I say normal English tea, he did wrong. I think they should respect make cha india without sugar. But

Amazing food and very lovely atmosphere. Very friendly staff. Definitely coming back again

Wonderful chai and lovely service

Excellent place to have great Indian tea and snacks. Can spend time here with friends or family.

Excellent Loaded Fries 👍👍👍 Club Sandwiches 👍👍👍 Desi Nastha 👍👍👍👍 Desi Chai

TOO EXPENSIVE Staff are polite and helpful in explaining and recommending menu items, they seem to work well together and it’s a good staff vibe that reflects in the overall atmosphere. The tea was very nice, but the chilli paneer wrap wasn’t great, all it was paneer chunks with chill sauce dumped over it. I was hoping for more effort like it being actually marinated and the colour and texture just tasted straight out a packet into a wrap, but of a let down, unless it was described on the menu as “paneer with chilli sauce” then it’s a great wrap and the expectation wouldn’t be so high.

Was average Karak chai, would only be going back if no other options available 😕

Great taste and caffeine kick - Karak chai. Regular customer.

Great chai and affordable prices.

Went there today with friends Had Karak Chaii and vegetables punjabi samosa Staff was very polite and welcoming Punjabi samosa they made fresh , crispy and tasty.

We've ordered a few times in the last week and a half due to a recent house move, and have found a severe lack of quality control. Depending on the day you order, the standard of cooking and portion size will vary drastically. As an example, the channa pot will be filled 2/3 of the way one day, and the next it will be sent barely half full and swimming in oil. Unacceptable for £8 a pot!

Welcoming staff, we had the Karak chaii and Karak coffee and this has now become a stop on our weekend walks. Lovely flavours, not too sweet or overpowering. Decent price, we would recommend.

Ordered chana and halwa portion for take away charged 200gm & £6 each -£12 paid . Chana quantity is very very less for £6.00. Only 200gm , for £6 should be at least should be 500gm box. But chai master selling only 200gm channa curry more than the price of chicken curry. Not recommended for take away. Attached pics

I visited with my Chai loving Partner. We only had a plan to take chai/ coffee but gone for some food along with chai.The food was good worth the price and delivery was nice.

The best desi nashta! Took me to Lahore!

I usually go here for their club sandwich and chai

They don't listen even if you call them, they still send what they want. Not ordering from here anymore!

i always go with out family there, there karak chai is nice way better then chaiwalah not to sweet. And we always get the club sandwich and chana batura.

Brilliant food and brilliant staff. Very welcoming and friendly. Will defo attend here again x

Best breakfast place in London. Dal was made nicely and pratha was made with butter. All the food was fresh and tasty.

Very very bad chai and when I approached them and asked them asked them for some extra yoghurt for my prathas they asked me pay for that really very disappointed.really don’t understand why the 4 stars is all about.Would definitely do not recommend 👎👎👎👎👎

Great service and atmosphere. The staff is very friendly. The club sandwich was extremely good, just like the one we get in Pakistan, highly impressed. Will definitely come again. Also karak chai 10/10

The chai was like tea mixed with water and not milk. The food is a bit expensive

In a cold weather hot tea is a love...taste is good and quite atmosphere so you spend quality time here. ..with Peace..

Hit and miss at times with chai and coffee. Last time I came here karak chai and karak coffee was the worst I have ever had. There are many chai places around the area and for the price you can go to southall with better options.

Good music good vibes,friendly staff and outstanding food. Truly recommend I really enjoyed the food

Love the food at this place, excellent chai, fries, club sandwiches and anday wala burger. Their chocolate pudding is also very nice. I have only one complaint regarding the service hygiene practice, the other day there was one girl at the counter who was sneezing continously and used the same hands without wiping or washing to put the lid on chai cup and handed over to the customer. We have had finished our chai and burgers already and this girl didn't serve us, she came later, else I wouldn't have taken food from her hands. Also, the food is a bit overpriced.

Food was better than many others but service was very poor,had to wait a lot,no receipt or order number given at the time of payment

Nice local street food and nice service

Best place for chai by far and their biscoff dessert is very tasty.

Food is great as always. However I requested for no chilli's in the omlette as result my children are unable to eat it. :(

I believe 5 stars would be less for the food we had today. It was delicious and channay really took me back to pakistan and specially pranthas reminded me of my ami. Customer service was 10/10 I would say out of all chai places in Birmingham and Slough area this is the best one I ever had. Please open branch in Birmingham 🫶 Would definitely visit again...❤️

Best Tikka role phratha and pink tea, I have enjoyed with family

It's a amazing place to chai lover

So I walked into the shop and was just waiting for the cashier ms attention as he was doing something even though he could see us he choose to ignore customer service skills meet and greet At this point I noticed the chef in the kitchen sneeze not once but twice while she was prepping someone’s food and she didn’t wash her hands instead she carried in doing what she was doing like nothing happened , I then highlighted this to the cashier who said he was a manager he took no action and said okay, that’s when I took my mum and said never come here again ruined my day and appetite it’s not professional also it’s not hygienic

Usually enjoy coming here with friends, was disappointed with level service I received today.

I love this place, it's become a regular now. The club sandwich is my favourite and the desserts are top quality. Have to say the customer service is awesome, always so pleasant and very efficient. Highly recommend

Loving this place the chia is on point , club sandwich and bathura is must try 😋 👌

Was recommended by someone and it didn't disappoint. We only got karak chai,pink chai and lamb bun kebab. They were all amazing. The taste and quality of bun kebab was better than other chai franchises by 100%. The pink chai was also the best one I have tried so far. Will be visiting again!!

Amazing street food option’s similar to back home. Karak Chaii is most favorite ❤️. Always having great experience in eat in. Must visit place 👍👍

Absolutely amazing taste. I order club sandwich was delicious , taste and portion is proper all the time. Also I visited cafe many time atmosphere is also wonderful.keep up the good work⭐️⭐️⭐️⭐️⭐️.

I never received my order after having being kept waiting for an hour an a half. Chaiimaster are very slow with orders but this time no food. Offered a refund. Instead they should have sent the order again for free.

Food was cold, different every time you order no consistency with recipe. Chicken tikkka roll no onions just loads of tomato and cucumber... Over the top.

Delicious karak and samosa chat. Best evening snacks. Nice place to dineout with family and friends.

I had a pleasant experience at this place! The service was great, and the atmosphere created a comfortable ambiance. However, I felt the food could use a bit more improvement. Overall, a good spot with potential. Keep up the good work! ★★★★

Very nice delicious it was a wonderful experience 😋

If you are looking for a place to enjoy authentic Pakistani street food and beverages, look no further than Chaii Master in Hayes, London. I had the pleasure of visiting this cosy and colourful cafe with a friend and we were blown away by the delicious and diverse dishes they offer. Here are some of the highlights of our meal: Cheesy Chicken Samosa: These crispy and cheesy samosas were stuffed with tender chicken and served with a tangy chutney. They were the perfect appetiser to start our feast. Dynamite Chips: Chaii Master Style: These were not your ordinary chips. They were loaded with chicken tikka, two kinds of cheese, street masala, herbs, and a spicy dynamite sauce. They were so flavourful and addictive that we couldn’t stop munching on them. Lamb Chapli Kebab Paratha Roll: This was one of my favourite dishes of the day. The lamb chapli kebabs were juicy and succulent, wrapped in a buttery paratha with a traditional sauce and salad. The paratha was made with desi ghee, which gave it a rich and flaky texture. The kebabs were seasoned with a secret blend of spices that made them irresistible. Chicken Bun Kebab: This was a classic Pakistani street snack. The chicken bun kebab patty was moist and flavorful, sandwiched between a soft bun with a special chutney, coleslaw, and ketchup. Classic Club Sandwich: This was a triple-layered sandwich that was packed with goodness. It had a black pepper chicken mixture, egg, tomatoes, cucumber, lettuce, and two kinds of cheese. It was served with street-style coleslaw and plain chips. It was a satisfying and hearty meal that filled us up. We finished our meal with the best Karak chai in West London. Karak chai is a strong and aromatic tea that is brewed with masalas and milk. It was karaked to perfection, meaning it was boiled several times to achieve the optimal flavour and consistency. There are three different flavours: saffron, caramel, and honey. I enjoyed the mango Shezan juice, which is a popular Pakistani brand of fruit juice. It was refreshing and sweet, and it went well with the spicy food. I want to thank Dawood and Jawad for having us over. Dawood was so hospitable and friendly, and he made us feel at home. He also told us that they are opening a new branch in Hounslow soon, which is great news for all the fans of Chaii Master. If you are looking for a place to experience the authentic taste of Pakistan, I highly recommend you visit Chaii Master in Hayes, London. You will not regret it!

chapli kebab roll was too small not worth the price, needed more flavour. gobi parantha needed more flavour not worth the price for that size and needed a bit more filling.

Absolutely amazing, the ambience was great. The food was delicious with rich authentic spices and flavour that feels like it sends you to a cultural destination.

Love this place, the food and vibes. The staff are always friendly and the menu has something for everyone

Very expensive considering very small portion size. Not good value.

There are many cafes opened these days. We saw this place many times, finally this time we visited. Snacks items were finished when we ordered. We had to satisfy ourselves with masala tea. Taste was good and ambiance was very good. Plenty of seating area for this kind of shop and lot of roadside parking available. Staffs were friendly and tea was readily available, immediately gave it.