Carters Dessert Diner in Thurrock

Delicious ice cream! Well worth a visit.

They changed the delivery time twice and when it arrived it had a milkshake missing, never ordering from this place again

Was served by a young lad who was very polite and helpful. Atmosphere was really good, inviting and felt comfortable, good music playing could've stayed longer. Me and my daughter had waffles with strawberries, banana, white sauce with sprinkles was beautiful, will definitely be back again.

The ice cream is to frozen. It needs to be cold but not frozen No bathroom/restroom

Love their Mocha and Waffles! Very friendly staff. Nicky makes one of the best Mochas around! A go to place for me after work. Love the atmosphere! Nicky and Jen are absolutely amazing. Top class customer service!

Thank you lovely carters we really enjoyed our waffles 😊

A bit tight on the sauce and dry for the waffles but everything else was spot on

I ordered cookie dough and didn’t realise their “melted milk chocolate” was actually some cheap brown toffee sauce. So I paid for another cookie dough without the sauce and asked for them both to be packed for takeout. I paid for 2 cookie dough desserts and they threw the first one away and said “my bad, that’s on us”. They did nothing to compensate for THEIR MISTAKE. Amateurs do not know how to take care of their customers. Even they wouldn’t like to pay double for 1 dessert.

The delivery guy was on a normal bike, but was an adequate time to deliver considering, driver was polite and can't fault him

Fast delivery food was still hot, food was really good and lots of it

Came here yesterday with my wife an son, food was great , staff were very friendly definitely will be coming back 👍🏾

Received a wrong waffle, nice but dry

Great food, quick, quality service!

We really enjoyed our ice cream. Hidden gem in Grays

Great ice cream and Ice milkshake ❤️ staff friendly 🫡

The waffles were lovely and hot and the quality of the waffles was very enjoyable

Ordered a sweet banoffee waffle on Uber Eats and it was very nice. Came with hot custard which was good and also a scoop of gelato which was Ferrero Rocher flavoured. All was very nice and a good price. Would recommend if you are fancying something as a sweet treat.

Thank you so much to Nikki who helped us out massively when Uber Eats didn’t deliver over half of our order! Nikki went out of her way to remake our missing items when the shop was busy! Thank you so much x

It was a nice place and a very tasty 😋 and friendly staff

Ordered 2 pancakes and they were delicious, staff were nice and welcoming, food was quick to come to us after we ordered. Only thing was one of the tables we were sat at was wobbly especially while I was cutting my pancake but not a major issue. Can't wait to come back and try more deserts 😋

Food is beautiful! So quick aswell. Have ordered multiple times from here. Good Value for money also

Sadly everything was stone cold when it arrived.

The place is very clean and nice, the staff is very friendly, there is a nice variety of waffles and crepes. Is a perfect place for something sweet!

Delicious waffles and pancakes. Nice service

the food was lovely, my delivery driver was lovely... and al round lovey experience

The waffle was soggy and not how a waffle should tasted, it was a hybrid of cake and dough. The crepe was undercooked which made it very chewy. Very sad as it had good reviews so we thought give it a go.

Went for the first time since before the COVID lockdown....food was just as good

Unprofessional staff, they was doing the job in a rude way . They started cleaning while we were sitting and the spray and dust went on our clothes and desserts. Very disrespectful with customers 👎🏼🫵🏼

Bought waffles for take away the other day and I noticed that the one I had created myself came with ice cream but the one off the menu - kinder bueno one didn’t come with ice cream. So I asked the lady where the second ice cream was and she told me that no ice cream is given when it’s for take away. Which is strange as on the menu it says it comes WITH ice cream and the lady who took the order stated that their menus for take away and eat in was exactly the same. To not be given a scoop of ice cream with a waffle on which you’ve just spent £8 is ridiculous to be honest and then making up rules as you go along. Made no sense. Think she just wanted to be difficult. Anyways me and my husband just shared my ice cream - what a silly dessert place

placed an order via uber eats after waiting 30mins the driver turned up with a delivery from burger King because Carter's had cancelled the order and bot told me won't be ordering from this place ever again shambles.

The loveliest little place! Such wonderful staff, brilliant service and a perfect treat! Great for after school with the kids!

Small portions but really tasty.

Absolutely horrible need full refund

Rude driver just flung the food to me as if he’s delivering to someone not worth delivering to.

Friendly staff and great food. Fast service too.

Food was very cold and had barely any toppings on it

Ive never used or been inside there premises

We was missing the chocolate fudge cake!

Nice waffle but sent the wrong milkshake 😔

Item missing, refund process never completed, no answer from restaurant. Ruined the experience.

Worst milkshake I've had, didn't really have anything in it at all.

Awful staff, customer service is at the worst, stop going because the staff are just rude. Better go to creams.

Worst dessert place I've ever been to! I have uploaded a screenshot of what I ordered from Carters Instagram page, and the second photo is what I got! It had 2 lots of ice cream, chocolate sauce and a wafer missing, after complaining to staff I was told that they were out of stock of wafers and got the response "do you want ice cream then". Not only did I get half of what I ordered, the customer service is terrible! Staff are rude and unwilling to help, absolute shambles of a store being run by 2 kids last night, not what I would expect at all. I won't go into the issues my friend had with her order but it shows clearly they can't even get one order correct.

Cold pancake melted milkshake tastes like milk with water

I have made many orders over the last year and have been very happy with it everytime. Food is always warm and fresh. Only ever had 1 small mistake staff was really nice and helpful.

£2.40 for a tiny scoop of ice cream, the amount should be a lot more for price. The crepe was decent but didn’t taste fresh.

Staff were friendly. The waffle comes without ICE CREAM. Every dessert place I’ve visited, the waffle comes with ice cream. Waffle was extremely dry. Dryer than the Sahara dessert. Bananas were not fresh. My milkshake was watery. It didn’t have a thick consistency to it. I waited 30 minutes for 2 items.. Would I go back? NO

Delicious food but waiting time is kinda long.

Terrible customer service at Carter’s and when called to complain the manager hung up on me very rude

the pancakes were dry, as if they were elastic

got it delivered, i ordered 5 shakes and because they didn't have the ice cream i wanted in 2 of those, they just subbed it for 1 slice of cake!? and i didnt get any money back until i asked for it on Uber eats...

Slow service and didn't have enough stock for parts of their menu.

Lovely deserts and very friendly staff

Crepe was cold & hard but after talking to the restaurant we resolved the issue so would order again. More of a delivery mistake than the restaurant

After I arrive home I realised one of the burger missing , I turn back they make another one for me … take another 30 min waiting back home try to look they are burned … it’s look like this and more that 2 hour spend … now wait for refound hope they done it

Ordered via Uber eats, very expensive for something that's slightly burnt. Ordered the cookie dough, meant to be white but got milk choc, meant to come with vanilla gelato but it didn't. Awful food for an extortionate price

I came here for my birthday with my sister, and my nephew. We really enjoyed ourselves. The staff here was amazing, especially the lady who took our orders, and served us our ice cream. Nothing was too much. The atmosphere was amazing, and the venue was sparklingly clean. The lady who served us, helped my sister to cut up my birthday cake, and much more. The staff really went above, and beyond for us. We left feeling really great about ourselves, and my mind was blown away by the stellar service that we received. Thank you ever so much to the staff for a wonderful day! Also, thank you to the lovely people who sang happy birthday to me.

Drink spilled all over the place

Not all the order turned up but when I phoned up got told she pack it and it is all there so basically calling me a lier Now we have a very up set 6 year old who did get the one he wanted

Ordered via uber eats and they kept our driver waiting nearly an hour! We called him and they kept telling him 10 minutes. We called them and they said he wasn't there and kept telling us 5 minutes! Food was really tasty when it finally arrived after 2 hours - although they got half the order wrong - honestly not worth the wait

Expensive waffle that had hardly any toppings, not worth it

£8.80 for a Ferrero Roche a crêpe with no Ferraro Roche absolute ripoff

Waffle was lovely but we ordered mint Oreo gelato and there was no Oreo in it, it was just mint. Really disappointing as we purposely chose that to try something new.

Friendly staff and amazing food

Wonderful white choc crepe and delicious gelato. First time maybe, but not the last time.

The food came late and the crepe was soaked in Nutella. It wasn't the best.

First time ordering and will definitely be coming back for more 😍😍

Took to long to locate a driver

Extremely expensive 8£ for a Waffle that has a tiny bit of sauce on it and 6 pieces of Banana on it. First and last time we ordered.

My son enjoying a treat from Carters Bubblegum and mint chocolate

gave small amount of chocolate ice cream. What a joke!

The previous visit was not great, waited for almost half an hour for an icecream ( thanks to covid ) and then my daughter dropped it because the cone was cracked 🙄 Today was a better experience. Anyways they've got lovely desserts, it worth paying them a visit

Our note was ignored. The restaurant should be shown the notes too!

Excellent service and excellent food

£7 and 20 minutes later waiting in the freezing cold for this. Avoid

Good coffe but slowly services. Its OK because they are friendly.

Driver messed up my food, he fiddled with my milkshake before coming to the porch giving me the bag and running. My milkshake was upside down. I could not enjoy my shakes. Disappointed.

As I hang up the phone from ordering it was delivered. The money I paid for the crepe was not worth it. Very expensive for a quarter of a round circle. The waffle was tasty but I think to expensive for what is was. I had a longing for the desert but I believe I can have a try at making it myself. Overall it was OK if you have extra money to spare. Service was very good.

Lovely customer service and a great selection of desserts

Didn’t receive our Oreo milkshake.

Love the Nutella waffles full of bananas and Nutella chocolate. Never like Nutella!

AMAZING love it sooo much! Thank you for the amazing Crepe x

This made my evening. Came within 15 minutes still hot with lashings of white chocolate sauce. Honestly when I opened the box its like the angels were singing to me. My first mouthful filled me with utter delight. I was so happy I had to call up and ask who made this specific piece of heaven...... EMILY THE COOK, you young lady deserve a raise, promotion and an employee of the month award. If it werent for lockdown, I'd bring you a blue Peter badge myself. Keep it up.

Food never turned up. Driver either stole our food or delivered elsewhere - just eat are refusing to refund my money. I had to go down there and re order and collect my food instead. DO NOT ORDER FROM JUST EAT. Mark up is over £10 more than if you order through Carters

Great food, great delivery time, keep it up

Ordered from Carter's for the first time as a treat for the children and would definitely recommend. Great as one off treat, but a little bit expensive as regular thing especially for a family of four.

I had the melted white chocolate waffle with strawberry and banana and it was amazing, daughter had Nutella and strawberry crepe reckons it's the best thing she's had

Would definitely recommend was absolutely delicious 😋

I put the wrong postcode but the communication was terrible I’ve not heard anything

The driver was amazing! Had hassle with other drivers finding the house in the past but he called and made sure the food got to us on time and warm! Amazing service.

Never turned up but still took my money

Ordered through JustEat to collect, was ready straight away. Portion size okay, tastes good, can be a little sickly with all the sauce. Would order again.

Delivery was quick and the waffles were still warm on arrival! Would defo recommend to friends and family

Ordered sweet banoffee waffle and there was like 3ml of banoffee sauce. Almost nothing, what a shame.....

Very quick 20 mins delivery Cake was nice and waffle was banging

Did not give out food - provided name provided what was ordered and for how much . Very bad network in there - just eat did not open to show the order.

Excellent service. Lovely desserts thank you

First time 40 minutes late,this time no straws

Very quick service, cheesecake was OK (that's why I only rated it 5 out of 6) but the waffle was outstanding

Love this place. Always delicious deserts and fast delivery