Cantina in Colchester

I put one star as I can't put less. It has been a shame, we ordered 2 hours ago and we are still waiting for the dinner. Wraps were liking and unwrapped. I won't order again in place. Big deception

Went here for dinner Friday, in the middle of an industrial area, I think I was expecting something a little more upmarket than what it was, but it was nice. Big restaurants are difficult to create ambiance, and it was surprisingly not that busy for a Friday 2 weeks before Christmas. I think I was expecting, busy, festive, music and a party feel, it was the opposite to that, quiet, low key, quiet dining. Not 5 star but the food was again nice, a little on the pricey side for what it was and portions could have been a little more generous on the shared nibbles and chips but tasty enough and did it's job. Staff are polite and friendly.

Best food, fresh, tasty and filling. In one word, AMAZING

Great food, however I’ve been here a few times now and the staff are so rude in comparison to the staff in the store. Such a shame because the food is really good especially the kids summer food deal.

I have never felt like such a Karen but my god this is the rudest store ever. Dunno what happened on the app or if it was me, but placed the order, noticed it had duplicated something so I called the store right away and tried explaining what had happened to ask if it’s possible to change the one pizza. The supervisor (who wouldn’t tell me his name, claiming he “can’t” give me his name due to GDPR which is not how GDPR works) kept asking “sorry what?” When he finally understood he cut me off and put me on hold and came back to say they’d been prepped and were ready for cooking (this is now around 3 minutes after the order) I explained that I did call right away and could we try and fix the issue, he just kept talking over me and saying no I won’t do that. I was going to ask okay, can you just remove some of the toppings but he just hung up on me which was just really rude and made me really uncomfortable. My partner called back to ask if there was a way to fix this and did tell him he wasn’t happy that they’d been rude to me, they just kept saying, “nope it’s already dispatched, it left the store. I won’t change it.” THEN I check the tracker and it’s been marked as delivered and it hadn’t arrived at all and in fact didn’t for another 7 minutes. I don’t care that they couldn’t cancel the order which I would’ve understood but they were so horrible the whole time and I wouldn’t have been so grumpy if they’d just been a little nicer and not kept talking over me and hung up.