Candella in Kensington and Chelsea

5-star welcome and service from a charming young man, afternoon tea very good for the price. Super good scone

Their scone is better than the Ritz's. You need to make reservation beforehand.

Excellent option for Afternoon Tea and you can buy tea to make at home.

My boyfriend and I had a wonderful tea time here. Their afternoon tea is much better than the one at The Ritz—no kidding! We just had afternoon tea at The Ritz three days ago. Of course, The Ritz offers more luxurious interiors, atmosphere, and restrooms. However, the food here is more delicious, and the prices are much more reasonable. The staff here doesn’t wear a suit, but he is very nice and enthusiastic.

Perfect in every aspect and i would definitely come back in my next visit to london, cozy atmosphere and not a tourist trap like many expensive places. Special thanks to the owners

The best experience 👌🏻🤍🤍 The staff is friendly and helpful, the place is nicely designed, the food is delicious, and the tea is very, very tasty 10/10

One of my favourite experiences in London and Candella was the perfect place for it. Not only was the scenery so lovely, but the service that both Victoria and Lorenzo provided was something that will stick with me and my trip in London forever. Thank you so much for the attentive care and great food. I will definetly be back!!

We went there for afternoon tea today and loved it! A really cozy atmosphere, delicious food, super nice staff. Clear recommendation!

Staff is kind place is tidy prices are good

I've been trying to book a table for a long time but I couldn't, however we decided to dare to pass by there in case the miracle happened. Firstly the place is extremely small so I understood why I couldn't find a table available almost two months in advance. We had some of the most pleasant experiences because we wanted to experience it like English people. Let's drink our tea and more! The girl at the service was very helpful and we thank her because we had many questions about the afternoon tea. The scones were the highlight! Very tasty! Definitely go if you're looking for a similar experience.

The price of afternoon tea here is considered quite decent for London at <£30 per person. There is a nice selection of savoury and sweet items on the platter, as well as an interesting array of tea choices. The tea room is charming, although considerably tight and too intimate for my liking. Definitely make a reservation, especially if you want to sit inside and not have your afternoon tea out in the cold.

The staff are very kind and the afternoon tea is delicious. Everything is perfect. thank you.

I made a reservation in advance and visited Korea! I enjoyed the afternoon tea, which had a nice atmosphere and was satisfactory for the price :) I was especially grateful for the kind response from staff member Lorenzo👍👍 I recommend it if you are looking for afternoon tea that is not burdensome.

I booked in advance for two people. Great scones, decent cake, however poor customer service from one particular staff. We were rushed throughout our experience which we ordered two afternoon tea set. The other tables stayed for more than an hour but no one said anything. Please mind you only get the table for ONE hour, despite it being afternoon tea. I've been to many great places such as the Ivy but at Candella i've felt more unwelcome than ever.

Fantastic time spent here. The place is absolutely charming, refined furniture and porcelain, so cozy. Everything was so delicious, great service (thanks to the waiter Lorenzo, he was so kind) and beautiful atmosphere. Can't wait to come back.

Very nice Place, Me and my wife enjoyed a Afternoon tea, we really appreciated Lorenzo's kindness and courtesy. Next time in London we'll be back for sure

Very quaint. Good service. Excellent high tea.

Lorenzo, thank you very much for the kind and sensitive gesture you had on 01/11/24 for not letting my birthday turn into a disappointing moment. We will never forget such cuteness ☺️ Thank you so much!

I visited without a reservation and asked if I wanted to try the afternoon tea set, and I was grateful that they agreed to it. The scones were delicious. There was a Victoria cake person and a raspberry cake person, but the difference between them is a mystery. Mine was raspberry :)

This is hands down the best tea room I’ve been to in London. It is so quaint and the ambience is so cozy. The staff are incredibly kind and attentive - the service is exceptional. Not even to mention the excellent tea menu (cream earl grey was fantastic) and incredibly tasty afternoon tea sandwiches, scones, and dessert. Absolutely a must visit but make sure to make a reservation early!

I ordered takeout scones, but they also served clotted cream and jam. The staff was very nice and even explained how to eat it.

Lovely afternoon tea, cute vibe but not much seating available.

We celebrated my birthday there and it was a good experience. A cozy little room where we sat close, but charmingly decorated. We got a nice set up with nice little sandwiches and lovely cakes. In addition, we each chose our own tea, which was really good. We each got a jug. The one waiter was really sweet, smiling, service minded, nice, charming and friendly. The other was pretty much the opposite. We didn't see him smile and he also didn't wince at a nice tip. We didn't manage to get a farewell greeting either, but it was still a good experience for us.

What a charming little tearoom, with great service! Worth booking in advance, or braving the cold and waiting for a table. We got a lovely assortment of scones, sandwiches and cakes, which were all delicious, and reasonably priced. Highly recommended!

When I tried to make a reservation on the same day on a weekday, they told me to call, so I couldn't, so they said the last order was at 17:00, so I went 10 minutes before 17:00 to see if I could have cream tea if there was room. I went into the store and was standing there, but there was no guidance when I saw it, so I stopped talking and saw a seat without a reservation, but a young woman said that I didn't have a reservation and that orders were closed (I think she spoke too fast and spoke British English, but I didn't understand her). There was an hour left until closing, so I thought I could just have a quick scone, but since they said they only had takeout, I bought a small cheesecake, scone, and tea. The scones were delicious. When I looked at the store, everyone was having afternoon tea and there were a lot of people coming at 5 o'clock as well. I want to make a reservation next time and eat properly.

Il locale è una chicca. Essendo molto piccolo la disponibilità finisce in fretta percui bisogna prenotare con anticipo. Noi non eravamo riuscite a prenotare ma con un po' di attesa ci hanno fatte accomodare in uno dei 4 tavolini all'esterno. Il personale è gentile, attento e competente. Il rapporto qualità prezzo è molto buono e la posizione è abbastanza comoda, poco dopo Kensington garden. Se vuoi, compreso nel prezzo, puoi chiedere un refill di acqua calda, panna e marmellata per gli scones. Le tazze, le teiere e le posate sono tutte molto caratteristiche, e anche molto spaiate creando un effetto "Alice nel paese delle meraviglie" che ti dà l'idea di essere a tavola con il cappellaio matto. Noi non mangiamo carne e chiedendo ci hanno riadattato i tramezzini in modo da togliere quelli col prosciutto e metterne di più degli altri gusti. La quantità di cibo è abbondante, infatti per noi è stato un pranzo, dato che era già mezzogiorno. Ci tornerei decisamente, è stata proprio una bella esperienza :-)

Very quick service. The cakes were very tasty and so was the tea. Unfortunately we sat outside this time as you have to make a reservation to go inside. We'll do that next time.

Cute very small tea rooms, two main menu items: cream tea (scones and tea) or full afternoon tea. They also have few cakes and other desserts on the counter to choose from. The place is lovely, the staff are extremely attentive, and the scones were served warm and super delicious. There are very few tables, however, when I came on weekend morning I noticed there were some available tables without reservation for the early comers.

Place discovered by chance, magical place, scones to die for, extremely pleasant, smiling and generous staff! Need to book because it fills up quickly but you can take away (they even allowed me to take scones before opening time so as not to miss my train!). I highly recommend!!

Great place to experience a proper English cream tea especially with the sandwiches!

I've been wanting to go for a long time and made a reservation about a month in advance! It was a small and cute cafe. The service was very kind and we had a wonderful afternoon tea time♪ The sandwiches and cakes were delicious. We wanted to eat the Victoria cake, so it was a shame that it wasn't on our plate...the tables on either side of us had Victoria cakes on it.

Lovely tea room with cozy vibes. The scones were excellent and the highlight of the tea set. Excellent service by the staff too

We had the best time at afternoon tea. Best service and great quality! We are really looking forward to the next time!

A lovely place with delicious scones and a great tea selection.

What a brilliant little find! Excellent sandwiches (including a hot croque monsieur!), absolutely perfect scones and a delicious array of cakes. Plus a big pot of tea each. And sooooo much more reasonable in price than some of the “fancier” restaurants and hotels. Highly recommend

Absolutely wonderful experience .. everything was delicious and fresh..we could have stayed all day

07/10/2024 We wanted to try the tea experience without spending a fortune and here at the Candella tea room we found what we were looking for. Informal but sober environment, antique furnishings, mismatched but beautiful tea sets, small venue (reservation recommended), absolutely warm and welcoming atmosphere. It feels like entering grandma's living room and having tea with her in a familiar environment. There is a very kind Italian boy who is perfect for those of us who are not very familiar with English. A 3-tier cake stand, with scoones with raisins and without (among the best I've ever eaten), various types of sandwiches, clotted cream, jam and sweets, each different from the other, a wide selection of teas, around £25 per person. Would we stay here again? Absolutely yes!!! P.S for those who want to try the experience but don't like tea, you can opt for a glass of prosecco for around £7 more. We were supposed to pick up some scoones to take away but unfortunately we didn't have time anymore, we'll do it again on our next trip to London.

I popped in here last minute after a visit to Kensington palace (5 mins walk away). They were fully booked indoors but it was a nice day and outside you can get a small table without reservation. I wanted to do a proper afternoon tea while in London and considered lots of the fancier places but I am SO glad I happened upon Candella and just went for it here instead. First of all, the food was actually delicious. The vanilla scones and cream were divine. Some tasty sandwiches and really yummy desserts (cheesecake bites and chocolate mousse cake were my faves). Second, the tea was so good. I am not a tea fan but I drank my entire pot of tea. Spiced apple flavor. And last, it is so much cheaper than many other places - around $20-25 a person. It was perfect amount of food. We walked out full.

Everything was perfect and delicious.

We had an afternoon tea with lovely cream Earl grey and lavender Earl grey. Nice selection of finger sandwiches, cakes and scones. The tea room was quaint and cute.

What a wonderful experience. Eamon went above and beyond to make every single customer feel comfortable and looked after - with an infectious smile on his face the entire time. Not only that, the afternoon tea itself was OUTSTANDING. So affordable for what you get, and everything was SO delicious! So much so that I couldn’t stop licking my fingers after each bite 😜 Thank you for making our English tea experience so unforgettable! We’ll be back when we return to London!

I visit this place recently with some friends and we order a cream tea with a selection of sandwiches and everything was really tasty. The two guys who served us was really friendly and very kind . For sure we will back in the next future

I went there with my friends and it was a very nice experience, in full English spirit. Nice place and everything very well looked after. Good and affordable prices. The tea and desserts are top!! Friendly staff. I recommend the Candella Tea Room.

The first place where racism occurred in London. Koreans should really read this... I stayed in London for a few months and went to various restaurants and cafes, but this was my first time experiencing something like this. The black employee said in other reviews that he talked a lot, but first of all, he spoke so fast on purpose that I couldn't understand him at all, and when he said he couldn't understand you because you spoke so fast, he spoke even faster and got angry lol. In the end, the British person waiting behind me ‘spoke slowly on my behalf’ so I understood. This is obvious racism. There are many places that basically speak slowly to non-English speaking customers, and even if they don't, if you tell them you're speaking fast, they will always say it again slowly. However, since black people intentionally spoke faster, it was clearly racist. The black man even got angry and yelled at me. The situation was no different for other employees. It's ridiculous that another customer helps me instead. As you can see when you visit here, 80% of the customers are Korean, Chinese, Japanese, and Asian. Should we go and spend money on treating Asians, our largest customers, so poorly? There are many other similar afternoon tea restaurants. please! please refer to this.

Very nice, good black rose tea as well as the scones and the red velvet cake! Lorenzo very friendly and helpful. Affordable prices but I recommend booking.

Thanks to Lorenzo's kind hospitality, I was able to enjoy my first afternoon tea in London! I heard that it is difficult to get in without a reservation because it is a famous place, but I was lucky enough to make a reservation for a same-day visit. The tea is great and the scones are savory and delicious! The bathroom was clean and nice too.

I made a reservation to enjoy casual afternoon tea. You can enjoy afternoon tea at a relatively low price for London. Not only that, the service from the staff, the food, and the cleanliness are all of the highest quality. You can choose from a wide variety of teas, all of which are included in the price of the afternoon tea. The scones were fluffy and crispy, and the clotted cream was delicious. The kindness of the staff left a very good impression. I'd like to go again.

The afternoon tea set and scones are amazing! And the manager (Lorenzo) is so kind and nice :) I strongly recommend to my friends, and I will be there shortly :)

The afternoon tea set is so delicious. You can choose a total of 2 types of tea, and both tea dishes are very delicious. You need to make a reservation, but if you're lucky, you can come without a reservation.

I really enjoyed the afternoon tea with a variety of scones, finger food, and dessert ! The service was fast and the staff was very attentive ! Inside is very small and reservation highly recommended!!

My sister and I had a lovely time in this typically british tea room. We had the afternoon tea and it was so great.

This was my first “official”afternoon tea in London and what a delightful experience! Such a quaint little spot with the best tea and treats! The servers were so helpful in describing the many choices of tea as well as the delicious little sandwiches and desserts.

Lovely small Tea place. Came for The Afternoon Tea service. Everything was delicious and we had great time. Loved The mix and Match Tea sets and decor. Will definitely recommend for everyone! Web reservation system worked fabulously for us that visited outside of The UK.

Highly recommend the afternoon tea! It's authentic and traditional but with little details that feel unique. Perfect amount of food. Really good value for money. Lovely atmosphere and staff too.

It was a beautiful experience, the service was excellent as was the food. The local is small and it was warm but then the air conditioned was on. I highly recommend this place for a good example of a friendly place

A truly incredible tea experience! Amazing assortment of food and tea - recommend the full afternoon tea experience.

Just arrived in town today and chose the afternoon tea as our big meal of the day. So lovely! Candella is a charming and lovely and cozy spot for tea and treats. The afternoon tea is worth every penny and incredibly reasonably priced. Both the savory and sweet items were delectable and filling and true tea time classics. Do reserve as people who wanted walk-ins had to be turned away.

Visit on Wednesday 2024.08.21 Finally, afternoon tea in London...lol Before going to London, I was looking for a place with good value and found it... It's near Kensington Palace. If you let your guard down, you won't be able to reserve the date you want... haha In the end, I tried to match the reservation time during the trip, so it was booked at 11:00... haha. The staff is friendly and the small space has a nice atmosphere... Each person can choose a different type of tea, and a separate teapot is provided for each tea selected. The generous sandwiches, scones, and desserts are delicious...^^ The Cornish clotted cream and strawberry jam that came with the scones go perfectly with the scones... Compared to the afternoon tea enjoyed at The Lobby of the Peninsula Hotel in Hong Kong, the composition and taste are just as good, and the price is cheap, so it is very good value for money. Except for the fact that I enjoyed afternoon tea in the morning, I am so satisfied that I can't fault it... haha.

Eerie atmosphere, delicious scones, tasty selection of teas and impeccable service. What more to ask? I love this place!

We visited this charming tea shop yesterday for afternoon tea, and it was an unforgettable experience. The staff was gracious and welcoming from the moment we arrived. The tea was lovely and served in individual pots, we had the lavender earl grey and the cherry rose sencha, and the food was delectable and perfectly portioned. The pastries were so delicious that we purchased extras to enjoy later! The atmosphere was cozy, and even the restroom was pristine. With so much to explore in London, we’ll definitely return on our next visit. Booking a month in advance was necessary and entirely worth it. Thank you Eamon and the rest of the staff for this warm welcome to London! Your recommendation for clotted cream first and jam second was perfection. Love from the Netherlands, Mischa & Emily

I was unable to secure a reservation for one but staff were very helpful and friendly and arranged a boxes high tea together with a takeaway tea. Food was delicious and staff have excellent customer service. Thank you.

Absolutely wonderful afternoon tea. The owner was brilliant and the food delicious 😋. We will be back

Delicious scones for an afternoon tea. Walk-ins are welcome but you most likely will sit outside as this place gets booked up very quickly. Suggest to reserve ahead of time. I walked-in on a saturday and had a warm welcome. Sat outside street-side, had the Cream Tea For Me (£14); Pot of tea + 2 scones + clotted cream & strawberry jam. Reasonably priced menu all around. Lavender Earl Grey was fragrant, scones were warm and moist! Great little spot near high street kesington /notting hill gate.

A quaint little spot in a beautiful area of London. I had the afternoon tea service and every single item, from my choice of tea (Lavender Earl Grey) to the scones, sandwiches and cakes were absolutely delicious. They were very careful and incredibly considerate with my allergies. Our waiter, Marcus, was even more amazing, making for great conversation and laughs. He even gave us some recommendations for places to go during our stay. Loved my experience here at Candella.

Exceptional service and friendliness by Marcus even in adverse circumstances.

This is a piece de resistance in afternoon tea experiences whether you eat inside or out. Yes you can choose to visit a fancy hotel or a place in the country but please consider how obliged you feel to dress up, the extreme hassle of planning your journey and the profound disappointment when your single estate tea is served in a tiny metal pot ( l kid you not ! ). This precious gem sits in the lower curve of Kensington Church Street. Your tea comes in pretty individual china pots...so no mistaking whose it is. The tiered stands for your dainty sandwiches, cream scones and cakes are easy to extract your items from. No Jenga balancing act. Your options are plenty. Just tea, tea and cake, cream tea, afternoon tea, prosecco tea and so on. The venue is full of artistry and charm as is the service. No request falls on deaf ears. I was allowed to sniff the loose Earl grey tea before l chose it. Some of our birthday party were vegan so we asked politely if any of the cakes were vegan. Unfortunately the answer was no.They may be on catch up with this but they said we were perfectly welcome to bring a vegan purchase from elsewhere to eat alongside our tea spread. Nor did they mind me producing my goats milk flask for my tea. Candella has a huge loyal local clientele who possibly won't thank me for this glowing review that might make it even harder to book. We were here on a Saturday at lunch time having negotiated a large outdoor table on a lovely sunny shine filled day with a side of hair sweeping breeze. Can l please thank the kind gentleman at the adjoining tea table who helped us clear away the last empty prosecco glass before the wind crashed it to the pavement. Everyone here has impeccable manners. A glorious time was had by all. This is somewhere I'll happily guest friends to.

Marcus was very friendly and knowledgeable about the teas they offered. The atmosphere is super cute! We got drinks to go, but would love to go back for afternoon tea- the scones looked amazing!

This is my wife and my favorite tea room in London. We have loved every visit since first stumbling in on a rainy day on our honeymoon in 2013. It can be challenging to get in now, so make sure to get a reservation or get your name on the wait list. The teas, sandwiches, scones and desserts are all top notch, and it is a small and cozy shop. If you are lucky someone will take a turn at the piano. Amon (sp?) has carried on his mother's legacy quite nicely. If we ever opened a tea shop, Candella would pretty much be what we would want to achieve.

Scones and amazing tea in this amazing tiny tea room was exceptional. Thank you for making my day special 😍

Small but charming place. All very good. Reservations are essential.

The price-performance ratio is very good here! Very typically British delicious tea and cakes. The service is excellent. Unfortunately there are a lot of Asian tourists here so you should definitely make a reservation here in advance.

Small place but full of charm. You have to book in advance. Great value for money. The staff is very attentive and very friendly. Options for all budgets beyond the typical 5 o'clock tea. An experience that I recommend to everyone and that I hope to repeat when I return to London.

Great place, very friendly staff and delicious tea not to mention the pastries. Everything was excellent, always better to book if you go in a group (3 people and up) but otherwise excellent. For sure if I return to London I will come here.

It was so pretty and the atmosphere was nice!♡ The scones were delicious and the staff were very friendly haha.

The scones are friendly and the staff is delicious.

Super good, very authentic to do English 'tea time'. Great price quality and charming waiters. Highly recommended!!!

We’ve had a wonderful time. Charming place, really nice service and great afternoon tea.

I had amazing time in Candella tea Room!! Me, my sister and my mom were really here and afternoon tea was almost best in London with reasonable pricing. Lorenzo was so kind and nice to us as well! Thanks a lot, I hope see you again!

AWFUL! AWFUL! We have lived in London for 4 years and I have NEVER been treated so poorly, I felt humiliated and disappointed 😕! My sister and her daughter were visiting, they live in another country and wanted to visit, try the afternoon tea!!! We chose this place through Google, but I will never go back there, and I DO NOT RECOMMEND IT TO ANYONE!!!! The manager treated us with contempt, with difference and prejudice! There was 1 empty table outside, they didn't let us sit 🪑 and the manager inside Candela made fun of me and my family and sent his employee to say that it would not be possible to serve us!!!! After that, we went to another establishment and it was wonderful, we had exceptional and unforgettable service!!!! CANDELLA TEA IS TERRIBLE!!!

We did afternoon tea at Candella and it was wonderful! Great food and service for a reasonable price. The Croque Monsieur was the best we've had! We will definitely be back on our next trip to London. Also, would like to add that we went with our 2 children so it was family friendly.

A wonderful experience, I highly recommend Candella Tea Room for a delicious five o'clock tea. The staff is very kind and attentive to your needs, the place is characteristic and the food is nothing short of delicious. Compliments!

Gwaheunggaek Restaurant Coercive attitude disguised as kindness

Cozy place, very kind staff who immediately made us feel like we were at home. Tea among the best I have ever tasted, including the various things to eat that we had, under Lorenzo's advice.

After reading a number of reviews, we decided to book our reservation at a non-afternoon time so we could have a good experience during our first tea in London. We were not disappointed. The service was great. The teas and choices of food served were excellent. We didn't have to rush and the servers checked in with us at least twice. They even explained which plate to start and what to spread on the scone first: clotted cream, then, jam. The only tiny hiccup was the menu indicating we had the choice between traditional scones or raisin scones. However, we weren't offered the option to choose. It all worked out as the traditional scones were very good.

I went with my wife and two adult daughters for afternoon tea and had a wonderful time. Our server Marcus was amazing - friendly, outgoing, and attentive. The tea and food were delicious, especially the scones, clotted cream, and jam.

An experience you absolutely must try! A corner of paradise that combines tradition and London culture. A moment of relaxation in a city that is often too chaotic and touristy. I highly recommend! A round of applause to Lorenzo, a person as special as the place where he works!

I suddenly had a craving for scones in the middle of the night, so I waited until morning and went to this place that was listed on the walking guide. No reservations. The restaurant was fully booked, so we sat at a table outside and had cream tea. Scones are so delicious! It's crispy and crumbly, not dry at all, and the firmness, sweetness, and texture are perfect. It's delicious on its own, but top it with lots of clotted cream and add a little jam for a blissful bite. It was so delicious that I could have eaten as many as I wanted. I thoroughly enjoyed it with my favorite lavender earl grey. The scones at this popular shop are so delicious. The plates were cute and the atmosphere of the restaurant was nice. Next time I would like to make a reservation and have afternoon tea. The outside seating was also refreshing and pleasant for breakfast.

The perfect choice for an afternoon tea. I have had many in London now, usually at fancy hotels for special occasions, but I wanted to choose one this time which was better value. We had a lovely time - the atmosphere and music choices were excellent, the staff friendly, knowledgeable and happy to be working there, and the food delicious and clearly prepared with care. It can be a rarity these days to find such good quality afternoon tea, especially at more expensive London tourist traps. Here however, the scones were fresh from the oven and so delicious and crumbly - perhaps the best I have ever had (and I've been eating them a long time!). The tea choice was impressive also, as well as delicious. I cannot recommend this place highly enough.

If you are looking for an intimate place for afternoon tea, Candella Tea Room is perfect. A beautiful and cozy tea room! Marcus did an excellent job explaining the tea and the food. His service was so good. The timing of tea and the food was spot on. The food here was so delicious and complimented their tea blends perfectly. I will definitely be back next time I am over the pond. Thanks Candella!

First, I would like to inform interested guests that on the tearoom's homepage, in the description of the afternoon tea for ONE person, there is a picture of an afternoon tea for TWO people plus additional scones. This makes a clear difference!!!! The ambience is delightful, with very tight seating. We had to climb onto our chairs in the window. The food was good but not exceptional. We've had better afternoon teas in England. The service is really bad. The waiter definitely doesn't want this job. Bored and annoyed, he sometimes operates with one hand in his pocket. At the next table a couple was having a hard time speaking English. He was almost annoyed because he sometimes had to explain something twice. He answered my comment that I don't eat meat/sausage by saying that my husband and I should divide the sandwiches as we like. All in all, it's bordering on being a tourist trap!

What a lovely afternoon tea experience! Each person is given their own teapot with their preferred tea blend, additionally the selections of savory and sweet foods were top notch. The cucumber sandwich and the scones were standouts. Attended with my Nana and my nephew for our Nana’s 90th birthday. She really enjoyed the experience, and my nephew really enjoyed his tea blend and all of the desserts, especially the passionfruit mousse. (Desserts do change/rotate I believe)

The afternoon tea experience at Candella was sensational! We love everything! The food, the atmosphere, the service! Perfect! ❤️

LOL don’t go here guys. They told us that there’s no tables available inside so we were sweating outside. However, the girls who also didn’t make a reservation like us just got inside right after us 😓 didn’t feel nice about it

Had high tea. Food was not bad but service was lacklustre. We found the cakes too sweet, but scones were perfect. The waiter couldn’t remember names of the sweets they served. He was also somewhat rude. There are options on the menu, but he didn’t check what options we wanted or if we wanted alternative options. Feels like the restaurant is quite complacent

all around fantastic, one of our best stops in London.

Beautiful tea room with the kindest and friendliest staff! Had the best experience here, it was cozy and the food was absolutely delicious, worth every penny! Highly recommend this place for afternoon tea :) they are usually fully booked so try to book 3-4 weeks in advance!

A store that is supported by both tourists and locals. Reservations are required. Everyone orders afternoon tea or cream tea. There are many types of tea, and they have unusual flavors. recommendation

Afternoon tea is cheaper than other places, but it still has its price. I heard on another blog that 2 people shared one cream tea, so we thought about ordering that too, but when we saw that the staff member was also frowning, we said, “That’s not right..!” I thought it was a nuisance, so I ordered two cream teas (tea and scones)! The amount of tea is really generous. I think I ordered Cream Earl Gray and Lavender Earl Gray, but the Lavender Earl Gray was delicious!! I can't say anything about the scones, I just wanted to order more scones😂 Reservations are required and the staff is friendly. And dogs are allowed here!

Fantastic place for afternoon tea☕🍰 Good atmosphere and pleasant service. And perfectly reasonable prices. Recommended 🤙

As others have noted, the service was rather brisk and not particularly descriptive or helpful. We had a reservation and we were seated right away. It is very tight small quarters and FYI babies are allowed. The scone was fantastic as was the clotted cream and all the finger sandwiches were good. We had a nice classic experience, but it would have been enhanced by more descriptive service, and a recognition that we are traveling from the United States and unfamiliar with the custom. Its very casual.