Cambridge Bar Hill Hotel | Signature Collection by Best Western in South Cambridgeshire

The restaurant was advertised as open for hotel guests until 9pm but they decided it was going to close as it wasn't busy. We arrived at 7.40pm and saw a couple eating in the restaurant and waited for 10 minutes whilst different people were very negative and unhelpful and said it was going to close despite a large sign at reception saying 9pm. We went to bed without dinner due to the long drive we had. I often stay here but won't plan to eat here again. Very poor service.

Busy afternoon here, nice drinks and food

Came for the breakfast and then to shop. Sadly breakfast was not up to the usual standard. The cafe wasn’t busy. Ordered Full English with fried eggs for me and an American Pancake breakfast for my wife. It took 20 mins for them to tell us they had no pancakes so this was switched to a second Full English with scrambled eggs for wife, so far so good. This alternative breakfast then turned up 15 mins later but not my original Full English, I had to wait another nearly 10 for that. Sadly it seemed rushed, the bacon was barely cooked and the sausages literally cooked one side only and I had no black pudding but did have an extra mushroom! I recon I got somebody else’s order. To add insult they then brought what looked like my nicely cooked breakfast to a table nearby 5 mins later! I didnt eat everything on my plate which never happens when presented with a good Full English. There must have been a breakdown in communication somewhere. I’m sure this was just a blip and they will know how to fix it.

Jacqui and the staff are incredible. Worth a visit

We went for Sunday roast for my wife's birthday based on good reviews and knowing the setting. Pretty much all of the food that came to the table was subpar. Dried out cabbage, soggy potatoes, chewy overcooked beef and pork, watery carrot/swede mash, wet battered fish. The chips with the fish were actually quite good and not all of the yorkshires were like shrapnel. Sunday roasts are a mainstay of British pubs...I don't understand how this one went so wrong! We were booked in for 12:30 so it's not like we should have been at the tail end of the lunch period getting the long-time heat lamped dregs.