Cakes by Ana in Poole

Booked a table here as we were going to a Valentines Concert at Lighthouse - we have always tended to do this as there is nowhere else within easy walking distance and it means we can be sure of a parking space if we arrive a couple of hours before the show begins in the theatre. The day beforehand we were sent an e-mail to say the menu was a special valentines one, and although the food on offer wasn't our favourite food we decided to stick with it. I might also add that with the booking comes an instruction to say that we can only have our table for an hour and a half. We arrived ten minutes early and saw that there were already two other couples seated, so we went in and were shown to our table. We chose our starter and main, but decided not to order a third course until we'd finished our mains, in case we were too full. The first course arrived very promptly, and was good - and this, combined with the fact that they had obviously made an effort to make the restaurant look cosy, lulled us into a sadly short-lived sense of security. I repeat that we had been told our table would only be available to us for an hour and a half, so after waiting another twenty minutes for our main courses, during which time we were fairly certain that we saw it being delivered to another table, I alerted a member of staff and said I thought we might have been forgotten. Off she went to the kitchen, and within a couple of minutes it arrived. So far so good, sort of. Our waitress was apparently new, and only on her second ever shift, according to what we heard her telling other people. This does not excuse the fact that an hour and a half after we had arrived, by which time we should have been leaving, she had managed to completely ignore us even when she went to adjacent tables, so we were left for almost half an hour staring at our uncollected plates and with no opportunity to order a sweet or coffee. Eventually we were able to attract the attention of another member of staff and explain that we had been ignored and that it was now too late for us to have a sweet or coffee as the concert was starting within a short time. She was extremely apologetic and spoke to the person I believe was in charge, coming back to tell us that we were being given a 10% discount for the appalling service. That was kind of them, but it was also the last time we will ever eat there. It has had various incarnations over the years but there have always been problems of one sort or another, and frankly we have had enough. This place could be a little gold mine if it was run properly, but...

I got there the food came out fast got home sat down and started eating the smell was of cow crap my cat was there and hes big like real big and he didnt eat it and he eats every thing any ways a few seconds go by i go to the toilet and lets just say the toilet had a makeover and the colour was brown........then red

Awful dry chicken and expensive for the portion size

Spur of the moment visit this morning due to needing fuel, so thought I would grab a bit of breakfast while I was in the services, and what a lovely group of staff you have in that store, all were genuinely pleasant, smiling and happy, a rare thing nowadays!! First class service guys and a credit to the company, will definitely be back. Keep up the good work!!.