Cake Box Hounslow West in Hounslow

Booked venue 2 months ago for 60 guests. Arrive and owner’s having a party and won’t leave. Absolutely ridiculous state of affairs. Highly recommend avoiding at all costs.

Visited Saturday after England v SA rugby. Booked a table as we thought it might be busy but they had no record of booking so ended up on table near the toilets and cold entrance door. Busiest thing about the place was people leaving without eating! We observed at least 10 people leave within 20 minutes of sitting down and others who complained of waiting 45 minutes before being served. Fixed menu at £21 per head not exactly extensive but even then they struggled to bring the food in the right order and even then it was poor quality and/or cold. If the food had been served in Mumbai or Delhi 93 rupees (£1) maximum cost but it would have been better quality and service. Avoid the place until someone learns how to manage a restaurant! Although one plus was the Bollywood singer who wasn't bad.... pity he couldn't cook food and serve the tables!!

Very rude unhelpful staff. Will never visit this awful place ever again. The coffee was cold, asked for a replacement and was told that there was nothing wrong with it. Whatever happened to good customer service? Very upsetting.

I'm at sat here at my table, nothing on the buffet to eat apart from noodles, kept asking the waitresses about food and was told 10 minutes,...Still waiting...Dirty Plates everywhere, the customers had to be clearing their own tables. This place used to be good but I don't know what happened...NOW I UNDERSTAND WHY YOU HAD TO PAY FOR EVERYTHING IN ENTRANCE!!! RIP OFF!!!!