Cake Box Colchester in Colchester

Great food, however I’ve been here a few times now and the staff are so rude in comparison to the staff in the store. Such a shame because the food is really good especially the kids summer food deal.

I have never felt like such a Karen but my god this is the rudest store ever. Dunno what happened on the app or if it was me, but placed the order, noticed it had duplicated something so I called the store right away and tried explaining what had happened to ask if it’s possible to change the one pizza. The supervisor (who wouldn’t tell me his name, claiming he “can’t” give me his name due to GDPR which is not how GDPR works) kept asking “sorry what?” When he finally understood he cut me off and put me on hold and came back to say they’d been prepped and were ready for cooking (this is now around 3 minutes after the order) I explained that I did call right away and could we try and fix the issue, he just kept talking over me and saying no I won’t do that. I was going to ask okay, can you just remove some of the toppings but he just hung up on me which was just really rude and made me really uncomfortable. My partner called back to ask if there was a way to fix this and did tell him he wasn’t happy that they’d been rude to me, they just kept saying, “nope it’s already dispatched, it left the store. I won’t change it.” THEN I check the tracker and it’s been marked as delivered and it hadn’t arrived at all and in fact didn’t for another 7 minutes. I don’t care that they couldn’t cancel the order which I would’ve understood but they were so horrible the whole time and I wouldn’t have been so grumpy if they’d just been a little nicer and not kept talking over me and hung up.

It was our daughter's birthday so we ordered champagne. It sat on the bar unopened with some normal wine glasses by the side. We waited and then had to ask for flutes and to have it opened - they seemed surprised at the request! Had a snack. Waitress spilt Mayonnaise over us. We had to ask for a cloth to mop it up ourselves and ask for a replacement Mayonnaise. The food didn't all arrive together. Table not cleared until asked. No apologies offered - just excuses "young staff and a wedding on". Bill near on £100. No reduction offered. Such a shame as have had some great times there over the years. Very reluctant to return now or recommend to anyone else.

Beautiful cakes made by a talented and generous lady :)