Caffi Cwtch in Swansea

I’ve never left a review before but this was too dreadful not too! Horrendous customer service after we ordered over £90 worth of food, delivery driver delivered food to the wrong address with nothing to let us know it had been delivered! When calling to request a refund I was told that I’d made a mistake and to double check with my house and that I should’ve contacted them earlier (even though we waited the allocated delivery time -1hr) We were then hung up on by a member of the team whilst we were attempting to claim our money back 2 hours after our delivery with no food! If I could leave a lower review I would! I suggest no one risks wasting any money on this terrible/rude business!

Last Saturday night I held a retirement celebration at Gallinis for 46 family and friends - it was faultless from start to finish. I originally looked at 3 venues in Swansea Marina and Baz at Gallinis was by far the most helpful, the most accommodating, and in the end produced an amazing night for us. They stayed in touch with me in the weeks/month ahead of the event in order to agree the menu, agree the table settings and talk about entertainment etc - nothing was too much trouble for them. On the day of my event May 11th, they let us go to the restaurant in the afternoon around 3.00 pm in order to decorate as we had the entire ground floor booked out. My family and friends arrived at 7.00 pm and Kurt and his team were ready and waiting with the Prosecco we had ordered for arrival drinks. The waitresses worked really hard making sure all of my family and friends were topped up regularly and were kept happy. We then sat down for food. How on earth the kitchen managed to produce 46 two course meals, on time, piping hot, and to such an excellent standard is really beyond me. Everyone was impressed with the standard of food and service which was consistently high throughout the evening. The staff were always on hand for anything we needed, and the service at the bar was quick and efficient. The whole experience was faultless and exceeded my, very high, expectations. Add to this a stunning setting on Swansea Marina.......perfect. Thank You to to Baz, Kurt and all of the staff at Gallinis who worked so so hard for us - and especially the hardworking waitress who joined in our singing :-) If you are thinking of having an event here just do it, if you just want somewhere special for lunch or dinner - go here. Its fab.

I had duck chow mein. There was hardly any duck, just a few pieces, loads of thin noodles and beansprouts hardly any flavour. The lid of the banana 🍌 fritters had 2 holes in. Any all the syrup had leaked out

So after having a family meal at Las Iguanas we came here for a quick drink before heading on somewhere else.The place was packed, yet we found a good table in a relatively quiet corner. We got drinks and I found the staff quick to serve us, it was service with a smile and the staff were friendly and welcoming.We only stopped for the one but this is a place that is return to during the day time.

Lovely fresh food. Reasonable price. Good service.