Caffe Nero - Twickenham in Richmond upon Thames

The standard of the service has dropped along with the food. The portion sizes have become smaller and they charge for sauces now also which is a shame! It was my preference over chipotle but I suppose I have to go back to chipotle better value for money. Also the store staff is not the same as it used to be.

Food Hygiene & Cross-Contamination: Ladels are provided for all of the toppings, but when I went there at 12:45 on Tuesday 08 October 2024, the two servers ignored the ladels and instead used their hands to portion the cheese (Dairy) and then their hands to portion the vegetables. For people who are lactose-intolerant, have dairy allergies, are plant-based, or vegan, this is an issue. Furthermore, not only were the portions given miniscule (I asked for a portion of tomatoes and was given 5 or 6 diced cubes instead of a ladel), but when I confronted them about the cross-contamination, the guy just said "so?" After seeing that, I won't be going back.

I visited Zambrero Twickenham branch today. Staff member Anushree was Attentive and friendly.She was knowledgeable about the menu and offered great recommendations. Provided I ordered classic bowl and taco duo, both items were delicious and fresh. I will definitely visit this place again. Must visit place when you crave for Mexican cuisine :)

Top service from Abdul and great food

Amazing burritos, the absolute best in Twickenham and beyond. Don’t bother with anywhere else, this is the best there is.

I order from Zambrero at least once a week one of my favourite places to get a bowl from , always so helpful when I call them to add extra toppings/sauce food never disappoints J.Sai always sorts me out 10/10

Best quesadilla i’ve ever had!! amazing Chipotle sauce!!! very nice beef :) would definitely recommend!

Delicious food! Fresh ingredients, suitable for vegetarians , great service!

I had a really great lunch from here-so tasty and the service was excellent. Will definitely be coming back!

We got a delivery, it was prompt and delicious!

Sai was amazing gave warm welcoming energy food was amazing as well 10/10 will go back

I tried in another mexican restaurant in London but Zambrero definitely is the best. The tasty is perfect for me and the customer service very good. Abu is wonderful person! Thank you.

The best mexican food I have tried. Amazing tasty and very good customer service. The bowl was perfect. Abu was amazing with my family. Thank you!

I went there with my family and I am so happy, everything was perfect, good tasty, amazing customer service, especially from Abu. Thank you very much.

I loved the restaurant, the food is delicious and the place very clean. Also Abu is the best person with wonderful customer service.

Please check your receipts. Was charged 'Deliveroo' prices when in store and instead of offering a refund they tried giving me a voucher. Eventually got a refund. Very small portions and the least authentic 'Mexican' I've ever had.

Ideal place for tasty burrito! Vegan and vegetarian options! Frendly staff! Recommendations!

Food was OK, not wholly authentic but edible. The main issue was being overcharged. Ordered two regular burrito bowls to sit in but was charged the higher Deliveroo prices (receipt said 'Deliveroo' on the top). When questioned, there was no apology and it took us a while to get a refund, not just an offering of money off next time. Check your receipts!

Lots of reviews that seem fake. Staff in store will put through your order at Deliveroo prices and then offer a voucher. Very dodgy business practices. Portions very small.

What a customer service! Genuine, warm, and welcome. Great food, too.

Used this place lot really wanted a quick meal this evening, messed up 4 orders rang up to be told don’t have items but let’s you order on Deliveroo

This is the best burrito place in London that I have tried. I'm from the states and appreciate a good burrito but usually feel the regular contenders are quite underwhelming. The salsa Verde is my fav sauce. Also I really recommend the chicken!

Zambrero food and service is 10/10. Always fresh ingredients, love the option to add jalapeños. Consistently great staff, they are always friendly and welcoming. The kitchen looks clean and spotless.

Not a place for a romantic meal, but a quick bite to eat this is your place. Food is fresh, and reasonably priced.

Good service, nice food sitting area is not enough

Excellent non carne burrito! Probably one of the best I ever had. Fresh ingredients and perfectly balanced seasoning. Adding this review as staff was very very friendly for me so I guess there has to be some kind of second shift going on that ruins other people’s experience. Highly recommended

Genuinely a very nice place to eat for a quick burrito! super full, value for money

Cancelled my uber eats order after saying it was on its way. Waiting 45 mins.

Pathetic portion. Only filled 1 half of the bowl, so not good value for money. £12 for what is essentially a snack size meal was not good. Tasted okay though. Will stick with chipotle.

My time at Zombrero restaurant in Twickenham was a never-to-be forgotten experience. I'm most grateful to the team members, especially Brandon . 🙏

A nice little Mexican restaurant. Pros: Nice and hearty quesadillas were served by friendly staff who provided fast service in a clean store. Cons: Nothing.

Sitting space is a bit tight but this place mainly caters to take away customers and Delivery types. Best Mexican bowls and burritos as an option to Chipotle but parking would be an issue at busy times.

£33 pounds for the worst sized food portioning, and the food was disgusting , the picture attached they had the nerve to charge £5 for half a bag of Morrisons home brand nachos. The worst food and so expensive, I do not know how they get away with calling their food Mexican, I’ve eaten authentic Mexican food in Mexico, and in the USA and nowhere, did I ever see, garlic cream sauce lol, the Mexicans would laugh there heads off; the worst thing was I fell for there photoshopped pictures and branding, and obviously they must have purchased a bulk load of reviews from a very unscrupulous review writer ✍️. I’m about to order a different takeaway as this is inedible. I wouldn’t at all recommend, do yourself a favour buy a tin of pet food eat that you would be better off

I highly recommend Zambero! Best burritos, quesadillas ever!! Great customer service and amazing atmosphere! Prices and offers are amazing too

Amazing atmosphere, friendly service, great atselection of food. Tasty chicken burrito, fresh guacamole. I recommend trying All!.

The food is absolutely delicious, and the staff are really lovely and welcoming, will definitely be going back there again.

Best Mexican I've had in forever!

Absolutely delicious. Best place in Twickenham

Great place, good value and do Squid loyalty app

Best burrito by far and such great service always

Lovely chicken burrito! Highly recommended !

Way nicer Burrito than Chipotle!!!

Brilliant place - great food and always served with a smile!

Good customer service and good food

Fresh food. Great customer service.

Free burrito more often than not, Amaazing🙌

Great food! The best, love the customer service!

The best burritos you can ever eat

Come here all the time - class burrito

Best burrito in Twickenham, nothing beats it!

5 star burrito, staff always smiling. I love the positive atitude making it delicious 😊👍

Love the burritos here, especially with the black rice!

Lovely friendly staff, and food was delicious 😋

Burrito is good. Tastes very fresh. The staff is so friendly.

Amazing chicken bowl, nom spicy version

Delicious burritos and nice staff!

Delicious burrito and lovely staff

This place is exceptional, the tacos with barbacoa beef are addicting and the taste is a one of a kind masterpiece. The staff are kind, helpful and always get the order right. I am truly amazed at how delicious the food is and it is my favourite food place I’ve ever been to. I would eat there every day if I could.

I love the vegetarian burrito with the double rice and beans with spicy sauce ^-^. also great food and lovely staff! Tasty and healthy.

Amazing, great food, very clean and friendly and helpful staff. Singrid helped me today

Wow! Best stomach filling place at affordable price! Thank you Mr. Abu 🙌🎉

Delicious food, lovely staff :)

Had the best burrito and welcoming service by Callum and Ingrid. Fresh, healthy and tasty ingredients like black rice and diff types of beans - I will be back! 😊

Food's are so fresh and delicious 🤤😋 Their service is very good and they have awesome place to eat food😊

I am disappointed, as there was a member of staff there that would give me discounts regularly. Bowl + juice for around £8-£9. But this is not the case anymore, last few times I went there was no discount and that member of staff was no longer there. What is going on with this? The staff member that gave me discounts in the past told me that people who come regularly get this discount.

I had a really tasty lunch here. It was a little pricey hence the 4 star rating but definitely worth checking out.

I always order from this place and had the small nachos which I always have, this time the nachos had hardly any sour cream or guacamole or the verde sauce, it had loads of veg chilli but none of the above, seemed they were made in a hurry, such a shame as normally they are piled high with everything and I highly recommend them.

Ordered two vegan burritos from deliveroo, honestly totally inedible! Nothing was seasoned, rice was stodgy and bland. Neither burrito ordered contained any seasoning or flavour, ingredients appeared low quality too. The price is expensive for how poor the quality is. We also ordered guacamole and tortilla chips (same as value chips from supermarket) really small portion and the guacamole was literally just smashed advocado, again no seasoning. Unfortunately I would recommend avoiding and saving yourself the disappointment.

I enjoyed the food, but it seems almost everything on the menu costs extra. Including the sauce which I hadn’t realised. So a £7.50 burrito bowl becomes £10 before you’ve even blinked. And although it was nice I have to be honest - I was still hungry afterwards!

Probably one of the best burritos I've had in the UK. Nice work and I'll be purchasing again :)

We had the unfortunate experience of eating the burrito bowl, only to discover a hair pin in our food. Not the hidden ingredient we were hoping for!

I liked that there was nothing fancy about the place. I went, ordered and got my food. The food itself was pretty good and affordable as well! The ingredients seemed fresh and the server on duty, Hari, was very patient and polite. We ordered the Chilli Carne Quesadilla (which was great), the Summer Bowl and a Hard Taco with vegetables and chilli. The Summer Bowl was probably not worth the money but the other two were fantastic! Will definitely go there if I'm in the area again.

I had the vegetarian chilli burrito. It tasted great and ingredients were fresh despite ordering at 9pm. Staff were lovely and service was quick. I can’t believe someone was selfish enough to post a 1 star review from their 9 year old against a newly opened business.

Super healthy delicious food. Kris’s customer service skills were absolutely amazing, thank you for taking time and explain me everything. I will definitely be back more often.

Seems like a good place. Loads of vegetarian and vegan options. My girlfriend got the protein burrito and was got filled right in.

I heard good things about it so I ordered on Deliveroo. Unfortunately it was awful. Very mushy shredded chicken that seemed to have nutmeg or some type of sweet spice in the marinade (or in the salsa) that does not pair well with Mexican. I paid for double cheese on my nachos and it had barely any and it was unmelted, just sprinkled ontop (it was mostly inedible mushy chicken), there was very little sour cream, and no guacamole even though the menu says it is included. I ended up tossing my nachos and tacos in the bin.

It wasn’t the best….The food was awful. Half a bowl of lettuce with watery chicken and slushy salad. The restaurant was empty because no one wanted to eat there. (Written by Esmae aged 9)

It was my first time at Zambrero. I loved the food. It was amazing. Delicious 👍🏼👍🏼👍🏼

The food was healthy and the atmosphere for eating is good enough to enjoy my meals and the staff was so polite😊

Great customer service and food! Worth the visit ☺️

Says open until 10pm on the door but rude staff stared at us as we arrived to the store at 9pm wanting dinner. Very judgemental stares from employees as if they didn’t want to serve us even if they were opened. Extremely disappointed as made the trip all the way here craving a burrito.

The staff were lovely, and the food tasted very good. You can tell that they care about fresh ingredients and good quality wraps!

Okay taste. Small quantity. Expensive (as compared to Chipotle or Tortilla).

I am a regular here and meet people on business. I like Cafe Nero coffee and croissants and this is a good branch.Staff are generally friendly, the ambiance is fine, if a bit dark for my taste and the loos are good.It is good to sit by the windows and watch the world go by.They have a loyalty scheme that gives a free cup of coffee after nine. If you bring your own cup, you get two stamps on your card.

Don't know if the one member of staff was new but she didn't know how to make a cappuccino. Very slow service. Inside ok clean and tidy.

I like to visit in winter time more it's good place to meet friend and have coffe and sandwich .sometimes v busy during lunch time is ideal for local people at their lunch break .

Visité este Café Nero en marzo de 2017. Como una chica italiana, que no es utilizada para gran franquicia, estos lugares muy agradable y acogedor.El Twickenham es agradable, clara y ordenada. El personal es amable y servicial, y el ambiente es relajado. Sin duda que volveré cuando en Twickenham de nuevo.

A great cafe in a super location within the heart of Twickenham. It's comfortable, spacious and run by friendly and helpful staff. It can get crowded at peak times but is generally less busy than other branches of Nero.

This is right in the high street around the corner on the way to the stadium. It is really clean and well presented. Ideal for a coffee and snack

Nero é uma rede de lojas de cafés em Londres, há vários espalhados pela cidade e oferecem bebidas quentes, tais como café, chá, leite. Atendimento e bom, produtos ofertados são de boa qualidade. O preço é um pouco acima da média praticada pelos outros cafés da região.

It's a great place that has been in Twickenham for years. It has a fun atmosphere and it welcomes mums&baby as well as lots of people on business. Always friendly staff, quick and delicious coffee or fresh food.

A great little caffe nero tucked away on London Road close to Twickenham Station and other key buildings a must visit for Caffe Nero fans.

Gets very busy at peak times but staff are always friendly and service is always quick at the till. Has comfy seating and normally plenty of space to sit. We tend to come for brunch or just a drink when meeting colleagues.